Sofitel Brisbane Central Reviews

Spectacular Hotel and if you want to be treated like Royalty, This is the place.

Fantastic experience with excellent restaurants. The highlight was the customer service all the staff went out of their way to enhance our stay.

Nice and clean rooms but slightly underwhelmed considering the price.

Nice rooms. Very comfortable bed. Pillow menu. Charged for nearly all English cable channels, yet an over supply of free Arab channels. Disappointing. Excellent dinner, lunch and breakfast buffets. Friendly competent staff.

Always a pleasure coming here. Staff are very friendly and efficient. Can't find any fault or flaws in this place. Shows good management in place as it really creates good impression and customer wanting to come back. Highly recommended.

Went for drink for my first Wedding Anniversary and it was absolutely lovely. Would recommend it to anyone.

I stayed back in 04 and it was the best service I have ever had anywhere in the world and just a bonus they let me sit in the VIP section for breakfast on my birthday

When we arrived the escalator from railway concourse to the Sofitel lobby wasn't working. My partner unable to ascend such steep stairs so we had to rely on the friendly services of Qld. Rail staff.
This lady contacted Sofitel lobby staff by walkie-talkie and arranged for us to get the service lift to the lobby.
We had to wait a full fifteen minutes for this to happen.
Can I suggest a notice be placed near the broken escalator advising disabled people to ring the lobby staff to arrange the service lift.
Incidentally - Why has the escalator not been repaired? Informed by staff it hasn't operated for 3 WEEKS.

Great service, awesome facilities and next level buffet breaky!

A good hotel located right above the central station Brisbane. Easy parking with street parking, large public car park across the road and of course hotel valet. We often come here for the seafood buffet and functions. This hotel has multiple function rooms that can be converted to a large room to host few hundred people.

Wonderful service, stunning rooms. Can't wait to go again.

The Sofitel Hotel Brisbane was one of my favourite places to stay and dine in Brisbane. The staff are first class, from the bars to the restaurants and house keeping, excellent, it would be very difficult to find better and remember their not working for tips. However the quality and variety of the Thyne Restaurant's Buffet has steadly declined over the last year or so. Also, on last two occasions I have stayed at The Sofitel Hotel Brisbane, I have had great difficulty being reimbursed for the so called security fee they insist on taking, without authorisation. I was until recently a member of their Accor Club, who manage many brands of upmarket Hotels around the world. For this service you pay a fee and receive members benifits regarding hotel accommodation & dining. They have your full details, name, address, date of birth, credit card details etc., as you would expect. I can't understand why they insist on taking money from your credit card account, when they're specifically been told not to. They have your credit card details on record, so any monies outstanding can then be deleted, if required. Two stays back, it took me 6 weeks, yes 6 weeks and many phone calls, for Sofitel Brisbane to return my money to my bank account. On my most recent stay, I advised the lady on reception check-in of this fact and she said it should only take 2 days to be refund. I told her it wasn't about the money it was the principal of the matter and I did not want any money, not one cent, to be taken from my account. I stressed to her the fact, that as an Accor Member, I pay hundreds of dollars a year for the privilege of this status and they had my full details there on record. This message obviously fell on deaf ears, as sure enough on checking my bank balance the following day, Sofitel had again taken a fee, strictly against my instructions. And to add insult to injury, I also incurred a $1.30 transaction fee. After many phone calls to both my bank and Sofitel, (who were way less than honest with me) it took from the 19th of December to the 2nd of January to have my money's return to my bank account. I believe the Accor Group manage something like 28000 hotels around the world. Not a bad little earn on the short term money market is it ??? Withholding guests monies without authorisation. I have no problem with hotels taking your credit card details for security reasons, eg. leaving without paying for accommodation, food, drinks, room service etc. But I do have a major problem with Hotels automatically taking a fee on check-in, without informing the guest of this practice. (which I would imagine would be illegal). Anyhow after many years of a happy relationship, regrettably it seems I have parted company with the Sofitel Brisbane. My advice to all travelers and Hotel guests, on check-in, insist no monies are to be taken from your credit card account without your authorisation and on checking out, check the bill twice and within 24hrs check your bank account. Good luck to all, Jack Kelly.

Great atmosphere. Restaurant food was nice. Would go again.

Attend for a conference. Did was good, staff were professional.

No disabled parking for wheelchair drivers. .. otherwise, Its the sofitel .what else is to say.
Brilliant service. Been twice. Room for the disabled is more than adequate.

