This is my second lease with Scott Clark Toyota, and I will continue to use them. James Perkins went above and beyond to get me in the vehicle I wanted. He was professional and friendly without making me feel like I was just a sale. Everyone at Scott Clark is top notch. I have nothing but praise, and love driving my new Tacoma.
Went to look, but ended up buying! Paul was the salesman we talked with. He was very nice !
Mr. Marshall Moore was very helpful. He got me in and out on time. Thank you again!
Crystal Kush always takes great care of me when I come into the dealership. She always has a smile on her face and you can tell she takes a lot of proud in her job. She is a wonderful person and truly cares about her clients. She is a great assist to Scott Clark Toyota.
Robert Van Alstyne once again helped me make an excellent deal and purchase a car of outstanding quality. Robert is extremely capable. This is my third car with Scott Clark. This time my son was the lucky one. I recommended this dealership to my friends and they also approved. I do all my maintenance with them and the quality is superb.
I purchased a 2019 RAV4 XLE last week from Scott Clark and my experience was flawless. The attention, care and customer service is unparalleled and the follow-up after purchase has been equally wonderful. I seriously still can't believe how simple it all was. Each time I get into my new SUV, I am overwhelmed by happiness. Thank you Travis Wilson and Scott Clark Toyota for taking such great care of me and getting me into the BEST ride!
Had a great experience with Mike Miller and Rashid Gregory. Love, love Rashid not only is he very kind and attentive, but he knows his cars as well. If your looking for a great experience I recommend you ask for Rashid, he will tend to all your car needs with efficiency.
Great experience as always! Wouldn't trust my car to anyone else!
Marshall is very knowledgeable and honest. I trust whatever recommendations he has for our Sienna.
Phenomenal service and not aggressive with service options
Wesley Rasmussen is the best service adviser. I go to him every time!
I am relatively new to Charlotte and have taken my car to Scott Clark Toyota twice now. The dealership as a whole has outstanding customer service. Everyone I've ever interacted with there has been kind, respectful, and anxious to help. I have been fortunate enough to have Billy Carroll assist me both times I've been there, and he has taken great care of me (and my car).
They do a fine job at the service dept. WiFi, coffee, and small convenience store are available while you wait - granted I really prefer not to wait that long.
Thanks for the great deal on our brand new camry we love it. Thanks larry.
I have purchased two vehicles from Scott Clark and will not consider purchasing a vehicle from any other Toyota Dealership. Customer Service is great, Service department employees friendly. The waiting area is kept clean and stocked.
Having problems receiving navigation on the system. Brandon was supposed to contact me concerning this issue, so far no calls
I went during a holiday weekend so there was a wait, but in the end it was definitely worth the wait. They also shared that they were busy, but they still treated me like I was priority #1.
Once we got the process started it was quick & easy. And my sales consultant, Rasheed, was the best. Top Notch!!!
Appointment time kept, work done timely and always with a smile and courtesy! Love u Billy and Scott Clark! Thanks!
New to area with a 2017 RAV-4. Came in to dealership searching for a local service facility. Great experience with service department. Specifically when checked in by Kelly Figueroa. Subsequently, Kelly directed me to Diana, a delivery coordinator, to answer questions on using the Navigation system, etc. She was very knowledgeable and easily taught me more about the operation than I had requested. A great initial experience. I hope it continues in the future.
I would highly recommend buying a car from Mike Miller. His approach made the car buying experience amazing for both my wife and me. He was not pushy and explained all the car's features with ease. He did a wonderful job of presenting the numbers and fighting for us. I suggest calling ahead and setting up an appointment with Mike.
Chris and the rental department employees are excellent.. THANKS...
DON T purchase a used car from this dealership! I thought being a Toyota dealership that they would stand behind a CERTIFIED vehicle.... wrong. Rear rotors extremely grooved and rusted. Exact words from another Toyota dealership. They even took pictures for me. Stay away! They got their money and were done!
