Rydges South Bank Brisbane Review

I stayed here with a friend and the hotel was of exceptional quality in every way I could determine.

Great Service! Super handy to the convention centre. Excellent value!

Rooms are modern and the location is fantastic of you are doing anything around South Brisbane (i.e. Southbank). Service is quite slow which is by far the worst part of the stay. The restaurant Bacchus is amazing and the pool bar is decent.

Ruined our wedding cancelled venue on us 6 weeks prior

Ok. Overpriced and try to gouge at every turn. Breakfast at the bar on the ground floor however was very good value and quality.

Location was perfect! Walking distance to restaurants, venues and public transport. Staff where friendly and helpful. Rooms were comfortable, clean and had everything you need for a night stay added bonus for the phone to tv sharing.

Very nice hotel room, well situated at one end of the South Bank. Easy access to the parks as well as the bridge to the Queen St Mall. Internet access is a bit pricey, but works very well. Swimming pool is an odd affair, on the deck next to the big bar/restaurant. It's a small pool with no spa, and seems to be made more to pose alongside rather than swim within. Room was clean, spacious and comfortable, however, with comfy beds and nice bathroom. Staff were friendly and courteous. Overall, a nice stay at a fine hotel.

Attended conference. Facilities were clean and food was reasonably good. AV setup was excellent.

I spent three nights in the very comfortable and accomodating Rydges Southbank Hotel in the central city. The room was very comfortable, the service unintrusive and the wireless performed faultlessly. Would recommend for people conferencing or working at the Brisbane Conference Complex

The staff were helpful but highly inefficient. We checked in and wanted to pay by cash which was fine. They still needed a credit card impression. Anyhow we tried calling room service twice no answer. Called reception they took our order. Half hour later no food. Since we paid cash there was no room service available. The food turns up cold. We order a steak sandwich the steak was very fatty. The tomato sauce turned up fifteen minutes after the meal.
The valet parking was exceptional. We have a very long and wide car, they accommodated us no problem. Do not think that the price of the room was worth it. There were electric and data cords left in the bottom of draws in the bathroom. No robes. No bowls. Never was asked if we wanted extra cutlery or crockery with our meal. Just not as luxurious as I expected it. However I cannot fault the staff. They were curtious, helpful and nice to talk to. They didn't walk off without explaining what they were going to do.

Good clean hotel, great bar and good food. Elevators are very slow.

Very happy with the service and room, both were top quality. Not too impressed with the $40 Valet Parking.

Very very professional and staff are so friendly. Rooms are of a high standard with all the facilities you need for a week.

We went to the Bacchus restaurant and it was amazing. Service food venue were perfect

Loved the upstairs bar! Great atmosphere and great cocktails

Very nice specious room. Great interiors! Good facilities altough the pool was closed and spa under maitenance.

Overall a lovely stay. Check-in was quick & easy. Our room (Junior Suite) was huge & very clean with a terrific view over South Bank. Our bags which we dropped earlier that morning were waiting for us in the room. The microwave & coffee machine were a bonus, although it would have been useful to have seen these inclusions on the website beforehand, and for there to have been bowls as well as plates in the cupboard. We took advantage of the $10 credit for no room cleaning which I thought said was to save the impact of chemicals, however I would really have liked to still have my bed made daily and toiletry & coffee supplies checked & replenished as needed. We didn't park at the hotel because the cost is much too high. Will definitely stay again.

Here during mandatory quarantine, my partner has Crohn s disease and we ve had to contact front desk, duty managers and chefs on 19 separate occasions as they cannot get the food right despite clear emails, and countless instructions.

They are getting paid $65 per day per person food allowance and this is the trash we receive? Cleary pocketing most of it for profit.

We ve requested a refund on 4 occasions with no phone call back.

Double charged; not given room I booked only to be 'told in front of guests, now required to still put $100 CASH deposit down BUT NOT ALLOWED TO CHARGE TO MY ROOM'. When in 'wrong room; phoned complaining about room as over looked conv. Ctr I was then "advised I was being upgraded when no I was down graded (11fl - 6fl). No extra benefits due to MAJOR INCONVENIENCE. Room service great Cust. Svc; tried giving cash as adv'd; staff advised NOT ALLOWED to take cash & will call if otherwise. Spoke to reception twice never mentioned sending rm svc staff mem. Up again to not only be embarrassed I was required to pay cash. I thought this was a job policy by room service..? Which is it Rydges!? Discriminated against and yet shown over $10K PLUSSSS in bank account just not cleared at present. 12am - it cleared!

