My daughter who lives in NC bought a car recently from Paul Moore and it was a chip off my shoulder knowing that she would be put in a safe vehicle for a fair price. And although I live over 9 hours away Paul made sure to call me every step of the way and make sure she was in good hands. If you need a new or used vehicle, he is your guy!
Crystal Kush excellent job. everyone needs to ask for her
My husband and I were yelled at by the sales manager because we wanted their bottom line price so that we could compare to the price we had gotten from the Mazda dealer. I will never shop with them again. Needless to say, we got the Mazda after 20 years of owning a Toyota.
Pete Acree was awesome! I ll always come back for service at Scott Clark.
Very quick and efficient service. Archie was very helpful and knowledgable.
I loved the manicure. That was a very pleasant surprise! I've been to a lot of Toyota dealerships but Scott Clark was by the most accommodating and efficent.
I took my 2007 Lexus GX470 in to get the AC fixed. That plus an oil change cost nearly $2,000 because the dash needed to be removed. My dash had one barely noticeable crack in it before, and this is how they returned it to me. They didn't even say anything when I picked it up. When we contacted them to complain they outright told us that it was an older car and this was to be expected and even likened it to a person getting older. They absolutely refused to help in any way. In the end, I asked for a refund in the amount of a dash cover and they refuse to respond to any correspondence. To add insult to injury, our heat is only working on one side now, and they won't contact us regarding that complaint either. I will never do business with this company again and will actively discourage friends and coworkers from doing so. All because customer service completely went out the window the moment they got paid. My wife also posted a review and they asked for more info. She sent it to them, and unsurprisingly has received no response. Completely unacceptable.
What an exceptional experience! The staff at Scott Clark is friendly, knowledgeable, fast, and courteous! I feel like I got a great deal on an amazing vehicle. I had been trying to replace a Highlander after a wreck, I was dreading the process, but this experience was wonderful and speedy. Johnnie Fluker kept things rolling and did a great job communicating with me frequently and following up. Since I live outside of Charlotte, this was all done without ever even stepping foot in the dealership. My vehicle was delivered to me today, and I had the pleasure of meeting Jack and George who delivered it to my home.Wow, what a joy they were! I will definitely be recommending Scott Clark to my friends and family!
Did the 5k service and most went well except the car was semi washed. Had to wipe down myself with towel and the wheels were dirty. Also the white service sticker on the windshield was so glaring I immediately remove it. Overall I was pleased with service.
Never seen such sleazy sales tactics, actually so excessive in the manipulation it was actually disgusting. I would stay away unless you want to sift through days of manipulative sales tactics.
We had a great experience with Julio Hidalgo at Scott Clark's Toyota. He was honest, responsive to our needs, and got us through the buys process very quickly and efficiently.
I always get awesome service at Scott Clark Toyota! Krystal in the service department is phenomenal and so pleasant to work with. Salesman, Mike D is great as well! Highly recommended!
The staff at Scott Clark made me feel at home and also made me feel comfortable about leasing a vehicle. I did not feel pressured to change my original decision or to add on extra features to the vehicle I wanted. Scott Clark Toyota made sure that I was happy with the price and the decision I made before I drove off the lot. Not only were they helpful with the business aspect of things, but they even helped me empty my old vehicle and set up new car insurance. Nothing beats friendly and efficient service. This place went above and beyond.
I had the pleasure of having Dustin sell me a 2017 Toyota Corolla . He made the process painless and even a little fun! Dustin was accommodating and broke down all of the jargon that tends to get confusing for the customer.
Thank you so much Scott Clark Toyota! I love my new vehicle!
I just bought a 4Runner and I am extremely happy with the car and the experience I had!! Thank you for everyone who made the process very easy!!
Crystal got me in for a major scheduled maintenance with no waiting. She explained what things were recommended on the maintenance and other things that could wait until my next appointment. Crystal also arranged for me to have a loaner and gave me the option to keep it overnight if it was more convenient.
