Kia Maintenance Technician are very knowledgeable and are true professional. Have always taken my Kia's there on Shawnee Mission.I have bought 5 Kia's from them and will buy the next one from them also. I have upgraded from a Rio to a Sportage and have loved them all.
Thank you Ken
Lena Hill
Had to attend to several recalls on my Kia Optima. Since its very inconvenient due to my work schedule I had to find a day where I didn't have patients. So I Scheduled appt 3 weeks in advance for a Monday 7am appt. Dropped my car off Sunday night before and there were no envelopes in drop box.
I was told it would be done by 3pm and I could not have a loaner. When I called at 4:30pm to verify picking it up I was told not only that it wasn't ready but it had not even been brought in to look at! Was told they would bring my car in to get it started on that night before they closed so they would work on it first thing in morning. Called in morning and it still hadn't been brought in. They promised to pull it in right then and have it done by 1:00. Finally was able to pick it up over my lunch hour.
This may not sound like a big deal but it is when it affects previous commitments and the inconvenience I inflicted on others for rides.
It would have been so much more simple if they would have given me a loaner car but they said they don't do that. Especially because I had to take it in because of THEIR RECALL! They did offer to get a rental car but I refused because that takes up even more time!
John Munz my sales expert was awesome! He was upfront and honest with me and he worked with my situation. Christian my finance manager was very helpful in explaining the finance and additional coverage options. Everyone was pleasant! Thank you again for working with me!
Best Kia dealership around! Each time I need to do regular servicing the service department team is top notch!
Kenzel is a poor salesman, complete lack of communication and professional knowledge simply was not present.
This place was great. Kenziel Simmons is who you want to talk to. There was no pressure, and he let the car sell itself. It was a great experience, one which I was dreading. Definitely would recommend!
Kenzel Simmons was amazing! I didn't feel like I was being jerked around, he listened to what I liked and worked hard to keep me in my price range. I highly recommend Shawnee Mission Kia and I especially recommend Kenzel!
Great customer service and clean waiting area. They provide status updates during service and will show you any issues that are observed.
As usual, the staff was courteous and professional. The wait was 1/2 hour less than estimated which is always a bonus.
I had a great experience working with Goni and am loving my new Sportage!
I had a good experience coming to this dealer. Aj helped me through the whole process... and made it very easy. Aj is the one to help you out. I really recommend this dealer.
Great experience buying a Kia Soul with Vegas today. He was knowledgeable, easy to talk to, and was very straightforward in making the sale. We felt taken care of from the test drive to the financing process. Had some really bad experiences shopping at other dealerships around town and I am SO GLAD I gave Shawnee Mission Kia a try. Thanks for making buying a car easy!
I worked with Robert to find a Kia Soul and am very happy with my new car! Robert was very knowledgeable and answered all my questions. Two thumbs up!
Thank you! Tracey is a great individual to work with. He kept us updated through the whole process. Great customer service!
Kenzel Simmons
Really helpful in getting us our new KIA Soul. Thanks Kenzel! And thanks to everybody else that helped!
It was a slow but thorough process. Robert Fells really helped out a lot. He was super friendly and approachable. He offered insight on cars without pressuring me to buy anything.
Kenzel Simmons helped us on getting a awesome deal!
What an amazing day we had thanks to Justin! We had visited a couple of other Kia dealerships in the area and were mislead and ultimately disappointed. Not at Shawnee Mission Kia! We were welcomed in by Justin and shown exactly what we came to see. Business was quick and easy and Justin and Gazi came through for us 100%! From start to finish and driving off the lot in our new bright yellow Kia Seltos we couldn't be more grateful!
Our salesman, Robert Fells, went above and beyond to make a potentially stressful situation a pleasant one. His excellent customer service and professionalism made our experience enjoyable and our transaction went smoothly. Because of Robert, I would definitely recommend Shawnee Mission Kia to others! Thank you Robert!
My experience at Shawnee Mission Kia was absolutely fantastic. I worked with Quintin Morse, and I was able to find the perfect car for me; a 2010 black Forte at an excellent price. Quintin talked me through the whole thing, and never pressured me into signing. The staff as a whole at Shawnee Mission Kia was very knowledgeable and helpful throughout my car buying process. I will definitely recommend friends and family look to Shawnee Mission Kia for their next car!
Everyone at Shawnee Mission KIA went above and beyond to make my experience in the service department amazing from beginning to end.
Thank you all for you wonderful hospitality!!!
