Sofitel Brisbane Central Reviews

Great hotel in the heart of CBD, offering great food and comfortable accommodation. Stephanie's spa on site is fantastic

Service second to none, food great but rooms a little tired.

Just a top place. Nothing is to hard for these people.

Friendly staff, a good selection of quality bistro meals at realistic prices in a high standard bar
I was reviewing Harlequin Jack's Bistro. Let Toby know please.

Just checked out a moment ago. The organisation I worked with only hires 5 stars hotels around the world. However, this Sofitel is not a 5 star hotel. Poor service, the room is average, the location is great, and the food is just ok. Two things were extremely disappointing and unacceptable for a 5 star hotel. First, cleanliness ( the towels were not changed after the previous guest left so there was lipstick all over), clearly if they don't even change the towels I doubt they change the bed sheets. Second, poor service you'll expect in a 2 star hotel but not a Sofitel, also upon check out they didn't comply to the discount we were entitled on the food at the premises as per our agreement, arguing it was the weekend. We were not inform during our check in, again poor service. My suggestion is go for the Marriot or the Hilton at least their standards are consistent.

Beautifully designed hotel and function centre with a brilliant ballroom and friendly staff

Thyme is a great restaurnat these guys have, bathroom is a bit old but its not bad, it should be considered as 4 - 4.5 stars...

I participated in a graduation ceremony in there with the food, drink, and the atmosphere, nice day with the experience!

Excellent customer service. Pristine room. No complaints.

Delicious food, with plenty of choice. Exceptional staff, always present but never intrusive. Loved it & we would be happy to return anytime

Upon arrival, Gavin greeted us and was so warm and welcoming. It was my 32nd birthday and he made it an extra special experience and a great view from the room. Thanks so much Gavin!
The bed was one of most comfortable ones I have ever slept on. The room was modern and perfectly adequate.
Booking for the restaurant - a lovely lady (I'm sorry I've forgotten her name but one of the main managers coordinating) - she was delightful and easily helped us to organise the booking.
Brendan - always remembered our names and details, we felt he paid extra special attention to make sure we were having a pleasant stay.
So all round the service from the front desk was wonderful!
For checkout unfortunately we did have a lady (shorter with dark hair) who was a little rude (we had finalised the bill but she didn't receive that information and she was defensive and not as warm).
Overall though we had a fantastic stay and thank you to all the staff for making the Birthday experience special and a lot of fun!

Such a beautiful hotel. You can't get a more convenient location. Right above central station. It had its own restaurants, bar, a magnificent breakfast buffet. I spent 4 days here for a conference recently and the staff were all exceptionally polite and always offering to help with a smile. Will definitely be back if I get a chance! Amazing food, service and atmosphere, clean comfortable rooms i would definitely recommend to friends and family.

Nice hotel but not worth the money vs other hotels in the area. Very 1990s on the room design.

Ahhh if your looking for luxury you can't go past the sofitel

Just looking old. It is a few blocks out of the cbd walk past some shady zones to get to the mall

Good conference facilities - great breakfast. Staff very attentive and helpful, thanks Perry for your assistance.

The staff was so cooperative, & the food was excellent.

Last time I was here was to stay was 7 or so years ago and the rooms were very nice. This visit was for a monthly seminar that is usually held at the Marriott. The Grand Ballroom had been partitioned up and felt a bit like a gorge - high ceilings and narrow walls. The wait staff with drinks and finger food entered on one side and proceeded down tgat side, totally neglecting the other side of the room other than to pass by us on their return with their empty tray.

Food selection for breakfast was reasonably good. The coffee we ordered was the worst I've had. Staff assistance was generally fix, though slow.

Excellent for a overnight stay. Situated in the heart of Brisbane. Walk to all areas of the city from your motel. Friendly Helpful Staff members. Phone to make reservations. They have the best smorgasbord for that special occasion.

Just went for breakfast. Found out that the quoted price on the website with member discount was with the paid membership only. It didn't say that anywhere obvious. Only found out when we went to pay. 8-|

Nice place, great staff but watch out for their WiFi charges!

Parking was pretty expensive. Nearby car parks were a lot cheaper

5 star service. We booked a romantic getaway package and it did not disappoint. Attentive service, massages at Stephanie's Spa located inside the hotel and the buffet breakfast was delicious. Cannot recommend this hotel enough. The rooms were clean and modern. We had a great view of Anzac Square on the 19th floor. Gym is modern and clean. Pool area is relaxing and right near the spa. Would highly recommend staying here.

Attended the Sofitel for a conference. The conference room was well suited to the size of the attendee group.

The seafood buffet at dinner is one of the best the world have to offer.

