Laurence Levy

Review of Specialist Cars Stevenage - BM...

The customer service we received at the specialist...

The customer service we received at the specialist cars BMW in Stevenage was truly awful, well below the standard of what should be expected from a BMW-approved dealer.
We brought our BMW for a recall, left it there in the morning and agreed when they offered a courtesy service wash. What a mistake.......When we left the car the paint work on the bonnet was in excellent order. When we collected the car at the end of the day, we noticed that there were multiple area of flaked paint on the bonnet and a big scratch on the side.
We phoned as soon as back home, sent pictures and brought the car back the day after.
One of the staff looked at the damages, took pictures and told us that one of their manager will contact us to discuss the matter.
Despite multiple phone calls and mail , we had to wait nearly 3 weeks before we were told that the damages were already done when we brought the car etc... Complete lies , explanation given based on pure speculation in attempt to deflect responsibilities and condescending emails from one of their manager.
I would avoid to use this dealer at any cost in the future