4 years ago
I'll start with the positive, Tyrell D was our ser...
I'll start with the positive, Tyrell D was our service guy for our washing machine, without doubt the best service, professionalism, and satisfaction we've had with service one. Unfortunately, he was here only a few days before our contract was expiring and we had already decided not to renew. I wish I had documented all the complaints I have but all I can do is try to help others. We had service on air conditioner, water heater, washing machine over the course of a couple years. Air conditioner got intalled quickly, I assume because we we're writing a good size check, not so quick to come charge it in the spring like they had said. Multiple calls. Water heater needed a part that took 5 days to get here, I had to order myself, one service guy showed me how to rig the thing to keep a flame going but had to shut it off every night and everytime we left the house. Dangerous but at least we had hot water when we absolutely needed it. The guy who came to install the ordered part told us that he has that part on his truck and his boss knows it but they weren't getting along so his boss didn't want to talk to him. On top of this you have to pay $75+ per call, even though you're already paying almost$50 a month to begin with. Sure wish we had all that money back. Would not recommend the company as a whole, or most of the techs we encountered. But if you get Tyrell, your in good hands.