At checkout, Yvette explained the option of setting up a service account since we get both cars serviced here. It worked out great because I not only got a discount on the service but also will get a $50 prepaid Visa for signing up for the service plan. Both Crystal and Yvette are great representatives of the company.
I have to say my most recent visit to Scott Clark Toyota delivered an exceptional customer experience. My service advisor, Brian, took the time to provide focused attention as to the reason for my visit. On 2 separate occasions he came out to provide info on the work that needed to be done and advised of expected timeline.
In contrast, my last 2 visits to Scott Clark were very much the opposite of what I experienced on 4/12. My last visit was to have a $500+ remote starter installed. One would think that after that type of expense, someone would have taken the time to ensure I understood how it worked; nope. After looking around for assistance they were finally able to track down the accessories advisor. The capper was the vehicle was not washed, which also happened on my visit prior to that.
I chose not to write a negative review for the last 2 visits as I thought that was the customer experience I could expect despite the investment I made when I bought my new vehicle in 2016.
To bring round full circle, not only did Brian ask me if I wanted the truck washed, he drove it into the service center!
Scott Clark, Brian personifies all that your entire staff should aspire to be. Brian, keep up the great work!!!!
A couple of weeks ago Scott Clark sold me a used 2016 Toyota Sienna w/ 52k miles on it but did not disclose the extensive damage in the engine and under the body and frame due to heavy rust and corrosion. When I brought this to their attention they dismissed it as nothing and told me Well, the bank owns your car now. They didn t take me and my family seriously. It seems as though their financial goal trumped their moral compass. I learned two big lessons that day: take more time to THOROUGHLY inspect the engine/transmission of the car you want to buy and don t shop at Scott Clark Toyota.
Shirley Wood was fantastic. I have worked with many other individuals at Scott Clark Toyota, but none as professional, courteous, and quick. Thank you Shirley
Very professional and courteous service. Workers very helpful towards customers in all departments. Service department very professional and attentive to customers needs. Thumbs up!!!!
Excellent Dealership with Great Sales personnel. Make that extra drive to this dealership, you'll be glad you DID!
My purchase experience with this dealership was great. Everyone I came in contact with was friendly and professional. Reggie Johnson and Stephen Pecha did a great job finding me exactly what I wanted. I would also like to commend Jim Cline on working to see that I was completely satisifed. I truly believe this dealership cares about the satisfaction of each customer.
The service department had an available appointment that fit my busy schedule. I was able to get in and out of the service department very quickly. Enjoying the free car wash is always a nice bonus!
I m astonished at how highly rated this dealership is, as I ve had nothing but an awful experience. I put a downpayment on a new car, but after some gross mishandling of my paperwork, decided to back out. I was told by the general sales manager that this was not possible because I signed for the car (I didn t) and when I told her that I had not signed, she pretty much tore her salespeople and finance manager a new one (in front of us) and eventually gave me the money back. The only saving grace of this dealership was the finance manager, Ace, who did everything in his power to make it right and even paid for the $500 restock fee (which we were never told about) out of pocket. He deserves a raise, but the rest of them are incredibly unprofessional and lack basic communication skills.
Can never go wrong with Crystal Kush helping you in the service dept. She is awesome!!
Orlando have been an exceptional sales represenative with the purchase of my niece car
My service advisor was great and I appreciate him staying on top of my concerns. I was just a little upset because the operator I placed my appointment with promised a clean up of my car, and that was not done.
Overall, it was good.
Best place to purchase and maintenance your Toyota, great professional service.
Tyler was my contact and he was amazing! Kept me informed throughout! Couldn t have been better.
I came to Scott Clark for a tire rotation and to have them look at one of my back tires which had a slow leak. They also took the time to to bring out their tire expert and explained to me the wear and tear on my tires and why it would be wise to get new tires. Due to the very busy schedule they still fit me and came by often on up dates. I have always had a good experience at Scott Clark and recommend them highly.
