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Poor customer service. Ordered from them for 2 yea...

Poor customer service. Ordered from them for 2 years, everything was excellent until I received a 2mm 14k gold bezel that was rough along the length and it was 1.8mm instead of 2mm! They sent a replacement, which is a little better but still not smooth!!! I wont be ordering metals from Stuller again.

Update: Ordered 3mm 14k gold bezel, arrived on October 31st 2019, Still awful! They just said they will check the cutting machine, but really they don t do anything about it. So the bezel I just received is very rough, and the height is also uneven.
Whyyy Stuller?!!

All i can say is, if Stuller ever closed its doors...

All i can say is, if Stuller ever closed its doors I would get out of the jewelry business. While there are some other companies that offer similar products as Stuller, there is no other company that can consistently provide the products and services as Stuller does day in and day out. They are the backbone of independant jewelers across the US and without them my job would become much more difficult. They help us impress our customers on a regular basis when the customer asks, how long to get my ring and we can answer tomorrow if you need it that soon. Providing quality products quickly always impresses our customers and makes us professional in their eyes. Thanks Stuller for making us look good and a special thanks to all the employees at Stuller for being courteous and patient with me when I ask dumb questions which happens a lot.
Ron Fagan
Fagan Jewelers

Stuller, Inc.

Stuller, Inc.

4.4