A special evening for a birthday celebration with a table with a view. Really good seafood and reasonably priced using our accor two for one privileges. Our waiter Samuel was most helpful and must be commended. He even presented the birthday boy with a small box of chocolates. Only down side was it was so busy it took a while for the plates to be cleared.

Great hotel, nice and clean rooms and very good service. Rooms are nice and big, sheets are clean and the bed is very comfortable! Will definitely be back next time!

This is my usual pick for hotel when staying in Brisbane city

Great hotel with fabulously friendly staff. Good and drink is good but pricy...typical for a 5 star hotel!

Fresh seafood - the room is old, very close to the city hall and Queens Road

Well its decent enough. Doesnt really inspire alot in terms of a luxury brand. Beyond that functional and good location

With The Walkers we enjoy the banquet. Take your time. Plenty to enjoy. Slowly. Enjoy the colors. More than amply creme caramel, creme brulee and ice cream. Bon appetit!!

Located in Brisbane CBD which is perfect. Room is modern, roomy and clean. Thyme restaurant offers one of the yummiest and variety buffet. Complimentary drinks and wifi makes the hotel one of the best featured. Have I mentioned the heated outdoor swimming pool yet?

Clean, tidy. Good amenities and location. No slippers

Getting a bit old, cleaning ,house keeping is not up to the standard. The jacuczzi needs repairing, some of the head rests are missing. Can't be classified a 5 star hotel.

We went there for a mother,s day high tea and also saw a performance by Qld ballet .

Beautiful beds, staff were pleasent and professional. By far the best breakfast buffet.

Service was a little slow, but overall the room, views and customer service was exceptional.

Very good breakfast buffet with fresh juices and good coffee.

Stayed fir 1 night only. Was very cozy and quiet. Happy as

A wonderful nights experience for our 11th wedding anniversary. The venue, the food, the service are all first class. And a VERY comfortable bed.

Was expecting more considering the great reviews its received

Better from the inside (good rooms) than from the fine example of brutalist architecture outside. Very kind staff.

Goos place to have an event. But when i went to the toilet the lights turned off after 5 minutes and i was sitting in the dark... glad i had my phone so i could almost kinda see what i was doing....

Attended a bridal expo here. Hotel staff were friendly and venue itself was good.

The buffet breakast was good. There is a very good selection of foods to eat. My favourite part of the buffet is the interactive omelette station. The facilities are not very good for prams or people who are disabled. It is almost impossible to push your pram or wheel chair through three heavy toilet doors to get to the change area/disabled toilet.

I attended the hotel to have the breakfast with coworkers and the facilities are excellent the service charmy and there is a comfortable bike parking just outside

Quick convenient location to check - in for local event. Staff help full in directing us to our event room.

Lovely hotel and with the train underneath so easy to get to. Definitely recommend staying here

Perfect location, They offer really nice breakfast.

Friday night buffet is not cheap but worth the splurge. Pace yourself

We had dinner at Thyme2, an incredible buffet with a huge selection of foods including an extensive range of seafood and desserts. Food was delicious and the service was friendly and welcoming.

Nice lobby and bar, but the decor of the rooms is tacky and cheap. The food with room service well below par. Very disappointing.

I attended a wedding expo there. The venue is okay - clean and tidy but that's expected.

Great hotel but the hotel wifi internet is terrible!

Had dinner at Thyme2, incredible endless spread of fresh and delicious seafood, I barely ate anything else. Only let down was the desserts.

Attended an industry breakfast in the Grand Ballroom. Food was very nice and the serving staff courteous and professional.

Just finished our dinner here, to end on a good note for our stay in Brisbane. However all 4 of us were unfortunately dissapointed.
The staff and restaurant was lovely although...The hot food was below luke warm for about 30 minutes, it was changed later on as we were leaving. The quality of food was low, looked lovely but pasta, salad etc were dry and tasted refrigerated. Deserts were overly sugary and rich, mostly kind of small macaron bites, would have liked more variation. Would have been a more pleasant, worthwhile experience if the food was of greater quality, free water & coffee and made to order options (which was expected at this price calibre). Also if the wait staff advised that there was a $5.50 charge for what we thought was tap water. $16.50 for 3 jugs of water with a dissapointing 4 pax buffet, costing ~$320 is hard to digest. Have been to many buffets but im sad to say this was as dissapointing as it was expensive.

Great Sony Event. Great function rooms. They seem to have everything and are very helpful.

The new year eve dinner was very nice and great value for money. The alcohol that was included in the package was surprisingly nice. The service was very good and I would recommend this to anyone who wants to do it this year. Do it it is worth it.