D. Baker
Frankie is a very nice guys and laid back. He is very understanding of your needs and budget. Thank you so Frankie and I love my new car
Fast and very nice to me. Gini lamthi is the best salesman. I recommend him if your looking for a car!
Kenzel was excellent to work with. He was kind and patient with us. He really went the everything thoroughly. We had an excellent experience and will be back for future purchases.
Kenzel Simmons is the guy to request. I had a rough experience at ANOTHER kia dealership so I was skeptical when arriving at shawnee mission kia. meeting kenzel put me at ease. not only is he a great people person he is kind and a bit humorous (which I like). he answered all of my questions and gave me what I think to be a good deal on the car I WENT THERE TO PURCHASE. no nonsense, down to earth sales men. NOT TO MENTION the wonderful finance guys. I began to have a panic attack and rethinking the car buying when these gentle men worked numbers around to help get me the payment I needed to feel comfortable. all and all a great experience at shawnee mission kia. I would definitely recommend this dealership to friends and family.
I bought my Kia Soul in 2015 new from Shawnee Mission Kia. My purchase package includes the service plan which helps tremendously over the years as routine maintenance is needed (oil changes, tire rotations, etc.). I recently had the maintenance check performed before a 2,070 mile road trip, and was thrilled that we hit 53mpg average on the highway! Thanks for getting my Soul road ready!
Great dealership great deal. They made it very easy to buy a new to me truck here. No games, just a fair deal.
I was disappointed at this KIA dealership location and felt discriminated against. Me and my brothers had called in before going in to test drive a KIA stinger. We were told over the phone by Devon that they had all the versions available for test driving but as soon as we entered, a very rude white guy met as at the door, and told us we could not test drive because they didn't have any in stock and also told us that he would check our credit score before even letting us drive.
We told him that we were told over the phone that all the versions were available to drive. He was very rude and extremely arrogant and sent us to see a guy not before telling him that he should check our credit score. At the end another guy came in and told us that he would check our credit score and wanted us to fill out a full credit application before he would even let us see a car just to make sure we could afford it.
At this point I had had enough and I felt disrespected and decided to leave. Please do yourselves a favor and go to a different KIA dealership or better yet just buy a different car, imagine rude people while going back for servicing your car. I will stick with my Toyota highlander for now. Thanks KIA!
I brought my car in again to get rediagnosed for an issue that was previously misdiagnosed 2 years before.
Thankfully it was finally fixed this visit.
However, that is not what shocked me more than the two things I witnessed today while dropping off my vehicle, and picking it up.
First, I arrived for my appointment and waited a few minutes to be helped (ok, understandable) but as one of the service representatives was assisting me with my drop off, another lady was in there also to speak with the service manager (?) over an issue she had with her vehicle. When the manager showed up he invited her into his small office, he did not close the door and their conversation was heard throughout the small area. I tried best to ignore most of it, but they continued with their conversation out the office and into the "service tunnel". Finally the lady got into her vehicle and left. But when the manager came back in, he started questioning the paperwork that was for the suv she got in.
Long story short- the service staff made it pretty obvious that she took off IN A VEHICLE THAT WAS NOT HER'S. I was more shocked that the woman did not notice that the vehicle was not her's than anything.
After the fact though, I'm still standing there more uncomfortable than before, just wanting to sign my papers and go as the gentlemen in the office continue discussing (out loud) about what they were going to do next...
THEN, I had to call and ask if my car was ready and hour before the department was to close. So once I finally got down there, the gentleman that helped me sign in, told me he called and left a voicemail hours ago.
Which I know was not his fault. But the lady that set up my appointment over the phone the week before, supposedly updated my information (phone number). Yet the paperwork the gentleman had had my old number on it.
Anyways... to sum up my experience here falls quite short with satified in all fields.
UPDATE:
I emailed Rick Ulin (General Manager) a few days after my review.
I still have yet to get a response...
I'm glad everyone else had a delightful experience, however mine wasn't the best maybe it was my sales person Goni when I first arrived I was super excited , but after a hour later things went down hill. I had a vehicle that I was considering trade and was asked for three different down payments, now another hour has passed and nothing was accomplished my trade was looked at and I guess they or someone decided to go through my glove box to find I guess paperwork on the car and had stuff everywhere in my vehicle, so now after 2in a half hours i then was asked to find a co signer. Time totally wasted if you ask me
This morning a very nice young man helped me even though I showed up for an oil change/services a week before my actual appointment by mistake. Due to heavy holiday traffic they couldn't squeeze me in, but he personally aired up my tires and was very helpful/friendly. The nicest "rejection" ever! Will definitely keep my business here in the future.
