PATETICO SERVICO, they force you to call at 902 and after almost 10 minutes talking to a machine I only know that I receive the shipment tomorrow.
Without specifying NEITHER TOMORROW OR AFTERNOON.
SHAMEFUL
The service is terrible !!! They do not answer the phone or inform you when they do not deliver the shipment as agreed. As these are oranges, they can go bad if they are not delivered properly. I am very indignant !!!
Is anyone really still working with these useless scoundrels? I would never use them because they have shown me that they are not professionals and they are not worth anything, now I have told Amazon that I asked them to pass them, request that I cancel. It ended up laughing at this exclient.
0stars the same as most of the reviews a company trash that I do not know how it continues to hire the various clients that they must have. Every time I have to receive something with them I end up desperate.
I have lost 3 packages in the 3 shipments I have made to different addresses ... Fatal
Fatal, a mess! If you complain it is worse ... I do not receive an urgent shipment on time and when I complain they delete the address of the system. When claiming again I am postponed the delivery another day for lack of data, the address had been eliminated and in the original delivery notes everything is correct. Frustrating, they don't even let them pick up the material to at least meet your client ...
I've been all day without leaving home waiting for the delivery, and late in the afternoon I call, have a good time waiting for the phone, to answer that it appears on the computer that was not at home at 11 in the morning.
I answer the person who attends that this is not the case, that I have been at home all day and practically hangs up on me. There is no right, having to endure this ...
THE WORST OF THE WORST OF THE WORST
For more than 6 days waiting for them to pick up an URGENT package to Germany, and they have not yet come for it.
A REAL DISASTER !!!
For a long time every time I order something online, at El Corte Ingles, Carrefour, Lidl, Ikea, etc ... in the comments I put "" under no circumstances bring with SEUR ", and I think I will continue to do so.
BUSINESS DISASTER
Shameful, they have been since February 6 to deliver a package, 9 days later they have not yet appeared, today I called 15 times and put in a cast from 09:00 to 15:00, at 16:30 they confirmed that I did not I worry that I continued to cast, at 17:30 after calling back to claim they tell me that the time is informative and that they have all day to distribute, after this they hang my phone, at 18:15 I call back and They tell me that they have come at 2:00 PM and that I was absent. The only solution they offer me is to pick me up at the central office.
You can not make claims, by phone they send you to the web, and the link does not work on the web,
Do not contract with SEUR ANYTHING.
I AM GOING TO PUT A FORMAL CLAIM NOT IN SEUR THAT DOES NOT HEAT FOR NOTHING
Very very poor service. They take 4 days to try to deliver a package but they never do it. Always the absentee notice still at home. They do not use their cell phones to call their customers. Whenever you can, avoid sending with SEUR. REGRETTABLE
I confirm all the bad comments above and it doesn't seem like it only happens in the area where I live, it seems that the discomfort is nationwide. If you want to avoid problems, use any parcel company except this one. SEUR, you are SINVERGUENZAS, stop being good with your foundation and do your work WELL !! As you continue like this, I predict a very BLACK future.
We can say that Seur is no longer what it was when its beginnings was a fast parcel company and had no problem today we can say that with all the staff that is working through franchises for SEUR their services much worse do not worry the deliveries arrive later and when you make a claim it is always the excuse of the truck arrived later it will arrive soon the driver has had a problem but they are never able to tell you that it has been a failure of them that happens by hiring staff what experience is minimal to pay them as little as possible SEUR would have to realize all this and continue to give the same service that was formerly given with a serious professional staff iProfesional
They should close this company, their service is fatal, they do not distribute in many neighborhoods, they do not comply with shipments, they do not communicate and charge for calls.
A star is much for a company with a service as disastrous as SEUR ... they do not deliver the package, ok, can and there are always setbacks but they take you for a fool and lie to you ... is what this unpresentable company make. PREPARE !!!!
I put a star because I cannot put zero or negative stars. They are very bad, the worst of all the worst.
I request a pick-up and they don't come directly and cancel it without warning.
I request the same collection again between 4pm and 7pm. And they come to pick you up at 12. The worst thing is that they don't even call you. Why do you ask for a phone number? I return to claim the collection between 16 and 19. And I get an SMS saying that it could not be collected due to absence. LIE!!! I was waiting for you and at no time has the bell rung. I don't think they even bothered to come.
