Round Rock Toyota Review

I've been going to RR Toyota for years and I always get the best service! They know me, they know my cars and have always worked to get me the most Value.

Doris Perez is working very hard for us!!! Awesome energetic lady!!

We have purchased several cars from the dealership over the last 10 years; my most recent experience I purchased a used car to surprise my wife, and shortly into ownership noticed strange driving behaviors which caused my wife anxiety around the reliability of our primary family car.

Hoping that we could work with the dealership to get into a vehicle which would alleviate our concerns (only 90 days after purchase) we found a nearly identical vehicle in feature and price,
However, the sales management team was not interested in the details of our transaction and offered little negotiation between trade in value and the sticker price of the same vehicle (equaling 30% of the total cost of the vehicle). We were up for dropping an additional 15% of the total cost - there was no interest to meet in the middle.

I drive by this dealership every day, but all the positive experiences are quickly forgotten when I face first-hand the lack of commitment to ensure people are satisfied with their purchase.
The focus on profitability over retaining customers has left us in a place where future car purchases will be made elsewhere.

Great customer service and overall service. I have been coming here since 2011 and I have never been disappointed.

Special thanks to Debbie S. for giving me a great buying experience, I can count on her for anything. Thanks Debbie:)

I recently purchased a used car and was thrilled with the process. It was super easy and I got exactly what I wanted. Mark Sullivan was awesome! He was very knowledgeable about the inventory and really listened to us. In every step of the process I felt like he was trying his best to get me the car I wanted at the right price. He was kind, helpful and responsive to all our questions. I felt that he really wanted us to be happy with whatever we chose. I highly recommend Mark Sullivan! The only reason I did not give 5 stars is because it took way longer than necessary to finally get the deal done. However, once the agreement was made the purchase and check out was a snap! We will certainly return here to get our next Toyota! Thanks Mark and RR Toyota!

Went in for an oil change for which i had an appointment. They were ready for me when i got there. I was in and out in about 40 minutes with a free car wash to boot. Best experience I've ever had at a dealer's service center.

Just wanna say I'm thankful and greatful to God first of all, Thanks to salesman Ray Hicks he's the best. The process was quick and easy. I was bless with a good dependable car. If your looking to purchase vehicle round rock Toyota is the place to go. To God be The Glory

This is the Toyota place you need to buy from. I just bought a 2018 Toyota Highlander XLE from Round Rock Toyota. It was the greatest new car shopping experience we have had. Not only are we very happy with the New 2018 Highlander XLE but we are also very happy with the staff there. Rene Sanchez was our Salesman. He did an amazing job at listening to what we wanted and then finding the right vehicle for us. If you're looking at getting another vehicle, I recommend you use Rene to get you what you're looking for. As for financing managers, Rafael Garcia is the man to talk to. He worked hard to get us the deal we wanted. Round Rock Toyota doesn't play around. They work hard to get you in the vehicle you want for the right price. They were both very kind and respectful. If you're looking to buy a Toyota you NEED to go to Round Rock Toyota! Ask for Rene!

Thank You for being so awesome at Toyota and getting me in such an awesome car. Special thanks to Brandon and Oz. I was treated very well here and I am Sooooo Happy with my Toyota Prius!!!! I am a repeat customer!

Pleasant staff. Good waiting area. Came in with under budget price. Gareth Ellzey

We got a fair deal on the car we wanted. Debbie was great through the whole process. She went to bat for us on our trade, and really took time to explain everything in detail to my daughter. She really made our experience as good as it could be. Highly recommend dealing with Debbie and Round Rock Toyota.

Always a great, personable experience! The waiting area is comfortable with refreshments. Restrooms are clean. My service advisor listens, keeps me posted on progress and helps me with any extra info needed. Excellent experience every time!

I bought a used certified Corolla from Liz, who is a rockstar, about a week ago! Such a wonderful experience and I love my car so much.

Very reliable service and they have great cookies in the waiting room too. The Service Advisors really keep the customer advised and ding seem to push a person to buy unnecessary services

Go see Bobby Callender at RR Toyota! Every person I encountered at this dealership was kind, helpful, and I never felt "Pressured" throughout the process of my car search. This was only my second time to purchase my own car, so I was still a little lost on how everything worked. Bobby is an honest and down-to-earth person. He was very informative on the steps taken as well as open to any questions or concerns I had along the way.

The last time I bought a car, the dealership went through the motions and then never contacted me again after I drove off the lot. It was also a nightmare getting any servicing done to the car (they even lost my keys once...!)