I was exceptionally pleased with my service experience at Scott Clark's Toyota. Wesley Rasmussen is the service associate who assisted me. I bought my used 2011 Toyota Sequoia in July 2015, and there were a couple of minor issues that were outstanding from the time I purchased the vehicle. I live about 50 miles from this dealership which is the main reason I had not been back to have those issues taken care of. In addition, it was time for my 90,000 mile maintenance. Mr. Rasmussen listened very carefully to every detail of the problems I was there to have repaired. He offered me the use of a rental car at no charge. He called me later in the day to give me an update of the repairs and maintenance. I had thought I might get some "push-back" about repairing the issues from the time of my purchase since six months had passed, however, that was not the case at all. I am very pleased and will be returning there for my service needs. We own three Toyotas--a Tacoma, a 4-Runner, and this Sequoia. The level of service far surpassed that from other dealerships and Mr. Rasmussen is a PRO!
Shirley Wood, Service Department, is AMAZING! I trust her completely!
Thank you to Leo Rojas and Mike Black for a easy car buying experience!
Finance department could help the "ease" of the process by speeding up as the waiting seemed to be quite long!
Thanks Crystal in service and Jason Liles!
Great experience!
Its Okay. I got what i needed but thats about it. If you think you will get so called discount thru their website they offer or student or loyalty discount then think again. I talked to lizz to make sure i get this discount since ill be traveling hour to get this car. Guess what didnt get any discount.
Top notch service every time I go to Scott Clark Toyota
No one likes to take the time to get their car serviced. It's a pain. But Scott Clark Toyota makes it easy and almost enjoyable. (And I swear they didn't give me ANYTHING to say that!) They have a comfortable waiting area, often offer good food for sale and have vending machines as well. You can even get your nails done on certain days.
In particular, Archie Newton - Service Manager, makes my trips easy and quick. I honestly will continue to buy and drive a Toyota as long as I know Archie is there to help me take care of it. Don't go anywhere else.
Just bought a new truck and had the best experience with Kannon Baker.
Will definitely deal with him on our next vehicle!
Worked with Mike Black and Kameron Knox. Traded two vehicles for one. Credit Score was not good due to a cosigned vehicle I traded in that I had to make good on. Finance called the finance company that had the loan on the cosigned car and in the end that company made the loan. Finance, I'm not sure who to thank, got Wells Fargo Dealer Services on the phone and got it done. Kameron later made a personal trip to square away the DMV paperwork on the co-signed car.
I didn't get a lot of sales BS, just got what I needed done. I'll go back there next time.
I had the privildege of shopping for a car just last week. There once was a time where this was enjoyable, but when the funds are your own & not a gift from the folks.... this can turn into quite the ordeal. That's where DJ Durst comes in, and from the very beginning he was extremely helpful, informative and truly listened to my needs as the customer. Being in sales for over the last decade, those particular traits are hard to come by these days.
My overall experience at Scott Clark's Toyota was extremely enjoyable, and I would certainly recommend anyone to this particular dealership when purchasing their next vehicle. I was treated well from the moment I stepped into their establishment and the follow-up after my purchase wasn't any different. DJ emailed and contacted me twice after I bought the car just to make sure everything was satisfactory and to me personally that's what really made the difference. I feel the car I chose was the right one & the salesman & dealership certainly were as well. Thanx so much!!!
We experience great service work at each visit. Parts department is on top of their game and really appreciate the provided shuttle service while getting our vehicles serviced.
DO NOT GO TO SCOTT CLARK TOYOTA. Let me start off by saying I've worked in a couple of car dealerships. I know how the sales process works in one. I went to Scott Clark Toyota with my husband and was so upset at how we got treated that I told him we need to leave and then called & emailed to complain about the "TO manager" (who is now apparently a Finance Manager): Jaques Deadwiley. He was out of line and RUDE. He kept cutting us off and actually yelled at us when we tried to question the price and negotiate with him. Then he told us he was going to go get another manager and would be "right back" and literally left us sitting there for over an hour without ever even stopping back by to tell us what was going on. (I'm sure you can guess that's when we left.) UNACCEPTABLE.