I had an awesome purchasing experience here. The sales associate that dealt with me was called Kenzel Simmons. He is an amazing, honest guy and I would recommend that you ask for him to assist you with your purchase. I will be recommending Shawnee Mission KIA to all of my friends buying new cars for sure.
Alejandro was an excellent salesperson that helped find the vehicle that was right for our family. Thanks Alejandro & Shawnee Mission Kia!
Kenzel helped buying my first SUV an excellent experience! He was very knowledgeable about the car and answered any questions I had. Kenzel went out of his way to make sure I had a great car buying experience. He got me a brand new backup key the same day I bought my car saving me hundreds of dollars. I highly recommend him to anyone looking to buy a vehicle.
Kenzel Simmons is great he's been helping me through and through. He doesn't give up on me and my mom. I finally got myself a cute forte! He is very knowledgeable with Kai's products and patience with us. Very nice and handsome young guy!
Seamless purchase - Riki was awesome to work with, friendly, timely and transparent.
Love our Telluride .
Will definitely purchase from them again in the future!
I went to Shawnee Mission Kia to get a new car. They all did an awesome job with getting me in a car that I love. I started working with Sara at first but I ended up going in to test drive cars when she happened to be off but Kenzel helped me get my car. I was able to get help with so many things with the car. They are super friendly. Kenzel and Sara definitely made my car buying experience painless. Thanks Shawnee Mission Kia for all your help with my beautiful new car.
Kenzel Simmons is AWESOME! BEST salesman in the world as he went many extra miles for me! I'll be doing business with him again!
Had our vehicle serviced here a little on the pricey end but all in all they took real good care of me
What can I say about AJ Achilles!! He is very knowledgeable regarding cars. He was VERY patient with me. He took his time explaining what each car had on it and he was very helpful in explaining the process and answered all my questions. AJ Achilles is definitely a people person!! You have a great asset when it comes to AJ Achilles!
We had car troubles on a day trip to KC from Wichita. We limped in to the dealership at 5:30(they close at 6:30) and they served us immediately with super pleasant attitudes. After 20 minutes, they diagnosed the problem as a computer imbalance, reset the system, tweaked it and the problem was solved! They didn't charge me at all! We made it home safely with no issues! Great place and super helpful folks! Ivy, in the service department, was so kind and understanding! I will definitely go back! Thanks SM Kia!!!
Pretty decent but it's not Chevrolet parts it's Kia parts kind of rusty but it is good 10 year warranty that's good nothing broke down on mine I got a 13 got a window slowing down but other than that it's under warranty they can pay for that they can fix it that's good peace Standish.
Kenzel Simmons took so much time with me and answered all of my questions. He was amazing and so professional. Great sales expert! Thank you Kenzel.
Robert Fells is a rock star! My experience far exceeded my expectations. Robert was professional and knowledgeable and I absolutely will refer anyone I know looking for a great vehicle at a reasonable price to Robert! He got me into the car I wanted with all the options at the payment I wanted!
Had a wonderful experience here. Bought a Kia Sportage from John Munz. Great guy. Highly recommend him and Shawnee mission Kia.
Have had a decent experience here twice, 5 years apart. This time we dealt with Gazzi. We really like the soft sell approach as we generally know what we want and don't physically look until we do. Gazzi was friendly, respectful and made sure the vehicle had features we wanted and would work for us. Best of all, he never once tried to up sell us on anything. Though I feel we got a decent deal I wasn't thrilled with the negotiating part. Dealership uses a shock method (where the starting point is ridiculously high) but as soon as they realized we would walk out it quickly came down to reasonable numbers. The whole process was fairly quick and painless. Will visit again when its time to trade the new one in. Again, if you visit, ask for Gazzi. He was great.
Polite, timely visit to get my oil changed, tires rotated and balanced. Which is why I continue to go back even though I no longer work close to this location.
Vegas was very patient with me as we had a lot of unusual needs however he worked with me and got the job done! I would definitely recommend coming here!
Very friendly and helpful. Answered all of my questions that I had about the car. Definitely will recommend this dealership to friends and family. Was very impressed with the used car I purchased and am very happy with it.
I went in yesterday asked me not look anywhere else they wil get me a deal. After hours of negotiating they made the price go up and added three months without telling us. They tried to be sneaky so watch that.
