Andreas Viehmann

Review of Samsung Electronics GmbH

Samsung Note 7, then bought the replacement shortl...

Samsung Note 7, then bought the replacement shortly thereafter the feeder of the device. Purchased accessories have indeed taken back the I dealer, but Samsung is not ready to refund my shipping expenses here, as I am waiting since the 21.10.16 on the repayment of 828 euros from the Note 7, Samsung is stupid and thinks that it is 2- 3 weeks until the amount of the 7th grade is paid back. Great club! Samsung is now working since 21/10/16 with my money, a mess without end, as well as with my return shipping costs of the accessories which I can not continue to use.
Samsung says that the German end customer is stupid and can offer that one pulps everything with lapidary e-mails or does not respond to write-backs.
Samsung is the very last club and I will never again buy a device from them if so handled with the customer, one bears their problems in the purse of customers like me, am I a bank or even Croesus? I do not think so and what can I ask for if a device is taken back because of manufacturer deficiencies from the market and is confiscated. Hey Samsung, is the customer passing you around the most valuable way to do that with one ?! Also the fact that as a buyer I now dispose of the no longer usable electronic waste - garbage (power supply headphone cable replacement pins) for you also because you wanted ONLY the phone without everything, but so you can also save disposal costs.
Who asks me now if I am disappointed in this company, YES and that completely.
Thank you, Samsung, for giving you interest-free loans and for having to take extra money into Samsung's hands so that I can get rid of the unusable accessories.
On such a business behavior is shitty on it!

And I write this only because everyone else should also know how to deal with me specifically.