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D
4 years ago

Poor customer service. Ordered from them for 2 yea...

Poor customer service. Ordered from them for 2 years, everything was excellent until I received a 2mm 14k gold bezel that was rough along the length and it was 1.8mm instead of 2mm! They sent a replacement, which is a little better but still not smooth!!! I wont be ordering metals from Stuller again.

Update: Ordered 3mm 14k gold bezel, arrived on October 31st 2019, Still awful! They just said they will check the cutting machine, but really they don t do anything about it. So the bezel I just received is very rough, and the height is also uneven.
Whyyy Stuller?!!

R
4 years ago

All i can say is, if Stuller ever closed its doors...

All i can say is, if Stuller ever closed its doors I would get out of the jewelry business. While there are some other companies that offer similar products as Stuller, there is no other company that can consistently provide the products and services as Stuller does day in and day out. They are the backbone of independant jewelers across the US and without them my job would become much more difficult. They help us impress our customers on a regular basis when the customer asks, how long to get my ring and we can answer tomorrow if you need it that soon. Providing quality products quickly always impresses our customers and makes us professional in their eyes. Thanks Stuller for making us look good and a special thanks to all the employees at Stuller for being courteous and patient with me when I ask dumb questions which happens a lot.
Ron Fagan
Fagan Jewelers

About Stuller, Inc.

Stuller, Inc. is a leading supplier of fine jewelry, findings, mountings, tools, packaging, diamonds & gemstones for today’s retail jeweler. The company was founded in 1970 by Matt Stuller and has since grown to become the largest jewelry manufacturer and distributor in North America.

With over 50 years of experience in the industry, Stuller has built a reputation for providing high-quality products and exceptional customer service. The company offers an extensive range of products that cater to the needs of both small independent jewelers as well as large retail chains.

One of the key strengths of Stuller is its vast inventory. The company stocks over 200,000 products which include everything from engagement rings to loose diamonds and gemstones. This means that customers can find everything they need under one roof without having to go through multiple suppliers.

In addition to its extensive product range, Stuller also offers a range of services designed to help jewelers grow their business. These services include custom design solutions where customers can work with Stuller’s team of expert designers to create unique pieces tailored specifically for their clients.

Stuller also provides marketing support through its online platform called “Stullernet”. This platform allows customers to access marketing materials such as images and videos that they can use on their own websites or social media channels.

Another area where Stuller excels is in its commitment to sustainability. The company has implemented several initiatives aimed at reducing its environmental impact such as using recycled metals in its manufacturing processes and reducing waste through recycling programs.

Overall, Stuller is a reliable partner for any jeweler looking for high-quality products backed by exceptional customer service. With its vast inventory and range of services designed specifically for jewelers, it’s no wonder why it’s considered the #1 supplier in the industry today!

Stuller, Inc.

Stuller, Inc.

4.4