Staybridge Suites Times Square, NY Reviews

IHG club member, stayed for 5 nights with family of four . Had to call 5 times once to get towels. Had to have engineering 2 times for clogged toilet. Only 3 elevators ( and one failed during stay) in 32 story building and housekeeping/ staff use same elevators so if full you d think they d get off no! Housekeeping carts left in halls all day.
Took 30 minutes to get down elevator on check out day. Called front desk basically told to bad just wait. Didn t seem to matter I had booked their limo and was on way to airport for flight.
Mini kitchen was nice to have. Bathroom tiny. Forget if you need or want a tub, shower only. Only one hook to hang a towel, what do you do with 4 bath towels 4 hand towels 4 washcloths? One tiny closet and 2 drawers of storage for 4 people? Wi-Fi signal was good enough for my Roku thank god saves the kids for bedtime.
I realize it s NYC but really! Overall, I m very disappointed in IHG for this property I d expect this performance from a noname motel. The facility is too small for the number of guests they squeeze in not enough lobby space, not enough elevators, dining area to small so you are sent to basement and bar and none of them have adequate air conditioning.
SHame

Great rooms with kitchen equipped for every need. Strategic location a stone's throw from the Metro and Times Square. Not very good for cleaning, buffet breakfast and air conditioner in the room (positioned between the window and the bed, either on or off by entering cold drafts).

Older facilities, slow check in, good breakfast and great location

Great hotel and great location. Close enough to times Square to walk there quickly and be there in minutes, but far enough away that's it fairly quiet near the hotel. Staff was all incredibly friendly and polite. Rooms had a small kitchen and the bed was very comfy. Definitely would stay here again.

Excellent location, it is a place with good services, the rooms have a kitchen and refrigerator. Good breakfast. There is a good quality price relation

We had a good stay. The staff was nice and courteous. My only complaint was that the front plate of the air conditioning unit came off and no one came to fix it, so I attached the picture. The breakfast was great. Overall the experience was fine.

Quiet, good location. Elevators are incredibly slow.

Very well located, loud air conditioning, not too much choice at breakfast, spacious rooms, beware of the extreme crowds at the lifts (3 lifts for 32 floors)

Location good but the conservation of the hotel leaves something to be desired. Bathroom clogged and took 2 days to solve the problem! What pays for this hotel and the breakfast, this is very good with lots of frustrations!

Well put..
Nickel in all points!

I almost never write negative reviews, but felt so personally swindled by this hotel that I felt the need to warn others. I made a reservation through a discount site at this hotel but had to cancel (with more than 24 hours notice). They proceeded to charge me the for the entire amount of my stay - not a cancellation fee - the ENTIRE amount. Taxes and all. No offer of a voucher or chance to reschedule. I was shocked and felt completely helpless - their attitude was essentially "We're taking your money and there's nothing you can do about it." Awful experience.

Good service, comfy beds and pillows, and live music at the entrance hall!
I was disappointed with the breakfast space. They have 3 locations to sit and have breakfast, but they reserved one for special guests and we had nowhere to sit going from one room to another with the trays having nowhere to sit.

Comfortable, clean and very well located. Has a free, fun happy hour with pasta and wine daily.

Our room was spectacular, especially since it was equipped with a fully stocked kitchen, including a dishwasher! Our room was spotless and we even had our choice of pillows! Best of all, excellent customer service and friendly, helpful staff! Conveniently located across the street from the bus depot. I will definitely stay at Staybridge in the future.

The service was extremely bad, the lady at the front desk had an attitude, they was discriminating us, and we also discovered bed bugs in the pillows and bed. It was a bad experience. I don t recommend this place to anyone. Everyone working there was rude.

Not quite up to the high standards of Staybridge but still solid

Rooms are really nice and spacious. Bathrooms are gorgeous. Bed is really comfortable.

Overall stay was good. Rooms were not as advertised and much smaller. Mattress had blood on it and the shower had mold. Our toilet barely worked kept getting stopped up, we had to go purchase our own plunger. Only thing decent about it was More

Ideally located at the crossroads of New York life. Metro, bus, boat 2 steps. Very correct room.