I found a comparable NEW car that I liked much better at Hendrick Toyota of Concord FOR LESS than the CPO car I was looking at there at Scott Clark. I suppose it was meant to be anyway.
Tried to make an appointment through the chat, but they refused to give me a time and instead told me that they would contact me later despite not having my contact information. They also kept asking if I was there despite the fact that I had to wait 3-5 minutes for their responses.
I had a great experience in buying my new car from Scott Clark's Toyota. DJ and Robert Van Alstyne were fantastic to work with. My husband is looking for a new car now and we can't imagine getting it from anywhere else.
Loved the experience with you guys. Didn t have to wait long and everything went smooth. Everyone was nice and professional. I will send family and friends
Horrible costumer service!,assistant manager daniel alves doesnt make you feel welcome, no questions, no recommendations, nothing,didnt tell me where the waiting area was,etc! Bad experience , first time here and not coming back,oil change took 1 hr 45 min! And checked all fluids, nope, lied! It says on bill, i asked and request that but they didnt.
Do not go here!
Latino community
No vayan aqui, el servicio es de lo peor, latinos trabajan aqui y dan mal servicio.
Dealer tries to tell you your credit score is lower than it actually is, hopefully everyone can go to CreditKarma before going in here because they WILL lie to you about this. Be weary.
Matt was excellent. Service was unfortunately expensive and didn't get covered under my extended warranty. I'd give the service dept a high rating on service and communication and the warranty dept a low rating. Why pay for the additional warranty if it doesn't cover basics.
I visited the Scott Clark Toyota service center today to get my state inspection done for my van. I purchased my van from Scott Clark and I get all of my maintenance done there. I always have a great experience. The service technicians are friendly and helpful. My service is always completed in a timely manner. I would recommend the Scott Clark service center to anyone needing maintenance for their Toyota.
I have had problems before with Scott Clark and the attitude of the Sales people. But they had two cars we were interested in. The sales person was good and not what I expected from past experiences. But the car they had listed on line and the car they had on the lot were different. The car listed in the advertisement was fully loaded with leather and priced at a really good price. The car they had under the ID number was cloth way above the price. When i mentioned the issue to the manager he shrugged it off saying we don't go by the model number but by the price and the market. But I was like this isn't even the car you advertised. he didn't care about the fraud he is committing. The other car that was advertised wasn't even there but when I called I was told it was on the lot. So I walked out with out two cars. Very disappointing.
Never again! Just found out that the vehicle I bought from them was in an accident!
I had a great experience buying my car! Mike was great! No pressure. Very understandable and helpful to my handicapped needs. Mallory explained everything about the car and offered help after I go home. Finance was easy. No pressure. I know Jeff Knell also and value his work. This has been a great experience and I have shared it with a lot of people already! Thanks!
If you are looking for a used car, stay away from this dealership. Your business is not wanted or welcomed. I have purchased two used vehicles on two separate occasions, basically the same treatment.
My service experience was great! In and out- no issues, what a relief.
B. Carrol handled my automobile service in a very professional and timely manner. I will be using Scott Clark Toyota for my next service because I can count on having an excellent experience.
My sales guy Jose was great and I would definitely recommend Scott Clarks Toyota in Stallings to anyone wanting to buy a car.
Fast and thoughtful service from Billy saved our Thanksgiving trip. They were honest about the simplicity of our repair problem, didn't over charge, and got us taken care of quickly!
Great customer service. I called Crystal Terry at the last minute to see if she could fit my Prius in for an oil change. Without hesitation, she said absolutely. Crystal met me when I arrived and quickly got to work on my car. I was able to continue working in the waiting area and just after shutting down my laptop, Crystal appears and says "the car is all done". Crystal continues to provide excellent customer service, in a timely manner and with a terrific smile. I would not take my car anywhere else except to Crystal and Scott Clark.