All in all, about 9 calls to 902. They don't even have normal numbers, they force you to call 902. They never call, at most, from time to time they send you an SMS.
I said, they are the worst of all the worst. I don't know how these people survive.
My advice, avoid their services as there are many other much cheaper and much more efficient and serious courier companies.
It is not the first time that I have a bad experience with their services, they are already for the third time between one incident or another. Lousy, very lousy.
I would be embarrassed to offer the service you offer. I do not know how many times I tried to call without getting to talk to anyone because the dealer did not pass through my house and they changed my reception day. More
This morning I received an email from Seur telling me they would deliver my package today. At 14.15 I checked the tracker on their website and they told me that they had requested delivery on a different day, that's a lie! The driver has not contacted me and I have canceled my plans for today, so I would be home when the package was delivered. It is not the first time that seur has done this. Do not trust them, they are very unreliable and liars.
I lost the package, and they give excuses that wrong address
Pesimo burofax online service. It took more than two weeks to deliver. There was an error of mine in the address but they didn't inform me - emails if it informs you. It was very important in a case of possible fraud but it was necessary for the recipient to receive it immediately. It didn't help me anymore. Terrific website design. You have to put the numbers and data several times before entering and still you do not directly access the information. Nor do they issue invoices at the moment. You have to ask for it and then they ask for a number that you don't have. You enter the web and it does not exist. Quite a desperate ordeal. I still have no invoice. Never again, Seur.
Order placed on October 16, SEUR marks it to receive it on October 18.
As we are on November 7, I still do not have my item purchased on the HP website.
SEUR has marked as delivered an item that has never delivered and on top of falsifying a delivery bill, which they say is illegible, does not surprise me.
I have been fatal with a client, not to mention the waste of time and headaches that have caused me and continue to cause.
Horrible.
Lousy delivery service, I don't know how seeing the reviews that your customers leave you do not do something to improve the service, what a shame. I placed an online order and paid for the delivery service with Seur, who confirmed the delivery date by email, not only did they not deliver the package on that date but also the next day, claiming that the address was incomplete. I do not recommend, better, faster and safer to select Post as delivery company.
I stayed in home to recieve the package, and got a message that I was not a to home, that is total lie! Very disappointed, I suppose it's the second case like this already, they say you are not at home and leave the package in their pickup point. Very frustrating and dishonest!
They don't call. They do not have a toll free number. Delays before covid situation. I don't like this company
Carbon neutral commitment they say now ...
Normal that they do not count the pollution of their mops ...
First: reasons for rejection of delivery are always invented so that you have to go find the package ... and so they do not spend a liter of gasoline and of course they contribute to the environment ... Since it is you who pollutes the go to look for him at the delegation on duty, and not them.
Second, half of its fleet is self-employed and they have vhcs without a label and they fall apart ... they don't compute either.
All very ECOfriendly of course. Jokers
Mismanagement in the delivery package. is not responsible for damage
They are unpresentable, they do not deliver to my address, they force me to change the address, I have to give another address and annoy a family member and I had to receive it on Friday, they give it to me on Monday for the change of address They forced me, all this after I paid them.
I call customer service and they tell me that I can not go to pick it up anywhere, they do not give me options, they have not offered to return the money for their terrible service and they do not comply with their conditions.
Do not hire them any services they are scoundrels
Currently bad service, they leave the packages and you do not know where, nor do they warn you. SEUR is no longer a reference for seriousness and professionalism. Madrid 28044
06-06-17 Being at home they say that they have not been able to make the delivery because they are absent UNCERTAIN, they have not called or passed. Madrid 28044
A star because you cannot give less you need professionals who know how to manage your work.
I have lost a package
They do not return even the shipping amount
The customer service is very bad
Seur never again
This deserves it.
I would like to congratulate the commendable work towards the final customer, for the magnificent treatment received by the transporter employed by Seur that today, on February 21, 2020 in the morning shift, has made the delivery service in the area of Juan de la Deer in Getafe.
His good work in his exemplary work excellently his profession and gives an excellent image of the company where he performs his duties.
Excellence must be published even more than mistakes and bad experiences.
Nothing recommendable.