Great location and facilities. Breakfast is average. Room was clean and tidy

They totally took us for a ride took $300 from me said I smoked in the room but i didn't very Unprofessional management/manager is very nasty in mean she was lying to me just to take my money

Staff was very kind. Room was clean. Area not the best but it was expected since it was right off times square

Spacious room, with fridge, microwave, plus happy hour Monday to Wednesday free food and beer and wine for 2 hours and great brwakfast

I'll start off with the positives first. This hotel has, and it's hard for me to even say, the BEST coffee I've ever had in a hotel room. I'm not sure what brand or who the roaster is, but it is fantastic. I recommend brewing it on the bolder side personally. Secondly, the space is updated and comfortable, the suite was well stocked and the bed was quite comfortable. I was here for work, not pleasure, so, unfortunately, I don't have much to say about the location as I didn't get the opportunity to enjoy it much but if you're a tourist, it is in a great location. The gym here is also decently stocked with a cable machine, dumbells, variety of cardio and yoga mats. The space is small but it was never crowded. Lastly, they serve breakfast in two locations which definitely helps with overcrowding, even if the breakfast isn't anything to get overly excited about.

Now onto the negatives. The elevators are a little slow in the morning and get crowded fast. Not sure this is even something the hotel could possibly manage, its just a statement. The service is ok. When I checked in, the front desk clerk was lovely but the kindness really stopped there. As I previously mentioned, the elevators are slow and can get crowded, it doesn't help when the hotel staff and their cleaning supplies want to push everyone into the corner to make room for themselves. I understand they have a job to do but it still was quite irritating. The staff at breakfast were the worst. While having two locations does help with the overcrowding, the tables still filled up quickly. I finished up my breakfast and a lovely couple asked if they could have my table. So instead of leaving my dishes on the table, I stacked them and wiped the table and walked over to a staff member to ask them where they would like me to place them. She looked at me and said, "you should have left them on the table" and then shrugged her shoulders and turned away. I told her how another couple wanted me table and I didn't want to be rude and leave them and asked her again, where i could place them. She rudely said, "I don't care, it's your problem". So I turned around and placed them in the first open spot i saw in the lobby and walked to the elevators. I guess it's not my problem either.

All in all, the hotel is a good hotel. Outside of the general hotel staff, I have had a good experience and do enjoy the ammenities and proximity to good food.

Very good hotel at great location... Public transport is easily accessible

The location is excellent. Good bed and pillows. After the flight, they slept perfectly. The elevator is very long to wait in the afternoon, at night easier.

Great place. Close to subway. Friendly staff and free breakfast.

Functional, clean, modern suite with breakfast at great price in midtown Manhattan

I started planning our NY trip a year in advance and had been looking at hotels and rentals by owners off and on during that time. I was looking for a hotel that wasn't going to break the bank but where we would feel comfortable and be able to have a nice break from the city when we needed it. I finally decided on the Staybridge Suites because I couldn't find a better price for the type of hotel we wanted and the price included breakfast every day. We were over the top happy with our choice! The hotel was clean and quiet, the beds were comfortable, everyone we met there (staff and other guests) were friendly and helpful and it was the perfect location for us: right off of Times Square and in the middle of Manhattan. We were also able to pack lightly and utilized the free laundry room one morning to do a load of laundry while we enjoyed our free breakfast. I rarely write reviews for anything but our trip was flawless and having a great hotel to go back to at the end of the day was the icing and the cherry on top. Thank you Staybridge for helping me make my son's graduation present the ultimate!

Nice hotel in the middle of Manhattan. Rooms are very spacious, bathroom tidy with all lotions and soap available, clean towels every day, spacious good beds with fine linen, a safe, and a small comfortable kitchen with fridge, microwave, freezer and even dishwasher

It's good hotel, busy, it's 3 breakfast Resturants are small compared to the number of visitors

Good hotel, enough breakfast. On the weekdays they have an afternoon snack, which is good. The Hotel is well located, close to the subway, of several lines. Close to the new Vessel attraction. But I believe they got a little worse, maybe it needs a renovation, but it is worth the stay.