Fraud is the best way to describe their practices. I bought a used car from them advertised online with heated seats and a moonroof, premium model infiniti. when they delivered the car it had none of those features it was a base model. Even though the dealer tag, which they left on the car advertised those features. I am convinced that this was intentional as the original dealer tag was in the vehicle. When i called to complain their finance department said they would hold the paperwork and not send it though financing in an effort to find me another car. There words to me where they own many dealerships including the infiniti store at lake norman. After a month i got tired of waiting and decided to just wash my hands and return the car. Only to find out they lied again and processed the financing on the car. I assume they took advantage of me because i am an out of state buyer, but i wonder if this is just common practice for them as no one at the dealership seems to think this is a big deal. You expect this from a buy here pay here but not a major dealership.
Friendly staff, nice inventory, had exactly what we were looking for. Really like the warranty that comes with the vehicles.
Mohammed was my service advisor and he made the entire process seamless and easy. He gave me all the options and was extremely informative (without being pushy!). This location always has a warm, family feel and me experience is always great. Thank you!
I had an appointment to meet with a salesman. I was right on time, but after 15 minutes he was nowhere to be found. They lost a sure sale.
Went in for service and the car wash is always not working.
It was a busy day for them (didn t realize that Monday afternoons were popular ?). My car was half-washed, and I wish I had more time to ask questions like can I get an oil change here and now, since it s not included in my 5k check up? I m a bit annoyed with that. Oh well.
Their WiFi was terrible, but the people were nice enough. I will come back again but make sure to bring my hotspot.
I had a great experience at Scott Clark Toyota. I scheduled my appt online and as soon as I pulled into the garage I was greeted by Mike. My car was serviced quickly and they even took it to the car wash without me asking.
Very good service experience. Greg was very attentive and professional. He kept me informed through the entire service process. I really enjoy doing business with Scott Clark Toyota!
We were moving from Charlotte to Florida and didn't even make it off of 485 before 1 of our 2 newer cars broke down. We had the tow truck take it to our original dealer (NOT SCT). After going back and forth on price (it would have cost more than it was worth to repair) and feeling pressured and taken advantage of, we were referred over to Jimmy at Scott Clark Toyota. Jimmy called us immediately and then put us in touch with Paul with online sales. He was amazing; in fact, the entire dealership was the best experience we have ever had. Paul handled everything for us as he knew we were closing on our new home and starting new jobs. We bought the car, we found a delivery service to pick it up, and Paul had moved the items from the old car to the new car. It was a little unnerving buying a car we had never looked at or done a test drive; however, the car is absolutely perfect. We will only ever buy from Scott Clark (even living in a different state 9 hours away). We trust them completely and would recommend them to anyone who is local to Charlotte or states away.
I have bought three vehicles from Scott Clark's Toyota. Having worked in auto sales in the past, I had a fantastic experience with every transition at the dealership. From the greeting to the delivery, I was completely satisfied.
Extraordinary customer service!
I was greeted with a pleasant smile from service advisor Ashley McLean, she was knowledgeable, efficient
And patient.
Thank you Ashley you made everything to go fast and smooth.
Place it s nice, big and modern
And of course I love the perks, like free manicure while your car it s been service Coffee and snacks
Like I said.
Extraordinary customer service
Johnnie Fluker is the best car salesman on the lot! He did what needed to be done. He knew exact what I wanted, respected my limits, & made it happen. I promise you will not regret working with Johnnie to get the car you desire. 10 across the board!
Thanks to Rashid Gregory & Mike Miller the process to getting my new car was smooth and easy
Excellent attention to customer service! Treated like family. Great job from the entire service team! Keep up the excellent work!
Jose Hernandez was AWESOME! Very knowledgeable and helpful. I didn't feel like I was getting the run around and we got to a great deal and I got what I wanted.
The salesman was great to deal with and they are quick to answer any questions I have.
BUYER BEWARE!!! Be careful if purchasing used autos here. They purchase wrecked/damaged vehicles and sell at retail without disclosing to the customer. Sure you can "ask for the CarFax", but if they purchase and sell before it hits the CarFax, you're up the creek once the accident is reported. Dirty Dirty business here.
It was a great experience and I appreciate it. Thank you
Krystal is great, I always hope to get her when we take our vehicles!!