THANK YOU SHAWNEE MISSION KIA FOR WONDERFUL SERVICE!
Kenzel Simmons is great to work with. Bought a new Kia Soul. Come see him folks!
Went in today and had a great salesperson named Allan and he was very informative and was willing to go above and beyond to accommodate to our needs. We didn t have the intention on signing today but after meeting with Allan and how much he simplified it for us. This all changed when we had to deal with the manager, Gazmend Boshnjaku, who basically made it seem like he had no intention on trying to even sell a Car to us after saying Im not going to give you a discount because it s popular so you wither take it or leave. Didnt even try to help. Being the manager you would have to at least be more thoughtful to the customer and pretend that you are trying to accommodate. Basically he put us off from even wanting a car from Kia anymore.
Kenzel was wonderful, he had a great attitude and made the process very enjoyable with his jokes.
We purchased a 2017 Dodge Durango.
Ask for Kenzel you won't be disappointed.
Ron and Frank made my used car purchase fun and easy!
My husband I have now purchased 2 vehicles with SM Kia and have had a great experience both times. Both times we worked with Gazi B. And he was FANTASTIC! He listened to everything we needed in a vehicle and understood our price range and was able to work out a great deal for us. He was never pushy and made us feel comfortable with the purchase we were about to make. I will definately go back when it is time to purchase another vehicle and would highly recommend Gazi! He made a stressful time as least stressful as possible and went above and beyond for us.
Had a great experience at Shawnee mission Kia, Robert was great with meeting my needs. Thank you!
Real nice guy! Answered all my questions.Made the car buying process very smooth. I would highly recommend
Great service, fast turnaround & with service I can trust.
Eddie is the best salesman ever! Absolutely no pressure and he shows you the car you want. (Not the one the dealer wants to sell you). I had been looking on-line for about 6 months-gave up and was put in touch with Eddie. He came in(late in the evening) on his DAY OFF to show me my car. The last dealer I went to had a supervisor come out to pressure me into buying a model a didn't even want. Go to Shawnee Mission Kia for any used Kia!
The associates are nice and they will keep in contact with you.They will also talk to you day and night to make sure you have the best service.They are understanding.I have an appointment Tuesday and if I get the vehicle I will rate again and give it 5
I went to Shawnee Mission Kia with not much hope of getting a vehicle. My credit wasn't fantastic and I didn't have thousands to put down. Vegas assured me he would be able to put me into a car within my budget but I just wasn't sure he could do it.
I spent quite a bit of time at the dealership while their finance team worked their magic. I got several offers that were just not in my price range. I continued to look at vehicles and different models trying to find one that fit. Lo and behold I went back to the first car I looked at and Shawnee Mission Kia made it happen.
Vegas is an awesome employee and made my trip here actually fun. He took the pressure off the situation of buying a new car and did what he could to get me into a new vehicle. Thanks Vegas for helping me get into my new 2018 Forte!
Quick service....especially for an impromptu tire fix.
I have never been a big fan of any car dealer...till now. The staff at Shawnee Mission KIA are truly dedicated, customer service oriented, efficient group of people. We breezed through the selection, paperwork, and purchase of a 2020 KIA Soul. Dennis was our salesman, he was very pleasant to work with. Kudos to your team!
Service is always great here! Easy appointments and pretty quick.
Don't waste your time. You can get the same car for a better price and less hassle at most any other dealership. In the 773 reviews posted so far only 4 have been for our salesman, Goni (1-star, 2-star, 5-star, who admitted they paid too much, and one 5-star). Perhaps had we dealt with anyone else things could have been different, but we will never know.
I am a previous customer, here, and most commonly a loyal customer to good businesses, but do not plan to ever be a return customer at this dealership again.
Summary of experience: Incorrectly promised pre-approval for specific rate and terms over the phone, promised (in writing) trade-in value without even seeing the vehicle, completely forgot the appointment scheduled, unknowledgeable about the vehicle being sold (including pricing of options), argumentative when questioned on the facts of the vehicle, ran the numbers without even having a vehicle agreed upon for sale and wouldn't share the actual trade-in value being offered.
