Route 46 Chrysler Jeep Dodge Review

LIARS! LIARS! LIARS! Keep as far as possible from this dealership as it is full of liars and thieves.

Best experience. I purchased my second car here and it was fast and easy took less then an hour. Took my car in for service fast and simple even was provided a rental.

Highly recommend this dealership. They were very helpful and gave me what I felt was great deal. They have a great selection of vehicles. I will definitely recommend them to friends and family.

It was a pleasure working with Luis F when I purchased my new dodge. He was so personable and knowledgeable about any and all questions I had. I will certainly keep doing business so long as Luis is there !

The professionalism of thier service department is atrocious. No one there respects your time and will ignore you until you demand help.

The sales department attitude is not any better.

Won't go back here; which is a shame since the is so close.

I came in searching information on a pre-own vehicle. I met with Nelson Lopez he kindly guided on the right direction. Given that it was a secondary car, I was not in a hurry but if I am ever in need of a purchase i will most definitely come in to speak with nelson Lopez.

Special Thanks to sean musalaev for helping me get into a new Jeep Wrangler Had a wonderful experience at this dealership. Thanks again Sean for getting me into my new car.

Free lifetime oil changes but be prepared to wait several hours to get it done.

Great experience, staff was very efficient and friendly as well. Wait was reasonable.
Thank you for great experience!
Armando

I bought my new renegade from Hector Colon and it is amazing! I also got a great deal! Thanks route 46 and hector for my car!!!

Poor service from seller, not a welcoming smile place and their courtesy coffe they give, their milk is expire and gave me a horrible stomach ache

Got the vehicle of my dreams from an awesome salaesperson. Wesley Till made my buying experience fast and easy. #ASKFORWESLEY

Mike S was a great help! Extremely professional, didn't play games and straightforward.

Not confident in the service technicians. 2012 jeep liberty- Brake light was on and they claimed to have bled the brake line and replaced a wire. Within 30-60 days, the brake light came on again. When I took it back, they claimed it was brake pads I needed. Turns out it was indeed the brake line again. I almost got into an accident. They did not tighten the line so, air seeped in causing my brakes to be weak and not stop properly.I will not be going back. It's unfortunate, because I've been going here for the past two years. I do not recommended this dealer for any of your car service needs.

They attempted to pull a fast one over me with $800 for trans lines. Never returning again

5 stars just is not enough!!! The best car buying or leasing experience ever!!! The staff is all so accommodating and friendly. They really strive to make sure you are happy with the choices you are making and that all your needs are met. I recommend everyone to stop by this dealership when considering a new vehicle, a used vehicle, or buying out the vehicle you are currently leasing. Whatever your car needs may be, this dealership has you covered!

I had the best experience purchasing a car here. Justin was extremely welcoming, knowledgable & efficient. He made sure to answer all of my questions & made the process easy. Thank you so much Justin! I will definitely be letting everyone I know who to go to when purchasing a vehicle. Highly recommend!

was reffered by my brother to go see erick great guy got a great lease special on my new 2019 grand cherokee altitude

Thank you to Sean and Bill for again providing me with excellent service. They are very hospitable and kind.

I've been to Rt 46 Dodge before to lease a 2013 Dodge Dart. I was looking to save some money at the time and Sterling helped me out big time. When I was ready to buy a Dodge Charger I went to sterling again. I went in knowing exactly what I wanted and again Sterling made it happen. He was very honest about whats available, what can, and what can't be done. He ended up factory ordering a vehicle for me so it had everything I wanted. I definitely recommend going to see Sterling at Route 46.

drove all the way up after a friend recently purchased a car from route 46! the first thing i noticed was how huge the place was. it was new and clean. Mike Managano helped me out from start to finish was was just about as helpful as I could ask for. We picked out a beautiful new Jeep Grand Cherokee 2014, we walked out back and there was just a sea of vehicles ready to be sold. so many colors and options to choose from. mike pointed me in the right direction. I got a great price on my trade in which i was trying to sell privately forever!! After negotiating the numbers quickly and picking the lease term I wanted, Frank Mirabella helped do the paperwork. I was in and out of that office pretty quick. By the time I was done the car was all cleaned up and ready to roll. Mike gave me a hand putting all of my personal stuff from my old car into the new one. Threw the temp tag on and I was on the road again! Fast and easy which is something you don't normally get from a car dealership. I would send anyone here everyone was great couldn't ask for anything more! Thanks mike

I brought my jeep in for an oil and service was excellent. Salesman Mubeen approached me about possibly trading my vehicle for a newer model and was helpful with giving me information about the newer wranglers.