Round Rock Toyota not only followed up to make sure of any other questions I had after-the-fact, but they also were sincere in thanking me for my business. Thank you guys!!!

The smoothest vehicle purchasing experience I've EVER had! Curtis Mosely and the staff at Round Rock Toyota are awesome and can work miracles.

DO NOT BUY A USED CAR FROM HERE!!!!!!!!!

I bought a used 2014 Jeep Cherokee with only 48,000 miles on it in November from here. It looked great and drove good during the test drive. After a lot of negotiation the manager and I met in the middle on a price and I left feeling satisfied with my purchase. After just a couple weeks I had to take it to the Jeep dealer for a clunking, turns out the lower left wheel mount was snapped and had been for a while. Paid out of pocket and attempted to contact the Manager at Toyota and received no return call. The Jeep dealer did let me know there was still a Powertrain Warranty, after Toyota of Round Rock tried to sell me a warranty becuase the current ones had expired . The transmission problems continued and I ended up having to get the transmission REPLACED, which fortunately was under warranty. The car still has horrendous problems and I ve driven about 6,000 miles since purchase. I m forced to trade it in and eat the loss, but I d prefer a vehicle that can drive. The reps at Toyota of Round Rock are in sales, and I understand as I am in sales too, but knowingly selling a damaged product as if it was whole is not needed to hit your sales numbers if you re competent in your industry.

I ll move on from not only Chrysler products, but also anything Toyota related. I ll be fine and just hope no one else finds themselves in the same position as me becuase of Toyota of Round Rock,

Amazing experience buying a car at Round Rock Toyota!! Corey Hernandez is a great salesman. He was very honest and knowledgeable about the inventory. He made me feel comfortable buying a new car, rather than uncertain like I had felt at previous dealerships. I will definitely be recommending Round Rock Toyota. Thank you Corey Hernandez!

I often purchase service parts for our Lexus (lexuses?) here as they are a couple minutes from my office. I ve had a few services done as well. They are always quick and very professional!

I'm lucky enough to be a quick trip down the road, but even if I lived farther away I would come here for service. The lobby is always clean (and well stocked with snacks and drinks) and service is quick and updates are frequent. Employees are friendly - and my car gets a wash before leaving!

Wonderful experience at Round Rock. Earlier that day we went to another Toyota dealer but was not satisfied with the customer service. But going to Round Rock, was a great experience. No hassle, gimmicks or games. Anthony had the vehicle that we ended up purchase ready and explained in great detail everything about the truck. The entire staff was friendly and just made you feel comfortable and did everything in their power to get you the deal that you wanted. I HIGHLY recommend going here first if you are thinking of purchasing a Toyota.

If you want a positive car buying experience with excellent customer service go see Adam Fuller- Sales Associate & Gary-Sales Manager. Adam is a great guy....not your typical car salesman... he listens to what features are important to you about the car you want and works with Gary to get you the best deal on the car/truck that YOU WANT without any pushy sales pitch or long drawn out price haggling. Adam & Gary got me a good deal on the car I wanted, gave me a decent trade in for my vehicle, and it only took a few hours and I was on the road in my new car !! I would highly recommend that you go see Adam if your looking to buy a vehicle bc he truely wants to help you buy the vehicle you want at a price you can afford. I also appreciate the follow-up from Adam after I bought the car to see how things were going. I look forward to being a part of the Round Rock Toyota family.

My family and I bought our 4Runner from Round Rock Toyota. Our salesman Timofie Belikov answered all of our questions and made our car buying experience one of the best yet. I highly recommend this dealership! We will definitely be back for our next car purchase.

Thank you!!

Ron Baldwin, sales rep. in used cars is the best! It was a great experience working with him when I bought my 2008 Scion.

These guys really help you out! I will definitely come here for my next vehicle and will recommend their services.

Mechell Burgette, made the purchase of our new Toyota Avalon a great experience. She was not pushy at all, answered all questions. She was very kind in showing us almost every single Toyota model out there. Over all a great experience, and would deff. recommend anyone to have her as your salesperson.

My wife waited an extra hour for the parts/services to get started on our request. It seemed like our appt was pushed back because it was "low" priority.

