Jackie Borresen

Review of Southwest Collision

I was in a car accident 12/3/2019 and took my car ...

I was in a car accident 12/3/2019 and took my car to Southwest Collision. My insurance company, Root, paid them over $5,000 for no repairs done because it was declared a total. After 3 months, Southwest had not reimbursed Root so they, in turn, would not pay off my truck. I was extremely tired of the entire situation because I was making 2 car payments/ month (one for a truck that didn't even exist), dealing with extra fees, dealing with pressure from my lending institution and getting the basic run around. To be fair, Southwest was undergoing a change in ownership during this time period.
Once Jacob found out about the situation, he reimbursed the > $5,000 that Southwest owed Root, the insurance company, which is all I expected or requested. However, he went WAY above and beyond what he had to do. He hand delivered, TO MY HOUSE, a check to cover all the payments I had been making on the truck that was totalled! Needless to say, I was extremely thankful at a difficult time. It's nice to know somebody values their customers, their reputations and hopefully,
their quality of work (they never had to repair anything for me since my truck was t-boned). Jacob is a man of integrity so I'm pretty sure he would insist on quality workmanship also. And yes, I did get frustrated with the phone calls et al, but the office help and other staff were always friendly and pleasant.