Great overall experience. I bought my grand Cherokee from this place and had all my services done there as well. Best deals around on new/used vehicles and maintenance.

Service is the best, in and out. Always done right rhe first time.

today i bought my first car with sean and he made the experience great! i wouldn't have had this experience anywhere else! i guarantee you would love it!!

This is my second time buying a jeep from this location. I could not be happier with my purchase. I went to Felicia Casale for both car purchases and she was the best. She was very professional in helping me find the truck i wanted in my price range. I would highly recommend coming to her to purchase a vehicle from this location.

Terrible experience called multiple times about a specific truck and was told they have 4 in stock the exact way i wanted. Drove there from an hour away just for them to tell me we dont have that specific truck but we have something similar. The worst dealer i have ever been too.

So I'm on my 2nd Grand Cherokee. Jeeps in my opinion are phenomenal vehicles I recently had my Jeep serviced at Rt. 46 Chrysler*Jeep* Doge the staff there are always very courteous, patient, and willing to help you in any way possible. The service department I give 5 stars they are awesome keep up the great work. I feel Rt. 46Jeep*Chrysler truly customer friendly..

From the Start to the End this was the best experience I have ever had buying a car. My Salesman RJ was on top of everything and the process was a smooth and quick process. They handled everything with my lease return which made things alot easier.

I would Highly Recommend Route 46 Chrysler Jeep Dodge and would suggest you give them a call for your next car purchase

Darrin Kleinstein

I recently purchased a Jeep and had an amazing customer service experience with Salesman Mike Mangano. He was friendly, knowledgeable and most importantly HONEST. Mike was busy with other customers yet he very much respected my tight time constraints and made sure I was taken care of as quick as possible. I'd highly recommend buying a car from him!!

I had a great experience here. Aquil Malik got me the best deal on my jeep and i was able to leave with my car same day.

Junior and Bill have been more than helpful in choosing a safe reliable and affordable car for my step son. Will recommend all day!

I've been taking my Jeep to their service dept since 2005, and they'er the best...but their sales dept is the worst. Always whined up leasing my jeep from some where else (Teterboro / DeCozen). Been to there Sales dept. 3 times this year with the promises of getting me into a new jeep and three times I've left so disappointed and upset. Even explained my situation over the phone, so that I wouldn't have to waste anybody's time...and they always told "Don't worry about it, I promise I will get you into a new Jeep". So it looks like I'll be taking my business else AGAIN!!!

So this is by far the worst place to purchase a vehicle not only did they place a different name on the cat so my services gave me issues everytime but they also haggle you with prices even if you come in with a pre-approved loan. I paid an extra 2000 for no reason just as a down payment that never went towards the car it just went to the sales rep as a bonus for making the sale.

i purchased a new Jeep Wrangler Sahara last week from Wesley Till. He made my buying experience nice and easy and will be back for future purchases.

My experience at route 46 Chrysler jeep dodge was amazing. The person that helped me was Stephaine. She was very helpful. Answered all the questions I had with answers I wanted to hear. If anyone want to buy a new or used car at this dealership I highly recommend it. Ask for Stephaine .

I come to this dealership for oil changes. The people and the work they do is great, however the wait is horrible. On a Saturday with an appointment it at least a 2 hour wait. This had been the case every time I have come here for the past 2-3 years. Today, Wednesday with a suggested 2:00 appointment it s now going on over an hour. I m sitting across from someone who has been here since I got here. He s out cold. He s been sleeping for the past hour. I understand there is a limited amount of garage space, limiting the amount of cars being worked on at one time. Since increasing the building size is not a realistic solution, management needs to work on how they can reduce the amount of waiting time and or provide loaner cars. I do not believe the owners of this establishment would rate anyone highly if they were to sit and wait 2 hours for any service, whether it s an oil change, Dr visit, or any service. Management needs to be the customer to understand the inconvenience. There are Six Sigma Lean processes that would increase productivity and minimize the customer s wait time. It s time someone looked into the situation. It s been 1 1/2 hrs and I m still not done.

