Elray O

Review of Specialist Cars Stevenage - BM...

Is there a zero star option?? Worst of the worst o...

Is there a zero star option?? Worst of the worst of the worst. Slow, never answer the phone, never call back when they promise to, never give you an update, and worst of all, my car came back with all sorts of different problems it never had when i took it in. It's BMW, at the least, they should know their cars and how to fix them. And it's not cheap either.

Took my car in 4 months ago due to a recall letter I received from BMW. Perfect condition nothing wrong with it before going in, but by the time these guys worked on it the car was an absolute mess.... After 1 day, Error messages, smoking, all sorts.... Since then it has been 1 thing or the other. They still haven't fixed it... And it's been back sitting with them last 4 months and they just keep saying something else is the issue, they fix one thing it takes them 3weeks, then they say it's another thing faulty etc etc. So much wasted time and money having to hire cars.

Incredibly horrible service. I'm not sure what the issue is, whether they are short staffed or whether they just are plain incompetent, can't be bothered or all three.

Only take your car here if you don't mind it being there for weeks or months at least or if you can afford to go in and sit in their office every day to get anything done.

If I manage to get my car back in working order, I will never ever set foot here again and will warn all my co-BMW owners also.