Round Rock Toyota Review

I really enjoy working with Claudia Markham. She is very honest on prices and very efficient in communication! She answers my question perfectly and she won't annoy you using useless information or meaningless emails. She is always and only there when you need her. Recommend!

I recently purchased a vehicle from Round Rock Toyota. There were some issues with the car that the dealership was not aware of, but that made me very uncomfortable. I went back to the dealership with my concerns. The GM Caron Corzine addressed it immediately on 4th of July weekend and had Marty Banks, a Sales Manager contact me. I met with Marty and Mark Sullivan my sales person. They asked me what would make me happy and I told them that I was very uncomfortable with the car and they immediately offered to give me full price trade and get me into a car that I was comfortable with. This dealership, it's management and sales staff exemplify what Toyota stands for. I couldn't be happier. I love my car and I would recommend Round Rock Toyota to everyone looking for a quality vehicle with GREAT service attached.

Grant was amazing help and can't wait to work with him in the future!!!

First time visit to have car service. Great place, and reasonable charges. No much waiting time, and the staffs were professional. Four stars bcoz I waited for quite several minutes to get reception, which is sort of understandable as I stopped by at lunch time.

Great customer service as always! Sally is the best. Super friendly and knowledgeable. A great communicator and fun. I trust what she says which equates to an honest service department.

Great place to get you vehicle serviced, very professional atmosphere that makes you feel at home

This dealership has given back to me trust only a few dealership can offer. Debbie Ah Yo has been so helpful in choosing the vehicle that fits my needs not my wants! I can't thank Debbie enough! Kimo in service has been spectacular as well! He given me nothing but a 5 star service! Thank you guys!

Best service experience I ve had to date! Very happy to make the switch to Toyota.

Pretty straight shooters. Austin was an awesome sales gal

I walked in this dealership yesterday ready to spend 20k+ on a vehicle. Not once was I approach by a salesperson or asked what they could help me find. I inquired about a vehicle I'd seen online to the front desk clerk but it had just been sold. So... instead of them helping me find something else they let me walk out the door without ever speaking to a salesman. My roommate said this same thing happened to him at this location a couple years ago.

Pushy and won't take no for an answer.
Came in with cash in hand, left there with nothing but an huge headache.

The service here is always top-notch. The waiting area is comfy, staff are courteous and efficient, and the refreshment bar has a surprising amount of variety. Definitely does not have the standard "waiting on your car" feel.

Wow..! This place was so calm so clean had all of my favorite colors I was so relaxed to be at Round Rock Toyota I couldn't believe how relaxing yourself speak I didn't feel any pressure whatsoever what a wonderful place. I met Derek Jackson he was amazing young guy was such a full responsibility but I must say I'll always come back

I recently purchased a used vehicle at Round Rock Toyota and had a GREAT car buying experience. My salesman, Corey Hernandez, was very accommodating and the best part about the deal was that he was easy going and not pushy at all!!! It honestly was the most relaxed car deal I've ever done. Mr. Hernandez was open, honest and knowledgeable about his inventory. My experience with Mr. Hernandez was so outstanding that I've referred several family members to him. I am overall one happy Toyota owner thanks to Mr. Corey Hernandez and the rest of the amazing Round Rock Toyota staff!

Knowledgeable staff, competent service and at a fair price.

They are absolutely superb in customer support and expertise. I have completely changed my mind about going to non dealerships for maintenance. This dealership was honest and corrected a problem that couldn't be fixed by two previous mechanics. The Round Rock Toyota service department has definitely earned my loyalty.

Make sure you ask for Brian Gilbert. He is the bee's knees. Definition of the cat's pajamas. He's a great guy and will make sure you have the best and most entertaining experience. Make sure you let him know that D is looking for him.

Rick did a great job helping me through the used car process as a first time buyer...very communicative and useful guidance, I'm very happy with my purchase from here!

This was my first time buying a car! I m 23, I have good credit and needed financing. I emailed their location about a used Honda Civic they had just gotten in! I got a response back almost immediately from Justyn. Justyn, a sales representative from Toyota helped me purchase the Civic and I couldn t be happier. Although the process was a bit unsettling due to his boss being unwilling to help a college student get to a lower price, Justyn was great. He was attentive, helpful and gave great advice on first time car buying! He came in on his day off to see to it that I got my car and that it was up to the standards that I wanted. He honestly wanted what was best for me and even offered to help me find other cars at other locations! Then when I got my car the tire pressure light came on and usually once you buy the car you re done, but he was awesome and told me to come in whenever and he would personally see to it that it got fixed! Turns out it was just that the sensor needed to be rebooted. If anyone needs help finding a car I would recommend to see Justyn DePaul at Round Rock Toyota!
Thanks!

