Steve Marshall Ford - Nanaimo Review

Very knowledgeable salesman was test driving a Ford Fusion Energi he was very good explaining everything

I was very impressed with the quick and professional help I received on purchasing my first car. Troy Harder was very personable, professional and stayed after hours just so I could drive my car off the lot that night. Something greatly appreciated due to the fact I am not from Nanaimo. I am greatly satisfied with Steve Marshall Ford and Lincoln and would be more then happy to do business with them again. Thank you Troy!

Great service at this dealership! They saved the RV vacation today, on a Saturday. The service shop found a way to replace the mass air flow sensor on a very new vehicle for which parts would not yet have been in stock, then made time to fix the vehicle right away, despite being booked up for several days. Awesome! Very happy, and would return here for anything Ford related.

Great To deal with they got into my truck
Tanks Steve Marshall & Jason

Have been a Ram owner for quite awhile but really like the NEW F150 so took the plunge dealt with Brad in sales great guy not a pushy salesman happy with the deal I got here, only thing that bothered me was that the truck was supposedly already undercoated and I was charged for it a few days later I decided to take my running boards off and noticed that the truck wasn't undercoated, my wife and I have really busy schedules so leaving the truck for a day or two to have this done is very hard glad I noticed but who really checks to make sure there vehicle is undercoated after buying it

Update 3 years later
They refunded me my money for the undercoat no problem. I ve since moved on to another Ford truck that I have had in the service department.
Everyone in the service department is always helpful and takes care of me in a timely matter.

Service department took great care of my vehicle! Nice to have it back :)

Passing on a huge thank you to Carson Clark and the Steve Marshall Team for his very credible service! His passion for the Ford Brand is unsurpassed. Why? Have you seen his own Vintage Mustang? This a sales consultant that truly believes in his product and I highly recommend him whether it s a Mustang or many other Ford products like the Ford F-150, that practically sells itself.

Easy to buy a vehicle but service did department was a disappointment.

Top notch customer service and an overall prompt purchase experience from Kurt Mason and his team! Highly recommend

We went in to take a look at new cars, not expecting to actually leave with one! From the first moment, David was fabulous with providing us information, getting us into different vehicles to test drive to see what we liked best. When they didn't have any new cars that we could see ourselves in, David pulled out the keys to a fully loaded, only 1 year old Fusion. It checked every box, and before you knew it, we drove home in it. David, Rob & Peter were all amazing, staying way past closing to make sure we got to leave with the right car for us. You will not be disappointed in heading to Steve Marshall Ford in Nanaimo, they are a great team!

If I could give 10 stars I would! I purchased a 2018 F150 from them and couldn t be happier with the customer service I received. David in finance worked hard to get my payment where I wanted it to be. Carson and Adam were friendly, honest, accommodating and darn pretty funny too. Super relaxed environment I didn t feel uncomfortable or presssured at all by anyone at the dealership. It was an absolute pleasure to purchase a truck from such a great team. I would highly recommend seeing Carson or Adam if you are in the market for a new vehicle! They will make sure you leave happy. Thanks again guys!

Really appreciate the efficient way the service department treats me. It is a pleasure dealing with everyone I come in contact with, even if it is a friendly smile or greeting.

I live in Arizona and was visiting a friend in Nanaimo about a month ago. A tire low pressure light came on while driving around town, so we went to the Steve Marshall Lincoln service department. We thought we'd be there for an hour or two, but the service department hopped right on it, checked the tire out for leaks, found that it was a leak in the valve stem, replaced it, and we were out of there in no time. The staff was competent, friendly, and helpful - and I'm very grateful to them for their wonderful and expedient service. An excellent service department!

I am totally impressed by the efforts that Rob the Service Manager took to address a number of concerns I had following my initial service visit. None of the issues related to the service work that they did but Rob, who was obviously very busy, always took the time to talk to me to resolve concerns I had. Staff were very attentive and respectful and obviously cared about their work. I would definitely recommend any Ford customers to visit Steve Marshall for their Ford service requirements

Great salesman....gave me a fair offer on my trade in

My wife and I purchased our new 2019 Ford f150 from Kai Huculak at Steve Marshall Ford in Nanaimo. We couldn't have asked for a better sales associate. Kai went to incredible lengths to find us the truck we were looking for. The perfect truck for us was in Alberta and Kai had it in Nanaimo in only a few weeks. He went through every step with us and made sure we got the truck we were looking for. Thank you Kai for your kindness and diligence in making sure we were taken care of from the beginning of the process right through to the end, with constant updates while our truck was being transferred. I highly recommend Kai wether your local to the Island or from afar. You are assured the best vehicle buying experience with Kai.