I received a call from David Strauss telling me I was approved for $25,000 loan for me to leave work and get there and told nothing can be done I think that s very unprofessional

Today(9/25/20) i had chance to talk to Taylor on the phone and made an appointment for 5.30pm but she wasnt available when i arrive at appointment time . so i met Bob in person to test drive Jeep wrangler but the way Bob were behaving, it seems like he dont care. Bob was rushing, he seems like dont have time to answer customer questions even tho i told him im planning to lease within next weeks. Since he was rushing i couldnt even get chance to test drive the car. Poor customer service, i will never come back to this place.

Ok I m so happy i ran into this dealer omg Dennis and Marcell are amazinggggg they are the reason i was able to purchase my dream car i couldn t believe I m driving home with this Dennis is very polite and smart he knows Alotttttttt about any vechicle in the lot i can say he sold me the minute he started talking i Did not feel pressured or forced like most dealers do i can honestly say I m confident with this purchase and looking forward to being a loyal customer here so thankful for these 2

I did went there after a phone call from a old male telling me about getting me into a car with no credit or or deposit problems and I did spend with this lady about 3 r hours trying to sell me a $15 to 20 dollars car deal. I told them that didn't want to spend that kind of money. My time was wasted there I I did walk out by this car dealer laying to customers. They should be doing that at all. And not only that I told this sales lady or from finance that I want low possible car payments and she wants me to pay around 3 to 4 hundred dollars plus a full coverage. All lies. New customers and low budget people like me be for the look out with this cars dealership like this one and others that all are liers. Good luck..

The past couple of weeks have been a whirlwind of emotions. I found out my old 2011 Jeep compass was going to cost me a lot of money to get fixed. Needless to say, I was disheartened, I had to come to the realization that I had to get rid More

Mike and the team here were very professional and had a great shopping experience. Took care of all of my needs and not a lot of unnecessary pressure like other dealerships.

If your looking for a great deal on a car or truck this is the place to go. Top notch first class service the whole way through. Steve J made my truck buying experience quick easy and painless. I HIGHLY RECCOMMEND!!

Had Wesley Till as my saleman. He sold not only me a car, but also my daughter. Made us both very happy and even got us a better price then we first thought. Highly Recommend

Our buying experience for the Jeep Grand Cherokee was a great one. Our salesman, Ricardo Matienzo, was on point. He made sure he listened to what we needed and wanted. I would recommend this salesman to anyone who is buying a vehicle. Wait time was very minimal with all the stages in buying a vehicle. Signed one very happy customer.

Definetly the best Jeep dealer around New Jersey. Gabriel Dominguez is the go-to guy. Helped me get the best deal possible on my Jeep Grand Cherokee.

I will never buy or lease a Jeep again. I brought my Jeep in to this dealership a week ago and still don't know what's wrong or what needs to be replaced. This is the most unprofessional service department I have ever had to deal with. Customer care is a joke. My lease can not end soon enough so I will never have to deal with this dealership again. Everyone I know needs to know what I have had to put up with at this "dealership".

I just purchased my 3rd vehicle from this Auto Group. The 1st 2 cars I bought from the Nissan branch and the 3rd was from the Chrysler Branch. Although the payments "Changed" at the time of sale on my last car, that is not why I have an issue with the dealership. I have an issue because I actually tried making a deal for a 4th car within a week and I got a run around for 5 days. They made me an offer on the car and then realized they could not honor the deal. Had they simply told me that I would have accepted that response, but instead they strung me along for 5 days only to tell me they could not make the deal.
The Sales staff at the RT 46 Jeep Dodge Chrysler simply embody EVERYTHING we all think of Car Salesman...

purchased a used jeep, car was great but they completely screwed up my registration. Going on a month without a valid registration on my vehicle.

Countless hours trying to get answers. Incredibly frustrating experience.

Incompetent and no recourse .

