Tdr TDr

Review of Sofitel Brisbane Central

Just checked out a moment ago. The organisation I ...

Just checked out a moment ago. The organisation I worked with only hires 5 stars hotels around the world. However, this Sofitel is not a 5 star hotel. Poor service, the room is average, the location is great, and the food is just ok. Two things were extremely disappointing and unacceptable for a 5 star hotel. First, cleanliness ( the towels were not changed after the previous guest left so there was lipstick all over), clearly if they don't even change the towels I doubt they change the bed sheets. Second, poor service you'll expect in a 2 star hotel but not a Sofitel, also upon check out they didn't comply to the discount we were entitled on the food at the premises as per our agreement, arguing it was the weekend. We were not inform during our check in, again poor service. My suggestion is go for the Marriot or the Hilton at least their standards are consistent.