Specialist Cars Stevenage - BMW Review

Corporate team are amazing. Collected a vehicle to deliver to a customer. Called the night before and vehicle was sat outside ready to go when I got there. Eventhough I arrived early. Thank you

Derek Baker was extremely helpful and efficient and selling me a used BMW.
The process was very easy and i am very happy with the car.

Well done.

Everything was handled quickly and clearly. Very happy with my purchase!

Excellent service from start to finish, with a prompt response at every stage of purchasing a used BMW 1-Series. From the excellent tour video of the vehicle to the vehicle handover, everything Andrew Semon did was perfect. Highly recommended, hence 5*

Great service and experience, was looked after very well by Angel George, who provided me with a courtesy car, and kept me up to date with exactly what was going on re: my cars issue.. which I'm very glad to say was sorted. Lovely people at SCS

I wanted to import a used BMW to Ireland and because of Covid I had to buy the car unseen. Specialist Cars made this process very simple and quick and John Freeman who looked after me from start to finish was one of the most helpful and professional salesman that I have ever dealt with. I would highly recommend them to anyone interested in buying a BMW

My girlfriend and I purchased an m140i recently and I couldn't recommend this dealership enough. The experience was fantastic, we didn't get the usual sales tactics, we simply told them our needs and they fulfilled them and answered our questions. We dealt with Derek and John who were both easy to deal with and very accommodating even letting is bring forward the handover of our car and John came in early to do the handover. We will certainly be back in a couple of years for our next car. Thanks again guys.

Bought a CPO BMW i8 today from Specialist Cars and happy to report what a enjoyable and smooth process it was. This was down to Lee (in Sales) who was very professional, friendly, honest and above all, genuine. Everything was done in a timely manner, with excellent communication throughout the process ( which included a part exchange). Many thanks to Lee for a great buying experience.

Honestly i am very disappointed with the service given at BMW stevenage service centre. My car was brought in on the 26th June, because the car went to limp mode whilst on the A1(M). Came to get the car back on the 27th hoping its all done and fixed. They said they've done recall works. soon as i got on the main road the car shows the same half engine warning Light that came on on the motorway.

I immediately turn around and go back to BMW. Andy spoke to me and said they'd take a look and sort it at a charge, i agree and leave the car with them. emphasising that i'd need the car to go to work. bearing in mind that on the 27th i had to cancel work. 28 June i call in and i'm told they haven't found the fault and are still looking at the car. 29th today, i call them over and over and over again, no one calls back and no one gives me an update on the car till about 2 pm, that i'm told that the car is now going into workshop for the works.

I have now missed 3 days of work as i start 6.30 pm.. and am most likely going to miss another day of night shift.

I am very frustrated and disappointed with he communication and level of service given.

I'm at risk of loosing my job if this persists, i've explained this over and over again to BMW, I just want my car fixed and returned.

This is absolutely terrible, and i may have to take things further. if they actually manage to fix the car and i get it by today, that would be great, ill probably update this review. But lets wait and see.

Car has been with Specialist cars now for 3 months, get car back twice now, but not complete, and totally filthy - DISAPPOINTING.

Having bought numerous cars from SC in the past my recent experience was no different. They have a wonderful modern showroom and great staff to help with your car enquiries. I also know having used them first hand that the workshop is more of the same. Well invested in and helpful/knowledgeable staff. Also i got a great deal on the car i bought !

In the end I did not purchase a BMW, however I would like to mention the fact that I had received great support from Andrew Sermon. He was patient, knowledgeable and above all pleasant to work with.

Very long wait - 3 hours. Glad I asked how much longer because the car had already been put ready for collection, but hadn't been seen by sales staff. Disappointed at no NHS discount.

