Shantae King

Review of ServiceOne

Service One is a rip off. I have had a contract w...

Service One is a rip off. I have had a contract with Service One since 2002 and my water heater went out 2016 now they will not replace it saying I had a repair contract. I was informed from the Rep that the plan I was enrolled in was a Plan that if they could not fix it they would replace it and now they will not stand up to their word. The supervisor Edith tried to help me but could not but the supervisor Alisha in Customer Service never called me back or checked into the issue. When I called her back she said she was busy all morning with emergencies therefore, I guess having a busted water heater was not an emergency to her. After 14 years of service I cancelled and they acted like it was nothing to them but GOD doesn't like ugly it will come back around again on this HORRIBLE company.