Southwest Collision Review

Outstanding experience in an unfortunate circumstance. The entire staff made this as pleasant as possible, by handling all the insurance paperwork, phone calls, and rental car arrangements when I was hit by another driver. In addition, their work was phenomenal. My vehicle looked just like the day it was purchased. A special shout out to KJ - he knew I wanted out of my rental, and said he would stay late on a Friday to make sure I could get my vehicle back before the weekend. Exceptional customer service!

I've dealt with a handful of body shops, but SW Collision takes the cake. These guys not only produce quality work, but have stellar customer service. John was thorough about what he was getting done, kept me informed along the way, and got me OEM parts at a great price. Don't waste your time with anyone else.

Dropped my vehicle off over a month ago, they used scare tactics to convince me to leave a perfectly drivable vehicle and told me it would be done in about three weeks. Since then, they have done nothing to keep me informed or contact me whatsoever. I've had to call them constantly to get any kind of information about what's going on with my vehicle. Once they have the money from your insurance company, they'll put you on hold or connect you too voicemail boxes and never actually talk to you. The service writer I've been dealing with has been deliberately dishonest with both my insurance company as well as myself, and completely unaccountable for the unreasonable amount of time it's taken. They haven't returned my phone calls or given me any update for almost two calendar weeks now. I would trust a two-headed rattlesnake before I would ever trust anyone at this company again..

Victoria (from the office) instructed me in how to install a child car seat. She was extremely knowledgeable and had an excellent manner while providing this tremendous service - free of charge! I am 67 years old and will be transporting my 3 year old grand nephew to and from his preschool. A lot has changed since I last used a car seat for my kids! What an awesome service the company is providing for our community!

Awesome group of employees! The job was done promptly and very good job!

Southwest Collision, hands down gave me the best experience while my truck was being worked on. The staff is amazing, and the quality of work they do is fantastic. Jeremy was excellent to work with and great at keeping me updated with all that was being done. Highly recommend coming to them for any repairs.

Tldr: they missed promised deadline after deadline without any excuses, they didnt start work until 2 weeks after dropoff date. I run a fleet of cars. Just had a repair done at autonation. They were on budget and on time :)

Now to review of Southwest Collision:

I run a fleet of car along with others in a large car sharing platform. Together we have hundreds of cars in the Tempe area and would have been able to provide a large amount of business. Unfortunately, they have done nothing but miss promised deadline after deadline. I stressed the importance that this is a commercial operation and things need to be done on time as I have renters waiting for the car. I was told we would have a 3 day turn around and that parts would be ordered before I dropped off the vehicle. Here is the timeline of what actually happened. You decide for yourself if you should leave your business here.

Day 1. Monday. I drop off car with chad. Work should have started but it didnt. 16 hours out the window.

Day 2. Techs make official check in of car, because they forgot to on day one. This is the day they have marked in their calendar as the day it was dropped off, which is impossible, because I was in another state on this day. Work should be almost done. But hasnt started. Another 16 hours of work out the window.

Day 3. 4th of July holiday.

Day 4. Due date for repairs and for car pickup. Southwest makes FIRST contact with insurance, on the due date for car pickup. They have yet to start any work. I cant comprehend how they forgot to start on the project until the date it was due when I was told repair time would take 3 days.

Day 5. I call in. This is how I find out the previous timeline of what has happened until now. Still no work. I am told they are waiting to hear back from insurance because they finally messaged them the day prior. 1 day over budget.

Day 6 and 7. Weekend. No work.

Day 8 Monday, I am told that after 48 hours of not hearing back from the insurance company that they will order parts that were supposed to be ordered 8 days ago and proceed with repair and bill out to insurance. 48 hours passed. No parts ordered. No progress started. 3 days over budget.

Day 9. Tuesday. No parts ordered still by southwest collision because by now you can see their reliability. No work done. I call in.

I was told parts would be ordered and overnighted, spoke with the manager Mike, he apologized for messing up the whole timeline although blames the insurance company even though he never messaged the insurance company until 4 days after I dropped of the vehicle. Mike guarentees the work to be done by Friday.