The service depart was amazing! While we were waiting for our vehicle in the service department we went to look at possible trading in the vehicle. The sales gentlemen I didn t even catch his name was giving us wrong information on the ch-r. When we asked to look at one he kinda wanted us to get the lower end model! He didn t even listen to what we were asking! I m a sales manager myself and if you don t listen to the customer you will lose that sell! The gentleman kept pressuring us to test drive the vehicle and we were trying to compare the specs on the vehicle since he lied about some of the features. He slammed the doors shut on the vehicle and said when you re ready to buy come on back ! After that he sped away in the vehicle didn t offer us a business card never offered a bottle of water, didn t have manager engagement at all! He was so rude we walked on over to round rock Honda and Micheal was amazing! We re definitely buying from round rock Honda! Night and day experience! Was very courteous and listened to our needs and wants and help steer us into the right direction. I wish I would ve gotten that gentleman s name, but sales is not his forte!

Very grateful to have experts and great customer service taking proactive care of my vintage Prius. A wonderful car that deserves to be treated well! Thank you Adrian and service experts!!!

Shawn Draper helped me with my car purchase. She was very patient with me as I went in several times to look and test drive cars. She kept an eye out for the perfect car for me. When Shawn found that perfect car, I bought it! She took the time to go through all the features and followed up with me a few days later to answer any questions I had. Shawn is very upbeat and energetic with a passion for helping people!

Happy to be an owner a new 2020 4Runner!! Anthony Vincent at Round Rock Toyota is awesome. He made the buying process so easy and pleasant. I checked other dealers around town and he gave me the best deal and included a window tint for free! RR Toyota's dealership is big and clean. Highly recommend. I'm loving my 4Runner. Thanks Anthony and crew!

I love going to Round Rock Toyota service department. Everyone is so friendly and helpful the moment u walk in. My service advisor is Kimo and he is awesome and honest. I highly recommend him and this place.

Had a awesome experience purchasing a 2020 Camry Francisco Mendez was great I highly recommend him he and all the staff were very professional

I don't think they really want to sell cars here. Really strange...

Service is always great.Staff are friendly and professional.

MIKE UHRIG helped us get our new Prius! We loved working with him and he even delivered our brand new car to our house! THANK YOU MIKE!!! Carolina & Jason Strong

Justyn DePaul was amazing. We arranged to purchase a used vehicle with him from 3 hours away in Houston, TX. We felt like celebrities walking in there, everybody on his team welcomed us and knew who we were, they were all very friendly and accommodating. Ashley in finance made the paperwork end of it a smooth and very quick process. The dealership is very large and super clean, well staffed and stocked with beverages. I would absolutely make the 3 hour commute again to purchase a vehicle with them. Thank you all so very much!

me and wife needed a new car really bad the last dealership i went to kinda got over on me and im having a baby soon so i needed something reliable. JR gave me alot of help and with the help of some others at toyota i got the car i needed and i know my wife will be safe while im deployed. so if your looking for a nice reliable car for your family or if your a soldier in fort hood shop around to different locations and toyota is a good one. they take care of military and what ever you need they try there best to work with you. trust i was in a bad situation and they helped out alot.

"Superman Wade" -This review is based on an great experience I had with an employee that works at Toyota of Round Rock by the name of Wade. I was at a gas station in Pflugerville attempting to change my daughters flat tire and I was having so much trouble. Then out of nowhere Wade came up ask if I needed help. He spent about 45 minutes with us and even went home to grab another jack to help. That just speaks to the character of the company. If Toyota hires great guys like Wade, that are willing to take time out of there day after a long day of work to help a perfect stranger with a flat tire then I'm sold. Funny thing is Wade isn't even a sales person he is a mechanic so he had nothing to gain. So shout out to Wade for being a great person and representing his company well. I told my daughter when she is ready to get a new car we are going to Toyota in Round Rock. If everyone there is as Great as Superman Wade then I trust that I will be taking care of right.

Fast and friendly service. The waiting area is clean and functional. Service was finished way ahead of the stated time.

Always get great and friendly service from Scott Backus. And the work is always done right.

I usually do not go to this location but they were very very friendly. The location I usually go to is usually rude if I dont know who my appointment is with but everyone at this location was polite and took care of my appointment quickly. I really appreciate it.

Amazing customer service. Look for guy Shappy. He is just awesome with great knowledge and makes you feel comfortable with your needs for a car.

Gave a 4 for service. Takes a minimum of 2 1/2 hours for oil change even with an appointment.

Worse customer service. The cedar park Toyota way better.

Great Experience. Evan Reis did an outstanding job in helping me to chose the best car for my family. His knowledge and consultative approach was amazing and all the family is quite happy with the choice. Besides that (since I have just moved to US), Evan helped with every single detail to enable the deal (insurance, financing, License plate, etc..). I definetly recomend this Dealer and specially Evan. Thanks a lot.