I was completely satisfied with the excellent service & knowledge my
salesman Steve had - he chose the vehicle that I needed for my purpose
& I bought right there & then!

Try really hard. Grease handmarks around my car hen work was finished. Took it back. Had two attempts to clean it. Friendly tho

Just bought an F350 with Dave Gray as the salesman. Just want to say I received very professional, courteous, and friendly service. Dave was great, and highly recommend this dealership. Thank-you.

Steve Marshall is another name for the Excellent Service
Amazing service at the Service Department
Very helpful, Very Professional
HIGHLY RECOMMEND

Incredibly helpful staff! They gave us wonderful service during our car troubles. Very thankful for the kind people at Steve Marshall ford.

But our first brand new car there. The sales people and staff we're so nice and low pressure. Not the typical experience that you get at some of the other deAlers

Lexy was fabulous! We had been looking for the right car for a while at other dealerships, but not until we met with Lexy did we feel at home and find our dream vehicle. Her expertise and help was hugely appreciated. Thanks, Lexy and the Steve Marshall Ford team!

Do yourself a favor and read this.
I went to a big, well established dealership to avoid the scummy, back ally used car dealership antics. These guys took it to a whole new level of scummyness.

1) A used truck with low KM's. They insisted it had passed their "81 point inspection" with flying colors. They assured me that there was absolutely nothing wrong with this vehicle.
2) I test drove it and soon noticed a significant rumble,rattle at low rpms. Made me think transmission. WHen I took it back to the dealership they braught in their certified, licenced professional mechanic who took it out and was able to reproduce the problem.
3) They said they would fix it that evening.
4) They called the next morning to say it was all fixed up. Mechanic fixed it. It was the U-joint. He took it out for a good test drive and was unable to reproduce the problem. Come in and sign the papers. They ushered me and my wife into an office and brought out the papers for a sale. I said I should probably test drive it just to make sure.
4) Within 5 minutes the truck was making the exact same intense vibration, rumble. Like I was driving over rumble strips when of course I was not. I couldnt believe that they had told me this was fixed and had tried to get us to sign papers.
5) I brought it back and said it was not in fact fixed. They expressed surprise about this. Said they would get back on it and in the meantime, we should sit down and sign some papers to hold the vehicle because there was another interested party who was willing to pay cash and was just waiting on us to decide weather we really wanted the thing.
6)I said go ahead and sell it to him/her. We were not going to sign papers for a vehicle with a major mechanical problem.
7) They said that if we dont sign, they would have to let it go to this mysterious 'cash buyer'. I said let them have it.
8) I got a message back saying "Great news! The cash buyer wants to be fair and is letting you have first dibs on it. Come on in and sign the papers or we will have to let it go. I said again, let it go. He wrote back saying," if you wont sign papers, we are going to have to let it go to the cash buyer. He said that it was company policy, he had no say in the matter. "after all, we are in the business of selling vehicles here" Again, I said, let it go, Im not buying a broken truck.
9) He calls back about an hour later and says "I need to get at least a deposit from you to make sure that you are serious about the transaction". I was pretty disgusted by this point and hung up on the guy, He called back to tell me that if we came in and gave them a $500 deposit, they would get the truck fixed at the Nissan dealership ( it was a Nissan truck) and hold it for us until it was fixed.
10) I wrote the guy a good long message outlining how this transaction had gone from the beginning and let him know that I was not impressed. That being said, if they were able to fix the issue, I was STILL willing to buy the thing because I really liked the truck.
11) I drove across town, with my $500 cash in hand, walked into the dealership and was met by this associate. He let me know how sorry he was about how all this had played out. He presented me with this messy piece of paper with all the scribbles of the numbers we had worked out regarding the financing, the interest rate, the term and the monthly payments. It was actually the same piece of paper that we had been working on. HOWEVER, he had raised the price of the vehicle by over a thousand dollars, added almost another thousand dollars of additional taxes that we had not negotiated and had still left out the interest rate.