Day 10 Wednesday. Nothing

Day 11. Thursday nothing

Day 12 Friday. Morning of second guaranteed pickup date. (Already 9 days over scheduled pickupdate). I call in. They still dont have the parts they were supposed to over night to them and have 2 days prior. We have now gone over the time budget by 300%. Aka 4x the expected length of repair. I am told I will receive a call back by the end of the day to let me know if I can pickup car. No call back received. Obviously. 8 days over budget.

Day 13. Today. Saturday. Nothing.

Day 14 tomorrow. Saturady. Nothing.

14 days, to replace a bumper and hood, along with a tie rod. Still not finished.

I'm going to receive some canned response from their team oh call bill because its reviews like these that help us get things done. No. Its reviews like these that help others to stay away.

Day 21. I get back from Mexico expecting it to be done obviously. We're now 600% over time budget given and they say it'll be a few more minutes to do a scan. Honestly what the hell were you doing the entire week I was in Mexico.

I was recommended to Southwest Collision by a family friend, and I had such an amazing experience with them. They took care of everything and made being in a car accident a little less stressful. Even after getting my car back, I was hearing a weird noise and took it back and they fixed it with no problem. Thank you Kevin for everything you did and thank you to everyone who made my car beautiful again.

Exceptional team! I ve used their services 3 times with great results each time. Professional, courteous and with excellent results!

Terrible service and poor work done on my vehicle. Do not use this place.

From the first phone call to Kayla, I knew that my car was in good hands. The crew at Southwest Collision kept me up to date on what was going on, what needed to happen next, and the progress that was being made - explaining once to me and then again to my husband. Thomas even looked over my car with my picky husband and corrected the tiny imperfection that my husband found. I am pleased with the fix, and if I have more repairs in the future, I will go back to Southwest Collision.

They are at the best. I have used their services 3 times and they have never failed to disappoint. Customer service is second to none. The take care of all the details from start to finish and the work is impeccable. I would consider them again and again. Thank you SW Collision

I had Southwest Collision repair damage to my 2016 Kia Soul recently. I was very impressed with the level of care and workmanship. Thank you Aubri, Victoria, Bill, George, John and Mike.

I was referred to Southwest Collision by the shop that replaced my convertible top. I wanted to change the color of my car and Southwest Collision did an outstanding job!!! I was treated like family and the quality of their work is second to none. My thanks to Bill, KJ, Kayla and the whole Southwest Collision team for making my experience so pleasurable.

Milton
(Red Mercedes SL500)

Brian Simmons and his team were amazing. I highly recommend choosing Southwest Collision!! They took care of all the loose ends dealing w my rental car, and were always friendly and helpful when I spoke with them!! You will not be sorry. Oh, and BTW, all my repairs look fabulous!!

GREAT customer service. SW collision got my car in their shop in a timely manner and worked directly with my insurance to ensure it was a stress free process for me. I worked directly with Cary and Kayla. Kayla handled all the logistics and got my rental handled without a hiccup. Cary explained the process in its entirety and kept in close contact with me. When my car was ready, I got it back in a better condition than I dropped it off. All blemished were fixed and it was CLEAN! Will never go anywhere else for my repair needs

My name is Ron Williams and I am thrilled to share my experiences with Southwest Collision. As a result of an accident, my Volvo C30 suffered pretty extensive damage to its front-end. Having had an impressive experience with Southwest collision prior to this accident (a nasty door dent that someone left me as a gift in a parking lot!), I knew that my front-end damage would be fixed professionally, and without shortcuts. Long-story-short, my Volvo came back to me in SHOWROOM CONDITION! The workmanship in terms of body fit-and-finish is definitively seamless and excellent. And just as importantly, my C30 rides and handles EXACTLY as it did prior to the accident. The performance of the suspension and front-end components is - in a word - superb. A very special shout out is due to my ultra-talented technician, Chris Hansen! Thank you, Chris, for your consummate excellence and dedication to your Craft. I also salute the owner, George Galowicz, for his first-class stewardship in running such a tight, first-class organization. To Tandi, Victoria and Aubri, you good people authentically represent the warm and inviting face of your customer-focused company. All three of you deserve so much credit for keeping me informed every step of the way, and for helping me to maintain my sanity as my Volvo evolved from being BROKEN to being made absolutely GORGEOUS all over again! In closing, I can't thank the Southwest Collision Team enough, so I offer the company my highest recommendation...if anyone needs their car professionally repaired and wants to avoid dealing with dishonorable, second-rate repair shops, I encourage you to bring your vehicle to Southwest Collision. You will thank yourself for making a decision that you will look back on with confidence, pride and satisfaction!
Sincerely, Ron Williams, A southwest customer for life!

