Daniel C.

Review of Samsung Electronics GmbH

It was a bit long ago, but at that time there was ...

It was a bit long ago, but at that time there was no way to rate Samsung Electronics or their products.

Back in 2008, when we moved into the new house, we ordered and bought a double-sided Samsung refrigerator (RSE8KGPS1XEG) for around 3500 euros. Back then it had almost everything you would expect from a refrigerator. Unfortunately, it broke after three and a half years and the following parts had to be replaced, cooling unit and the display. We then paid around 300 euros to replace the aggregate. The company that had carried out the repairs then informed us that the display was no longer available or available.
So we had to use the refrigerator without ice, which annoyed us very much.
I communicated this directly to Samsung Electronics in Schwalbach. However, there was no response or apology whatsoever which made us very upset.
A refrigerator for 600 euros would have lasted 10 years and a Samsung refrigerator for 3500 euros had not even lasted over 3.5 years. Despite multiple complaints, Samsung did not respond.
We then said goodbye to all Samsung devices (TV, notebook, cell phones, dust robots, refrigerators, etc.) and have only been using competing models such as Apple, LG, etc. since then.
At least these do not break after 3.5 years and the spare parts are still available.

A company that advertises that much money should work more on service and customer satisfaction than a company from a third country.