I m so happy I decided to stop by at rt46 Chrysler jeep dodge and perchase my dodge Durango it s was a hard choice to pick the right one since they have a wide variety but thanks to Peter Chack (such cutie) he made it easy for me to pick the right car.. thanks Chack for the excellent service and Patience will recomend 100%

Great people, when I walked in I was quickly taken care of by the receptionist. Mike Solomon was my sales consultant and he took care of me like I was family and got the price I was looking for and the car I was looking for.

WARNING: You will be risking the lives of your passengers and yourself if you use this location. I brought my vehicle here for a tire rotation and break service. $540 later I'm driving on the highway with my family and the both rear wheels start to come off. The technician couldn't be bothered with tightening the lug nuts on EITHER rear wheel. I called twice to complain to a manager and report the situation; NO ONE would address my concerns or take my call. I've issued a formal complaint to JEEP and recommend that you have your vehicle re-inspected by REAL Technicians and professionals if you've had the misfortune of bringing your vehicle to this location. Besides being over priced, their work and ethics are questionable at best.

Bought a 2015 dodge journey in love with my car ! Overall had a pleasant experience thanks

Oil change took 1hour..
Expected I guess..

i purchase a wrangler from angello arias i luv my wrangler...i will recommend all my friends and family to route 46 jeep

One word. "Painless" experience. You read so many horror stories about dealer service centers with cars being brought in for service and sitting there for weeks, delays etc. My car broke down Friday, road side assistance had my towed in Friday evening without me waiting around and they allowed us to drop keys off in the drop box. I got a call from the service dept. On Saturday that the car is there and they're looking at it. By Monday my car was fixed and ready to go. I'd highly recommend a dealership that takes such good care of their clients.

Ricardo was my sales person & I can honestly say he was one of the nicest and most understanding person ever. Regardless of all the questions and concerns my parents and I had regarding the pricing and the vehicle, he was able to find a way to make us happy with the end results. Definitely will recommend this dealer and Ricardo to my family and friends.

Very friendly atmosphere! No pressure! Quick service. I was in and out very quickly with the car I love!! Gabriel was the best!! Walter was awesome getting me out so quickly! Would definitely deal with them again! Thanks for making the experience such a pleasant one!! You both were very helpful!

If you want to be rip off this is the right place. I bought a car here on 2016 I paid for my bad credit at the time. they used most of my downpayment in GAP insurances, ok I didnt get it back then. But when I trade this car for a new one with better interest and low payments. I was trying to recover some money. Guess what this people recieved the check from the Gap Company sent me a form to be sing by me but I never recieve my money back. More that 50 calls and they dont pick up phone calls, not one want to be responsible for answer questions. This is happening since March 2017 and still not recieve my money back.

I had the most stressful experience ever with this dealership this week. I made an appointment for diagnostic testing on my vehicle, that I have only had for 1 year and a few months. The appointment processing was not that bad, I was patient with them due to a recent flooding and the receptionist explained the delay in creating appointments. BUT! I was annoyed the most with the inconsistent information. I was told one price by one worker, another by price by another. In the end, I was just fully annoyed with the miscommunication between staff. I also was told THREE different things about my warranty which just even made me more upset. I spend WAY more than I intended and only got 1 of my issue resolved which is annoying for me. I did not like this experience and I am upset with the service. I ask to speak to a manager, and still have not heard anything from any manager. I tried to be patient, but the amount of information that was not explained or just did not make sense. This experience was by far the most annoyance I have dealt with. Gio, service rep, did explain a decent amount but I am still annoyed with the experience and with what happened.

Scam, bait and switch, lies, and they waste your time. Beware of this place.

Bad you talk over the phone US 1st Pacific car and they tell you they have it because they own more than one car dealership and then you go there in Person and its was never there

My salesman, Marvin Belton, went above and beyond ! He was patient and listened to my needs. He was not pushy. He had great follow up asking how he could earn my business. Well now that I am driving my new Jeep Compass I can say he definitely earned my business and my trust.

Service: Just had my second oil change and can't say enough about the service. I dropped off the car thinking the wait would be too long and I was barely home and they called and said "your car is ready!".
Plus the basic oil change is free w my lease! Such a great feeling the week of xmas - to not spend $$!