I hired them to make an urgent shipment on a Thursday afternoon, with the SEUR 10 service, which supposedly delivers it before 10 am the next day. Well, after hiring the service on a Thursday through its online page, the package was delivered today, the following Monday. I do not care about the excuses they make from the company, I, as a client, wanted to deliver an urgent package, I did not care how much they were going to charge me and as a result is that the package is delivered the following Monday. Apart from not having anyone to contact from Friday to ask about the shipment. Disappointing.
In my company I do not plan to hire a service from you anymore.
Shipping to Switzerland.
In the documentation that they provide, there is not a commercial invoice, which seems to be that they ask for it in customs, hired a courier service 7 on 11/03 and we are 11/11 AND THE PACKAGE REMAINS STOPPED. PAINFUL. The 902 101 010 only attend commercials in person, everything else is MACHINES. I claim it to claims @ and atenciocliente.madrid ... and They respond with standard emails. For national shipments they will work well but international INFUMABLE. I will have to go to their headquarters in person
This is the worst delivery company in Spain, possibly Europe, possibly the world. Incompetence is their key word: they are a bunch of liars: if they they cannot deliver your parcel then they steal it. Customer services is a sick joke, they are fundamentally unable to provide anything that approaches service. Just look at the reviews on Facebook and you will never use this company - a national disgrace. the Managing Director should be dismissed for heading such a shambles of a company.
You are not ashamed, take one all morning waiting for the shipment and with two balls indicate that there is nobody, not even the doorman was going ...
Try hiring another company by paying more. They have a practice of saying that they come and do not appear, the service points do not give coverage, total insecurity ... yourself ... luck
Packages are not up on the floor (company policy), they are not friendly.
This company is disastrous. Every time I place an order at Zara, something happens. The last one, as usual "stays a package at the bottom of the truck" and I am 2 weeks claiming it. It is usually very common to be told that the messenger has called and No one has answered when it is LIE.
Customer service is dire. You are answered by telephone on an answering machine that is not capable of solving any problem. On the web, they don't even answer queries. A little serious company.
Seur - It is the slop made company. In 6 years that I have been buying online from different companies they never deliver on time the packages do not go out to delivery. A disappointment for these times.
I HAVE BEEN CLAIMING A PACKAGE SINCE MAY, CALLING AND CALLING AT LAST THEY RECOGNIZE THAT THE PACKAGE WAS LOST THEN WITHOUT NOTICE THEY RETURN IT TO ORIGIN, THE ONE WHO COMMANDS IT SAYS THAT THEY HAVE TO TAKE IT TO DESTINATION AND NOW AUGUST AND I AM STILL WAITING FOR YOU, ADDITIONALLY. NEFASTAS AND DO NOT RESPOND TO MY CLAIMS
I think it's a shame that you use a 902 and pay 4 for a call you shouldn't have done if the follow-up worked.
They have to bring an upholstered base mattress and legs. They only brought the mattress my son sleeps again on the incredible Seur sofa
On August 9, 2019 we sent a 10kg package from Madrid to Huelva and today, as of August 22, it has not yet arrived.
We called Seur and they had us on the phone for two hours connecting to Seur offices in Andalusia.
And we still do not solve the issue.
A ZERO in efficiency and seriousness
VERY BAD SERVICE !!!, they do not let you remove the package, they only wait for you 4 days in the 3-water loker of Madrid, but they retain it there until 1 month later, to return to origin. still claiming. They are not interested in the customer, nefarious customer service. Little organization, telephone is a machine. I talked to them just so they accelerated the return, they didn't solve anything !!! OR STARS IF I COULD.
They have "disappeared" 3 packages sent through Seur. 2 weeks waiting for the order, they say that it is in distribution, delivered and then change the status to incidence, but no one locates it or gives me an answer. The worst transport company, if the store works with them I prefer to buy somewhere else.
An unfortunate service, as if it were a second decision company, in fact I think it is.
A 24 hour SEUR was hired on 5.04, they had to pick it up on the 14th and deliver it on the 15th (it was a birthday present). In the end it was delivered on the 17th. By phone they don't pay any attention. Rude telemarketers. Horrible and embarrassing service for a shipment with origin and destination in the Community of Madrid. Nor do I know anything about the claim I have made. Anyway, I do not know I recommend it to anyone.
