V. Sala

Review of SEUR Internacional Express, S....

It is a complete disaster, from customer service (...

It is a complete disaster, from customer service (half of the staff seems not to know and the other half seems to be only interested in getting rid of the customer as quickly as possible). According to them they came repeatedly, although I only received a message of absence on the mobile the first day, and from there I had to call almost daily to find out what happened with the delivery. I don't know why they bother asking you for a delivery time, if they bring you the packages when they feel like it. After 13 days without being able to receive the package and after the threat of "after 10 days we usually return it", I had no choice but to go look for it to an industrial estate away from all transport, since they do not even give you the option to pick it up at Other branches In the end I had to spend 3 hours and 20 euros in taxis to 'receive' the package, since they seem unable to do their job. Embarrassing, a lack of absolute respect for the client. Complaints should be made in companies that work with Seur International (Amazon, for example).