This is the absolute worst Toyota Dealership I have ever walked into. I had an appointment set to pick up a car at 5:15 PM... I show up, and my car is sold. I was willing to buy a new car but they thought it would be nice to insult me and offer zero discount. The salesman, who was frustrated someone sold his car went to get his boss... 45 minutes later I didn't even ever here from the "Manager". I walked out, went to honda and bought a car.
These people are slimy and will try to do your wrong. STAY AWAY!
Had a great experience at Scott Clark's..Shane Watson was my salesman..I could not ask for a better salesman. He was not pushy..I went in with what I WANTED, not needed, and he was very accommodating to my wants. My husband was out of town and he even helped me get the paperwork signed and sent back. If you are ever in the market for a vehicle please go see Shane he will do whatever is possible to put you in a vehicle!!
They are always nice, informative, communicative, and timely.
As always, no issues during my visit. My Service Manager, Billy Carroll always provides great care and professionalism. Excellent experience.
I bought my RAV4 to Scott Clark's Toyota on Thursday. Shane Crow confirmed the part that was need, I received quick and professional service. The part was ordered on Thursday, received and installed on Friday. I am very satisfied with the service provided and appreciate the help provided by Shane.
Great service at Scott Clarks for minor tune up and two new tires.
Crystal was very helpful and efficient.
Really enjoyed working with Desmond Campbell! He did a great job answering questions and working with me on the vehicle and price that I needed to purchase a used car. Well done!
The service rep took care of the car from the time I got there until I was ready to leave.
The worst customer service ever. Put additional miles on a leased car but forgot to include them into contact. Dealer did not contact my insurance company so I had to send insuranve info to toyota financial services myself. Etc etc. Looks like they only want your money without bothering themselves about the service
First of all I rarely leave reviews for anything but had to write about the awesome experience we had at this store! My wife and I came in to look at 4Runners and were greeted by Leudy, one of the salesmen at the dealership. Right away we felt comfortable with his NON pushy approach to us and willingness to help us look at vehicles without selling us right out of the gate. He took his time and did not rush or push us once. In the end we purchased a 4Runner from him and were also taken care of very well by the finance manager Phillip who again did not push anything on us. This was a simple buying experience which is rare to most dealerships anymore. Thank you again guys for being the exception to most dealerships anymore!
I have used Scott Clark Toyota to service my 2009 Prius ever since I moved here two years ago. They never cheat or suggest unnecessary work. My car is running beautifully thanks to them. My recent advisor Kevin was excellent!
Crystal kush asst supervisor helped me with my service needs. Top notch service. Very pleased and professional. Will definitely left everyone know how pleased I was with service. T. Deese
Good selection. Good product. Professional sales approach.
Scott Clark's Toyota made it an easy and nice experience to trade in my old car and get a new one. I was very appreciative of the time they took to meet with me and answered all of my questions. I love my new car!
Good customer service. Greg was very helpful. Also; the total time to service the car was quicker than expected.
Such a quick and easy process! Paul and Phillip took care of everything and I got to drive it home the same day!
It's people are helpful and nice lot's to do while you wait
Would absolutely not recommend visiting this dealership. Sales process was pleasant but finance team horrased us to death on buying a warranty after we repeatedly told them no. Discovered damage to the front end of the car after getting it home that the dealership was very hestitant to fix.
They were wonderful. Everyone worked with us to help us find the right car and find a way to finance that would meet or budget and payment needs!
Mr. Cline,
I would suggest sending in secret shoppers every so often. The experience today will not bring me back to your dealership to purchase another vehicle. Please review the email I sent to Paul Powell.
So impressed with Scott Clark Toyota in Matthews! My son purchased his first used car, last May. We had an issue with a pre-existing problem and the Manager, Scott Ascough and the salesperson, Michael Black made it right! It is so good to know they re still companies that stand behind their products!!! I look forward to purchasing our next car from Scott Clark Toyota in Matthews
The folks at Scott Clark are top notch. They delivered my vehicle and picked up my trade. Everything was so easy and seamless. I would highly recommend them to anyone who is looking to purchase a new or used vehicle. They truly care about the customer and it shows.