They are unpresentable, they say that they are coming and we are waiting for you all day and they are not coming and they say that if they have come, I get in touch and they tell me that they will leave me in the concerted office of Aranjuez and when they do not arrive I call and they indicate in its offices in Getafe. The operator was rude (South American had to be)
I've been waiting for the package from Saturday and we are on Thursday. a real shame
I recommend that you do not use the services of this company or to take the garbage
Vicente Magdaleno
676705069
Poor service. Deliveries were left undone. They should be prohibited from engaging in activity.
Shipments do not arrive when notice is given. Terrible online service, very difficult to manage an agreed delivery time or date, and when you get it they do not comply (without warning that it will be impossible to fulfill, which would at least be appreciated). Very difficult to speak to customer service. On some occasions I have been notified of the impossibility of delivery when no one has even knocked on the door. They are varied and multiple bad experiences with SEUR, and unfortunately some online stores do not allow the option to veto delivery with this company
What a company disaster. In the space of a year I received 4 shipments from Amazon that Seur has not been able to deliver on the established date. Seur's tracking website has nothing to do with effective deliveries: very pretty but inoperative and useless. I put a claim on Seur more than a month ago, and they haven't even deigned to answer.
****** They pass the client Olympic ******
Let's see if Amazon terminates the contract with Seur at once.
14 DAYS To bring me a package, they do not pay attention and have not come to my home and say yes, now it is lost like other cases that I am finding in the chats of consumers. A disaster.
A service of real pity, they say that they have passed through the house, I have been at home all morning until 4:00 p.m. and at 3:30 p.m. I receive an email saying that since I am not at home I have to travel 20 km to collect the package.
Unfortunate international shipping service (August 2016). Irreparable damage to the merchandise. No measure by Seur proactively. File still unsolved in February 2017.
Pathetic international service (Aug. 2016). The goods were irreparable damaged. No proactive actions are taken by Seur. After sale case is still open in February 2017.
Exactly the same, in the Center of Madrid. Twice false incidence, in the afternoon ...
The worst freight transport company in the whole national scene. I hope and wish with all my heart that it disappears soon for the good of society.
Very little professionalism. Their carriers are the most visible face of the company, and they have no control over the treatment they give to customers / recipients of their packages.
The company provides little or no solution to this, which shows how little serious it is.
Any other transport company is a better option than this one, even if it involves paying something more, to avoid claims.
SEUR is the most MPRESENTABLE and dishonest courier company in Spain. They took a package with the label of another courier company and 3 months later they don't want to return it to me unless I pay 65. That is, they have my package SEQUESTED. The nefarious technical service, rude and try by all possible means to get their way even if they are not right. DO NOT CONTRACT SEUR
They did not deliver the complete package to me, more than ten later I am still waiting for a solution, I speak with the head of Seur Huesca and he is a bad man, no professionalism, I do not recommend this company at all ..
Very bad customer service (no solutions, just give long)
Neither deliver orders, do not even go through the address indicated and ponene that "missing contact person"
We made a purchase in Zara de Plenilunio, they did not have a product and the clerk processed us by filling in all the data through a PDA. A shipment that we paid at our cost. We guaranteed that we would arrive the next day, and it did not arrive. After two days without delivery, I call Seur (that the free phone is only for people with account) to a 902 a call of more than 16 minutes and they leave you on hold for about 12 minutes, and they tell us that they did not turn themselves in requested because the letter of the floor was missing. They did not call us to communicate it, neither sms nor mail anything, I told him to tell me where the package is that I am going to look for it and the operator tells me that it does not appear where the package is, I insist on knowing it since the shipment is paid and it is for an important event and we need it and it tells me what happens to me with the corresponding department, and suddenly the phone hangs up .... A terrible attention in all the senses. The package has not arrived yet
OF AUTHENTIC SHAME, THEY SAY THAT IT HAPPENED AND IT IS A LIE I HAVE BEEN AT HOME ALL MORNING, ALSO YOU TRY TO FILE A CLAIM AND YOU ARE MARRIED BY A 902 ANSWERING MACHINE THAT YOU PAY ON TOP OF, SHAME SEUR ... YOU ARE SPECIALISTS RATERAL USURERS
AND ON TOP THEY MAKE ME PUT ON A STAR THAT YOU DO NOT DESERVE
The worst telephone service that I have ever been able to give me liars and gigs operators, they do not take the phone and in short they do not help you and of course, they do not give you the option of being able to evaluate them, all professionals of the illegal and immoral, we are going to have a neat attention , a totally useless, and negligent service. Unfortunately, the problem is that as a user I do not have the option to refuse to receive packages of these useless when I make online purchases, Spain is light years away from other countries in e-commerce just by companies located in the last century like these, from Now before placing orders online I will make sure that they do not work with this useless business, there will always be another store that uses other parcel services and has the same products that I use.
