Had to wait 2 hours and 45 minutes for an oil chan...

Had to wait 2 hours and 45 minutes for an oil change and tire rotation even with an appointment. They didn't have a key for my locked lug nuts which they said the did and never told me. Kind of gave me the run around, kept saying 5 or 10 minutes which turned into another hour. Ended up having to cut them off. Only thing good was they didn't charge me for the new lug nuts which I shouldn't have had to pay for anyway. Was my first time there, hoping the next is much better.