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Alexis Jones Review of Staybridge Suites Times Square...
I almost never write negative reviews, but felt so...
I almost never write negative reviews, but felt so personally swindled by this hotel that I felt the need to warn others. I made a reservation through a discount site at this hotel but had to cancel (with more than 24 hours notice). They proceeded to charge me the for the entire amount of my stay - not a cancellation fee - the ENTIRE amount. Taxes and all. No offer of a voucher or chance to reschedule. I was shocked and felt completely helpless - their attitude was essentially "We're taking your money and there's nothing you can do about it." Awful experience.
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