Farid Nanou

Review of Specialist Cars Stevenage - BM...

I purchased a BMW i8 from Specialist Cars Stevenag...

I purchased a BMW i8 from Specialist Cars Stevenage in March 2019.

Upon purchase, I was told the tyres wouldn't need changing for 6 months, however while in service the following month, I was told the tyres need changing immediately. I was also told by the sales people that I could continue to buy warranty for the car after the initial year had run out, but what they had failed to tell me is that the car cannot be warranted past a certain mileage which this car was approaching when bought.

Following my purchase, the car required repairs at least every month, mostly multiple times per month (thankfully covered by warranty at this time).

Initially, Specialist Cars were helpful in sorting the problems as fast as possible and offering me any hire car of my choice claiming that I was a 'VIP' customer. However, this level of customer service quickly disappeared when they realised how faulty the car was and how much resources I would require. I was eventually being told that they no longer had hire vehicles for me and that I would have to wait weeks before a hire vehicle became available. When I was given a hire vehicle, it would be old and dirty despite me having to see clients.

I spoke to Specialist Cars about the absurd number of repairs this car required and I asked for a complete history of repairs since I bought the car. The rep proceeded to list out repairs carried out in February even though I purchased the car in March, this shows that they were aware the car was experiencing issues before selling it to me but sold it regardless.

There is nothing 'Approved' about their "Approved Used" policy, and they will use any strategy to sell to you.

My point of contact at Specialist Cars stopped answering my calls or replying to my emails and refused to offer any sort of compensation or even goodwill gestures even though I was always polite and never pushy. This is the level of customer service you will experience if you purchase through Specialist Cars. I've spoken to many other people and even other garages who have all had extremely poor experiences with Specialist Cars.

Stay away from them at all costs.