Excellent location. It's so close to everything downtown and the central rail station. Room was amazing. Big comfy bed with a quiet atmosphere. Enjoyed the hot tub by their in-house spa.
Only slight letdown was the restaurant. Food was average and a bit overpriced..
Fantastic staff who put 210% into customer service and made our stay really fabulous we will be attending again as such great value for money
Location was great and the service was amazing. Top marks all round
The morning breakfast buffet was lovely, but more detail could be made for the dust around the room.
Sofitel is a great venue for events and parties. Great space and equipment.
A great venue for the conference I attended today. Friendly staff and perfect facilities
Went to a work function there. Lovely atmosphere and helpful staff.
We'll set up to run professional events. Nice food. Clean.
Great service, accommodation and food but the extra charge for some things seemed a litte abusive
Buffet is awesome. Expensive on the big nights but worth every penny, though desserts usually suck. Attentive staff and a cool vibe with the atmosphere. Rated A
Very comfortable room. High floors have great views over the city and club sofitel access.
Not very friendly function staff, not bad food though. Hotel toilet next to functuon room's cleanness is not well maintained compared to similar level hotels.
I was there for "The Big Meet", and never really interacted with Sofitel itself in any way. Nevertheless, the facilities were fine, and things seems well organised and spaced out.
Nice hotel bar. Such an average beer selection... Not hard to put a few nice beers in the fridge.
Attended a conference and the staff were nice and helpful. Rooms were great as were the facilities. Very good technicians helped make the event run smoothly.
Nice hotel with fantastic buffet breakfast and good gym facilities. Rooms slightly dated and not flashy by any means, but clean and pleasant to stay in.
Great staff and great food. Was made a very special day for Christmas breakfast
Nice atmosphere - could do with table service in the bar
Attended a professional event. Staff were helpful when I had trouble finding the function room. Hotel location is very convenient right next to public carparking and Central Station.
Absolutely quality service from the concierge , A long drive from Hervey Bay for an appt , One carpark was full so went to Sofitel , My 4wd wouldn't fit !!! Thank you very much Sofitel Brisbane you've been a great help
For such a well appointed and centrally located hotel your main bar is disappointing. Apart from lacking atmosphere the beer selection is limited (5 on tap) and the types of beer to choose from eminate from the 1980's!
Come on guys, how about a Queensland made craft beer or two.
I certainly won't be drinking at your main bar again sorry
Geoff
Went there for the seafood buffet which was quite expensive. It was alright. We had a lovely serviceman who was very accommodating, friendly and attentive.
A great place!... loved our stay there... need to improve on their food (breakfast and dinner buffets)... but other than that everything was great!
The team at Sofitel made me feel very welcome from the get go and upgraded my room. A very pleasant stay
Only had dinner but it was wonderful. Just got food from the buffet. It tasted much fresher than other buffets I have eaten from. Would definitely go again.
Great place for a catch up, fantastic food and service..
The Sofitel Central Brisbane was absolutely stunning. I was there for a professional event, and the room was set up so well. The catering was superb, with a mix of items that suited all kinds of food allergies. A fantastic establishment, I will definitely be returning; next time, I'd love to see what the rooms are like.
Professional and courteous staff and has the best hotel buffet breakfast I've ever had.
Rooms are always immaculate and tidy and each time I have been upgraded if they were able to due to it being a special occasion for us.
Locality is key, being above central station is great, we used the train to travel to Milton for a game at Suncorp.
Love the Sofitel in Brisbane, great place to stay or just have after work drinks with clients
Great place to stay. Central to all things in Brisbane. Lots of great restaurants in the area
The fact the you have to pay for wifi and they charge a $100 security deposit is a little surprising, as most 5 star Hotels have your card on file and charge it, if need be. only providing 3 star's as the staff were friendly and professional but ill be staying with my regularly (Marriott)
Comfortable bed pillows, nice rooms, friendly service.
For a building this central to Brisbane and all its greatest functions? It s incredibly well maintained and caters beautifully to corporate events
I went for a high tea. Service was fantastic, the club lounge was really nice and food was really spot on. Well worth the visit
Saturday lunch buffet, drinks and the service are amazing well worth the $45 if you have Acore card
Rooms lovely but almost ready for a refurb. Staff delightful. Stephanie spa amazing.
We loved the large open lobby, the ambience was calming and the layout was easy to move around in.
Would not stay anywhere less.
However, I give less than 1 Star when booking through Accor. It s frustrating for people Iike me who stay at the hotel often.
Called into the Sofitel this afternoon for a pot of tea. Exhausted and wanted a rest before going home. I had the pleasure of a young man named Emanuel to serve me. What a delight. The most beautiful smile, gentle, caring and so professional. Wow. We need more like Emanuel. Thank you for your understanding Emanuel.
Conference facilities were excellent. Great location right above Central station.