An embarrassment, I've been waiting for you to pay 24 hours a day since Sunday, today there are 3 claims going on Thursday and nobody calls or comes ... SHAME!
Lousy They say you're not there for you to go. When you are waiting all day. They have already done it to me twice. I never ship with them. And I also tell my senders not to do it
I hired delivering a package on 12 about half past one and neither has come and give explanations. The damage has been immense and I will sue them. Breaders and also liars. They already did it to me again and I made the mistake that it wouldn't happen again. If you are not a customer, take advantage.
A week ago I should have received two packages with 24h service ... On Saturday I get a package by urgent request of PC components and only one of the packages arrives, the other still do not know where it is. All painful
Terrible service and terrible customer service. The thing about a star is because I can not put 0 stars or better yet, negatives. We contract a collection service on the SEUR website before 3pm. We were waiting all day at the planned place of collection, even after 3pm (we had to bother a relative since we had to go). But NO ONE from SEUR has gone to pick up the package all day. They did not deign to call us the cell phone we had left as a contact, or of course a simple whatsapp or an email. NOTHING. Of course they charged us when processing the web form, but the service has never been done. And the worst of all is that NO ONE informed us of anything. Neither the web using the locator, nor your information phone (a 902 payment) that turns out to be an automatic answering machine (there is no one behind to help you) that repeats EXACTLY the same as it appears on the web (of course, taking his to charge us even more). The information is null and without detail: always appears the "registered service" without any other information that allows us to know what is happening. To make matters worse is that right now we are trying to put a claim on the web and there is always an error of type "There is no group for web claims". So there is no way to do anything else. They have kept the money and nothing happens here. REGRETTABLE. On other occasions we had used DHL or even Post, and everything had always gone well and if there was any delay, you could see what was happening thanks to the locator. At a good time we thought about trying SEUR, I still do not understand it. Of course, I had never encountered such an unfortunate transport company. I will never use SEUR again and of course I do not recommend it at all.
I pay the shipping costs so that they take it to the door of my house, not to call me to indicate and leave my job to look for the messenger at a specific point, because he does not know how to get there ... He never knows how to get there ... or do not want to know how to get there
They never meet deliveries. They notify you of the approximate day and time of delivery and at 9:00 pm, when you go to the follow-up, he says that they have not delivered it because you were absent and it is a lie. That happened to me 3 times. Also, you can not contact them either by phone or in writing. Only through the forms on your website.
AN HORROR! FRUSTRATING!
Its Web page, with good design, offers infinite expectations THAT IN ABSOLUTE MEETS.
The user, in tracking and claiming a delivery, loses an infinite time trying to circumvent the loop with no recordings of "little machines".
The 24-hour telephone service, including holidays, which offer, in addition to being very expensive, turns out to be an intermediary, of personal attention, very friendly, but that redirects to another little machine with limited hours !!!
When, bypassing "mechanisms", trying all the options, one can talk to a "person", it can be very friendly at the same time as ineffective in solving the problem, but it can also be absolutely rude in its treatment, inadmissible, with the client.
I have had both experiences and I am sorry to say that in the inadmissible, it was a young lady.
The SEUR service is the worst ... I always have problems with them ...
A shame of transport company. I asked for a freight from a hotel in Madrid to another in Malaga and they asked me for a contact phone number, which turns out to be linked to an old delivery address. This is where the package was delivered. I had to go there to look for it, pay the full amount, put up with the derogatory comments from the telephone operators, and on top of that you can't claim them because they don't have a pu .. office in Malaga
The horror. I have not seen a messaging that works worse. Every time a packet of Seur has to come to me, I shiver.
That company shame never never do their job are inept and unpresentable
For a shipment to France, I chose this company because it was national, although it was not the cheapest, request the pick-up for Friday morning from 10 am to 3 pm, they failed and reproached it for Monday, when they did not pick it up either No SMS, no mail, no call. Cancel the service attempt and I have hired another.
When looking for where to present a suggestion for improvement, nothing exists, because according to them they did not get to hire.
Anyway nothing recommended
seur.com