Have stayed in many different sofitel hotels aroun...

Have stayed in many different sofitel hotels around the world. THIS IS THE MOST DISAPPOINTING ONE.
Daily amenities/supplies are always missing or wrongly replenished (got 3 hair conditioners but no body soap or shanpoo, no tissue, no bottled water, etc), bed is lousily made, called for tissues while waiting for like half hour, etc.
The hotel room itself seems quite old (still clean tho). Noise proof is bad too.
Staff are very friendly but services simply don't keep up - more attention to details is very needed. Unbelievable it's a 5-star hotel.