He actually had the nerve to try to get me to agree to this and to give him a $500 deposit which may or may not have been refundable should the deal have fallen thought...

Great service through and through. Felt zero pressure when shopping for my first truck, after some so-so experiences at other dealerships. Troy answered all my questions and ensured the truck I chose was the right fit for my needs & budget.

I never cared about review before but this dealership made me love to give them a review.
Went in for appointment to get the stinky smell checked on the rear engine that might be causing engine light. They phone me after and notify me that they found two issues when they diagnose it and that the (1)coolant bypass valve needs replacing which is cover under extended warranty and (2)coolant leaks and found that quick connect leaking and is not covered on ext warranty. Adviser explained that if the extended warranty would not cover i will have to pay for the diagnostic (which makes sense). NOW, THE PART THAT DOESN T MAKE SENSE IS FOR ME TO PAY FOR 2 DIAGNOSTIC TEST WHEN 2 PROBLEMS ARE CONNECTED. JUST BECAUSE 1ST PROBLEM IS COVERED AND 2ND IS NOT. IT S STILL LIKE CHARGING ME FOR A SEPARATE DIAGNOSTIC FOR IT? Doesn t make sense to pay every diagnostic that you are doing in the same appointment especially if it s all in the spot(coolant). Tsk! What a joke! Such a rip off price. I did all my services (every 6 mons) here at STEVE MARSHALL FORD since we have ford, but I WILL NEVER GO BACK AGAIN for any services and will no longer trade our car here anymore!!

Excellent help from the service department. I made an appointment to have my niece s vehicle inspected for safety and they caught some important things that a shop in Alberta missed. Nothing is more important than family safety and I always bring my vehicles here as well as recommending this dealership to friends. A close friend bought his vehicle here and was thrilled with the way they treated him and were open with all information and answered all his questions for him. A great dealership overall.

I wasn't in a hurry to buy a car, so most car salespeople lose interest in someone like me. Not Steve Freeman-Ward. He noted my wishes and just kept an eye out for the perfect car and suggested them when they came in. Steve himself does an honorable business, making sure you feel very happy with your new car. That said, you can sense they work as a team, working together towards a good sale and a happy customer.

Smiles were all around, the whole crew makes you feel at home.

The car I got is wonderful, works excellent (it is used) and I am very happy with my purchase. I would highly recommend this dealership, it is fun to go there and they make you feel very comfortable.

Great experience. Friendliest salespeople and manager. Provided me with quality brochure. Makes you want to buy truck there.

Bought 2 new Cars from them, awesome service from sales all the way to service and parts. I recommend them

I m from out of province on holiday and just dropped in to sit in an Edge as we continue to shop for just the right fit of an SUV. The staff was friendly and helpful even though I wasn t really a potential buyer. Thanks Carson for your great help.

I have a ford focus...great little car. I don't normally get my car serviced here but I had some warranty work needed doing. They were great! Friendly, informative and efficient. They even have me a follow up call to see how everything is doing. In a time where customer service has gone by the wayside from so many I am happy to see it's still out there. Thank you!

Had a great experience buying my new Explorer. Thanks Troy & the rest of the team for all of your hard work!

Friendly, professional staff that work to ensure you leave happy.

I'am the owner of jlo electrical services a small electrical contractor.And over the last week my e250 van
broke down twice and we were unable to work without this van.And the service department at Steve Marshall
ford did a great job getting the van running again!
Great communications from the service rep as to cost and what the problem was.
I will be back thanks
Jack

A rat chewed my vacuum hose. Not a major problem, but these guys fixed it for me in moments, using a spare length of hose for no extra charge. Thank you!!

The staff are friendly, personable and really go the extra mile to make you feel appreciated. The service and sales teams are great to work with and the detail shop in the back always does a stellar job! And they re pet friendly, which is a bonus. Two thumbs up

We recently made our second vehicle purchase at Steve Marshall Ford Lincoln. This is our 6th Ford or Lincoln purchase and it was the most positive purchasing experience yet. Our sales associate was respectful and had a no pressure approach. I would not hesitate to recommend this Ford location for sales or service to any of my friends or family.

