Imran

Review of Specialist Cars Stevenage - BM...

Stevenage BMW dealership have provided me with the...

Stevenage BMW dealership have provided me with the worst experience I ever had. I have owned multiple car brands but after the way I been treated by this dealership. My bmw M3 will be for sale in the near future and I will be moving on. Absolutely awful experience. My car developed an issue where the car would have severe body roll under acceleration depending on the road surface and bounce on bumpy roads all from the driver side front. Not the normal bounce either! As the issue was from the drivers side.

After my research and getting feedback from independents, we believed it to be the driver shock absorbers/strut. In Stevenage the roads are not as bumpy or bad surfaces to see fully where the issue lays but still the car does not handle right to the point I would not class it as safe at high speeds. You can easily spot the issue. Gave my car with fuel, got it back with 16 miles, which i didn t mind, if they found the issue. They took the car on test drive, pushing it hard, which once again i didn t mind, BUT just to be told the car drives fine and there is no issue with it. How incompetent can you get, i advised them to drive a BMW M4 or M3 and then drive my car. Well they didn't do that did they?!



So, after multiple attempts and road side recovery to Stevenage BMW, just to be told the car drives fine. I ordered parts from BMW Cotswold to get the suspension replaced. New shocks/springs/top mount. We removed the shocks at the independent and could easily see the new shock compressed and depressed much easily compared to the current shocks on the car. Which would jam for a second or so. So we changed the part.


Anyways I ring up BMW and advised them the issue is fixed but I need the passenger side Strut replaced as they are meant to be replaced in pairs just to be told the because the MASTER technician couldn't find an issue with the car before and as i went out of my own way to get it repaired privately, they can t do anything. Well my cars been to Stevenage BMW multiple times and i been turned away, what do you expect me to do?
Awful dealership. Just can t believe the way I been treated. Take ages to get back to you. Never answer the phone. On a plus side the master technician were friendly chaps and the guy dealing with me was a nice guy. But being friendly and nice don t get you nowhere in this world, if you can t rectify the issue. Been multiple times where I nearly lost my temper but this dealership just isn t worth it.

I think the worst part of this whole experience is, you feel like your talking to a brick wall. BMW have lost there way. Bigtime. A customer would not come to you and make up stories about how his car does not drive correctly or waste his time or yours. All they care about is car in, car out.



Disappointed big time. Stay away from this dealership. If you dont believe me look at the other reviews.