There are a few individuals that are nice, helpful and go out of the way to help. However, the business is currently involved in a class action suit. Bergen County Prosecutor's office has been in contact with me regarding the suit. Personally, never let them owe you anything regardless of the amount because they will give you the run-around. I am currently filing complaints regarding money owed to me for the balance of an extended warranty that was not used because the vehicle was traded in before the warranty expiration. It has been months and them have found ever excuse in the book to avoid paying me monies owed to me.

I brought my Chrysler Town & Country in for scheduled service and they performed a 26 point inspection.
The technician found out that the front CV joint was leaking.
I did not know that there was a problem.
They replaced the front drive shaft in the car, under warranty, free of charge.
Thank you Route 46 Chrysler, Jeep and Dodge maintenance shop.
Your service department was excellent and I got the car back in one day.

I had a great experience purchasing a vehicle at 46 Jeep. I haven't purchased a vehicle in a long time but the salesman James Holmes made sure that I felt comfortable with the purchase I made and I'm glade I did.

purchased my new vehicle from erick inoa great customer service from him and his manager adam

The sales staff is one of a kind! They worked diligently to get us exactly what we were looking for at the right price point. Thank you Cauly, Adam, Sal and Amar!

I knew I needed to get a car for me and the homies to be able to all drive together in style and comfort so I decided to buy a car here, Ricardo made it easy to find a car that fit all my needs, it was perfect

RJ is a great salesman. My 2015 Town Country and 2017 Cherokee all got from RJ. Excellent customer service. I will do business with him again.

Just financed a new Jeep Compass and Erik Valentin was extremely helpful, professional, and friendly! He made our experience there very positive and comfortable. He was able to answer all of our questions and I would recommend him to anyone who would like to visit Route 46 jeep!

Came in just to ask a couple of questions but after speaking the young salesman Justin I ended up in a certified pre-owned Jeep lol. I didn't expect to buy so soon but the numbers worked out and it was the exact vehicle I was looking for so I'm pleased to say that I walked out of 46 a happy customer thanks to rt 46 and Justin. Thanks guys

Came to the showroom at a given appointment after driving for 3 hours,car wasnt there. Didnt let me test drive. Nobody mentioned they were closing early. The price that was negotiated, they didnt want to give it to me anymore. Ridiculous. Wasted my time and money. Went to Garden City dodge and they were great. They accomodated me and I was able to get a car from them

Very quick service I brought my 2015 Dodge Durango R/T for oil change and put my navegation to update and they gave me a very good price and was done within about an hour!. I felt it was a good price compared to other places. I also bought my car here and they gave me the best price possible and I love my car! I also want to say the showroom is packed with nice cars.

I've always had good experiences with Jeep 46. Friendly sales staff, without the pressure, always welcoming & friendly. Sean was super helpful in getting me a good deal on a Compass with low money down & low payments. Very knowledgable, professional, & customer service oriented.

Sales person was good and responsive as far as getting photos, let them know it was a 6 hour drive to get there so trying to get as much done before heading down. After calling the bank and getting info apparently someone offered more than their advertised price so no longer can make a deal. Coincidence both days I inquire on the vehicle there was someone going to look at it but they did not purchase it and now someone offered offered more than listed price.... Either playing the typical "sales" game or just poor communication.

I had a very good experience here at Route 46 Chrysler jeep. The salesman, Dennis was very nice to me and my family and I wm overall very happy with my purchase and with they way I was treated there, especially by Dennis.

A neighbor told me to go here so I called ahead to see if they had what I was looking for in stock and they did, first of all. Not many dealerships had the truck I was looking for.
I was introduced to Jr. Villlanueva upon my arrival and he took me straight to the truck I was looking for. JR listened to everything I was talking about and did not once try to push a sale. That alone impressed me. He then worked out a small discount for my involvement as a first responder. The finance department worked tirelessly to find me the right deal and I drove the truck home that night.
I normally don't buy through dealerships because of past experiences but JR did a great job in restoring my faith in at least this dealership.
Great service, financing, warranty and variety of vehicles

Worse dealership I ever seen. No body care.I have a transmission issues, and everyone lies.Really disrespefull and they didn't take me serius because I was a woman and because of my race. Calling my lawyer first thing in the morning.