Gee, the was my 2nd time in to look at the 2017 Continental and to acquire some information.I showed up at noon, and no one was interested in helping I guess it was lunch time and pizza was on their mind. They could care less about my needs and possible future business.
To bad, I guess I will go on the search for a salesman.
Disappointed and discussed.

Billm

Words cannot describe the experience from this dealership and shout out to Kai for his outstanding recommendation. . I went to purchase a car and from that moment I walked in the dealership everyone was professional, friendly and very knowledgeable. Dealing with the salesman Kai could not have gone any better. I will definitely recommend Steve Marshall For Lincoln Nanaimo to my friends. I purchased my Car way back June 2018 and up to now Kai has been always in support.

$400 dollars just for a diagnosis (really?!). Then I was quoted over $900 to fix what they diagnosed. Seemed fishy so I took it somewhere else. Cost me $215 all in and my car is working fine.

They wanted to replace the electronic temperature sensor, this was not the main issue. Replaced a leaky heating tube and I was good to go.

Just bought a 2018 f150 from here.
I got in touch with Kai over the website, He was extremely helpful, and didn't try to pressure any kind of up sale. I appreciate a sales person like that.. and no Peter he didn't pay me to write this.

Cheers

Highly recommended Kai! We are from Victoria and we re shopping for an new Lariat F-150 down Island and on the mainland. We were very tired of the high pressure sales elsewhere and almost gave up due to the Stress. My Boss recommended I call Steve Marshall as he had a great experience. I dealt with Kai and his friendly professional low pressure approach was a huge breath of fresh air. Steve Marshall blew all the dealers out of the water and the other dealers couldn t touch it. At the dealership we kept waiting for a curve ball or a catch because the other dealers had put a a sour taste in our mouth. There was no catch and it was the best experience we have ever had at a dealership. Will be back for sure! Thank you, thank you!

Unfortunately I have never had a good experience with this dealerships service Department. Reluctantly I find myself having to deal with them in regards to a soft recall ( customer satisfaction issue) on my Ford Edge. I went to them to make a service appointment with letter in hand to notify them of the issue.( Another service location had diagnosed the issue, phoned Steve Marshall and found out the part should be replaced free of charge) I expected on my service visit to Steve Marshall to have the part replaced that day. ( I had waited 5 days for the appointment) When we dropped the car off we explained what the issue was, even showed them the letter detailing the problem. (I had also done this when I made the appointment in person) An hour after dropping the car off we received a call asking us what the issue was! Again we told them. The lady on the phone went on to tell us if that was not the problem we would be charged $149.00 and were we ok with that. Lol...sure go ahead we told her we were sure that was the issue. We received a call 3 hours later telling us the car is ready to be picked up. Great! NO
Yes, they confirmed what we had said was the issue with our Ford was indeed correct, however they didn t have the part in stock and would call us in a couple of days when it comes in to make ANOTHER service appointment. Well, after 4days we called them! Yes the part is in...hmmm why weren t we called. Would you like to make a service appointment? Lol..Well yes we would. Well they can get us in in 8 days time.
So disappointed with this dealership and they just keep making my impression of them worse.
I m really sorry we ever purchased from them.

Service is great. Thanks Nathan for your help. Left with a new truck.

Job well done and on time. Very friendly staff all around. That's why I go no where else.

I am incredibly happy with the service at this ford dealership. I went in not expecting much, since I had already gone to a few other dealerships and they were unable to help me. My negative equity situation was a nightmare I was in a vehicle that was far to small for what my family required. I was about to give up but i gave ford a shot. Kai was able to find a vehicle that I love and was super helpful and knowledgeful David was a miracle worker helping me get into my 2017 Ford Escape on the financial side, Pete and everyone at the dealership was so friendly and welcoming I didnt feel pressure in the slighest and they didnt try to constantly upsell anything. I highly recommend them at Nanaimo Ford if youre looking for a vehicle!

Love the dealership, super nice and helpful. I met the Mustang guy Carson and his team. Knowledgeable staff with great pricing. Bought two stangs. Highly recommended. These guys are deal
Breaker watch out

I live in Vancouver but i got my truck from this dealership. This is my favorite dealership by far! Everyone is so nice and helpful from the sales department all the way to parts and services. Special thanks to John at parts for being so kind and thoughtful helping me out with a part that they didnt have in the inventory in less than an hour at no cost! Besides that, special thanks to Lexy for amazing sales guidance and follow up always with a big smile :) I highly recommend them even if you are not living on the Island, big difference in the quality of service you will get!

