It's nice to have peace of mind that if something breaks they will repair it for $480 a year, but called in on Monday may 8th, my fans won't start. Was told that closest available date is may 19th, it's almost 2 weeks. Have small kids at home and today was 92 degrees outside. Living in basement till may 19.
Ordered parts for microwave. Repair isn t complete yet
Very friendly and professional! I appreciated his explanation of what was wrong with my furnace.
Great service, kind and answered my questions. Alan was very professional and took time to explain to me how the system works in my home. Thank you!
Chris was on time, professional and knowledgeable. We definitely would recommend Chris and Service One...
Ryan, of Service One was outstandingly positive, professional, clean, & courteous! He makes us pleased to be part of such a fine home warranty provider that truly cares for their customers!!! Thanks so much ServiceOne, & Ryan
I was very satisfied with the service that I received.
Ryan checked out my furnace, and I was very impressed with how much attention to detail and found and issue with the igniter and replaced it. He also cleaned sensors and vacuumed it out. He provided great service and was easy to talk to and answered my questions. Thanks Ryan come back again.
We called ServiceOne because of a leak we discovered. The plumber that responded was Lorin. He went out of his way to discover the origin of the leak and then worked with us to get a water mitigation company out as well. He really went above and beyond what we had hooped for. His customer service was outstanding and he was not only professional and polite, but took the time to explain each step he was doing to fix the problem. Thank you Lorin!!
Bill G was very professional. He arrived on time. Provided an excellent service. He was also very nice and personible.
Answered all our questions about our system and was prompt.
Very helpful commits by the service rep to help keep our heating/air system running properly. Very professional service rep. He came ahead of schedule.
Cliff is a very good tech .he came in change my heat exchanger in no time and get my Furnace running so Quick thanks Cliff
My furnace shut off in the early morning. By 7am it was 60 degrees. Service One sent Jon ,an HVAC tech, he was courteous and professional. Jon repaired my furnace quickly. Thanks Service One
Mike L was a great teacher, and patiently talked with me about what was wrong and how to fix it. I appreciated his knowledge and advice. He quickly fixed the issue with our shower.
Steve did a wonderful job at my service call. He recognized that the issue was not what he expected and coordinated phones calls and scheduling to obtain me the technician I needed. THANKS STEVE!!
I called in the morning with no heat and service 1 responded immediately and I had heat before I ever made it home from work, and the service gentlemen informed me it was done as well as exactly what he did. Great service!
Very professional and fixed my furnace issue quickly, highly recommend Mike F!
Tyler did a great job for a follow up service call for leaking refrigerant in our air conditioner. We ve fought this leak all summer and Tyler found the leak in the evaporator A-Coil. He placed parts order for the new A-Coil and should be up and running for next years cooling season. Since we bought the furnace and AC from Service One in 2016, the system is still well within our 10 year warranty period. No cost to us! Great job, Tyler! Thanks SVC1!
Tyler did our yearly furnace check and was polite and efficient.
John B was very helpful. He was able to take care of our issue within an hour and we are happy with the service we received. ServiceOne was a good purchase and it is nice to not have to worry about issues around the house.
Fast service, made the call in the morning the tech was here in the afternoon. Alan was professional with his service of our HVAC and gave good details of what needs to be done to fix our problems.
Cliff G was curteous and friendly found out the cause of our heat not staying on. He did a check list and left.
excellent service from technician Terrell!, my dryer had several Issues that was going on with it and on the same day that we did the service call Terrell was able to replace enough of the parts at that time so that I could have use of the dryer for that day until the other parts came and we could reschedule another service call so I was so grateful that he was able to give me back my dryer in the meantime since I am disabled and would have to have taken my clothes to a laundromat, VERY PROFESSIONAL!
AlanD did a great job on our A/C check and performed some basic warranty work - thanks!
Kevin was very professional and his knowledge of what he was doing is second to none. This is the 2nd time that Kevin has made a call to our home, and his work was excellent.