Soouthwest Collison Center has been First Class in service. I have an older model Volvo and I was concerned about the paint matching. It was a beautiful job of matching paint and the car was restored to amazing accuracy. I would give my recommendation to anyone to employ this company and their helpful staff. Kudos!

Very poor service. I had someone come and view my car for a quote and they did not get back to me at all. I called them several times during which they promised me to get back to me with JUST a QUOTE. But I did not receive any information. I am forced to move and look at other centres. You just lost a customer

Amazing place to bring your vehicle! My car looked brand new! Can't even tell its been in an accident. I highly recommend the shop and an employee named Kari. Loved him!! He was keeping me updated the whole way thru the process and made sure everything was properly taken care of. I will definitely be going back to them if something else happens to my vehicle.

Well what can I say ...When you've got it !!!YOu've Got it..And SOUTHWEST COLLISON-George,Tandi,KJ from the suns :} Are so so amazing and Made me relaxed because they took over and ROlled out the 24Ct.GOLD Carpet..Thank you
P.S>SHould we eat the Javalina :}

I have a 2010 F150 that was rear-ended about a month ago. I took my truck to the Ford dealer and they recommended Southwest Collision. I checked reviews as well as an insurance adjuster friend. Based on these individuals I went ahead with SW. I'm very particular about my truck's appearance and couldn't be more pleased with the results. Cary handled the repairs and kept me informed throughout the whole process. Everyone from receptionists to George (owner) were friendly and helpful. I will recommend their service to anyone needing exceptional body work. My truck looks new.

Referred to Southwest Collision by Santan Ford after being rear-ended on freeway. Cary did a fantastic job get the ridiculously difficult insurance company to get the car fixed, especially the Vista roof after several denials. He got the dealership involved and finally insurance paid. My Edge came out beautiful :) thank you Cary and all those involved in my car case! Highly recommend this place.

Meh.
Overall did okay but definitely didn't earn 5 stars from me. Incorrect deadlines with a number of things. Things put together improperly. Often times never called me back. It's definitely a good idea to check their work before you get your car back. I want to give a better review but I simply can't at this point, way too much was wrong.

Hands down the best experience I have ever had. They were always professional and beyond caring about my situation. My brand new car had received a lot of damage in my accident. But Southwest collision and car care center made made it look and run prefect again in a speedy fashion. I can't say enough good things about Desmond my estimator and this company!

I'm not gonna lie, I was more than afraid to leave my car with strangers.
Fancy , my car, was in a parked hit and run. I've never had to deal with being in an accident and well, thanks to "news" shows...body shops can be scary.
OH MY GOODNESS....SCC is awesome!! They picked up my car...nothing but smiles and information. They worked with me and my insurance. Trent was great in keeping me up to speed on how things were going.
When I went to pick the car up I nearly cried. Fancy was beautiful!! I got in the car and they even did a mini-detail on her. Perfection. All the staff is wonderful.
Hoping I don't need repairs ever again but if I do...you better believe I will be utilizing the wonderful and talented people at Southwest Collision Center!!!!
Job well done!!!

I took my new truck in to get a quick quote for a very minor scratch from a grocery cart. They took it back to get a better quote and low and behold they took care of the scuff marks in a quick 10 minutes or so. I was prepaired to pay, but today was a gift and they didn't charge me. I will be bring my new truck back to them for future work or professional wash and wax.

I also I was very impressed in the waiting area and on there flat screen tvs that they advertise what work they do or can provide. Plus how much they charge per hour by type of body work! To me they are honest no hidden fees for hours of work.

Thank you!

Great customer service! Mike took an extra mile to help me with my car needs.

The Service and the quality of the repairs are outstanding and unmatched. I brought my BMW in on numerous occasions and I left happy each time. I would definitely recommend southwest Collision center to anyone.