I went to stevonage specialist cars to buy a 3 series and i was greeted by Derek baker, who Honestly made It a lot easier than i thought, pretty much done everything for me. All i done was drink a can of coke and tell him what i wanted and he made it happen within minutes. He's a very professional and knows his stuff. Highly recommend going through him at bmw because he will make things happen and does everything to the best of his ability. Im very impressed with the service as im not one to usually write a review . Honestly top professionalism From Derek and will only be getting my cars from him in the future. Very happy customer:)

Terrible service, my family member went to get his car serviced two days in a row. No courtesy car and then the next day waited 1 hour to even be seen. Better off going to A1BN Limited on Gunnells Wood Road, excellent customer service and no waiting around for your job!!

Tell lies dont send correct parts they mess up twice and dont want to help stay well clear.

Stevenage BMW dealership have provided me with the worst experience I ever had. I have owned multiple car brands but after the way I been treated by this dealership. My bmw M3 will be for sale in the near future and I will be moving on. Absolutely awful experience. My car developed an issue where the car would have severe body roll under acceleration depending on the road surface and bounce on bumpy roads all from the driver side front. Not the normal bounce either! As the issue was from the drivers side.

After my research and getting feedback from independents, we believed it to be the driver shock absorbers/strut. In Stevenage the roads are not as bumpy or bad surfaces to see fully where the issue lays but still the car does not handle right to the point I would not class it as safe at high speeds. You can easily spot the issue. Gave my car with fuel, got it back with 16 miles, which i didn t mind, if they found the issue. They took the car on test drive, pushing it hard, which once again i didn t mind, BUT just to be told the car drives fine and there is no issue with it. How incompetent can you get, i advised them to drive a BMW M4 or M3 and then drive my car. Well they didn't do that did they?!



So, after multiple attempts and road side recovery to Stevenage BMW, just to be told the car drives fine. I ordered parts from BMW Cotswold to get the suspension replaced. New shocks/springs/top mount. We removed the shocks at the independent and could easily see the new shock compressed and depressed much easily compared to the current shocks on the car. Which would jam for a second or so. So we changed the part.


Anyways I ring up BMW and advised them the issue is fixed but I need the passenger side Strut replaced as they are meant to be replaced in pairs just to be told the because the MASTER technician couldn't find an issue with the car before and as i went out of my own way to get it repaired privately, they can t do anything. Well my cars been to Stevenage BMW multiple times and i been turned away, what do you expect me to do?
Awful dealership. Just can t believe the way I been treated. Take ages to get back to you. Never answer the phone. On a plus side the master technician were friendly chaps and the guy dealing with me was a nice guy. But being friendly and nice don t get you nowhere in this world, if you can t rectify the issue. Been multiple times where I nearly lost my temper but this dealership just isn t worth it.

I think the worst part of this whole experience is, you feel like your talking to a brick wall. BMW have lost there way. Bigtime. A customer would not come to you and make up stories about how his car does not drive correctly or waste his time or yours. All they care about is car in, car out.



Disappointed big time. Stay away from this dealership. If you dont believe me look at the other reviews.

Professional, polite, and honest. This is what you want, but rarely get. They were excellent.

The customer service we received at the specialist cars BMW in Stevenage was truly awful, well below the standard of what should be expected from a BMW-approved dealer.
We brought our BMW for a recall, left it there in the morning and agreed when they offered a courtesy service wash. What a mistake.......When we left the car the paint work on the bonnet was in excellent order. When we collected the car at the end of the day, we noticed that there were multiple area of flaked paint on the bonnet and a big scratch on the side.
We phoned as soon as back home, sent pictures and brought the car back the day after.
One of the staff looked at the damages, took pictures and told us that one of their manager will contact us to discuss the matter.
Despite multiple phone calls and mail , we had to wait nearly 3 weeks before we were told that the damages were already done when we brought the car etc... Complete lies , explanation given based on pure speculation in attempt to deflect responsibilities and condescending emails from one of their manager.
I would avoid to use this dealer at any cost in the future

Every time we book here there is a problem: they forgetting to book for the substitutive car, the appointment doesn t result to be booked and things like that. We asked 3 times when the MOT was due and the reply we received every time was they would provide to send us a reminder, and it never append. When we bought the car, we have been told the first MOT was free, but we had to pay because they could not find the voucher. I am really displeased, and I ve really expected more professionality from BMW. I will never use this service anymore in future.