Good service, fast. I came earlier than my appointment but they were available for us

Professional and courteous employee especially Miss Sally.

Dorris, Gary, and Brad made it easy and tons of fun. First time buying at a dealership and it was the best experience!

Great Service! Most professional service dept in Austin area. Iris is great and always takes care of me. They are not the closets dealership to me but are worth the drive. Highly recommend

Scott always takes the best care of me and as long as he is their, I won t be going anywhere else for service work!

Absolutely LOVED my experience with this dealership! They were SO helpful and knowledgeable and patient with me! If you're looking for the smoothest, easiest buying experience, hit up Curtis!

I highly recommend Round Rock Toyota! My sales consultant Randall Sanchez was wonderful! He was friendly, knowledgeable, and patient. He gave me time to decide which vehicle I wanted and ensured I received the best deal possible on my vehicle. This is my first time purchasing a new vehicle, and he helped me figure out each step of the way. The sales manager Yaroslav came and introduced himself, which I appreciated, and Ashley in financing made finishing up the paperwork quick and simple. Thank you to all the staff at Round Rock Toyota!

Loved everything about my experience. They were straight to the point and got the job done. Excellent customer service.

I moved to Austin from NYC and reluctantly needed to buy a car. Stephen at Round Rock Toyota did an amazing job working with me and helping me find the just the right small SUV.

Debbie Standiford is awesome!! You need a new car go to her. She's great and gets the best deals!

Great discussion with initial Technician. Called on Saturday morning and was able to get afternoon appt for oil change. Great experience with entire process.

Internet sales manager was amazing and made buying the truck a great experience and the saleswoman Austin was just as great in making sure everything was in order.

I just want to share that this has been the absolute best buying experience I have had. The entire team was so helpful and kind. My salesman Joe Lieb was exceptional, he showed me he really cared and went the extra mile to get me the best deal. Daniel Benson, the finance manager was also wonderful, he took the time to explain everything and made the final steps a breeze. Thank Round Rock Toyota! If you are in the market for a vehicle I recommend you try here first :)

My wife and I were totally confused with our new navigation system in our '13 Highlander. So much so that we hardly used it the first 4 months.
Then I contacted Ryan Scheffer at the dealership set an appointment and met with him to review/re-learn how to utilize our nav system.
He was great, well spoken, very understanding of our lack of technical knowledge, and has enable us to finally utilize our "high dollar" nav system.
THANKS Ryan for a job well done.
Mick

The entire staff at Round Rock Toyota was phenomenal during the purchase of my new Toyota. From GM Tracy Gurnett, SP Justyn DePaul, F&I M Grant Hong to DS Jonathan Garay. Extremely helpful, down to earth and professional. Helped navigate through the buying process w/ what is in the best interest of the customer and not the dealership. Ensuring that you walk away w/ the best experience possible. Thanks Round Rock Toyota for an all around excellent car purchasing experience.

Gabriel Clark did an awesome job showing me around the lot and what the options where.

Brian Gilbert is a real stand up & honest guy. If you are in need of a vehicle, I would highly recommend him. Great knowledge & customer service.

Mia is an awesome sales lady! The whole experience was good

I had Sally and she was great. Very straightforward and communicative hassle-free service.

I am fairly new to town and was in need of a vehicle. I met with a Mike Langford and he was great! I went in very pessimistic and was pleasantly surprised of the outcome. That says a lot since I am very picky especially when it comes to buying a car. He helped me get exactly what I wanted and needed in my daily driver (2015 Toyota Camry). Now with a growing family, I will be headed back in the near future!

Was looking all over the State for a 2020 Toyota Land Cruiser. Justyn and his team were great. They had mistakenly advertised too large of a discount on a 2020 Land Cruiser which was very apparent. When they realized this the General Manager himself gave me a call and said he would still give me the advertised deal and all the money for my trade in. I was not assisted even 10% as well by nearly every other Toyota dealer in the State. I was please with how painless, fast, AND transparent Justyn and the Round Rock team were with me. Buying a car comes with a lot of stress and unknowns, with Justyn and the Round Rock Toyota team you will not have that problem.

The service on my Tundra was efficient and thorough. My Service Mgr (Adrian) did an excellent job keeping me informed and explaining the results of the multipoint inspection and the overall condition of my vehicle. Overall experience was excellent!

We bought used Sequoia with Saeed at Round Rock Toyota. We got a great deal and the car was clean with great condition as our sales person promised. We would love to do business with them and recommend them to all our families.

Great customer service and great communication! Mario was super awesome!!