SW Collision is the best. They have great customer service and are the only ones I trust to work on my car. Very affordable and get the job done right the first time.

I wanted to take sometime before I wrote this review because of all the excitement I had. I had the best customer service, quality, and communication ever! I mean ever! Chris was the nicest, and extremely professional. He went out of his way to ease my fears, and work with me to ensure the work was done to the expectation of the manufacture. In the process of the repair my car would not start (factory fail safe). Chris assured me whatever it takes they were going to get my car up and running. In addition, my wife is 9 months pregnant which is a little stressful, but Chris assured me and stated, "Don't worry! Even if we have to drive you to the hospital ourself, we are going to take care of you!" I thought customer service like that, no longer existed. Chris was open, truthful and answered all questions. The quality of work is out of this world! I cannot ask for a better experience. Everything about company exemplifies family. From the reception desk (Kayla) answering all questions, hearing my worries and being empathetic in the process was just remarkable. And their prices do not compare to the quality of work, and service you receive. Lastly, Victoria helped me install my car seat, and even though I was sweating in my car, and needed a little help with installing the car seats. She continued to give me encouraging remarks, and providing a wealth of information for a new parent. I mean so much information I did not have to ask a question because she covered it everything. Southwest Collision And Car Care, has a lifetime customer from this experience. I wish I can give them more stars besides the 5. Chris get ready, because I am coming back to take you out to lunch!

All of my visits to Southwest Collision have been unfortunate in that I've been involved in an accident. However, I'm always extremely happy when I leave. Southwest Collision returns your vehicle to BETTER than pre-accident condition. They do an amazing job. I would recommend them to anyone in need of auto body repair.

Awesome job on the body work and paint. This is a Volkswagen lease recommended auto body shop. Their customer service was awesome as well

This review is only about the lack of communication. I was told my car would be done today and it was not ready. I called the day prior to arrange a way to pick it up but was not called back. I have missed an hour of work and now have to figure out how to get my car since I am driving another one. Probably wont even be able to pick it up until next week. All I ask is that someone could have called me this morning and let me know it was not ready. But then again I could have called when I left at 740am. I hope this review helps improve any future communications with any customer. P.s. they do a great job on repairs. I've seen the work on my car but just not happy with the communication. I got the car back and it was repaired very well.
After we were all on the same page things went well.

Great customer service and high quality work. My service tech kept me updated throughout the process. The work was completed on a timely basis.

I went to Southwest Collision for a custom project and they had everything finished well before my deadline and did a absolutely perfect job. Great customer service, competitive pricing, thanks guys!

Excellent work and no cutting corners. My f150 looked like new when work was done five years ago. Returning for new work needed.

Wow!!!! Took my 2014 Chevy Tahoe in for a few dents and scrapes along one side, a dent from me backing into a pole on the bumper and a few other "bumps" and dents. What I got back was perfection. A perfect, just off the show room finish. I could not even tell where one of the many dents used to be and the paint color matched exactly. What an awesome, First-Class job Southwest Collision did on my Tahoe. Many Thanks!

We would like to thank Bill for sitting with us while we waited for a rental car. He made us feel very comfortable. We would like to thank Noelle and Kayla for their smiles, good humor, and their efficiency with our paperwork. Last and most important, we want to thank Jeremy for delivering the service he promised we would receive. He made the process fun and we laughed a lot and we had no worries while our car was in his care.
One last acknowledgment to the workers we did not meet. Thank you for delivering on Jeremy's promise to us. Buddy looks good as new.
Thank you

I was very impressed with how they handled my car. They're all very professional and helpful. I highly recommend this facility if you ever get into a collision issue. Thanks to all staff.

Blown away with how quickly I was in and out! I didn't even have a second to sit down even though their parking lot was full! Kayla was quick to answer my call and welcomed me to come by anytime at my convenience to get my baby (vehicle) taken care of. Once I arrived Cary took care of me with the utmost professionalism. (I have been to repair shops where the estimators have set there clipboards and other objects right on the paint!) Cary was extremely caring towards my vehicle during his estimate and not once leaned on or set an object down on the paint surface.

THANK YOU Cary & Kayla for the best experience I've received for car care services.