Everything is very nice, location is great, only problem is the elevators get full and wait times during the busy hours can be 5 to 10 minutes from your floor or the lobby.

The hotel is perfect, my only suggestion as a Brazilian would be a breakfast with more options, if possible!
It is not a complaint because I know it is one of the few hotels that have breakfast!

Fantastic value for money. They suites can hold 4 people with a small kitchen. Breakfast is included and it is near Times Square

Great experience. Clean and comfortable room, good breakfast, courteous staff. Only downside is long waits for crowded elevators, but hey, it's NYC.

Stayed here for 4 days from Toronto. Great central location, nice breakfast is included. 3 choices of eggs, turkey bacon as an option one of the days, and large selection of fruit. Would stay here again!
Thanks NY for the memories.

Nice hotel, we have stayed here 5 times before this trip. Breakfast is great value for money BUT.........hotel management if you are reading this why do you have domestic toasters that take an absolute age to toast anything, buy commercial toasters they are reliable and far more efficient than what you have. Why do you only have one toaster in the Parlour, why not have two toasters and reposition the toasters so they are not in the corner. Lastly the one and only toaster in the Parlour has been broken for the full eight days of our stay meaning that you have to hold the button in the down position the whole time. Not great. That said the hotel is in a great location and rooms are a decent size and fitted out well.

Great location. Friendly staff. Very busy. Just make sure you leave the room early as the elevators take forever at peak times.

The worst breakfast and accomodation that you can imagine.

Excellent location! Friendly staff that will do everything to make your stay enjoyable. Clean rooms with super comfy beds. Don't forget the free laundry machines. Breakfast was great also!

It is an excellent hotel with the best experience you can ever have. Center Alonzo location, amazing staff (all of them were nice particularly Denzel), great breakfast, tide and clean. It can be at any other hotel easily and sure I want to come back again and again

Awesome people working this place. They bent over backwards to make sure I got a room upon arrival since it is s 4 pm guarantee. .. but my flight brought me in at 9 am... Sunday :) tks s bunch.

Hotel near metro, Times Square, great! The breakfast is plentiful and varied. The bedding is excellent. The kitchen makes it possible not to eat at the restaurant every evening, there is a supermarket nearby.

Beautiful location, take care of customers .. Spacious and practical room .. Equipped kitchenette ..

I was here for a cocusocial event and it was a bad experience.

Nice room, though the bathroom and enclosed shower was very small.

DO NOT stay at this hotel! It is filthy, old, and half of the things in your room will be broken. This was the most unprofessional staff I have ever seen. The lady with short, strAight hair at the front desk is very rude. If you are here, wait to speak to the man working at the desk. She was completing her w2 form while I was trying to check in, cursing right in front of us. The bathrooms are filthy. Do yourself a favor and save the hassle and stress this hotel will give you.

A pleasant hotel, ideal for a city break. Centrally located, very nice and helpful staff
You have to wait a bit for the elevator, but it's vacation.,

Hotel well located quiet and comfortable. Rich breakfast. To recommend

Friendly staff and clean rooms. The included breakfast was one of the best I've had at an IHG hotel. The only reason I gave this hotel 4 stars, was because I was told this corner room was one of the larger ones, and it was still smaller than what I was used to for a suite.

AWESOME front-end staff! Rooms have everything you need! Terrific room for Tines Square! FANTASTIC breakfast! Highly recommend!

Very disappointed after staying 1 night we checked out and moved to another hotel for 5 nights.

Good hotel close to all tourist attractions. Clean with ok rooms equipped with kitchenette ..

Great place to stay with proximity to every thing. The rooms are clean and nice

Excellent room in the heart of times square. Very helpful staff is a plus

Excellent location. Excellent very complete breakfast. Good attention

Staff was excellent, but there are just too many things wrong with this hotel.