Happy with the service department. They are professional and always helpful.

The sales team were helpful and kind. They are knowledgeable about the product and the handover experience was fantastic thanks to the product genius who was able to teach me everything I needed to know about my new car.

Salesman Dean, many thanks for the great help and service.
My first BMW was a nightmare, but now a change of personel has given BMW specialist cars the customer care we expect, from buying the car to the service and parts department.

If they tell you that you need a new tyre check it for yourself before agreeing to have it replaced. Much better explanation required over the phone.


(Tiny cut in tyre which if you pull open with a small screwdriver shows the cords - apparently)



That said the staff are friendly, in particular the very lovely and helpful customer greeting lady.

Is there a zero star option?? Worst of the worst of the worst. Slow, never answer the phone, never call back when they promise to, never give you an update, and worst of all, my car came back with all sorts of different problems it never had when i took it in. It's BMW, at the least, they should know their cars and how to fix them. And it's not cheap either.

Took my car in 4 months ago due to a recall letter I received from BMW. Perfect condition nothing wrong with it before going in, but by the time these guys worked on it the car was an absolute mess.... After 1 day, Error messages, smoking, all sorts.... Since then it has been 1 thing or the other. They still haven't fixed it... And it's been back sitting with them last 4 months and they just keep saying something else is the issue, they fix one thing it takes them 3weeks, then they say it's another thing faulty etc etc. So much wasted time and money having to hire cars.

Incredibly horrible service. I'm not sure what the issue is, whether they are short staffed or whether they just are plain incompetent, can't be bothered or all three.

Only take your car here if you don't mind it being there for weeks or months at least or if you can afford to go in and sit in their office every day to get anything done.

If I manage to get my car back in working order, I will never ever set foot here again and will warn all my co-BMW owners also.

We have purchased from Specialist Cars Stevenage for some years now, now on our fourth. We have always found them very knowledgable about the cars they are selling and John Freeman was no exception. We felt comfortable with him and he found the car we wanted. We are extremely satisfied with the service and happy with our new X3. Thank you John for all your help

Purchased BMW without any hassle or inconvenience. Will be looking to use again to swap the wife's Audi in the very near future.

I was in the market for a new car and was undecided between an Audi and BMW. I finally opted for a BMW after a visit to Specialist Cars in Stevenage where I found their Sales Executive, Steve Tierney very professional and knowledgeable. Steve's communication before and during the sale was really informative, but not pushy and his after sales communication has been just as good. David Hannibal, Retail Sales Manager was equally professional and informative and he provided me with an attractive finance arrangement which sealed the deal. A real pleasure to do business with them both.

Overall they are good and although I suspect you pay a bit more for the main dealer service, they do seem to look after the cars and customers well. I would only say that the cost of their tyres are a lot more than I have ever found elsewhere.

Not all the quickest. Tell you it will be a 2 hour wait when they mean 3.

The shining light at the dealership is in my opinion Paul Travers, the master technician. The service advisor did not seem to care about customer service. Once Paul knew of my difficulties he took over, kept me informed & looked after things perfectly. Nothing was too much trouble for him. I now have my BMW back & it is spot on again.

Very disappointed compared to other Approved Used BMW dealers that I have used. Preparation and customer service experience doesn't deserve 1 star. Car has now been returned.

Very knowledgeable staff, great service team. Especially Paul, he knows his Bmws

Very good service, from Louis in the parts department !

When we came to replace our existing vehicle, we spent a lot of time considering the options. We visited Specialist Cars in Stevenage late in the process and when we entered, we immediately knew this was the right choice.
Ashley, in particular, looked after us from beginning to end. He knew the product well and could quickly relate our requirements to the vehicles on offer and the options.
He kept us informed throughout the build process and we felt incredibly special during the handover.
You cannot go wrong. And, ask for Ashley - he is knowledgeable and professional to work with.