Was in an accident that totaled my car. Southwest Collision gave me a rough estimate and let me keep my car in their parking lot overnight with no charge. The technician (Cary) even gave me a ride back to work and helped with the tow truck guys the next day. Really top-notch customer service. Hopefully I won't need to, but if I ever need body work done in the future, I'll be using these guys.

Kayla did an awesome job answering my questions and scheduling my vehicle for repairs

My Son had his car repaired through Southwest Collision after being hit by some one running a red light. Chris Villa went above and beyond to make sure he got his car back in safe condition, helping take care of rental cars and dealing with Insurance company. I am so thankful for all your help Chris I would definitely use Southwest Collision again but I really hope I never have to. Once again thank you Chris Villa.

They do good work but they are very slow, they lie on their timelines. It would have been better if they knew how to run a business.

The staff are amazing. They are a legit shop. I work in the insurance claims industry and I know exactly how the process is supposed to go. They were spot on and went way above and beyond for me. I just found my lifetime body shop! Every interaction with any of the staff was no less than stellar. It's rare find!

Totally awesome job on my Infiniti! ! Thank you Jory !!!

Our brand new Ford Edge had a paint defect in the passenger front fender and our dealership used Southwest collision to have it repaired. When we got it back, the fender was repaired, but now the front fascia/bumper has multiple scratches across most of the front of it. I now need to find someone to repaint the front bumper.

Wow talk about above and beyond! I took my car in for an estimate and immediately I noticed how attentive everyone was. I sat there thinking "this is very great customer service" I should write a review about this place. It gets better though. After getting my estimate they also addressed other concerns I had about my vehicle. Got me a car fax print out on my vehicle and didn't charge me a thing. I work for Nordstrom so I'm accustomed to giving my customers experiences they will remember. Well I'll tell you Southwest Collision is the Nordstrom of Auto body shops! I'm not done...after striking up a conversation with KJ he offers to give me a tour of their shop and came out with a wealth of information I didn't know about an auto body shop. Thank you KJ and Josh King for answering all my concerns and going above and beyond. I know where I'm coming back to in the near future!

Was rear-ended and got my car in the shop within a couple of days, excellent service. No hassle throughout, I wouldn't take my car anywhere else, and they're factory certified for many different makes.

One of my tires blew while going pretty fast on the highway coming back from las Vegas to Phoenix. I went to Southwest Collision and from the moment i called to getting my repairs done I was extremely happy with what was done and the over all service from everyone there. George took care of me in my first visit, he was very nice and helpful. I would recommend this place to anyone with minor to serious damages on their car.

The repair was performed in a professional and timely manner. I was kept informed as the work progressed and the car was ready on the date promised. All of the personnel were courteous and helpful. I would highly recommend the repair facility to anyone who requires service.

Incredible!!! It is rare for me to find a business that goes above and beyond to satisfy a customer. I was reluctant to take my truck anywhere after it was wrecked. I was referred by a friend to go see Jori at Southwest. Best decision I could've possibly made because Jori is legit! From the moment I met Jori and K.J., I felt comfortable with the professionalism and knowledge they displayed. I never had to deal with a wrecked vehicle before and have heard several horror stories but my story is the complete opposite of that. I never even had to deal with my insurance company because K.J. handled all of it! Jori kept me in the loop with the progress and timeline for completion. Southwest did a BEAUTIFUL job with my truck that exceeded any and all expectations AND it was completed when they said it would be done. I'm not one to write reviews about businesses but I feel it is necessary to share my experience. Hopefully you never have to but if you find yourself needing help with your vehicle, do yourself a huge favor and take it to Southwest Collision.

Wanted to give you guys an update. I had to pay $2,575 JUST for an estimate! The photos included a letter from them accepting fault and trying to offer me $300 then $400 to take off my review. Original post is below:

DO NOT GO HERE, had to pay $2,575 for an estimate!

They will screw you over! I would give ZERO stars if I could.
3/19/18: I came to SW collision and informed Terrell about interest in services which was only an estimate to fix my bumper and that I DON'T want to fix the car.
3/21/18: Was when they completed the estimate.
3/22/18: Was when State farm came to look at car provided estimate, which was when I informed SW collision I wanted to come get the car and pay out of my own money.