Travis Wilson
My wife and I just purchased a new Toyota 4Runner from Scott Clark Toyota. I used Travis Wilson and was very pleased. He listened to what car features we wanted and he offered his advice on how to best match our new vehicle. During the 2-3 week period we were looking Travis always communicated quickly and was enjoyable to work with. When we finally came down to discussing pricing I pushed him and his dealer on a fair price point and Travis was very professional and listened to our thoughts calmly and we settled on a fair price. I was probably the most impressed with Travis during this period. He called to check in after the purchase and ensured some features we need to be added where done so in a timely manner. I would highly recommend both Travis and the Scott Clark team on a job well done. We plan on using them in the future when purchasing a Highlander in 2-3 years.
One of the best experience I have ever had. Xavier and Mike was awesome customer service and I absolutely love my new 2017 camry. I will definitely be back!!!!!
I go to Toyota from 2003 and I have always been satisfied from there 5 service.
Great experience with Travis Wilson. Good price on vehicle and trade in and the time involved was minimal. Very efficient. Highly recommend Travis if you are looking!
Exceptional all around. Jimmy, our sales manager was fantastic. Travis our sales person is unbelievable and great. And our finance guy, Ace, was the best finance person I ve ever had. This is the sixth Toyota I have bought in the last seven years for my family as we are a Toyota family. We always go to Scott Clark as they always put the customer first.
Very impress with Wesley. He was very knowledgeable with excellent customer service. Very honest And I can say sincerely he was looking for my best work for my car.
I recently moved to Charlotte and wanted to buy 2018 RAV4. We had a great experience with Scott Clark. Our sales person was Le Tran. He made the process of buying a car seamless since day one. Le Tran helped us in finding our new car. It was hard to find the color and trim we were looking for but he managed to get exactly what we were looking for. I am thankful to him and Scott Clark team in assisting us wonderfully through the whole process. Le is very professional and holds great knowledge. His attitude and dedication towards his job and in helping his customers by going extra mile makes him an excellent professional.
Cheers to Scott Clark and the wonderful people like Le Tran !!
Keep it up ! Happy Customer !!
Angel was a great dc she even pulled my car around for me.. Leudy was my salesmen he did a great job. All the Managers are awesome. George in Finance is a great guy!
Chris O'Mahony was very very helpful and professional. He was able to get me the discounts that I qualified for. I thank him so much for all his help and I will definitely be doing all of my car service business with Scott Clark and would recommend to others. Thank you all for your gracious assistance in keeping my vehicle properly serviced and staying with in my budget. Happy Holiday's.
Have always had a good experience getting service on the Kia Rio I bought from Scott Clark.... until now. I had them replace the front brakes after it was recommended. Immediately after, it started making a scraping / rubbing sound. Took it back and they admitted that they cut the rotors incorrectly. Offered to sell me new ones. I said no, fix what you did. They recut them, with the warning that it would not quite be "Kia recommended." That seemed to fix it, but now is scraping and rubbing again. I will have to get new rotors at some point, but will get them from some place else.
EDIT: I only recently saw the response to my review after getting a Google alert (initially couldn't find my posted review and then forgot about it). I called Mr. Phelps and he was very nice and wanting to get to a resolution. Made an appointment to have the rotors looked at. The end result was that Scott Clark replaced them at cost (no labor), which I considered a fair outcome. My thanks goes out to Mr. Phelps and service manager Wesley at the dealership.
Great Staff- great spirit in working with customers. GO Rashid!
I recently bought a brand new 2021 Toyota Tacoma from Scott Clark Toyota. My friend had bought a car from salesman James Perkins and she swore by him. I went and saw him myself. He exceeded my expectations! I never felt pressured one bit and he made sure that I was super comfortable with my purchase. No buyers remorse whatsoever. You have to go check out my guy over at Scott Clark. You wont be disappointed!