I just brought my first MINI from Darren at Specialist Cars and I absolutely love it! Darren was great, really helpful and professional throughout the process which was incredibly easy. He went the extra mile and even came in on his day off to do the hand over with me. I cannot thank you enough and would highly recommend the service provided.

Recently bought a car from Derek Baker, so helpful, professional and a really lovely man. So happy with the car and the service provided, never used BMW Stevenage before but I will 100% be returning in the future and will definitely be asking for Derek again.

Bought a used X3 from Lee at BMW Stevenage. Lee was extremely helpful and was able to answer all my questions clearly.

Agreed to purchase a new M135i X-Drive with factory options from Ashley Baulk just before lockdown . Finally got to collect it last week ! Ashley kept me informed by email during the whole process on how my order was progressing , and rang me on his return from lockdown to finalize collection . Everything was ready when he said it would be , was very knowledgable about the product and dealt with me in a professional manner . Would recommend him if you are in the market for a BMW .
By the way the car is awesome

Fifty percent of experiences go wrong in some way or another. This week I have asked three times for someone to cal me and got no response. At one point I even wrote to the service manager to point out the issues - and got no response. They always follow up and ask for feedback and always apologise, but it never changes.

Excellent service from Specialists Cars as always, this is my 3rd X series from them. Always welcoming always informative. I don t think there s a better dealership in Hertfordshire. Thank you Gary and David, you guys always look after us.
Mandeep

First BMW I've purchased and can't recommend Jason Ungaro enough, he has been brilliant throughout. I went in with an idea of what I wanted and he went above and beyond on every aspect. Really pleased with the service he has provided.

Excellent staff. The BMW Genius was first class and very knowledgeable.

i had the worst experience with this bmw service garage.
i book a service online everything was fin up until 2 days befor the booking date : they called me to say they have a issue with the online platform and they are overbooked and can't do the service on my car .

An excellent experience thanks in no small part to Derek's commitment to my testing brief. Now the very proud owner of a ultimate driving machine.

Can't fault the experience of buying a new car with Derek. Exceptional service from the most genuine person I've ever met in car retail. Very helpful, quick to respond and happy to help. Never felt pressured, just at ease with total confidence in Derek's answers to my questions. 100% trust. Will be recommending to everyone I know. Thank you Derek you made buying our new car perfect!

I purchased a BMW i8 from Specialist Cars Stevenage in March 2019.

Upon purchase, I was told the tyres wouldn't need changing for 6 months, however while in service the following month, I was told the tyres need changing immediately. I was also told by the sales people that I could continue to buy warranty for the car after the initial year had run out, but what they had failed to tell me is that the car cannot be warranted past a certain mileage which this car was approaching when bought.

Following my purchase, the car required repairs at least every month, mostly multiple times per month (thankfully covered by warranty at this time).

Initially, Specialist Cars were helpful in sorting the problems as fast as possible and offering me any hire car of my choice claiming that I was a 'VIP' customer. However, this level of customer service quickly disappeared when they realised how faulty the car was and how much resources I would require. I was eventually being told that they no longer had hire vehicles for me and that I would have to wait weeks before a hire vehicle became available. When I was given a hire vehicle, it would be old and dirty despite me having to see clients.

I spoke to Specialist Cars about the absurd number of repairs this car required and I asked for a complete history of repairs since I bought the car. The rep proceeded to list out repairs carried out in February even though I purchased the car in March, this shows that they were aware the car was experiencing issues before selling it to me but sold it regardless.

There is nothing 'Approved' about their "Approved Used" policy, and they will use any strategy to sell to you.

My point of contact at Specialist Cars stopped answering my calls or replying to my emails and refused to offer any sort of compensation or even goodwill gestures even though I was always polite and never pushy. This is the level of customer service you will experience if you purchase through Specialist Cars. I've spoken to many other people and even other garages who have all had extremely poor experiences with Specialist Cars.

Stay away from them at all costs.