They told me that they needed to get paid by State Farm, and for me NOT to contact them as it will prolong the process to obtain my car. I called them 12 TIMES from 3/21/2018 to 4/6/2018, to check on getting my car. They were holding my car to charge me for "storage fees ($110/day)," even though I was ready to pay for it on 3/22/2018. They gave me my car back in SHAMBLES, as seen in the photo in my profile. The total I should have paid only $705, which included: 2 days of storage $110/day, $300 for 6hrs of labor and $295 for "vehicle loss process," but I had to pay $2,575! I asked for a refund, they admitted to fault and offered me $330 and when I declined they offered me $400 and asked me to sign a letter of acceptance, which I did not. They didn't put my bumper on correctly and it fell off immediately, took apart my trunk and convertible and didn't put it back together; now my convertible is not able to work appropriately.

the service was 5 star. Everything looks brand new and the staff was great. The only thing that i would have liked is a little more freq. update on the progress of the repair. Thank you very much. Other than that TOP NOTCH!!!!

I absolutely love this place! Amazing staff, quality work, and they do anything they can to help. Every experience I've had with them has been nothing short of exceptional. I would highly recommend Southwest Collision Center to everyone

The service was great! Between me getting too close to a wall and my husband backing too close to a truck the entire driver's side was looking shabby on my beemer. Now the driver's side looks new! I thought we would need the skirt and rear panel repainted due to keying and scrapes but John said he would see if buffing would do the trick first. It did! So the savings was awesome as well! If you go see them, tell Tandi that Joni sent you...

I was recommended to this company, and as I work in the insurance industry my standards are pretty high. From the start to finish this company did an incredible job! They were all about convenience and came out to my work and provided me with an estimate for the damage. Then George, the owner, personally brought me the final estimate before I had even commited to the repair. When I took the vehicle in to have the work done they provided me with one of their courtesy vehicles, as I did not have rental car coverage on my insurance policy. Javonne was amazing to work with and she updated me as to what was going on through the process fixing my vehicle than my own insurance company! They even fought to get me the best quality parts when my insurance company tried to give me refurbished parts. I even needed a seperate mechanical repair on my vehicle (unrealted to the accident I was involved in) and they got me a great discount through their mechanical sister company and allowed me to keep their courtesy vehicle to drive during this repair! I can;t say enough good things about this company and what a great job they did. I will definitely be referring my friends, family and clients to them!

Gotta be the best place in the area. Jeremy and the girls up front were as helpful, nice, trustworthy and honest as they come. I would absolutely recommend for anyone shopping around. Great experience! Good and genuine people! Thank you guys!

I went here a few months ago and I thought they did a pretty good job. I had my front bumper fall off from running over a rock while out on some trails. Went to have it fixed, I got it back and I thought it looked fine from the outside. A few weeks later it fell off after the front spoiler guard was coming off the parking bumper and I took a look and it looked like the bumper wasn't attached right. I hadn't used my car for anything other than transport to and from work after that so there isn't any way I could of damaged it. It wasn't too expensive for the work that had to be done though.

absolutely fantastic customer service!!! George, Todd, & staff offered professional honest service for my friends vehicle repairs. glad we found them. my go to car care shop from now on.

When I went to the shop, the guy was excellent, and the lady in front desk was amicable. That made me believe that they could do a great job.

But after that, I received a call back (just today/ March 22/18-09:54am) makes me very mad. The lady on the phone (Casey something?) very rude and spluttered due to the phone call cuts out( I couldn't hear her well). I misunderstood that she was calling from the Southwind Insurance Company instead of the Southwest Collision, she did not understand and keep saying: have a good day bye bye sir(badly) with no patient and further explanation.

This sudden call ruins all my good mood in the morning and makes me want to try to go another place. This is absolutely not the right way to call back to check if your customer is still interested in your business. They should make an apology for that.

Also, hope this review could help for any further communicate like the other review below.q
/

Update, they did mostly great job for my car, I pick it up about two months+ later when I am back (I asked about after a month they told me will be done in a week but a week later it still on progres.) so the speed can be better.
After I pick it up, I found several problems on the gas station nearby, drive back, and they fixed it. (My windshield water control goes opposite way. And the front bumper still goes out a little bit.)

