For a shipment to France, I chose this company bec...

For a shipment to France, I chose this company because it was national, although it was not the cheapest, request the pick-up for Friday morning from 10 am to 3 pm, they failed and reproached it for Monday, when they did not pick it up either No SMS, no mail, no call. Cancel the service attempt and I have hired another.
When looking for where to present a suggestion for improvement, nothing exists, because according to them they did not get to hire.
Anyway nothing recommended