Awful, awful service department. I tried 3 times to make a booking for a factory recall and an electrical issue, was told each time I'd get a call back from the booking team, and never did. Only by contacting BMW on social media did I eventually hear from the service manager, who palmed me off to someone else to make the booking. I got a booking for over a month away, and was told a courtesy car would be available. 4 days later, I'm told that a courtesy car isn't available, and that I'd need to move the booking even further away if I needed one. I understand there's no money in it for BMW to do a factory recall, but I needed something else looked at too, and I pay a substantial amount per month on a warranty for my car so if it goes wrong (which it will, it's a BMW), I can get it fixed. It honestly shouldn't be this hard to even get your car through the door. Stay away from this place.

Looking forward to the computer auto reply asking to email details so it can be 'looked at' too.

We recently purchased a 19 plate X3 and we dealt with Lee Wadsworth. Lee came across well - both professional and polite. He made it a very straightforward process and we will certainly give Lee a call when we change our car again. I d recommend them (and Lee) if you are looking to get yourself a BMW. Excellent service.

Bought a second hand car from Lee at BMW Stevenage. Very professional and helpful and talked through the process clearly. I ve always purchased Fords so this was my first BMW experience & it didn t disappoint. COVID safe on every visit and made very welcome without any pressure. Will be back in the future and highly recommend Lee.

I usually only like to write reviews of positive experiences and praise good customer service but my recent experience with Specialist Cars, Stevenage and BMW Customer Service UK has been so bad that I feel compelled to highlight it. I had corrosion on all four wheels of my BMW X3 which I contested should have been replaced without a contribution from myself. My main complaint, however, is that it took BMW four months to finally reply to me.
I spoke to seven Customer Service advisers in total, some from BMW UK Customer Service and others from Specialist Cars. Each time I was fobbed off with an excuse as to why no progress had been made. My emails were not responded to and when I left phone messages I never got a call back. I was always polite and understanding but I have found that BMW complaint procedure is a farce, as no one has the authority to make a decision.
I had hoped that buying a BMW was going to be a positive experience in so many ways but, like so many others they fall woefully short. I smiled when I saw a recent poster that said, "Service that keeps you coming back". I don't think so.

Bought my 535d M sport from here after Douglas Park Glasgow refused to negotiate on prices. Fred Prince the sales executive was absolutely awesome with his nicest behaviour and took care of all the formalities from start to finish. Ask for this man in that showroom, you should not be disappointed. Fred, you rock!

Following the recent poor review I left, I must give credit where it is due and amend my score, from 1 star to 4 stars, given my experience yesterday. When I arrived with my vehicle I initially had a test drive with Stuart one of the engineers'. He was extremely knowledgeable and immediately diagnosed the likely issue with the car and subsequently took responsibility for fixing the problem. The "courtesy car" driver was very professional and the Service Consultant updated me on the progress with my vehicle during the day, as he promised to do. All in all a very good service

A brilliant Service Dept, much better than our local dealer because Specialist Cars actually care and want to help you!
The Master Technician and Service Advisor took their time to talk me through the issue which was fantastic as I know very little about cars!
Very personal - great Aftersales Centre :)

If you are thinking of buying a BMW call this dealership and ask for Matt Elliott. As I have enjoyed owning my BMW over the last 7 years I wanted to find the right car from the current offering. Matt was very helpful suggesting alternatives, arranged test drives and was very knowledgeable about the cars, following up courteously after our visits. Great professional.

My 3rd Mini purchase was conducted most professionally by Laura who has excellent customer service skills. She fully understands the customer's needs and goes the extra mile to please and advise in the best possible way. I will definitely recommend this dealership and can not thank them enough.

Last week I bought our third car from Specialist Cars Stevenage and our second car from Lee W. He made the process very streamlined and no hassle at all - kept me informed all the way and hand over was a dream - even getting videos of the car before I arrived to pick it up. As a family we have been coming to Stevenage for over 12 years and best dealer and team by far. Once again Lee - thank you !