I was trying to buy my first car with my dad here and this experience was terrible and is not a place I will ever go to...EVER! Sales manager Jim D. was really rude and they will never gain my future business. Even though I live closer to this dealer, it will be my pleasure to make the drive to Toyota of North Charlotte which was a delightful experience to buy a car from!
Came late in the day, they not only where able to get me into service but out fast! Recommend for Toyota service needs!
I've brought all of my vehicles to Wesley Rasmussen for several years and have always had seamless service from him, as well as the rest of the Scott Clark Toyota staff. I recommend all of my family and friends to Wesley every time they need service!
My experience here was pretty good. Originally, my family and I were just looking at a few SUVs on the lot. It was the first dealership we decided to go to that day. We were introduced to Anais, who was a great sales rep. She made sure to find a SUV to fit our needs. We ended up test driving a new 2021 Toyota Highlander and enjoyed it. Needless to say, we decided to purchase the truck. Cyndy in the finance department was awesome! She was very kind and helpful. She helped to make the buying experience great.
Service and pricing always excellent. Only concern I have is delivery of car. Valet was overrun and not enough people to deliver cars.
Not one to leave a review but I had the best experience buying a car through Scott Clark today. We did a trade in and had Mike Doorsaint as our sales associate and he was extremely helpful and professional! He took such great care of us and made sure we left happy and with an amazing car and deal. 11/10 recommend coming here to buy a car! Thanks Mike , shout out to you.
Marshall is knowledgeable and gets right to the issue. I had a hard cranking car. He diagnosed a bad battery. It was still under warranty so he prorated the cost of a new battery. Service was quick and the price reasonable.
I ve been going here for 3 years to have my toyota maintenanced. This time I realized they don t really care about my time, experience or money. I was very disappointed.
Dealing with the Scott Clarke Sevice department is by far the worst experience I have had dealing with repairs done in over 30 years of owning cars!!! I took a car worth around $6000 dollars with a broken clutch. I explained to them I was trying to decide if I wanted to fix my current car or buy a new one. Long story short I spent roughly $4000 to get my car fixed. The day after getting my car from them I noticed a noise when I shifted gears. After 3 more trips to Scott Clarke Toyota were they told me they could not figure out what was wrong with my car I took it to another dealer and they told me I needed another $4000 worth of work on my car. I went back to Scott Clarke with this estimate and they offered me no help. I WILL NEVER GO BACK TO SCOTT CLARKE TOYOTA!!!
No customer service in service department. Six people sitting there and they just ignore you. I had to get help from the service manager and he seemed irritated that I bothered him.
Rental folks are the same and rude. I returned my car but they did not have time to check it. They called me later to advise that it had a vinegar smell and they were going to charge me $125. I told them that all we had was water and Coke in the car. I refused to pay the charge and very rudely I was told to never come back.
Trust me that I am going to go elsewhere due to my treatment.
Service department including the Finance Department got it going on .. I was very pleased..
Excellent service! Crystal was a pleasure to work with - very helpful and friendly!
My service advisor Wesley Rasmussen graciously resolved an issue from a previous visit. Loyal customer since 1998.
My service rep, Archie Newton is always ready to meet me when I drive in. He listens to my issues, answers my questions, and gets my car back to me in a minimum amount of time.
Any additional problems that may arise, Archie finds me in the waiting area, talks about what he thinks is best for my car, and informs me of the cost. If I do not agree to the work, there is never any pressure. If I do agree, the cost is never more than I am quoted.
Archie Newton is knowledgeable about cars and so personable. A visit to the Service Department at Scott Clark Toyota would not seem the same without Archie.
Susan Gunsher.
i had a very great experience at the dealership this is my 4th purchase here and will be back and send many referrals. Marcos was a great salesperson Leudy along with Mallory did a fantastic job on the delivery!
