IHG club member, stayed for 5 nights with family o...

IHG club member, stayed for 5 nights with family of four . Had to call 5 times once to get towels. Had to have engineering 2 times for clogged toilet. Only 3 elevators ( and one failed during stay) in 32 story building and housekeeping/ staff use same elevators so if full you d think they d get off no! Housekeeping carts left in halls all day.
Took 30 minutes to get down elevator on check out day. Called front desk basically told to bad just wait. Didn t seem to matter I had booked their limo and was on way to airport for flight.
Mini kitchen was nice to have. Bathroom tiny. Forget if you need or want a tub, shower only. Only one hook to hang a towel, what do you do with 4 bath towels 4 hand towels 4 washcloths? One tiny closet and 2 drawers of storage for 4 people? Wi-Fi signal was good enough for my Roku thank god saves the kids for bedtime.
I realize it s NYC but really! Overall, I m very disappointed in IHG for this property I d expect this performance from a noname motel. The facility is too small for the number of guests they squeeze in not enough lobby space, not enough elevators, dining area to small so you are sent to basement and bar and none of them have adequate air conditioning.
SHame