Rydges provided excellent service and brilliant food to the event i was attending, i can only hope that they continue to provide such a service to even more events and people

So disappointed! Was placed in a room that was clearly used for dual use access. Could hear guests talking, yawning , even sneezing in next room over the TV along with their young children (who didnt settle at all during the night). I guess with no solid wall due to door in wall..this created the poor sound block out. Vanity basin leaked so much..ruined toiletry bag on bench. Complained to front desk..Was offered a complimentary coffee which I don't drink. Left very tired and unimpressed. Also left feedback card, never followed up. Rydges will never get my business again. Mantra next time we visit Brisbane.

Very affordable rooms. Rooms are always clean and fresh. When I am in Brisbane for work I always stay here.

Nice, spacious room, very clean and tidy with a comfortable bed!

King suite was superb. Coffee pod machine. Big suite with seperate bedroom and kichenette. Pool area had a bar and comfortble deck area with snacks available all day. Close to restaurents and the river. Would stay there again.

Great night for Amy hens night. Thank
u ladies xx

Fantastic comfortable rooms, great service. Totally recommend.

Amazing service from the upstairs bar. It looks great up there and is a real hidden gem.

Rooms are great but the service in the cafe is atrocious.

Great experience for holiday in Brisbane.
The customer service could be improved more, by being friendlier.

clean, neat and tidy room
Bed very comfortable, restaurant a bit expensive as well as the room service fees and charges
Valet parking

Rydges was a beautiful place to attend an event, easy to get to and great facilities.

Had a wonderful stay for one night only. Got a free upgrade which was so nice.

Excellent hotel, albeit not in the centre of Brisbane.

Here for a conference.
Food offering was very... interesting.
I would not recommend for business conferences.
I have certainly attended better venues for a conference.

Bacchus High Tea amazing...noisy though. Downstairs for cocktails...slow service great drinks eventually.

Great views of the Southbank area, and located close to plenty of pubs and restaurants.

Fantastic stay- perfect location for South Brisbane and easy walk into CBD. Great value with PGR programme

Went for work function. Food and drinks service was very infrequent, not ideal when you had to skip dinner to make the meeting on time and then have to sit through a quarterly sales presentation sober...

Room was fantastic, staff were knowledgeable, beer was full of bubbles and the kids loved the pool. Planning on re visiting very soon!

Renovation noise was unacceptable and started too early.

Awesome room, great service, clean and tidy. We'll be visiting again

Absolutely loved my 5 night stay here over New Years! The place was just immaculate and the service was just fantastic! So bloody fantastic of you to offer complimentary cold water out the front on a nice hot day, and housekeeping even coming back to our room after we were asleep when they first came around to offer us fresh towels or anything else we needed! Also the young girl working the bar behind the pool on New Year s Eve had some of the best customer service skills I ve ever seen! Also loved how close to everything the hotel was so even a walk into the city was reasonable. Thanks for an excellent stay we will definitely be back

Good location. Poor room service. Inroom menu terrible including cardboard pizza

Excellent hotel with very good service as well as breakfast

Went there for a private function. Everything was perfectly organized with nice atmosphere, great, well plated food and very professional and efficient staff.

It was nice for an afternoon of drinks and something to eat. Really good service and some nice love music to finish up the weekend.

Quarantined for 14 days. Food substandard - no choice, poor quality and small quantity. Contacted Dept. Health who confirmed it is the hotel which decides how they spend the $65 daily food allowance. Rydges appear to have decided to rip off quarantined people. Very poor and greedy!

Great service, good selection of food, carpark was easily accessible

Next to convention centre. Spacious and modern rooms. Good options for meals nearby.

Large well appointed rooms, excellent breakfast and great location if going to see shows.

Comfortable beds, great facilities. Easy access to Convention Centre. Concierge very helpful. Valet parking is great, but very expensive and no option to self park available. Meals are always great. Housekeeping staff are always friendly. We always enjoy our stay at Rydges.

Comfortable beds and pillows, beautiful views, within walking distance to restaurants, just parking is expensive.

Had a drink at Bacchus. Great atmosphere, friendly staff.

Clean, well serviced and in a prime position to enjoy South Bank fine dining, although we found the hotel restaurant to be of equally high quality and not as noisy.

Great atmosphere at the pool bar, white wine sangria is a good pic

There was nothing that they would not do to make our stay relaxing. I was even able to take my assistant dog. The staff understood what it meant to me.