As a family with 2 working adults and 2 small children, we did not have a lot of time to waste at a car dealership. I did a lot of work upfront and over email prior to visiting Scott Clark Toyota. Robert Van Alstyne was extremely responsive and understood our needs and concerns. He was extremely personable and friendly, making us feel like valued customers. We had been to two other dealerships prior to visiting Scott Clark, and did not get the same customer friendly service. Robert was there throughout our car buying experience and even helped us transfer all of our kids "stuff" to our new Highlander late in the evening. In addition to providing great service during our buying experience, he has not forgotten about us. Since buying the car two weeks ago, Robert has stayed in touch with us to see how things are going and make sure that we are happy with our purchase. I must say, that is new to us. I would certainly buy another car from Robert Van Alstyne & Scott Clark Toyota again - though I hope it to be many, many years from now. Lastly, we had to bring our car in for the add-ons we purchased and the service was impeccable! I dropped it off at 7:45, had a loaner car and was out the door by 8am, by 8:30 Crystal had called answering a question I had asked. By 9:30, I had a message on my phone that our car was ready!! I can tell you that I have never been taken care of so quickly by a service department. At the dealership for our prior vehicle, it would have been noon before I would have received a call and I typically would have to call and check up on them to get any response. THANK YOU Robert & Crystal, as well as the rest of the Scott Clark team for making this experience positive for us. We look forward to continued business with you and I will be recommending my mother to buy her next car from you!
Love going to this location to service my car. Excellent customer service time after time they never disappoint! Was in & out in no time.
Went to buy a new truck and was treated horribly. Ended up buying from another Toyota store.
Came in for a brake job. I was met as soon as I drove in, NO WAIT TIME! Jeremy Allison was prompt and courteous. I left vehicle to have it serviced. I was called in within 20 minutes to discuss the vehicle's situation. I felt Jeremy was upfront about what needed to be done to the vehicle. After the conversation, the mechanic got right to work. I was called within the expressed time limit of the repair that the vehicle was ready. I showed up to pickup the vehicle and paid the bill. No hidden or unexpected charges. Brakes work great and I had a great experience. I would go back again.
Highly Recommended!
My wife and I went to Scott Clark to find my wife a more family friendly vehicle. We had it narrowed down to two models, the 4Runner and the Highlander. Our salesman had us drive both vehicles and took the time to explain the difference in trim packages so we could decide what we needed. At no point did we feel rushed or pushed to make a decision. It was a pleasant experience and I will choose Scott Clark for our next car.
Greg was very thorough as we brought in our car for our 30,000 mile maintenance check. I truly appreciated the personable service. He genuinely took my interest to heart. I would highly recommend him as an advisor when getting any work done on a car.
We were very impressed with our sales consultant, Layla. She took her time and listened to our requests and was able to answer all of our questions. It was also a pleasure working with DJ in finance. Overall the experience was exceptional and plan to refer friends to Scott Clark Toyota.
Excellent customer service. My service advisor is Crystal and she is the best.
Well the new Camry was due for its 5000 mile service. I called and got an appointment just when I wanted it. I arrived and they took my car right in and I went into the wi-fi area and waited. It was crowded !! (Note to self do mot make a service appointment on Monday AM when everybody else has made their appointment) My car was ready in about 45-55 minutes and I was called and my car was pulled around after it was washed and I was ready to go. OH By the way !! It was free!! Thanks so much to Wesley Rasmussen who took great care of me
Wesley Rasmussen provided me with excellent customer service yesterday. I appreciate it!
Went for 15,000 mile service on a Friday afternoon. The dealership was very busy, but thanks to Fred Caspary I was completed in about 1 hour , which included my inspection for my next license plate. Thank you Fred for a job well done.
Great sales staff Cameron was great! The only reason I won t give them 5 stars is the time it took to complete the paperwork. They could have told us it would take 4 hours and we would have left and gotten something to eat and come back.
The work was done in a timely manner and I was updated at all times.
Last Sunday I got email from Jimmy Nguyen reply for me about the car I m interested in . When I go there, Jimmy Nguyen and Le Tran take care me really good, they answer me any questions with knowledge and show me all of cars , explain about colors, trim level. After that I finished buy the car from Scott Clark very quickly with a good deal . I'm very satisfied with the way to work of Sale and Finance Department. Thank you Scott Clark Toyota and Jimmy Nguyen.