I was looking for a new AC and sent a "salesman" to try and sell me a new unnecessary system. After asking me several questions and typing it into their tablet they claimed I needed a 4 ton unit to replace my 3.5 ton unit. I asked why I needed to go up a half a ton and the salesman kept reverting to that's what the fancy computer spat out based on my needs. I asked if I could get a 3.5 ton unit and he told me it was the exact same price as a 4 ton unit.. I decided to get a 2nd opinion and told me that based on my house a 3 ton unit would suffice at $2k cheaper than the quote Service One gave me. I have had that unit since the beginning of the summer now and it's been great. ALWAYS get a 2nd opinion and don't rely on what one salesman tells you.
On Thursday, January 23, 2014 my husband called in to Black Hills Energy for service on our furnace, it was making a loud howling sound and experiencing a smell. It was very early and one gentleman came out to check for carbon monoxide which was negative. This gentleman turned off at the furnace since he believed the assembly motor was going out. He then stated that there was someone on standby and they would be at our house shortly. Another man called and said that he was running behind and would be there around 8 a.m. I believe that he came sometime before 4:30 p.m. leaving a note saying that he oiled the assembly unit and ordered parts and that our furnace was functional. We had no heat and was getting colder. I called BHE back and they said someone would be there that evening. Jon Camp called me at about 7:00 p.m. and said he was on his way. When Jon arrived he examined the assembly motor and he said that it was out. Jon then said that he was going to call his boss to see if he would meet him at the warehouse to unlock it to see if this part was available that evening. Jon left and said he would call when he had news. Jon called about an hour later and said he had the part and was on his way back to our house, within the hour Jon fixed our furnace and we had heat. We really appreciated how Jon went above and beyond to help us out in such cold weather, not once did he seem annoyed or hurried. We thought Jon was very helpful and thought at that point the other gentleman t that came to our home and stated that he had to order parts could have done the same thing that Jon did for us. We would recommend Jon in anyone's home.
Amazing work! A man by the name of Mike Fastnacht fixed my Brother in-law s furnace. He was very nice and answered any questions we had. I m glad to see that there is still hard working people out there.
He was great. Didn't leave a mess and not only fixed our washer but made the hot water flowing into the washer increase so that we no longer had to settle for a trickle. Makes doing laundry much less of a chore! Thanks Bob!
Alan was great, knew what needed to be done and went about the work in a professional manner. He always does a great job.
They are more interested in selling you new than fixing your old , no peace of mind paying the monthly service fee for their repair contract, will be dropping them.
Service One technician Don was very very good and professional! He even cleaned up the area so nicely! What great customer service he offered and did!
Thank You!
He was pleasant and professional and very thorough.
Needed a new water heater so I called Service One. Mike L. arrived, very respectful, knowledgeable, and polite. Took one day to get the new water heater and the next day I had a new unit installed. A+ experience.
After explaining what had happened with my washing machine to Joaquin, he got to work right away. Turns out there is a part that went bad, he explained to me what exactly is happening, he made a few calls and ordered the part. He was so very professional and nice, I cannot express my gratitude enough to him and ServiceOne!
Excellent work. Friendly technician (Josh). I'm always happy with the work Service One provides.
Cliff was very honest, helpful and professional! I would definitely request him for any head needs.
Mike L was very helpful and professional and managed to fix our shower head fairly quickly. We were afraid that it would involve a lot more work than it did, so we were pleasantly surprised.
Everything was great. The tech was pleasant and made the experience great.
Craig was extremely customer service orientated, friendly, listened to my complaint, went above and beyond for us! I highly recommend him and was extremely helpful! Give us a results that we are very happy with. Thank you for understanding our situation and taken excellent care of us and our situation!!! He turned an very bad situation and come over with a positive one!! Thank you Craig for everything!!!! Very satisfied customer!!
My husband and I have had a home warranty with Service One for the past 5 years. Within that space of time we have had to call them out for multiple issues in our home, including problems with our furnace, refrigerator, oven, water heater, and even garbage disposal. Each time they were extremely helpful, professional, and committed to solving the issue(s) in a timely manner. Would definitely recommend them!
Chris did an expert diagnosis and repair on my plumbing issue. I had to get back to work and left Chris in my home to get the job done as he can be trusted 110%! Thumbs up!!
Very professional, fast, ready with answers to any of my questions.