2/4/20-What an awful morning. I don t know whether this place sucks or the one in Teterboro (As per service receptionist there they were booked for the next couple months. I had an appointment with this dealership (Little Falls) for today 9AM. I pull my vehicle up for service. I speak to the white guy with glasses (I don't remember his name). He told me that he cannot service my vehicle because I did not purchase my vehicle here and the 3rd party warranty they do not accept at this location. Also, that they DO NOT PROVIDE LOANERS. I was told that I have to go to the other location where I purchased my vehicle because it is within 40 miles of where you live. (Which does not make sense because I can go to any JEEP dealer as I wish) So, now they had my vehicle removed from the service area at this location. I called the Jeep HQ and they apologized for this locations behavior and stated to me that they CAN service my vehicle here. I go back inside and discuss this situation with the white guy with glasses, manager , and the receptionist. The receptionist told me that she had my appointment set up as WELL AS MY LOANER ready to go for this location. The white guy with the glasses stated to me that they do not provide loaner vehicles at this location which is a total lie. I asked the receptionist (Cynthia) who was very nice about where is the loaner vehicle section and she told me where to go. At this point is is 10:30AM and they were able to start servicing my vehicle. There were no apologies or anything like that to me as a very irritated customer. I got more apologies from the JEEP Headquarters and from my 3rd part warranty location. My point being is that WHY MUST YOU LIE TO YOUR CUSTOMERS IN REGARDS TO SERVICES. My experience with Jeep dealers have been awful. The service they provide at the service department is below satisfactory and re-training must by done ASAP. I received a missed phone call from the Jeep dealership and it was when they were about to close. I called back within 2 minutes and they receptionist stated that all the workers had left for the day. I asked her what is going on with my vehicle and she did not know. Once again a customer is left in the dark.
2/5/20- Early morning, I had to keep calling for an update on my vehicle. No staff ever calls to let you know what is going on with your vehicle. It has been 24 hours for a diagnosis to be completed. I called and Joe stated my vehicle is ready to be picked up. (If I did not call to ask about the update no one would have called me back.) Long story short it is currently 6PM and I received my vehicle back. Joe handed the paperwork to the receptionist rather than going over what was done with my vehicle. The manager came over and stated, Oh hey I remember you with a big smile on his face (Only if he had a smile on his face the first time we met yesterday and understood the situation about how his staff need to get it together it would have been alright. It is funny that a customer has to be on hold for about 20 minutes meanwhile the staff are all giggling and having fun. If you do not want to work let someone else who is more passionate work and take care of the customers. Zero communication skills/people skills within this dealership. The receptionists have more people skills than anyone there. 2 Stars because of the receptionists and Joe.

Just bought a 2016 Jeep Grand Cherokee Limited. My sales guy was Mike Solomon, very friendly and knowledgeable about the Jeep. We had a great experience and would recommend anyone to stop in and see him.

Had service done on my Charger and all the staff I dealt with was friendly, informative and helpful.

Michael round tree was great for me the car I wanted. Thank you

My experience was very pleasant Amir/Sal was very friendly and cooperative, very knowledgeable about his work.

Basically sold me a dream. Had my hopes up for nothing.

High recommend walking in and speaking with Armando Martinez. He really helped me into a brand new Jeep. Couldn't be any happier with my decision. He was clear, explained every little detail about payment and car. Can't wait to come back and get an upgrade with my guy.

Thank You so much Armando.

When your looking for a new jeep or any car for that matter, go see Marvin and the staff at Route 46 Chrysler Jeep. He made my whole experience there easy and pleasant. He was also more than just a salesperson--he was very personable, sharing personal stories and making sure that everything was running smoothly. For all your Jeep needs, go see Marvin, you won't regret it!

I love my free oil changes!! See Joe at Service. Takes care of me all the time!! Wouldn't buy a car anywhere else !

Had to wait 2 hours and 45 minutes for an oil change and tire rotation even with an appointment. They didn't have a key for my locked lug nuts which they said the did and never told me. Kind of gave me the run around, kept saying 5 or 10 minutes which turned into another hour. Ended up having to cut them off. Only thing good was they didn't charge me for the new lug nuts which I shouldn't have had to pay for anyway. Was my first time there, hoping the next is much better.

I recently purchased a new jeep grand Cherokee from Wesley Till and he made my buying experience fun and easy. He not only helped get me out of my old vehicle 3 months early but also made my new payments affordable. Highly Recommend