Great place! professional and relax employees. no hard sells. I spoke with car salesman Mike Dorsaint on Tuesday. great guy! very knowledge about the cars.
Great service! Takes care of their clients! We bought a car with Ace s help about a month ago. We had to replace the battery and he went above and beyond to make sure we were taken care of. Great service from begin to end!
A few months back I needed a new car unexpectedly due to a tree totaling my car. I had only moved to North Carolina a month prior to this. After weeks of trying to find a car and being unsucessful I was refered to D.J. Durst. He found me a great vehicle that happened to die 24 hours after buying It. So D.J. spent the next morning looking for another car for me before I came in. Let's just say he took great car of me and I'm greatful for a person like that that works at a car dealership. Great job D.J.!!!!
Scotts Clark Toyota is the best service department in town!!! I was very pleased with the service department especially Joey Carroll he went above and beyond in getting my car fixed and making the overall experience great!!
We took our 2017 Toyota Highlander in for the 20k mile service and everything was taken care of and the individual that we worked with took very good care of us as well as ensuring that our visit met our expectations. Job well done!
Great communication and friendly team. Sean was terrific.
Crystal always makes my experience great! I actually look forward to seeing her when I take my car in for regular maintenance. She makes you feel like family. The shuttle drivers are always nice. I can say without a doubt that I have never have a bad experience with anyone there! I bought my car new there and I travel a lot so I take my car in for maintenance almost every 3 months. Will continue to take my car back.
They advertised that they have programs to help get you approved but they gave me the run around and the sales guy (Ace) didn't do his best but sent me a dear john email that I didn't get approved. Thanks scott Clark for nothing. Thank God for other dealerships.
I recently took my car into Scott Clark's Toyota for routine maintenance, and I was also having a few other issues that I needed to have looked at and fixed. Marshall Moore helped me and was so kind and helpful! He took care of everything and kept in contact with me about the repairs, and got my car back to me in a very timely manner!! Wonderful customer service from start to finish! Thank you!!
Very professional, streamlined service. The entire experience was a great surprise that only took 3 hours from test driving multiple cars, to financing to driving off the lot!
Always my go to dealership. Ask for Bob Murphy, great service start to finish!
Most horrible experience I ve ever had at a dealership! We were already approved for a loan at the bank we just had to pick a car and pass them the check. We made an appointment to come test drive the car. It was a great deal online for the car so we decided to get it. The salesman Michael Black told us that the car would be getting washed and detailed while we were doing the finance portion. After waiting over 30 min we finally made it to the finance dept. That didn t take very long bc we were approved by the bank and all we had to do was bring the check back to them and drive off the lot. After we finished and signed the bill of sale the car still wasn t ready so we left to pick the check up from the bank and on our way back they called and said the car wouldn t be ready until the next day. We were confused on what the hold up was. They rushed us off the phone and said they would call us in the morning. The Sales Manager George Hatzel called us back making rude and condescending comments and when asked to repeat his self he replied You heard me! He then told us that they no longer wants to do business with us and they were declining our transaction because he was being laughed at on the phone. The bill of sale was signed and all. We were dealing with them for the entire day and ended up with no car because of some laughs. It goes without saying that these men were blatantly racist and did not want to do business with black people. DO NOT COME HERE!!!!!
Always a pleasure when I go for service at Scott Clark Toyota. Archie always treats me like I am his only customer.
They were very patient and didn't push me too hard to go with them. My salesperson was Dustin Richardson and he done an amazing job. Making sure I was doing okay while I was waiting for my vehicle that I just purchased. I would definitely recommend them!!
took both my car and truck for maintenance the same day. My Advisor was Archie Newton. He is always friendly and respectful and got my vehicles in and out as fast as he could, kept me updated on the happenings.
Welcome Back Archie!!
on a 2nd note, I do not care for the new Service hours... taking a day off for service sucks!!
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