I ll just start off by saying that this dealership, by far, was the most hassle-free and smoothest experience when it came to purchasing my vehicle, and Jason Vance was the key reason for this. It was such a breath of fresh air, and I would definitely be happy to do business with him again.

About 2-3 weeks ago, I was interested in getting myself another vehicle since my current commuter was nearing its end. Over some weeks I went to various dealerships with prior knowledge of knowing what vehicle in their lot I wanted, and continuously I was met with sales people who wanted to sit me down and take a survey to browse other vehicles. Several times I insisted that I was only there to look at one vehicle and had limited time to do so, as I had other dealerships I wanted to visit, but I was still met with insistence to fill out a survey, or to take a look at other cars without even showing me the vehicle(s) I had originally came to see.

When my girlfriend and I had stepped foot at Steve Marshall Ford, Jason Vance came out and noticed us looking at one of the vehicles. When I told him I had came to the dealership to see this vehicle, he didn t trouble me with any additional steps besides actually taking my interest seriously and showing me what I wanted to see. Before even asking to test drive it, he had a license plate in hand and was ready to go. Where other dealerships would still have me sitting in a chair making small talk before seeing a vehicle, I was already on the road test-driving one. We were met with straight up honesty, and at the end of it all we ended up buying the vehicle right there that day.

Being at this dealership, my girlfriend and I didn t feel like we were just some customers trying to be won over. The entire process didn t feel artificial at all. It was a complete down-to-earth and genuine experience.

Jason Vance was an integral part for this experience, and we both would recommend him to anyone who is in the market of getting themselves a vehicle.

Nothing but good experiences at this dealership. Bought my Ford pickup here and they've always provided quick, reasonably priced service when needed. Really friendly staff that go out of their way to make sure you have a great customer experience.

The absolute best dealership. Head and shoulders above the rest !

Absolutely stellar service! Kudos to your service guys for squeezing me in at 5pm on a Friday and providing detailed information on my problem! Thanks again!

The entire car buying experience was excellent. Craig Bulloch showed us how a car buying experience should be. He was extremely knowledgeable about the F150 and he made my decision very easy and stress free.

The dealership was professional from reception to service. I would recommend Steve marshal Ford to anyone looking for a vehicle.

Service department is really bad. Rude nasty people. Will buy nothing there again.

We were very pleased with the service as usual!
Thanks

We bought a truck from Kai and our experience could not have been better. We were travelling when it came up on the facebook page. We called Kai and he gave us all the information, took a video for us so that we could really have a good look at it. We were going to be out of town for 10 days and we knew this truck would not be on the lot for long. Kai made the decision very easy and once we had said we wanted the truck he got everything rolling so that when we came to sign the paperwork it was all done in no time at all. There was a small glitch in the paperwork but the dealership was right on the ball and sorted it out right away. Kai spent lots of time showing us the working of all the features of the truck and made sure that we had all our questions answered. I would highly recommend the dealership and Kai.

Adam went out of his way to track down the right equipment in the right colour for my 2015 F150. Tows like a dream. Great customer service. Thank you very much.

Thanks for everyone who helped me on Nov 2 2016. I had issues with my wiper on the drivers side of my Ford Escape. I received fast and efficient service. Of course I am from Tofino and that day was a horrible day, rain
came down in buckets and water was ponding everywhere! You were awesome, and I really appreciate your great service. ( I never had booked an appointment, just drove in, and they were very busy, but promptly helped me. )

Thank you
Norma & Keith Jamieson
Tofino

FIVE Stars isn't enough for Blair Meyer~ Finance Leader. He was EXCEPTIONAL. I am truly blown away by his hard work. He never gave up on me. I'm so grateful and appreciative of everything he has done .Communication is important to me & Blair always let me know what was going on.Thank you Blair, your very patient and Exceptional at your job!