I just got a new Sienna from Round Rock Toyota and the experience was amazing. For the first time ever I felt like they were on my Side. Byron West helped us make every aspect smooth and easy. I would suggest getting with Byron when you go in for your next Toyota purchase. This is my second car from them and it just gets better every time I go in!!

We will get our next vehicle from there

Nice location & Venue, limited variety of models, the usual long waits, and pushy saleswomen and men.

Just another echo of the car dealership environment. (See movie: The Goods)

As expected, way too reliable on the short sale and you usually end up with the car they want you to buy instead of the one you walked in there for.

Don t get me wrong though, very nice people who want your money but a subpar sales structure.

Debbie S was fantastic in helping me with my car. Was in and out in about an hour and a half, including test drive and trade in. Excellent experience, no nonsense.

As always an amazing experience. Sally is awsome. Always has been and will be.

Excellent service per usual. Been going to Scott Mazoch for almost 7 years now at least. They know what they doing. Love it!

I absolutely love driving my new RAV4. Many thanks to the Round Rock Toyota Team, specifically Dipak, Gary, and Brad! They listened to us and found us the very car we wanted! Thank you for being patient and kind! Buying a new car was a satisfying experience!!!

They were great when I bought my wife's car but I brought it back to them to have 2 things looked at and I've been waiting for over 3hrs now. Turned out they didn't fix either issue I had but told me that both of the issues I had we're common in a journey and that's just how they were. I've never seen an ISSUE that was ok... That's why it's called an issue. Definitely won't be going back for maintenance.

We came in a few weeks ago in desperate need of a vehicle after our car broke down again. We had a very strict budget. Mike Langford came to the rescue as with his counter parts and got us into a new RELIABLE car. We love our new Corolla and am thankful that we had the pleasure of working with Round Rock Toyota. Thank you, Mike!

Debbie is amazing! She is friendly, knowledgeable and a wonderful assist to Round Rock Toyota.

I saved lots of money on repairs that were recommended at other shop's but determined to be unnecessary by Toyota. Just a few hundred for routine maintenance and my 2014 Caroll S runs like new. Gotta love that

As with most people the car buying experience is one that I dread because you normally are dealing with the typical short sleeve short tie wearing slime ball car salesman that just wants commission. I will say that dealing with Corey Hernandez was the best experience I have ever had so much so I referred my brother to him to buy his car specifically from Corey. I didn't feel pressured to make a purchase and he was very understanding with the issues we had with our car that we were trading in. Great guy, Great service and Great experience all around. I will be buying another car from Corey when the time comes.

Very easy to schedule service. Great customer service and the staff are truly friendly. They took care of my 4runner and returned it clean. They explained everything that was done. I'll be back!

Allan was very attentive and professional when it was busy. Will come back for future car services!

The salesmen here are not pushy. Definitely recommend Henry if you go here to buy a car.

Very easy going people. My saleswoman Stephanie Eldridge got me the car I wanted. Tested 3 cars and settled one the one right for me and after bargaining was able to reach a deal lower than the price I wanted to pay. Great sales rep and wonderful upper management. Definitely will come back for my wife for that Tacoma.

My brother called for us before we went out to buy our 2015 Rav4 because the salesman we used 2 years ago no longer worked there, and we didn't want someone pushy or flaky (been through really bad experiences several times with dealerships). He told me manager recommended for us to see Mrs. Debbie, who waited for us even though she was supposed to leave at 6pm that day. We drove right over, and we got there a little after 6pm; she listened to what we wanted, worked with us on the price we wanted, and took care of us above and beyond. She ended up staying there until 9pm which is when we were finally done with papers.
We had problems with tinting, (which is a whole other review that I don't want to get into here) and when my brother suggested to call her about the problems, she looked into it right away, and got the sales manager to speak with us when we went to pick up our vehicle. She doesn't just sell you a car and forget about you. She made sure we were taken care of after the fact. I recommend Mrs. Debbie to anyone who goes to buy a new vehicle at Toyota.

I called and got same day service for regular maintenance, including tire rotation. While there, I expressed some concerns regarding my tires. All issues were addressed, Mic was great at explaining everything, and I was out within an hour or so. I have used Round Rock TOYOTA for about four or five years- always excellent!

Rene worked with us to get us our dream vehicle (2020 RAV4 Limited AWD). He went above and beyond what we had expected. Simply put, NO funny business, we told him our budget and what we could do, and he made magic happen within those constraints. They even found the exact color/trim model coming into the USA via boat and reserved it for us... way faster than expected. We re definitely buying our next Toyota from Round Rock Toyota!