Most of the stuff that I see in person was very nice.
After that, I change one star to four stars. Could be better will faster speed and Pro work.

And again Vitoria at the front desk and the lady manager we're very very nice!/

Few days later my front bumper still pops out

The best hands down! Great customer service. John and Kayla were super helpful. The SW team did an amazing job, had my car looking like brand new :)

Did a good job on paint touch ups. Fixing a few scratches from auto transport.

I had my 2015 Audi A8 repaired there after a small parking lot mishap. They literally took care of everything and Brian took incredible care of me. From arranging for my rental car to getting the repairs authorized through the idiot that hit me insurance company ( yes he fought to get the car repaired correctly with factory OEM parts ) to flawless communication through the entire process. When the car was delivered it was cleaner than when I picked the car up from the dealership.

It was one of the BEST costumer service experiences that Ive ever encountered..

AND.. The repairs were flawless.. Brian, your team is amazing!

Thank you

John Smith

This place is amazing! They have communicated the while time my car has been there and they really do have too notch customer service! I will be telling everyone I know about this place! Keep it up southwest you guys are the best!

Great job and excellent customer service. From the first phone call to the conclusion of the repair, the entire staff was friendly, helpful, and the communication was second to none. Special thanks to Victor, the project manager, for keeping me informed every step of the way. Also, the receptionists, who were always cheerful and showed a true concern. I recommend this shop to everyone that is considering any body shop services. Thank you !!!

Southwest Collision is the best! I had hit a deer in early March that caused some body damage and got the car fixed up in August this year. Not only did these guys seamlessly repair my car, it honestly sounds quieter (less road noise) than when I bought it. Stellar communication/customer service with these guys and they treat you as if you were family. Hopefully I won't need any more body work done on my cars in the future, but if I do, this is where I'll go.

Southwest is an excellent collision car care facility. We are pleased with the service we received. Your staff is very friendly and prompt in reporting the status of our vehicle.

We had a great experience with Southwest Collision! Gary shared his knowledge of taking care of the exterior of our car and that convinced us we were at the right place. Excellent shop!!

June 4, 2014

I had a wonderful experience from my initial telephone call with Ashlei and Kayla in the office who both assisted me, who were always so pleasant, sweet and helpful! That made the start of this body shop inquiry experience so easy! I felt confident that I was in the right hands from the start. KJ (Kevin) was instrumental in understanding the work needed and deliver the BMW back looking like brand new! It was amazing! I was pleased with the overall experience, outstanding customer service from the whole team! I highly recommend A+ quality and car to be performed by Southwest Collision and Car Care in Tempe, Arizona.

Thank you all!!!

Tracy Strachan
Scottsdale, Arizona

Thank you Southwest Collision for serving our community and offering to help people (such as myself) install car seats!! I am a new Mom and did not have any experience installing a car seat. Dierk helped me from start to finish when I arrived with my car seat in a box. He helped me understand the manual and was very thorough in explaining how to install my car seat to ensure it is safe. Thank you for all your help and helping me feel secure in how I have my car seat installed.

I was in a car accident 12/3/2019 and took my car to Southwest Collision. My insurance company, Root, paid them over $5,000 for no repairs done because it was declared a total. After 3 months, Southwest had not reimbursed Root so they, in turn, would not pay off my truck. I was extremely tired of the entire situation because I was making 2 car payments/ month (one for a truck that didn't even exist), dealing with extra fees, dealing with pressure from my lending institution and getting the basic run around. To be fair, Southwest was undergoing a change in ownership during this time period.
Once Jacob found out about the situation, he reimbursed the > $5,000 that Southwest owed Root, the insurance company, which is all I expected or requested. However, he went WAY above and beyond what he had to do. He hand delivered, TO MY HOUSE, a check to cover all the payments I had been making on the truck that was totalled! Needless to say, I was extremely thankful at a difficult time. It's nice to know somebody values their customers, their reputations and hopefully,
their quality of work (they never had to repair anything for me since my truck was t-boned). Jacob is a man of integrity so I'm pretty sure he would insist on quality workmanship also. And yes, I did get frustrated with the phone calls et al, but the office help and other staff were always friendly and pleasant.