Scott Clark Toyota has the best service department. Assistant Manager Crystal Kush has always treated me the way a person should be treated. She really cares about her job, but even more about her customers. Awesome!
I went to Scott Clark's Toyota City due to it being the biggest Toyota dealer around. I knew what I was looking for and Travis Wilson helped point me in the right direction. He was honest and upfront about everything I asked him. Totally satisfied with my new FJ Cruiser and the quality of service myself and my wife received. We were not attacked by salesmen which is a huge plus. Travis did an excellent job at getting me the vehicle I wanted for the right price, and did me a solid on my trade. Excellent job, and I will be seeing ya!
Twice in the last 6 months I have tried to purchase a vehicle for myself or a family member. The first time no one would call me back after promises. I was traveling at the time and was trying to work out over the phone. NO SERVICE AT ALL
I found an used vehicle that we have been looking for online
I tried again this week to get information on a used vehicle to no avail. I asked for information over the email and even made an offer with no response after addtional 2 emails. I then called after 5 and talked to sales person and worked out the deal and he was going to email me info that they needed. He called to say they could not find the vehicle and he was going to call me back in 45 min when manager came in. That was 16 hours ago and still no call.
This is only the second review I have ever done. SCOTT CLARK TOYOTA is a terrible service company in my opinion and everyone should be aware.
Regards
Chris Harrill
Car was not serviced correctly. I asked for a state inspection to be done among other things. I was then charged for more than my initial quote WITHOUT my car having been inspected & was not made aware! Now that I'm trying to get the issue corrected, my service representative won't answer her phone or return the calls! They just don't care about you once you pay.
Buying a new car at Scott Clark Toyota was an easy, quick process. Paul Moore was very knowledgeable about all the features on the car, as well as very friendly and upfront. I would highly recommend making your next purchase from Scott Clark Toyota.
Great customer service, was much quicker than anticipated, Pete Acree is an amazing service advisor.
Travis was a real help, Great Guy to work with. Very knowledgeable and fair, doesn't mess around just shoots straight but is kind. 10/10 I will absolutely be buying my next car here again.
My 45,000 mile service was due and I had a tire indicator pressure light on. I booked my service appt. online, was greeted immediately and everything was taken care of at a reasonable price. Shirley Wood has worked with me on a couple of occasions. She is always professional, efficient and friendly!
I had no problem everything went so smooth if something else was needed for my car the nice young man came and talked to me about it he made the suggestion he was very polite and helpful if I had to rate him I'll give him a 10
Justin Bustle has always taking great care of all my service needs! He is a great asset to Scott Clark's Toyota!
Purchased a truck from them this past Saturday, all went well with sale. The reason for only 2 stars is that I had a couple of simple questions come up. Left Multiple phone messages and emails to both salesperson and finance guy as well as internet sales manager. It's been 2 days and no response from anyone. I guess you're only important if you're buying!........Update! I did finally get in touch with someone last evening and got my questions answered. Upgrading to 4 stars, would have been 5 except for this delay in communicating with me.
Good explanation and recap of multipoint inspection
Jimmy Cline and Travis Wilson made the buying of my new 2016 Toyota Tundra a very quick, easy, and pleasant experience. Jimmy Cline (General Sales Manager) is a good friend and great guy. Wanting to give me the best care in my search for the right truck, he handed me over to his trusted salesman, Travis Wilson, who is also a great guy. They found me the exact truck I needed. We have three little boys and another on the way, so we needed a truck that would not only take me hunting & work on the farm, but also legally seat six people. There is only one model that can do that; the Tundra SR w/ a folding console in the front seat. They found the only truck that would work, in the color I wanted (black), and had it delivered to the dealership (Scott Clark's Toyota). They went above and beyond by putting some special touches on the truck just for me. Jimmy Cline has a huge heart and is always a pleasure to deal with. Travis Wilson was extremely kind and patient, and super accommodating of the unique needs and desires of our family. Both of these men were great to deal with and I'd highly recommend them to anybody looking for a new vehicle.
Always get good service and their customer service. Is excellent
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