Cliff was very friendly, very knowledgeable, and very fast. Certainly an asset for a professionally run business. Thank you---Larry Downey
Paid for a 1 year warranty when we bought our home. Central air unit went out. They wanted $9000 for a whole new system. That was after a $1500 credit for the warranty. Called another company and got the same exact system for less than $6000. Service Ones warranty isnt worth the paper its written on. Even their technition agreed that they were screwing me. I would never use nor recommend this company to anyone! Before you let them screw the hell out of you, call around and get multiple quotes, you wont be sorry!
They came to repair a furnace and did it very quickly. Very satisfied with the service!
Erich was very professional and explained all that was going on with my dryer and how he had corrected the problem. I highly recommend Erich for your Serviceone needs.
I have been with Service One since they started in Omaha. I signed up with the door to door salesman. My wife (deceased now) and I have had nothing but good experiences with Service One. My latest experience was yesterday with Kevin Mc (plumber) who I have met several times before. As usual my needs were taken care of promptly and professionally. I consider all of the employees (whom most I have met) like family. That's how well I have been treated and taken care of. Thanks to all of you, especially Rita on the phones.
We've been with ServiceOne for over 11 years. They never fail to deliver outstanding service. Joaquin was very professional. He's a great asset to the company. Pleased as always with ServiceOne.
Israel arrived promptly and was very efficient. He immediately asked if we had any issues or problems with the furnace. He discovered that our humidifier was clogged which explains why my dogs were so staticy. After he was finished he again asked if we had any questons. Very nice and personable.
My service technician, Ryan, was very thorough with my regular AC maintenance check. He also explained very well the problem I was having with a dehumidifier and made sure to note this issue for future service call. I ve had Service One for 13 years and have never had a problem getting things fixed. All of my technicians have been fantastic!
Cliff from Service One was quick to solve a tough issue, very experienced, brought back our A/C unit on a hot day.
Extremely friendly. The service was fast, professional, and friendly. Worth every penny. Thank you so much!
Serviceman was on time, polite and went to work professionally. Inspection results were shared with me clearly, and directions for future use explained perfectly. Very happy with results of inspection.
Ryan from ServiceOne was a blessing to have in our home. He was friendly, honest and efficient. If I need to use ServiceOne in the future, I ll be sure to ask for Ryan to service our HVAC.
Keep up the great work!
Service Tech, Ryan M was very through and fixed the issue we were having with our furnace. Very professional. This is our first experience with Service One, Very satisfied with the professional service and the problem was resolved. Thank you!
Came and was quick and on time and very professional. Installed a new thermostat quickly and well done.
Larry was very polite and personable. He was able to quickly diagnose the issue with the AC and is ordering the parts. He also checked the furnace to ensure all was ok going into fall. Although I don t need a new AC just yet, he answered my questions about brands, size, and issues I ve experienced with the current one cooling the house. He also told me about the current offers, should I want to look at getting a new AC. He was very knowledgeable, and I would recommend him to anyone.
Mike provided knowledgeable and friendly service. Explained what he was doing and provided options to help keep household drains clear. Cleaned up and put everything back before he left.
We have used ServiceOne for many years. Craig diagnosed the problem with our washing machine today. He had the parts in his truck and was able to repair it. Always receive quality service from ServiceOne.
Alan was efficient, professional and very informative.
Cliff came to our home -- his last call of the day -- and made quick and easy work of our HVAC issue. If everything, and everyone, was as fast as Cliff, we wouldn't need the internet. Thanks ServiceOne & Cliff G!
MIKE L was very professional and took the time to answer all of my questions. Definitely recommend Service One and Mike L
Very professional, knew his stuff
Left neat
Cliff was very professional and to the point. He fixed our air conditioner in no time.
John is a polite, respectful, thorough Service One worker. He fixed my stove without incident and I was thrilled. Thank you, John! Thank you, Service One for always hiring the best!
Alan was friendly, professional and thorough with my furnace, ran quieter after maintenance. This was a yearly inspection included in my service plan. However, Didn't receive a survey request from the guy who repaired my dryer (replaced thermal switch/fuze) a few days earlier and told me the main problem was my dryer vent was clogged causing the dryer to overheat, but that Service One doesn't do vent cleaning and recommended that I get it cleaned or my dryer would continue to overheat. I got it cleaned for $180! And it took them about 15 minutes from start to finish. Not that hard Service One!
