Worst company for any delivery, they lie and expect you to travel KM to pick up a package you have paid for to have delivered! Th9is has happend numerous times, now if a company uses SEUR I will cancel the order.
I do not understand how Seur can provide this quality INFIMA service to its customers ...
Intolerable
Unfortunate ... They say that they have passed by house and have left notification and it is LIE, they force you to go to pick up the package and that if you find out that it has arrived and they have not returned them directly ... And not one but several times. A company shame.
ORRIBLE They have picked up the package with a lot of delay, saying that the recipient was absent (which is not true!). In addition, the package had to arrive in 4 days, but it arrived in a week and a half, without knowing where the package was on the road! The data to follow the package are not updated, even if I have sent many emails to know where my package was! Attention for the client is also terrible, because it was not possible to talk to anyone at the end and I only lost money to call them! The package arrived very dirty and twisted. For luck I have put sheets to protect the content. I put two stars only because in the end the box arrives with all the content and (for luck) nothing is broken.
Hateful!! They always leave my package to a neighbor and leave me no notice or anything! There are already 2 packages that disappear and do not take charge because in their file they say that it has been delivered !!! I'm on my nerves !!!
Pity service, pity customer service, rude staff.
It seems incredible that they do not invest in a good call center because it is shameful!
They pass you from one to another have you on hold and more!
The bad thing is that for the costs many external companies depend on them and for misfortunes thanks to the bad management of Seur they lose customers.
Shameful!
Customer service is a disaster. They are unable to tell us where our package is because we have changed the address due to a delayed delivery of 24 hours. 5 days ago we will have to receive the package. Every time I call they hang up on me when they have to put me through another department. Last time I use this carrier.
BAD ATTENTION PACKAGE DELIVERY OUT OF DEADLINE I AM STILL WAITING FOR IT ... CASTASTROFICO
There is no worse delivery company than SEUR. They do not pass, nor do they call or leave passing notices ... If you can avoid it, there are others much more professional.
What a ruin of company, to download it takes 22h, that happens only in Spain,
The telephone service of Seur Internacional of El Prat del Llobregat, did not know where a shipment is made since 09/29/2015 and I hang up the phone every time I ask for product information in bad ways.
A trash
Liars
Nothing professional
Third world, a service crap
Absolute lack of control and the client the last shit
I put a star, because I can not put 0. The worst print that I know, cheats of every type that go from the simple one of not showing up the day that you have the appointment with them, or they tell you that they have come but there was nobody in the domicile. The worst print in Spain.
S SEND SOMETHING OF VALUE WITH SEUR!
Terrible attention and lousy service!
Unfortunate telephone coordination. Three days calling to change the delivery address and I had to go find my package. Three days calling and each time they assured me that the change had already been made, but it was not like that. 27 on the phone that have not been used at all.
Shameful. They should remove the nationality of the executives of this company, because it is a shame for Spain
There is no way to describe how bad and cheat they are. If there is a way to avoid them, do it. They have sent me a package from England twice and they always say "my address is wrong", even the Post Office is better.
Up to 1 star is a lot ... This company is PENOSA!
I've been waiting for a package for 2 days. Each of these 2 days goes out on their website as the package is "delivery" and that same day they return the package to the plant without delivering it ...
I live in the center of Barcelona; I mean it is not a remote town and / or poorly connected in the mountains
In summary, I pick up the package at the plant, away from the urban center and in an industrial estate ...
How sad, that in the 21st century there are such prehistoric courier companies ...: - /
VERY DECEPTIONED WITH SEUR INTERNATIONAL
Worst shipment company I have ever experienced! Ever time something has been shipped with them there were issues. I was sometimes waiting for my delivery for days and only after I contacted them which is super hard anyway, they told me that for whatever reason they cannot deliver it. But they never actively informed me about it. Now I always try to check before ordering if it is delivered with SEUR and then will not order at all. I am not sure how they can even still be in business
Seur, the worst of the worst. They tell me that they pass within a time slot, DO NOT pass and send me an email saying they have passed. ALL AFTERNOON WAITING FOR NOTHING. IMPRESSABLE
Lousy one week service for a package from Portugal, it seems they don't like to work
Pity service, pessimistic attention .. I'm still waiting for my package ..
