Emeka Ikegwuonu Review of Southwest Collision
I wanted to take sometime before I wrote this revi...
I wanted to take sometime before I wrote this review because of all the excitement I had. I had the best customer service, quality, and communication ever! I mean ever! Chris was the nicest, and extremely professional. He went out of his way to ease my fears, and work with me to ensure the work was done to the expectation of the manufacture. In the process of the repair my car would not start (factory fail safe). Chris assured me whatever it takes they were going to get my car up and running. In addition, my wife is 9 months pregnant which is a little stressful, but Chris assured me and stated, "Don't worry! Even if we have to drive you to the hospital ourself, we are going to take care of you!" I thought customer service like that, no longer existed. Chris was open, truthful and answered all questions. The quality of work is out of this world! I cannot ask for a better experience. Everything about company exemplifies family. From the reception desk (Kayla) answering all questions, hearing my worries and being empathetic in the process was just remarkable. And their prices do not compare to the quality of work, and service you receive. Lastly, Victoria helped me install my car seat, and even though I was sweating in my car, and needed a little help with installing the car seats. She continued to give me encouraging remarks, and providing a wealth of information for a new parent. I mean so much information I did not have to ask a question because she covered it everything. Southwest Collision And Car Care, has a lifetime customer from this experience. I wish I can give them more stars besides the 5. Chris get ready, because I am coming back to take you out to lunch!
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