All the staff at Round Rock Toyota was friendly and professional especially Chris who was patient with me while making my decision.

They do great work at this toyota service department. The service people are very nice

All of your Service Department staff were friendly and responsive. My Service Advisor (Kimo) was extremely knowledgeable and provided service that exceeded my expectations! You should be proud of this 5-Star Group.

have to say, although I didn't leave this dealership paying the amount I was hoping for, I have to understand that I have a credit history that is my responsibility to keep, and we often blame sales-persons for our past mistakes causing us to pay more in lieu of this. However this review is not based on how much more I need to pay a month, but rather the attention that I received from the sales person. Brian Minh Truong was my representative and I have to say that his knowledge, dedication and consistency on trying to get me the best deal I can get was just overwhelming. As a person who works with customer service, I can really appreciate when someone is just working off of a script, vs someone who's passionate to provide its customer the best then can offer. This was the case with Brian. I never intended to get a brand new vehicle for my trade in with the negative equity I had and my credit score, which I'm not proud of, yet again he along with the Toyota crew were able to work on a price that works for me. I am a happy customer, and rest assure that I will buy there again (of course not anytime soon).
I will also choose this place to work on all my vehicle services, hoping that I will get the same treatment. I know that normally Toyota thanks us (or me) for trusting them, but it's really thanks to them for trusting and working with us. And thank you Brian, as even while I was typing this review, he called me to follow up on my 1st 24 hr experience. This means a lot!

Nathan Johnson was the best. He even can out to my car after the appointment was over to help me figure out how to get certain information to appear on my dash screen. Thanks Nathan, You da Man!

We bought a brand new Toyota Corolla Sport this past weekend and absolutely love it! If you are ever in the market for a new vehicle you should come by and speak with Debbie. She was simply the best!

I ordered some parts for a my truck.. They said both will be here on tuesday.. Only one came in. And then lost the paper work for my part(s).. I ain't coming back here..

Car was in the shop from 9-3 before they called to tell me the parts they were sent are the wrong ones! Will have to place a new order & with the holidays being next week they were not sure they would arrive in time. Very disappointed.

They are always great to work with and I have no issues bringing my car in and getting my car back the same day. The most recent time I had scheduled online, but did not realize they do not look at online appointments until day of, so I was unable to get what I actually needed coming in. I wish someone had alerted me to this fact otherwise I would have called ahead instead of having to find another company to fix my problem. I wish they had checked on my appointment prior to me coming in because of the notes I added. My steering wheel is also still not completely aligned and they checked it off as green on the form. Otherwise, great service center and friendly staff.

Fast and friendly service when you need to care for your car. I have a service contract so mostly affordable unless you need service not covered...then you might want to shop around.

I went to this location after leaving the Kia dealership around the corner extremely frustrated after walking the lot TWICE and never being approached or acknowledged by the sales team...
Not wanting to waste an evening of productivity in my shopping, I bipped over to this lot with a couple cars in mind, and was excited to see it also shared a lot with Honda so I was going to get to knock out two brands in one night!
I was approached, almost immediately after getting out of my car, by one of the best sales guys - Eric Johnson - who made me sit down with him and realistically go over my budget, needs, what I actually liked, and was realistic with me about what I could actually get out of what I liked.
As fate would have it, the first car I test drive I LOVED. But I wasn t ready to commit, as I was still in the middle of the process and hadn t tried everything I wanted to... AND THEY LET ME LEAVE with the promise they d have an estimate for my trade-in the next day. So it was minimal pressure, honest service, and they worked really hard to make sure I got as close to everything I wanted while staying in my budget. AND I came back the next day, was very happy with my trade-in offer, and decided to go for it and get exactly what I wanted and they worked with me, minding my wishes and needs, all the way through to the end.
I love my car, I loved my experience, and I highly recommend this dealership - Make sure to ask for ERIC JOHNSON! I can t endorse any other of the salespeople as I had no experience with them... :)

Julia was very attentive and got me out super quick

Great people. They always have good advice. Scheduling service is easy online. They treat their customers well.

Good service for my car and great service while waiting. They offer many things for the kids to do and provide food, drinks, and friendly service.

Awesome service as always. So superior that I brought the Avalon in from Houston for yesterday s service.

We had such an excellent experience purchasing our new Tundra at Round Rock Toyota on Saturday. You have one of the best sales guys around! Arman Torshizi was not only amazing to work with, but he is the reason we will shop here for our next Toyota!

II wasn't sure if I was ready yet to buy a new car but thought I would just go look, Grant Woods was the salesman I talked to and he was GREAT! Explained I was just starting to look wAsnt quite ready to buy and he wasn't pushy but he was very knowledgeable, ill definitely be back!

