louis butler

Review of Round Rock Toyota

The service depart was amazing! While we were wait...

The service depart was amazing! While we were waiting for our vehicle in the service department we went to look at possible trading in the vehicle. The sales gentlemen I didn t even catch his name was giving us wrong information on the ch-r. When we asked to look at one he kinda wanted us to get the lower end model! He didn t even listen to what we were asking! I m a sales manager myself and if you don t listen to the customer you will lose that sell! The gentleman kept pressuring us to test drive the vehicle and we were trying to compare the specs on the vehicle since he lied about some of the features. He slammed the doors shut on the vehicle and said when you re ready to buy come on back ! After that he sped away in the vehicle didn t offer us a business card never offered a bottle of water, didn t have manager engagement at all! He was so rude we walked on over to round rock Honda and Micheal was amazing! We re definitely buying from round rock Honda! Night and day experience! Was very courteous and listened to our needs and wants and help steer us into the right direction. I wish I would ve gotten that gentleman s name, but sales is not his forte!