Eric Yu

Review of Southwest Collision

When I went to the shop, the guy was excellent, an...

When I went to the shop, the guy was excellent, and the lady in front desk was amicable. That made me believe that they could do a great job.

But after that, I received a call back (just today/ March 22/18-09:54am) makes me very mad. The lady on the phone (Casey something?) very rude and spluttered due to the phone call cuts out( I couldn't hear her well). I misunderstood that she was calling from the Southwind Insurance Company instead of the Southwest Collision, she did not understand and keep saying: have a good day bye bye sir(badly) with no patient and further explanation.

This sudden call ruins all my good mood in the morning and makes me want to try to go another place. This is absolutely not the right way to call back to check if your customer is still interested in your business. They should make an apology for that.

Also, hope this review could help for any further communicate like the other review below.q
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Update, they did mostly great job for my car, I pick it up about two months+ later when I am back (I asked about after a month they told me will be done in a week but a week later it still on progres.) so the speed can be better.
After I pick it up, I found several problems on the gas station nearby, drive back, and they fixed it. (My windshield water control goes opposite way. And the front bumper still goes out a little bit.)

Most of the stuff that I see in person was very nice.
After that, I change one star to four stars. Could be better will faster speed and Pro work.

And again Vitoria at the front desk and the lady manager we're very very nice!/

Few days later my front bumper still pops out