Excellent service but the parking was very expensive and the ticket machine didn't even work on the way out!
Stayed here the night before a wedding with the bridal/groom parties.
The staff were fantastic and I say this after putting them under some stress.
First was having the concierge find a dozen roses for the groom to give to send to the bride, on a Sunday morning. This was followed by having fire services called because the clothes steamer in one of our rooms setting off the alarm. To top it off, the Bride's choice of limo (a chrysler 300c) was inexplicably not sent by the company and at the 11th hour, the Sofitel offered to drive the bride to the wedding in their Audi A8 service car.
All in all, would recommend for wedding groups
All good expect staff could try to keep noises down late at night. Was woken many times.
The restaurants are amazing, with great food and atmosphere. Would not hesitate to have another work function here or to celebrate special occasions with the family.
Attended a conference, staff were friendly and professional, catering was varied but a little under catered.
$6.50! For a terrible coffee, a piccolo! $6.50 - that is a piss take!
So we went for dinner. Really nice staff, as one would expect. $69 pp for the buffet, including our 15 year old son. Wouldn't have classed him as an adult, but yeah I suppose. He did eat alot more than I did. :)
On to the food ... when we first walked in I thought it looked awesome, plenty of choices, both hot and cold, plus seafood (oysters, mussels, and prawns)
Unfortunately that's where the pleasure stopped. Normally I would inhale numerous oysters. 20-30 easily. I had about 4 of theirs, the first 2 were ... ok, then the next one tasted funny, not the sweet fresh flavour one would expect but actually quite bad. Didn't eat another but smelt it instead. It smelt bad. Informed staff who took it to the chefs. I got up a few minutes later to see them take both trays of oysters out the back. Staff returned a short time later with more. I grabbed some more thinking sweet, fresh ones. But no ... not as bad, but i would say atleast couple of days in the fridge. Ok not a deal breaker as there was plenty of other things to eat, and seafood can be hit and miss anywhere you go.
So I had some roast pork, cucumber and capsicum. Halfway through, found a strip of plastic in amongst the pork. A good cm wide and at least 8 cm long.
That was it for me unfortunately. Quite embarrassed at this stage and feeling like a serial complainer, again informed staff.
Apologetic was the matre'd, and said the manager would come and see me, but didn't. The only thing that let me know someone had done anything was the bill. Charged for 2 people, not 3.
This would be the first time I have ever complained in a restaurant ever, as I know s**t happens, but borderline oysters followed by a serve of plastic is not what I would expect from a "5 star" establishment.
I wouldn't say avoid this place, that's a bit harsh, and there were certainly plenty of people there having a really good time. However the plastic and "ageing" oysters would indicate a possible lack of attention out in the kitchen.
And for $69 they are competing with the Stamford and Palazo Versace ..... at the end of the day, the choice is yours.
Fantastic service and beautiful food! Professional & friendly staff doing a brilliant job for their clients!
Perfect location perfect everything try the buffet on a Friday night yummmmm
Fantastic decor, great food. Coming back again for the buffet!
Love the seafood buffet! Good selection of seafood bugs, prawns, oysters and crab. Perfect for indulging yourself in your fill of the ocean.
Excellent smorgasbord lunch with fresh prawns, oysters and mussels plus a range of quality hot food. Worth the price if you have an appetite.
Great venue, easy to park and check in. Clean facilities with great staff.
My wife and I only stayed one night here on a work trip, but it was a comfortable stay.
Our room was large and clean. The bed was comfortable but the pillows too soft, so we made use of the pillow menu to get different ones instead, which was a nice touch.
We used the gym which was modern, clean and had all you d need for a good workout.
It had a great view out onto the city from the bikes and treadmills, which was a nice way to start the day.
We ordered room service for breakfast and shared the pastries and a Bircher which were delicious. The small Beerenberg jams provided are one of my favourites!
All the staff were very friendly and helpful. The location of the hotel is one of the best parts as you can be in central station in a short walk down the escalators or into the city in a 5-10 minute walk.
Brilliant service well mannered staff and high standards all around definitely recommend to friends
Excellent food, Good value, great service and lovely venue.
Breakfast buffet was great! Huge variety and the staff were very accommodating. They also made a great flat white.
Very beautiful hotel, great service and excellent attention to detail. Went to see a conference.
awesome!!! let us check in early! comlepentry drinks!!@ bravo
Nice and comfortable and very conveniently located. The breakfast is also of proper 5 star standards (unlike other hotels). Also one of the places where you can get dinner and drinks in the city after 9:00pm.
A lousy old hotel with an extremely old lift. The lift broke down. I will never check into sofitel again.
Superb dining,smorgasbord style. Highly recommended, though $$$
Very central and has all the things you need when your away from home. Great conference facilities.
sofitelbrisbane.com.au