Bought a brand new Transit 250 van from Steve Marshall Ford. David Gray after several searches found the vehicle we needed and processed the transaction smoothly and painlessly. We are very pleased with our new van and would like to thank David for making it from start to finish an easy and enjoyable process.

have been dealing with SM Ford now since 2001. Three leased Mustangs one Escape and one purchased Mustang have had the BEST OF SERVICE THE BEST OF SALES and SERVICE PEOPLE. My recent service experience was REMARKABLE. Had an issue which couldn't be detected in the previous service but was discovered and fixed this last time. Simply because the service agent and mechanic would not give up till it was located and repaired. My service agent (Dave K) also tried to help in getting the cost of part covered by warranty his effort was unsuccesfull but much appreciated. Service at SM Ford is prompt, agents are clean respectful, helpful, informed and polite. ya I can say I LOVE STEVE MARSHAL FORD NANAIMO

Amazing staff and the best customer service from Lexy! Absolutely love my truck.

I bought a 2016 Hyundai Tucson from here back in October 2020.
As it was my first time buying a car for myself I was hoping for the price of it, that everything was working fine and that there would be no problems.
We got to take it home and three days later it went in for inspection.
We mentioned that the camera was very blurry and that there was a hesitation.
The inspection report stated the camera was just low quality.

In January 2021, after winter holidays,
it was the only time we could reach out back to Ford in person and talk to the sales leader.
We spoke to Ryan about the problems but mostly the camera was our main concern and wanted that fixed mostly.
He agreed to give us an inspection and figure out what we could do afterwards. He said he would contact us in two or three days.
No word after those days so we called the service department a week later and they had no idea about any appointment for us.

Well they got us in for a free inspection at Hyundai two weeks later, which they fixed a Break issue, and a relearn of the computer.
But the quality of the camera was marked by the technician as needs to be replaced as this was our number one complaint to Ryan and Ford service department, I was very disappointed that it wasn t taken care of.

The camera not working properly is a huge safety concern and it was one of the reasons why I wanted to upgrade to a new vehicle with that luxury. But unfortunately it still has not been resolved with no follow up from anyone from Ford. We are left disappointed.

We have just purchased our 5th vehicle from the Crew at Steve Marshall Ford and are completely happy with their selection, pricing and above all customer service.
We are always treated in a friendly and courteous manner and find the dealing process very smooth.
We can highly recommend the Marshall group for your next Ford purchase new or used.
A special shout to John Erickson our salesperson and Dave Brockie sales manager. Rob Bulloch in the finance office makes everything look easy as well.

Michael H. Nanaimo

Recently purchased a 2012 Ford F-150. Love the truck and am very pleased with the service I received from all involved. Thanks Shawn

No customer service after the sale
I started having issues with my tire pressure sensor. After trying to talk to the local Steve Marshall Ford Dealership for my leased vehicle, I waited 2.5 hours with no returned phone call. I visited the said Dealership only to be treated with total disrespect from both customers service and Nathalie service department manager. I left and now had a flat tire to get fixed.

I just wanted to thank Craig and Troy for a pleasant car shopping experience - altho I didn't get my newest vehicle there, I did go for a few test drives to get a better idea of what I wanted and found the sales people friendly, helpful and not pushy whatsoever. Many members of my family drive Fords and anytime I am shopping for a vehicle I will make sure and stop in to talk to the reps there as they were very open with information and worked hard to get me answers. Thanks again for a pleasant experience!

Service was amazing! Leanne is a pleasure to have as an advisor at my appointment. Thank you

Let's face it life is pretty demanding. Daily tasks in moments of enjoyment and unexpected challenges. One less worry for me with vehicle service. Awesome stellar efforts great Teammanship. All just for you.

Do yourself a favor and read this.
I went to a big, well established dealership to avoid the scummy, back ally used car dealership antics. These guys took it to a whole new level of scummyness.

