W.J. McCullough

Review of Steve Marshall Ford - Nanaimo

I've been buying Ford products since 1956 (the 1st...

I've been buying Ford products since 1956 (the 1st was a used '53 Mercury Hardtop). The only exceptions ever were European cars bought while stationed nine years abroad. This recent Escape purchase is our first with Steve Marshall Ford, although you serviced a Joe Cunningham sedan for us for years. Other than the shear agony of parting with rainy day savings, our purchase experience last week was fairly painless. Craig, our salesman, was very patient with Denyse and I, who had arrived somewhat "divided" on just what car we wanted and with me frankly anxious about the entire process. Longtime happily married, we settled on the car Denyse preferred! I may be old, but I ain't dumb!
Auto technology has changed radically this Century. I haven't quite kept up. Craig spend a lot of time walking us through our new Ford and quite a few km in the back or co-driver seats guiding us through road checks. Equally important, was the advice & assistance I got from Rob in Finance as we found inventive ways for me to protect my retirement savings (where I still enjoy reasonably good interest rates), financing two-thirds of our purchase price at a preferred interest rate provided by Ford Canada. On balance then, this car purchase has been a "fairly easy" experience for me. There were no downsides for me, while Denyse got exactly the car she wanted. So, thank you Craig, Rob, Peter and all the other folk up front in Sales, and, out back in Servicing. Thanks for making this a "comfortable" experience for us.......Bill