Alan was very professional did a great job in a timely manner. He definitely went above expectations and got our heat working like new. Couldn t be happier thank you.
The technician was very knowledgeable and told me everything I needed to do to maintain a a good working environment for my furnace. There were several things wrong and he explained everything in detail to me. He was very professional. Thank you!
They were very friendly, worked quietly and quickly and communicated well.
We have always had good service with ServiceOne. The last few times the same technician has serviced the furnace and AC. Israel has been wonderful. He answered all my questions and did a thorough job.
Wednesday night as I was washing dishes I noticed water at my feet coming below my sink. Sure enough I had a hole in one of my pipes. I called service one Thursday morning and they were able to get Bill out to my house by Friday afternoon. Bill came through and saved the day! He was extremely professional and explained everything to us and walked us through our problems and how to resolve them. We felt extremely comfortable and trusted his judgement! We have owned our home for over a year now and renewed our serviceone agreement because they have saved us thousands of dollars in repair work. I would recommend Bill and that company to anyone who owns or is buying a home! Absolutely wonderful!
Technician was very courteous & took care of our problem quickly!!
Wonderful experience! Cliff G was great to work with and very knowledgeable! I learned things about my furnace that I never knew, after 9 years of living in my home!!! I highly recommend.
Mike L did an awesome job! He was very friendly and he took the time to explain the difference in the different plans we ve had in the past.
We had a great experience from Ryan at Service One. He serviced both furnaces this morning. Thx Ryan!!
Cliff was awesome. Lol kept it low key even though he came out on Father's day to show me why my A/C wasn't working (it was filthy)
We had Mike L. replace our broken garbage disposal. Super friendly, fast, and knowledgeable! Highly recommend.
Allen was very professional and knowledgeable when helping us. He took the time to explain everything that he fixed and how to prevent any issues that we may or could cause.
Service One is a rip off. I have had a contract with Service One since 2002 and my water heater went out 2016 now they will not replace it saying I had a repair contract. I was informed from the Rep that the plan I was enrolled in was a Plan that if they could not fix it they would replace it and now they will not stand up to their word. The supervisor Edith tried to help me but could not but the supervisor Alisha in Customer Service never called me back or checked into the issue. When I called her back she said she was busy all morning with emergencies therefore, I guess having a busted water heater was not an emergency to her. After 14 years of service I cancelled and they acted like it was nothing to them but GOD doesn't like ugly it will come back around again on this HORRIBLE company.
Cliff G. serviced our AC unit this morning. He was prompt, very friend and very knowledgeable during his visit to our home. We have used ServiceOne 3 times in the past year and would recommend them to anyone, great service.
Joaquin R, Could have easily given up when there was a part he couldn't reach because of the design of my GE dishwasher and just ordered a replacement part to make his work effort easy. But he put his knowledgeable & experience to use, and instead of taking the easy way out by just ordering a new part, he put in an extreme amount of effort & time to take care of my problem. His work ethic, professionalism, and tenacity at getting my dishwasher back to operational standards, was fantastic. It's nice to see In the day of easiest way out, I had a technician who stuck with the problem until it was resolved! Kuddo's to Service One for having professionals who take pride in their work, a rarity in today's market place, I know, I own two companies, and know the value of an employee like Joaquin. I normally do not do reviews but in this case I felt compelled to acknowledge the quality of service I received from Joaquin R. If you need help with an appliance, I recommend Joaquin R from Service One without any hesitations. 5 Stars across the board from an extremely conservative owner. Thank you Joaquin, I will definitely ask for you in the future.
Reported that our AC went out at 930pm on a Thursday and the technician was able to fix the issue the next day. Initially we were told that no one could get to us until Saturday, but jobs must have gone quickly and they called us back at 430pm and said our technician was requesting additional jobs and would be to our home this evening. Quick response and service.
Thank you for being very informative, very kind and professional. I appreciate all the great work you have done.
Thanks Service One. Very professionsl process. Loring was right on time. Lorin is a very professional technician and very nice man. Fixed our problem in no time at all. If I need serice in the future, I hope you send Lorin. Thanks again. V/r Randy
Dan with Service One was very friendly, professional, and punctual. He took great care in fixing our humidifier issue!
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