1) A used truck with low KM's. They insisted it had passed their "81 point inspection" with flying colors. They assured me that there was absolutely nothing wrong with this vehicle.
2) I test drove it and soon noticed a significant rumble,rattle at low rpms. Made me think transmission. WHen I took it back to the dealership they braught in their certified, licenced professional mechanic who took it out and was able to reproduce the problem.
3) They said they would fix it that evening.
4) They called the next morning to say it was all fixed up. Mechanic fixed it. It was the U-joint. He took it out for a good test drive and was unable to reproduce the problem. Come in and sign the papers. They ushered me and my wife into an office and brought out the papers for a sale. I said I should probably test drive it just to make sure.
4) Within 5 minutes the truck was making the exact same intense vibration, rumble. Like I was driving over rumble strips when of course I was not. I couldnt believe that they had told me this was fixed and had tried to get us to sign papers.
5) I brought it back and said it was not in fact fixed. They expressed surprise about this. Said they would get back on it and in the meantime, we should sit down and sign some papers to hold the vehicle because there was another interested party who was willing to pay cash and was just waiting on us to decide weather we really wanted the thing.
6)I said go ahead and sell it to him/her. We were not going to sign papers for a vehicle with a major mechanical problem.
7) They said that if we dont sign, they would have to let it go to this mysterious 'cash buyer'. I said let them have it.
8) I got a message back saying "Great news! The cash buyer wants to be fair and is letting you have first dibs on it. Come on in and sign the papers or we will have to let it go. I said again, let it go. He wrote back saying," if you wont sign papers, we are going to have to let it go to the cash buyer. He said that it was company policy, he had no say in the matter. "after all, we are in the business of selling vehicles here" Again, I said, let it go, Im not buying a broken truck.
9) He calls back about an hour later and says "I need to get at least a deposit from you to make sure that you are serious about the transaction". I was pretty disgusted by this point and hung up on the guy, He called back to tell me that if we came in and gave them a $500 deposit, they would get the truck fixed at the Nissan dealership ( it was a Nissan truck) and hold it for us until it was fixed.
10) I wrote the guy a good long message outlining how this transaction had gone from the beginning and let him know that I was not impressed. That being said, if they were able to fix the issue, I was STILL willing to buy the thing because I really liked the truck.
11) I drove across town, with my $500 cash in hand, walked into the dealership and was met by this associate. He let me know how sorry he was about how all this had played out. He presented me with this messy piece of paper with all the scribbles of the numbers we had worked out regarding the financing, the interest rate, the term and the monthly payments. It was actually the same piece of paper that we had been working on. HOWEVER, he had raised the price of the vehicle by over a thousand dollars, added almost another thousand dollars of additional taxes that we had not negotiated and had still left out the interest rate. He actually said that the additional costs were to cover the costs of having the Nissan dealership across the road fix the vehicle! They couldnt be expected to cover these repairs

He actually had the nerve to try to get me to agree to this and to give him a $500 deposit which may or may not have been refundable should the deal have fallen thought.

At this point I walked away, disappointed and disgusted. Avoid this place.

SO WHERES THE 6TH STAR!!! Awesome place, Adam,Carson,peter,David, every one was a real big help and got us a vehicle within our budget, answered all our questions,responded to calls quickly and basically kicked butt!!! So google needs to make a 6th star rating because id recommend this team to everyone on this continent. ( and they have no elevator music while on hold :) ) cool lot

It was a pleasure doing business with Carson at Steve Marshall Ford Lincoln. He was professional, worked hard to find out what I wanted and helped me get into it. Carson was informative and laid everything out on the table with no hidden suprises. I would highly recommend Carson to anyone looking for a new vehicle.

Dropped in due to low tire pressure. Kam helped me right away, and was ridiculously friendly! He even found the issue - a nail. I have had my Ford serviced in Victoria for 6 years without many good experiences, so pleased with this interaction! Thanks Kam!

I recently purchased a 2018 Ford Escape from Ford and worked with David Gray. He was absolutely amazing with getting us in something that worked for both our family as well as our Pocket!!! Thank you so much! :)

Poor. Brought my F150 in multiple times regarding a knock in the engine which the service mechanics claimed was inaudible iyt. I brought it to Parksville Dealership who immediate did a test and determined the issue and fixed it along with some other issues that Ford Lincoln claimed where not under my full bumper to bumper warranty. Do not use Steven Marshall Ford Lincoln; they ARE friendly however they do not put the effort when you're under warranty. Go to Parksville.

We had a great experience buying a vehicle here. Carson worked hard to find a truck that met our criteria. His honesty when he didn't know something was refreshing. We didn't feel pressured and there were no sleazy sales vibes. The finance guy was also great to work with.