Excellent service. Excellent room. Excellent breakfast. Beautiful view of Brisbane

Old hotel but clean. The location is nice and the staff were friendly.

Had a great experience. The conference rooms are well maintained and facilities were excellent

We went for the Father's day breakfast and I was pleasantly surprised with the quality and range of gluten free options. The food was faultless. Staff were helpful if harried looking.

Very nice, clean and professional restaurant within the hotel with lovely waiters/staff and delicious food

Great place. Great view. Good varieties of different meat and seafood. Always a nice hotel to stay at.

I only attended for a function in one of the function rooms, the rooms were tiny and clean but a little dated in the decor, overall was a great nice experience

The dinner buffet is pretty decent. Good variety of deserts and cheese selection. Will visit again.

Great atmosphere. Nice view overlooking the ANZAC memorial.

Had a dinner at the Thyme 2 restaurant on Sunday night. Average selection of hot meals, although nice dessert area and tea selection. Average service, overpriced

Great service. Expensive drinks and food but worth it. Can't express more about food service in this place. Definitely recommended.

We were very disappointed with the breakfast buffet, it is nothing like the lunchtime buffet which is excellent Tim and Ruth Harper

Fantastic experience from reception to room service. And devine Buffet breakfast and lunch.

Friendly attentive staff, however if a good fitness centre is a pre-requisite for a stay then look elsewhere. Definitely sub par for a high end brand.

Excellent service, great location above the Central station and an easy walk to Queen St mall. Upgrade to a suite was well worth it with plenty of space in the room. Very comfortable.

Have stayed in many different sofitel hotels around the world. THIS IS THE MOST DISAPPOINTING ONE.
Daily amenities/supplies are always missing or wrongly replenished (got 3 hair conditioners but no body soap or shanpoo, no tissue, no bottled water, etc), bed is lousily made, called for tissues while waiting for like half hour, etc.
The hotel room itself seems quite old (still clean tho). Noise proof is bad too.
Staff are very friendly but services simply don't keep up - more attention to details is very needed. Unbelievable it's a 5-star hotel.

Beautiful view, great ammenities. Wonderful staff great conference experience.

Amazing location and friendly staff. I would have preferred a 24-hour gym or one with later closing hours since it's unsupervised anyways. Please introduce a coffee machine during the morning buffet.

Lovely hotel, great location, friendly staff, very comfortable room

A great place to stay always relaxing - Good food, good wine and happy staff

Been here for buffet
Great atmosphere and seafood
But the hot food is not as good as it cost
Meats are too dry
Desserts are nice, a lot of different variety
Good place for gathering but not highly recommend to people who do not eat seafood

Great service. Delicious lunch buffet. 50 percent off for being an accor member. Yummo.

4.5
The best located premium hotel in Brisbane if you are coming from airport by airtrain(airport train). It is located above the Central Station. But no noise at all. Two flights of escalator from Central Station and you are in the reception area. A bit aging facility but still In premium quality. Restaurant and bar are excellent. A couple of streets down are the very centre of vibrant CBD.
Staff training is excellent as expected in all sofitel hotels.
Pricy but worth every penny.

Attended a wedding lunch reception. Great range of food and staff was friendly and helpful.

All ways fantastic food and great atmosphere great staff

Lovely bed and amazing breackfast
Perfect for business in the city close to everything

One of my fave hotels in the world! It's the staff in particular that make it a great place to stay.

The butter chicken and wagyu burger served in the bar were delicious!

Went to their dinner buffet for my dad's birthday, excellent selection of seafood, roast and spectacular desserts. Best to go with a voucher ours was only $39 per adult.

Breakfast at Sofitel Brisbane. Always great. Staff so welcoming & friendly.
Having this right on Central station is such a bonus as can just hop on a train, door to door service 1

Went to Thyme2. Not that great to be honest. The variety is very limited and the food not that exciting. Dessert section particularly disappointing. It's such a shame because the last time I went maybe 10 years ago it was exceptional. Things have REALLY gone downhill. Oh, and if you're having a special occasion they will commemorate it by taking chocolates FROM the buffet table and putting them in a box as a gift. Idk. It really isn't special anymore. DEFINITELY not worth $80 a head and $20 for parking. Save yourself the effort, go get a 3 course meal somewhere else.

A nice hotel with helpful staff and good food but nothing is included and everything is expensive. $29.95 for 2GB/24hr of internet in 2016 is ridiculous.

Wonderful service, nice atmosphere and a great central location

Good location, great food. Rooms are comfortable but need upgrading for the price. Staff is very pleasant.

Good buffet lunch with drinks on the weekend starting to get on the expensive side at $92