It is the worst transport company I have ever hired. I have hired a 24hr service and I am waiting 2 weeks ago for my package. On its shipping management page it says 'Delivery' or 'Seur Management' ... Customer service is useless because it does not offer me any information that I, as a customer, cannot see. In addition, the number of stores is not authorized (or unknown). I will manage the help of the Catalan Agency of Consumer Affairs and the European Consumer Center.
They are very slow in the download you have to wait up to 5 hours
Penalty service. They tell me that my package has been delivered and is a lie. When I call on the phone they pass me from one department to another until in one of those they decide to hang me up leaving me with the word in my mouth and I can't even explain the incidence. Truly scoundrels. I don't understand how they can still work.
10401847284807 my tracking number. Three weeks in cast. You can give it to me now! It is about 37 trees. My delivery address is a restaurant with housing, there is always someone! It exists on the map! The excuse that you cannot find the town on the map is a lie! The telemarketer of your Barcelona switchboard was embarrassed when I called, which local carrier cannot find
town, which appears on the map only the dependent district (difference 2 km)! I'm desperate!
They do not go home so you have to go to their office if you are in a hurry, call and ask for the package and they tell you that you were absent when it is a lie and they have not left you with proof in the mailbox
Bad service !! The third time they tell me they have tried to deliver the package to me and that it was absent. I call them and tell them that if they have trouble finding the address to call me on the phone ... I am still waiting .... at the end I see that I do not receive the package due to its ineptitude. If I can in the future I don't want to know anything about this company.
Unfortunate service I always have problems with seur, they would have to rethink to reorganize the service a bit.
Next I will make a claim sheet.
And the person in charge has no face of getting on the phone
EYE WITH CALLING 902 !!!! I HAVE BEEN CHARGED 2.20 for 3 minutes.
CALLING IS A SCAM, ONLY A MACHINE HELPS YOU.
SEUR is the worst, never hire their services. I have a collection of a package pending for a month when they give me time the day arrives and they put problems and they pass it to another day and thus already 1 month !!!!
Right now order ... amazon order, they deliver but I think they make the law of the minimum effort. The delivery man tells me that it will happen the next day and it does not happen ... I look at amazon following the order and he tells me that my order is pending return to the seller when I have not done anything ... that everything is disgusting
Delivery service and poor phone service, 3 shipments, 3 incidents
I only have a couple of words to describe the services of this little company: useless you are useless. If you do not know how to give a service correctly, stay at home and do not screw the users at least.
Too bad, they are still not improving. They say they have passed to make delivery but it is not true.
I was waiting all day. They sent me all day that in an hour I arrived after another and in the end they sent me a message that by absence could not be delivered. Go tease
ADSKIE GONDONY! The hellish anti-Christian diabolic organization worst service! WORST! INHUMAN! 2 months trying to receive my parcel AND WITHOUT SUCCESS! I can not believe it! Your customers are dying! When you try to get the information about your parcel and call their service line SEUR charges 0.6 euros per minute while you SAY tracking NUMBERS for nothing!
TWO MONTHS WITHOUT RECEIVING MY PLOT! May their souls pass to Eden in the same way you take the plots to your poor victims - clients.
In my area, there is usually a boy who is super efficient. But if due to overwork has to come another is a TORTURE. In the mail of seur I get an identifier that is NOT mine and I can not follow the order, unless I do it from the DPD (UK) website that is where the order comes from, which ALWAYS goes perfectly.
Thanks to this website I can inform myself that a new boy has passed and no one has found at home, nor has he left paper, nor has he called the telephone, nor the bell ... in other words, that it has NOT happened ...
I call the phone, I dial the wrong tracking number, I call again I speak with a girl confirms my address is all right tomorrow will happen at such time ... It does not happen ... same story, neither calls nor paper nor ring 2 lost days.
I call again and after half an hour the girl can contact the new dealer, the address verified yesterday with me correctly, according to the boy, NOW is wrong and has "confused" the door number with the floor number, when, I repeat, It was confirmed by phone and in the email warning of seur this PERFECT.
Keep waiting until Monday ... with a package with 10,000 hours of travel, made TRIZAS of blows when loading and unloading X times.
AN UNACCEPTABLE DISASTER.
The service in the international department is unfortunate and very unpleasant. Also when you call, they hang up the phone.
Nefarious service, they do not take the phone of claims, what a pity, before they worked well, they lack personnel ...