Made buying a new car very easy, straight forward with no pressure sales tactics. John also brought the car to us in the evening so we could test drive before deciding, he was very helpful.

Picked up my new car from Lee Wadsworth at the weekend and it was the smoothest car purchase I have ever experienced. Great service Lee, thank you.

Truly awful customer service from service department, car booked for 2.30 waiting appointment for first service and enhancement double booking made by call centre to do this, not possible to do both so now have to go back again and leave car. No phone call or text message the day before to confirm booking at which time this could have been discussed, at least this time got phone call to say vehicle was partly complete, paper work was just given to me no explanation nothing about all the papers handed over. there is something clearly wrong in the service department as regards procedures and keeping customer informed. This will be my last BMW from this dealer.

Went back for the enhancement to be finished on my car today 16/7/18, what a difference in customer service dealt with quickly, courtesy car ready to go, updated through the morning car ready at time requested. Ed went through the health check explained all the paperwork and even walked me out to my car. Excellent service today well done.

Thank you to the lovely Emily who spent hours with us trying to find us the perfect Mini. She was very experienced - answering all our questions professionally in great depth, and putting up with our uncertainties. In the end we bought a Mini Countryman Cooper S, which we can't wait to collect this Thursday!

Thank you Emily and gang - Fantastic experience as always with you! :)

I recently purchased a used car from Specialist Cars at Stevenage from Lee Wadsworth. Lee was very knowledgeable and helpful and really made me feel welcome. Lee was very friendly and professional throughout and I would thoroughly recommend Specialist cars at Stevenage. Thank you Lee and well done BMW Stevenage from one very happy customer!!!

Fantastic experience buying a car from start to finish with Derek. It could not have gone smoother and I would highly recommend..

I picked up my new Z4 today. I am absolutely delighted with the service I received from Ashley Baulk. He took a lot of trouble to understand my needs and to find my dream car for me. He kept me updated throughout the process by telephone and also sent me a video of my new car. First class service.

Every time I have visited the show room the reception staff have been very welcoming and helpful.

Thank you very much to all of the Specialsit Cars team.

I met Lee and after I explained my requirements, the age of my extended family and the car I currently had he discussed In detail the vehicles that may be suitable.

During my whole process Lee was engaging but in no way pressuring me and I would strongly recommend him and BMW.

Very poor customer service. The guy who was meant to liaise with me post the service did the opposite and when I collected the car and went home I realised they broke the plastic cover on top on the rail that adjust the seat. I rang AND rang and left a voice mail NO ONE BOTHERED TO CALL ME BACK.

Bought my BMW from them 1 year ago, brand new all singing all dancing. Had steering wheel and all airbags stolen using no keys to get in when car was locked & alarm on.
When approaching Mr Hannibal (Manager) about this, he gave me a smug look and told me it was nothing to do with them or BMW. This is obviously a design fault which they don't want to admit to and I've now got to claim on my insurance because of the fault in BMW's security.
Absolutely disgusted with your customer service and will never advise anyone to buy a BMW or come to you.

I purchased a car this week and was really impressed with the overall service I received. Lee Wadsworth was my contact salesman and was extremely helpful and knowledgeable. I have purchased a number of BMW's before and this dealership certainly provides an excellent service

Avoid. Should have read these reviews before getting stung.

Service Con! Incompetence and lack of communication and danger of serve food poisoning.

Try Sytner or Barrons much better.



Nothing explained upfront until I was in the hot seat, these guys at specialist cars really put you; as the customer in a very uncomfortable position.

On top of it all the loan car was filthy, empty 1 pints of milk in the back, crisps in the door and on the floor, mud marks on the seats and side of chairs and floor. (images published)*

It was a family car and IF I had a family, I would have not chanced giving them the opportunity to get sick over expired milk and have eaten crisps - danger.

Complained to the MD, see how that pans out.

Purchased a car from Fred Prince (excellent salesman, really attentive, not too pushy, 5 stars for Fred), however dealings with the service department are not quite up to the standard of the sales department.