Elevators
broke down constantly. Would get stuck on floors at least once a day ( I was only there for the morning to leave and at night to go to bed, who knows how often it really broke down) most of the time I was there, only 1 out of 3 elevators were operational. Wait time to go up or down was at least 10+ minutes and we sometimes had to take the stairs (23 flights) to get into our room with 2 kids (0 and 6)

Breakfast
It s free, not really that good. Some items were not labeled so really had no idea what I was looking at. Had some white cream next to the cheese with no label. Was it sour cream or was it yogurt? Had to give it the old sniff test to figure out what it was. ( it was yogurt)

Bathrooms
They are very small and the door between the bathroom and room is frosted. So if people are sleeping, you will be sure to wake them up as the bathroom light floods the room. We ended up just using the flashlight on our phone as the only light allowed on in the bathroom so we wouldn t wake the kids up. Also, since the bathroom is frosted and the toilet is front and center, you get to watch fuzzy shadow of someone in the bathroom take a dump if the lights are on.

Without having any luxury, comfortable hotel located very close to Times Square Gardenia. Most of the staff is Spanish speaking.

The hotel is located in the very center of NYC, right on Time Square. A few minutes from Medison Squere Garden. Many shops and restaurants nearby. The summer of splendor is probably behind us. A plus for some travelers may be a kitchenette, fridge, dishwasher and other household appliances. The room I was in was a little dark, but all around tall buildings. I had a problem with the toilet several times, but after reporting it was fixed. Minus also for the shower curtain, which makes the bathroom after the bath is all wet. On the plus side, very friendly service.

Very good hotel near Time Square. Should book a room at the view of Time Square.

Friendly staff, great location, clean rooms, mini kitchen included, would definitely stay again.

Nice hotel situated near the heart of times square. Very easy to get everywhere. The hotel itself isn't overwhelming so do not go expecting that, but for what you pay for its good. The staff are all lovely and the breakfast and snack options are decent. There is also a gym in the basement, but the machinery is limited.

The location is perfect, the room was comfortable and we'll kept, all the staff there we're very helpful. Parking was 3 blocks away and cost me $90 for 2 days but the affordable rates made that a non issue. I will be staying there again.

Well done

No.space wasted

Recently stayed here and will never go back. Ever. I advise people to lock their personal valuables up and don't set anything down because you won't get it back and the staff will not help you find it. They will play it off and act "concerned" security will not go back and check their footage. The only thing they will do is tell you lies on how concerned they are and that they will help you find your belongings. All b.s. To get you to be quiet. Be careful folks and don't trust anything that moves in that hotel, including the staff! They're in on it and cover one another. Absolutely terrible disservice they did to themselves and lost a customer forever.

Great hot breakfast, rooms with full size fridge, microwave and dishwasher! A home away from home!

The room very clean with a very good small kitchen. But the best in this hotel is not your infrastructure, the best it's your employees team. Throughout my stay (8 days), all kinds of needs that I or my family had, they did their best to help. I my next travel to NY certainly i will choose this hotel. I recommend Ms Cristal, Mrs Alex and Brad and in special Ms Jessica..

Great looking hotel, amenities and pricing are 2nd to none. It is home away from home and staff that a geared up to make your stay exciting. The breakfast alone is wonderful. Ask for Jacqueline during breakfast time. She is a woman wonderful, and caring individual that loves what she does. Her energy is contagious.

Just perfect.
This hotel is in an excellent location just minutes from the subways.
2 steps from Timesquares.
Quiet hotel despite the location.
The staff are just lovely not knowing what to do to please us. You just have to ask and it all happens, a smile as a bonus.
Room made thoroughly every day. Sheets changed too.
Breakfast included. And very important when traveling with the family, washing and drying of laundry free. Just $ 1 of laundry. It s so practical and economical!
Small kitchen area in the bedroom, very practical and economical.
3 times a week there is a kind of small meal offered between 5 and 7 p.m. with drinks.
In short, top hotel. No complaints.
Everything is perfect and the staff
Is more than charming.
Well done!!

Very nice all rooms very good first attention and breakfast services and snack dinner very well

Great accommodation. Excellent hospitality. Great comfort and courtesy. I highly recommend.

Clean, rooms were nice, close to times square. Elevators are SLOW!!!!!