Hey there,
I just purchased an f350 from these guys and feel a warning is necessary. I was a bit to trusting with the salesman on the valuation of my trade in (2019 f150 with 30,000km on it) and am full of regret.
Bought new for a sale price of $39900 (great deal eh, shout out to Fernie Ford)
Traded in for $28500
It's now available on the lot for you to purchase for $44900.
Haha

Island Ford is a short drive away over in Duncan. Make it!

I am a very fair minded person but this place has driven me to the point of pure hate. First off they sold me a broken 2012 Ford Focus in 2013 because of a 'manufacturing mistake' which I have had to deal with this whole time! When I had to take it in to get this issue fixed for a second time they said it would take 3 weeks to get the part!!! AND I worked in parksville and they informed me they do NOT rent cars for the client anymore and they REFUSED to drive me even though they needed my car overnight....it was a JOKE to the point that I took it to the Parksville dealership and they were absolutely amazing and got me a rental car! Now my car breaks down on the Malahat for an overheated transmission...and they call me to tell me they will need to charge for the diagnoses and anything that needs to be done....this car has been horrible from the start I am so angry, the only reason why they even extended the warranty was because THE CAR WAS BROKEN IN THE FIRST PLACE!!!!!...and within a few months of it expiring low and behold I have a problem....

Completely dissatisfied. I am selling my Ford and am trying to determine the keyless entry code that I didn't get when I purchased. I called Steve Marshall Ford and the woman answering the phone said it couldn't be done even though I told her Ford Canada referred me to my local dealership. Finally she put the call through to the service department. They said it could be done, but I would need an appointment and it would cost $55.00. I am now on my way to Cunningham Ford who are doing it right away for me for free. Steve Marshall Ford needs to learn a little bit about customer service and satisfaction.

Absolutely reccomend Kai! He is amazing as a salesperson and truly cares about your satisfaction. Extremely helpful, knowledgeable, and makes you and your veichle top priority.

We have recently purchased a used 2015 Dodge Journey from Adam at Steve Marshall. The experience was fenominal. We were told things straight up and no gimmicks. Thanks to the whole team at Steve Marshall for making us feel welcome and part of the family. We will definitely be back in the future.

Just recently bought a new vehicle and was impressed by the very friendly staff and commitment to satisfaction with my purchase. Big shout-out to Steve Ward for making sure my visit was as enjoyable as possible. Would absolutely recommend to anyone looking for a vehicle.

Not a good experience here.
Id recommend a different dealership, next time I ll be going to the mainland it ll be more worth the effort.

We showed up with our 2013 Ford Escape when the windshield wipers quit ( luckily (or so we thought )right across the road from the ford dealer since it was pouring rain.)they were not helpful at all . I was very disappointed in the service we received .

Great service. Troy Harder was an excellent salesman

Friendly staff at the Service department Nanaimo but Wyatt a service adviser was very condescending with a bit of a chip on his shoulder. Tried escalating his behavior to the Service Manager Rob and Rob never followed up as PROMISED. Wyatt wasn't too happy that I took my vehicle to a different mechanic before bringing it to the dealership to have it fixed. He was blaming me for the work the other mechanic did and sounded very condescending throughout our conversation. I spoke to someone earlier at the Service Department who said I could drop off my car anytime and they would fix it when they have some in between time but no one told me that my car will be waiting at the dealership until the schedule appointment which was almost 10 days away. I never heard of the scheduled appointment date until I had to call in multiple times before I was finally told by Wyatt that my car will be fixed when it was originally scheduled. My car is still at the dealership as I write this. Very disappointed with the service. I hope it get fixed correctly. I will try to reach out to Anne-Marie the dealership owner as well and see if this behavior is allowed and then update my post

Update: No one got back to me and my vehicle was picked up about 2 days ago. The power steering issue was fixed but the tech wasnt able to explain how a vehicle that was in the dealership for more than 10days suddenly had a check engine light for Emission issues. I know it is an older vehicle and Im sincerely tired of dealing with Steve Marshall Ford. I took the car in without a Check engine light and it came out with one. When I got to the dealership, I was first presented with a $2998 bill. When I went through and asked questions, Leslie an adviser then saw errors on the bill and reduced it to $2300. There were extra charges on the bill and the calculation was wrong. Please always check your bill with Steve Marshall Ford Dealership in Nanaimo before paying