Often a long wait when you check in and last time my car was in, I was offered a wash, which I presumed would be a jet-wash, but later discovered on the car cam that it had been put through a car wash. I never put my car in car washes like these as they are known to scratch paintwork.

I think Specialist Cars should advise that the car wash used is of the brush type as I am sure many wouldn't want this on their expensive BMWs).

On a positive note, the check in area is always very clean with refreshments available and staff are welcoming.

Where do I start, booked in to get a vehicle health check as my wife s sat nav/computer on the Mini was not working and one of the wing mirrors would not fold back electrically and I was hoping they could find out what was the problem. More

Bought a car from Derek Baker, who was brilliant, not pushy but proffesinal and knowledgeable.
First time purchase from this dealer but would definitely go back.
Let's hope the after service is as good
Steve

I have to downgrade the review of Specialist cars Stevenage. Their post sale service is appalling. From last 4 weeks I am trying to get hold of service team and they do not bother.
I am still leaving my original feedback so that prospective buyers understand that new purchase experience is usually good with every dealership but what is counted is post sale service!!

I collected my new BMW X5 today and it was a pleasure dealing with Steve Tierney. He was very polite, patient and gave me every minute details I was looking for in my next car. Based on my terrible experience with Grange Land Rover Hatfield I switched to BMW and I am very happy with this
astonishing X5 and BMW as a leading brand.

Thank you to Lee for helping us get a new car ready for our new addition to the family. The BMW X3 was used but like new. Lee was a pleasure to deal with at all times during the sales process. Will definitely go back when we will be looking for an upgrade. Mark & Nikki

Just picked up my new model X1. Absolutely speechless, the technology in this car is unbelievable. Thank you so much Specialist Cars, my car is beautiful, particular thanks must go to Steve Tierney for all his help, guidance, expertise and the flowers! Would recommend Steve to anyone looking to buy a new BMW, a really genuinely nice man.

I received excellent customer service from Don in Sales, leading up to, and during my appointment. This is a very smart modern dealership.

I've bought two cars from Specialist Cars Stevenage recently and both times I've had 5 star service. Most recently I dealt with John and it was a pleasure. He made the process easy and enjoyable. I'll be back for my next car. Thanks John!

Excellent main dealer experience. Fantastic customer service from both the sales advisor Ed Lee and the technician who worked on my car, apologies I didn't catch the name.

My mini Jcw went in for a decoke, despite it needing a lot more time spent I wasn't charged for it and my car feels so much better since.

Great communication and attention to detail, 100% would use again.

Thank you to Derek for helping me find my next dream car! Derek was always on hand to answer my questions quickly. Fantastic service and knowledge.

What can I say? Every time I visit any BMW centre they are always extremely polite, helpful and professional.

This time I was greeted immediately by Sam at the service department who was on the phone but engaged with me on entry to tell me she would be only a few moments & I thought that this was very courteous of her as she had clearly put herself in my position. That 2 seconds of recognition goes a long way.

She then arranged for Micheal to drop me to the station after offering me refreshments.

Micheal was again very polite and very professional a expert drive to the station in comfort lifted my spirits greatly.

He then informed me that I was to liase with himself or Sam should I wish to be picked up when my car is done.

Excellent service from both. They both some deserve recognition from management and should be rewarded for their efforts.

What a fantastic car purchase experience with John Hanley. A very friendly, down to earth and humorous guy. John was very knowledgeable about the car, he was patient and explained a lot about the car features as much as he could. Also gave useful advices on aftercare of the car.

Unfortunately I live too far to be able to have Stevenage Specialist Cars to service my car in the future. But the entire purchase experience was very pleasant and a memorable one. Wish you all the best.

Recently bought a car from this dealership and the service received from Derek Baker was fantastic. He was clear, explained everything in detail and was very patient. He paid attention to every detail and we didn't feel pressured at all. Everything was so smooth and straight forward without any hassle therefore I highly recommend Derek if your looking for a new car!