There is no worse courier service than that. I sent the parcel back to Amazon, under the pretext that they did not find me at home, as there was always someone at the delivery address, no one called me to let me know that I was being searched or left a ticket in the mailbox. I do not understand how Amazon continues to work with such a courier company. Rusine, not even a star you deserve!
Nefarious service! They are unpresentable and liars. They pass without warning, they leave no notice of any kind and when you call to arrange another delivery and you have already agreed, they pass everything without giving any convincing explanation. I don't give them 0 stars because you can't, scoundrel panda!
Horrific experience !!
How can they say that they have
tried to deliver it, if they have not approached nor has the door. We have been at home for a month without leaving!
I asked in time for my son's birthday. Total disappointment !!.
The WORST courier company I have ever seen.
They bring me the package, I'm not here and I'll fix it for the MORNING the next day
They bring it at 16, when I had already left for work, and already with threats to return it as if it were my fault. To this, I ask that they deliver it in a tobacconist, they tell me OK.
Then it turns out that they no longer work with that tobacconist and had not been notified.
Result: thanks to their inexperience they return my package to destination, and I have to travel long kilometers to leave a formal claim since they do not have an office in Barcelona (how convenient ..)
Pesimo customer service. The telephone operator has treated me fatally, or empathetically in relation to my problem and has also hung up on me! Hallucino with bad education! What a way to treat the client, for less than that you are fired!
This company represents a 0 in both professionalism and kindness.
Unfortunate telephone service with workers who prefer to answer something quickly to help you. Shipments that are not delivered when they should be and above, are not able to solve it except make you wait.
SEUR should bring the adjective LAMENTABLE right next to it.
They have lost my package and I can only speak to one robot.
It seems to me a company with bad attention. An answering machine that gives no solution. What less that a person attends to you.
I am waiting for a package all day. It seems that the carrier has passed when I was eating, but has not left a note.
And now I call and the answering machine tells me that the delivery will be made soon, but when?
I find it very sad.
I can assure you that I will never send anything with SEUR, I do not want my clients to be served in this way.
I hope this review will help to correct the way you operate, and that it will serve as a warning to companies looking for efficient transportation.
They have sent me a package using your service. Chronopost that has an agreement with seur. seur not only never pass through my house but also have entered wrong data. but anyway the dealer says that I was absent at home. When they had changed to the zip code I had to move to another city to look for it, wasting time and not having received it in a timely manner. the management in the office well the person who answered me by phone well. but if the delivery drivers do not arrive in time and form maybe they should consider another system. Thanks
the delivery people know that when they don't feel like it, they return the shipment falsifying that the address is wrong. I will never use Seur as a transport company again.
Fatal customer service, absolute disappointment when you find out that it's your turn as a delivery service!
Dreadful company. I waited at home all day for a delivery and they decided to cancel the delivery at 18.50. The following day they pretended they had tried to deliver but I was there all the time and nobody came. I changed address to a friend's house and they said they would deliver today but I am still waiting. Rubbish service, rubbish customer service.
How is it possible that a package from Germany arrives in 3 days to the Prat de Llobregat and then in 4 days has not yet completed a 20-minute drive?
I join other reviews. Badly educated delivery men and with little desire to do their job well, which is not very difficult. Deliver a package to the address. Shipping management very slow and uncomfortable on the web, in the end you have to call 902 for a solution. I don't know how sellers are still using their services.
It's a mess, don't send anything with SEUR, the delivery is disastrous
SEUR had to deliver a package to me on the 4th in the afternoon. I passed from 15:40 to 17:55 at home waiting, I do not arrive. They sent me a mail saying that they had passed at 17:07 and that there was no one, it is not true.
I said they sent it back to me on the 8th in the afternoon, I've been from 3:45 p.m. to 7:12 p.m. and it hasn't arrived yet.
I am trying to call and communicate or cut when I start talking.
It is a beer
The worst parcel service that can be expected ... the worst telephone service (paid) and above all the online service that is the only one that you have left to be able to solve our packages ... because it sucks .... and disgust is falls short ... very short
They confirmed the delivery of the package for May 5, we are at 13 and I still do not receive anything. Impossible to communicate with them. A disaster.
They lie on the phone, they say they have tried to deliver it but they have not. In the end you have to place a commercial premises so that they leave it to make it impossible for a particular home. You can not reason with them, very bad ways, apart from rude. Not recommended If you have to take something from Amazon for example, talk to Amazon before you can clarify that you give it well or cancel your purchase.