I was contacted by Goni recently. I was NOT looking for a new car, but he said that they were offering GREAT deals on the 2015 Kia Fortes and that they would be able to get me 0% interest. I explained to him that I had previously paid too much on the 2013 Kia Rio that I purchased from them and was upside down on it. I also told him my credit score was only about 645. He ASSURED me time after time that they would be able to get me nearly 0% interest and URGED me to come in and see what they had to offer. With trading in the Rio and purchasing the Forte I would have been financing about 22,000. The best deal they could make me was 420.00 a month for 75 months! Goni kept the keys to my Rio while he went back and forth from the finance office several times and each time came back with a terrible offer. Let's do the math 22,500/75=300. So my monthly payments at 0% would be 300 a month. Whereas 425*75=31,875! That is almost 0% financing? When I asked my finance rate would be Goni explained that he didn't know yet because I hadn't approved. WHAT?! So you have a principal amount and a monthly payment, but you have NO IDEA what the finance rate is??? How is that even possible? Scammers and con artists who wasted 3 hours of my time WHEN I WASNT EVEN LOOKING FOR A CAR TO BEGIN WITH! I was just going to see what they would offer and had to turn down their offer 5 times before he handed me back my keys and let me leave. Absolutely the worst
Love the service here! Have bought now two cars and they have made it so easy for us! Highly higly recommend buying a car here!! Ask for Vegas! He will help make everything so much easier!!
Husband and I went in Friday to look for a newer vehicle. Tracy met with us and made the buying experience super easy. We very pleased with him and Nick. Love my new Optima!
I just bought a Kia Soul and have to say I couldn't have picked a better place to go than Shawnee Mission Kia My salesman Jose Reyna went above and beyond staying until 11 pm to make sure I left happy and satisfied with what I wanted!!! The team at Kia really look out for you; I would recommended them to anyone!! Now off to enjoy my Soul Thank you Jose!!
I just got a brand new car!!! Chad S. Thanks for being so helpful!!!! So blessed!!!
My niece went here to get a car. The salesman totally walked all over her. She was in a pinch and this is the bottom line. He talked her into a 8,000.00 dollar car and the loan came out over 20,000.00 dollars. She is paying a 22% interest rate but somehow explained some slick story about she could just pay off the car and would not get stuck with all the interest. What kind of monster takes advantage of someone like that? That's more than a slick sales person, that seems criminal. All these other reviews? Well, maybe they got a cut on the car loan or something. Yelp, has some more honest reviews. I am looking into some legal help for her.
Great experience working with Frankie! He helped us get the monthly payments to fit our budget and found us a great rate. We were treated very well. I highly recommend Frankie and Shawnee Mission Kia!
Gomi ,my salesperson, was incredible. I normally am stressed when buying a car. Gomi made me feel respected and answered all of my questions. He made the whole car buying experience enjoyable. He is clearly a very hard working person with much knowledge about cars, but more importantly he has people skills. I am very happy with this car buying experience. Gomi made it easy and stress free.
All of the Kia people were helpful and amazing! Kenzel helped us to get a great car and was kind. He wasn't pushy and when we had a glitch he worked with us until late that evening to make sure we were happy and taken care of. Thanks again, Kia Crew!!!!
Bought our second car from Shawnee Mission Kia last week and the service just keeps getting better. Had an excellent salesman named Earl. Would highly recommend them to anyone looking for a new or used car. Straight Forward, honest, and will work very hard for you to get you exactly what you are looking for.
Thank you Shawnee Mission Kia, especially Scott, Bobby, Dane, and T.O. You guys were wonderful. From speaking with Scott the day before, to ironing out the final details yesterday afternoon, you all were able to find the perfect vehicle for us. I appreciate all the work on the financing end, as well as all of your patience, in making this work for us. We can't thank you enough, and are glad we made the trip to Shawnee Mission Kia.
Go see Scott Virden Shawnee Mission Kia finest, made my experience smooth and easy. So friendly personable and knowledgeable. Felt like buying a car from family. Thank you for Staying focused on getting me the best terms and he was 100 percent confident in his abilities. I LOVE MY 2019 OPTIMA!!!
This was my first time purchasing a car that wasn't at least 10 years old and it was a great a experience. Everyone was so helpful and Josh was great! i didn't feel pressured and he did everything needed to make sure my first car went off without any issue! even got me a new key and a cracked bumper fixed for no extra charge! just super personable and friendly! I would refer him and Shawnee Mission Kia to anyone who needs help in their first buy!
Great experience. Gazi always does a great job. Very open process and always professional. Highly recommended!
Kenzel Simmons went above and beyond getting my son approved for a 2013 KIA Rio. He was very helpful and friendly. He made my sons first car purchase an enjoyable experience.
shawneemissionkia.com