Good facilities and caring staff. Reasonable prices and always helpful.

A big thank you to Laura Marshall for arranging my new mini! Laura is always very helpful and efficient, customer focused, responsive and caters to my needs. I have stayed with BMW for 6 years and their cars are always reliable, updated and fun to drive. (from Dr April Brown)

After an inital visit to this dealership which did not go well (salesperson not interested) I submitted a query via Auto Trader. I was contacted by Lee Wadsworth very shortly after and I must say what a diiference. Even over the telephone it was clear that Lee was interested and enthusiastic about the vehicle I was interested in purchasing. I arranged a test drive with Lee and attended the dealership with my wife. Face to face Lee was informative, knowledgeable friendly, personable and not too pushy. Over the years I have lost count of how many cars and motor cycles I have purchased but I must say that Lee was the salesperson that has made me feel the most comfortable. My wife echoes my sentiments. The whole experience was a pleasure. Thank you Lee.

The service and care provided from start to the day of test driving is second to none. Lee was absolutely fantastic. He listened to our requirements and what was important to us when looking for a new car He was great on the phone and confirmed communication in email too. The day before our visit he sent a personalised video showcasing the car we were due to drive. Absolutely brilliant! Thanks Lee and team.

AMAZING VEHICLE, AMAZING SERVICE

This week I picked up my 4th new car from Specialist Cars in Stevanage. My latest car is an M5 Competition which is a fabulous vehicle and lives up to my expectations.

The last 3 cars have been sold to me by Ashley Baulk. What a great guy. He is very knowledgeable about the BMW range, professional and can't do enough to help. He kept us fully updated throughout the sales process and followed up with a call to check that we were happy with the new vehicle.

Everyone at Specialist Cars is always so friendly and helpful. I fully recommend them.

Outstanding service from Lee Wadsworth. Bought a 330e and absolutely love it. It had some slight scratches on the leather seats and a couple of light dents on the hood of the car but Lee went above and beyond to get them sorted out. Just got my car back today and it looks brand new! A huge thank you to Lee and the people at BMW Specialists Stevenage.

outstanding customer service. my 14 year old car was in for a recall I paid for the collection service due to not being able to get transport back home, they arrived at 8.30am as agreed and kept me informed throughout the day. they carried out the work swiftly and returned my car at 3.30pm. the lady that picked up my car was very friendly and polite. many thanks again.

I would also like to add how happy I am with all the staff in the parts department. especially louie he has been happy to help me on a fair few occasions. I privately brought used car that needs quite a lot of parts replacing. i have been coming up there few times a week for a while now and all of the guys have been happy to help me with what I need in getting the correct parts whether that was stock they had in or be it ordered. if you need customer service and a friendly place to visit. specialist cars in Stevenage is your place to go.
Thanks again.

Good BMW dealership, but in my view, their car deals on offer, are not that competitive

We have just collected our new car and are absolutely delighted. Lee Wadsworth was really helpful throughout the whole sales process and very kindly even arranged a bouquet of flowers because we collected the car on my wife s birthday. Thank you very much.

Recently purchased a nearly new 335d from John Freeman, a very professional service and most importantly he was always able to answer any queries I had almost immediately. The car was prepared to a high standard and new tyres were placed on the vehicle even though they were above the tread of the BMW AUC policy.
This is my second car from the dealership and they have always been polite and efficient.
Would highly recommend.

I recently purchased a car from Specialist Cars BMW Stevenage. The sales team from start to finish were exemplary. Particularly of note goes to Sophie McBroom who did our new car handover. She was just a gem ! Sophie was very personable with me and my partner, whilst being extremely thorough in her explanation of the new car. I highly recommend the guys and gals at Specialist they can't do enough for you in my experience.

My contact at Specialist was Ashley Baulk from our very first meeting, he acted in such a professional way, it made choosing and buying my BMW118i M Sport a real pleasure.

Great deal on my new car cannot heap enough praise for my salesman Angelo who made this experience an absolute pleasure, will definitely be buying another new car from him.