Pesimo service and attention to the phone have not left any note or call to my phone
They do not meet delivery schedules.
After waiting several hours and saying they arrive in an hour, they say they have passed and there was no one.
Unfortunate
patented company where they exist, they do not deliver the packages and say that you are not at home
Nefarious telephone service, very unpleasant touching even the impertinence, they do not give solutions to an absence, they even threaten you to pay the round trip if you are not at home, even providing them with a telephone. Very bad service
To solve the problems. As a company, you prove to be the worst
Once again I have to go find the package to the plant because they do not meet the delivery schedules.
The service is bad and they say they have passed when they have not done so.
902101010 terrible customer service, above that you pay 6 minutes of 902 until they pass you with someone to assist you, it turns out that they seem to be in a hurry to hang up and edge. Anyway, you don't even want to know where my package is ... well, they will return it to the country of origin
Horrible company. They say they ve been trying to deliver my package for the last couple of days, and it s just not true, I ve been home.
Company that represents everything that should not be done when serving a customer. Pesimo treatment of incidents, poor attention, poor logistics. God forbid me to request your services again.
A very incompetent lying company with little professionalism
Horrible, website that does not work properly, impossible to make changes to the reception. It's always the same story, I do not understand why they still exist. The delivery person does not ring, call, and ALWAYS pass during my working hours.
Unfortunate customer service I do not wish it to anyone, say no to the seur.
What a shame of company, I had never had so many problems for a delivery.
I would put a 0 on it but I can't. Most Spanish courier companies are disastrous, but this is the worst. When you have a shipment from SEUR you know that on the indicated day you will not receive the package, that is if they do not lose it or they deliver it to you in poor condition. Unfortunately and apart there is no possible solution.
I have lost a package and have not bothered to offer solutions or call. For more inri now I receive an email saying that the package has arrived and in truth I have not received anything. A joke in very bad taste this company. They are certainly professionals at doing it wrong. I've never seen so much concentrated incompetence. I would be ashamed as a company director to have one of the lowest averages on Google.
It is a complete disaster, from customer service (half of the staff seems not to know and the other half seems to be only interested in getting rid of the customer as quickly as possible). According to them they came repeatedly, although I only received a message of absence on the mobile the first day, and from there I had to call almost daily to find out what happened with the delivery. I don't know why they bother asking you for a delivery time, if they bring you the packages when they feel like it. After 13 days without being able to receive the package and after the threat of "after 10 days we usually return it", I had no choice but to go look for it to an industrial estate away from all transport, since they do not even give you the option to pick it up at Other branches In the end I had to spend 3 hours and 20 euros in taxis to 'receive' the package, since they seem unable to do their job. Embarrassing, a lack of absolute respect for the client. Complaints should be made in companies that work with Seur International (Amazon, for example).
Bad service to the final customer. Very little flexibility in adapting delivery schedules to the needs of the client and it is difficult to opt for the collection since it can only be picked up at the office of El Prat de Llobregat.
A shame of company, they tell you that you were not at home and that they called you but you did not take the phone, things that are impossible because we are confined without leaving home and the sms that the order will arrive came to me but I do not have any missed calls. To make matters worse the next day they say that they will happen again and do not happen. I have been calling and trying to pass them for 4 days in a row and I am not successful. It is a shame and I will never use it again. The website is designed so that it does not allow you to put claims because by chance, when you put the shipping number, it cannot be found, so I will go to the offices to put the official claim
The worst shipping company that ahy in Spain makes you go as ahy for nothing, I live 3 hours from there I get there and neither attend me nor anybody to indicate you or anything I mean my worst experience with that company and the worst of all that It is k if you do not have a car or bicycle sorry for you because you are walking a lot.
I don t know how this company still works. I am waiting a package 1 week from the delivery day and In the end I went to take from their office. With the funny part of waiting 1 hour more because the lady in charge went to have lunch
The worst of the worst, never again, lousy customer service almost non-existent
Horrible service, they have lost a package, they do not know where they are and they do not even answer me. The customer service phone is paid, they have had me talking for half an hour and they have not solved anything for me. I do not know what to do, I'm desperate.
It has been a horrible experience. In the United Kingdom DPD is very good but here in Spain it is useless. They said they came to my apartment 2 times but I was at home. No one rang the bell or called me on my mobile. DHL gave me the option to collect my box at a nearby store but with Seur I still don't know what will happen. What a pity!
seur.com