Liked the car, but the salesman was SO SLOW and we felt like our time was being wasted. We walked in knowing what we wanted (including some stock numbers) with our own bank financing, ready to purchase. Max insisted that we sit down and talk about our needs for 15 minutes. After test driving he insisted that he had to talk about our possible financing numbers with his manager, even after being told directly FOUR times that we did not want or need dealer financing, and did not have a trade in to run numbers on. After waiting 5 minutes, watching him stand around in the office talking to no one, we just left. We had our there (hungry, restless, bored) kids with us and do not have time for time wasting nonsense. Pretty awful service...

Seamless experience, traded my hatchback for a pickup and Randy made it happen!

I bought my first new car at Round Rock Toyota. Friendly atmosphere. Ask for EVAN. He gave me plenty of options and didn't pressure me.

Prompt, courteous, and skilled. No complaints in the 4 years I have been going here.

Super friendly service and staff. They did everything they could to get me the best workable deal. There was absolutely no pressure or urgency forced upon the sale which proved that my satisfaction was in their best interest. I am very happy with my purchase and have already recommended them to other friends who are car shopping. Overall, really great experience. :)

Excellent customer service, quick turn around, convenient courtesy ride both ways. Most important no pressure tactics used to force in performing additional repairs than needed.

Great group of people. Hannah took care of us. She was knowledgeable and accommodating. Thank you for the pleasant experience. Oh Brad the finance dude was effin hilarious.

I particularly appreciated my service advisor, Sally. I trust her to tell me what s really best for my vehicle and I really appreciated working with her.

My advisor, Sally Hulbert has always been honest and disclosed everything up front. This time, needed an inspection, oil change and recall service for airbags. While the appointment went a little long, Sally kept me well informed and their waiting area is a good place to work remotely. Unlimited water, coffee, wifi and a clean bathroom.

Went in just "looking" at a 2013 Pathfinder and ended up getting a 2016 Toyota Highlander. Chris was awesome! He listened to what we wanted and what our options and budget were and made it a wonderful experience. Normally new car buying is so stressful and I always feel like they try and sell useless warranties etc. but I walked out feeling so confident in my vehicle purchase. I was given more than value of my trade in and paid way below MSRP on the vehicle I purchased. They took a huge loss just to make sure we got a good deal and said it was the least they could do with my husband being a veteran. I brought my 6 year old nephew along who loves cars and they were so great at keeping him involved in the process and making him feel special. I will never ever forget this car buying experience and they earned a lifetime customer!

Great sales service! Instead of walking around the lot in the heat they bring the car to you to test drive.

Friendly staff all arouns, nice waiting area, and drinks/snacks made for an excellent experience. Service is always quick and reliable. Everybody I interacted with gave me the feeling that everyone there enjoyed their job and was committed to providing a great experience.

i love this place! they get you in and out real quick, the facility is super Nice (very clean and comfortable), everyone is really friendly, and in my experience, they've been super efficient. Plus i just called around to see about getting my oil changed for my 2011 prius, they are by far, the best price in town.

Will never go here again went today and they are not interested in selling trucks. Will take my business somewhere else. Lazy sale rep

I just purchased a Toyota C-HR. Curtis was my sales consultant and was very professional and helpful through the purchase of my new vehicle. Last week I brought my car in to ask a question regarding a mileage issue with the car. He didn't just tell me to take the car over to service myself, but he personally took the car over and spoke to several people to figure the issue out. He definitely went well above and beyond of what was expected. I definitely recommend Round Rock Toyota and Curtis as a sales consultant.

I didn't like the way that one of the workers, talk to me, like I didn't have a trundra.

No surprises here our servicing of our 2017 Avalon Hybrid was extremely fast and efficient with exceptional professionalism

I love Round Rock Toyota Service Dept. Never any problems and the staff is very polite! The service manager Chris, he rocks! My brother from another mother.....
Thank you!

awesome experience; Doris was great in helping us find the car that we wanted; she was very knowledgable and very easy to work with; Max was also in assisting us with closing our deal; Saceed was very professional as well as quick and thorough with the final paperwork; overall experience was awesome; recommend Rock Rock Toyota to anyone looking for a new or used vehicle

Round Rock Toyota is a shining beacon for what car buying should always be like. Rene, the salesman who assisted us, was exceptional, as was the entire management team behind him. We walked in, 15 minutes before they were supposed to close, mind you, told Rene what I wanted and what my budget was, walked out less than an hour later with a shiny new 2020 Corolla that he and the management team knocked down significantly from the MSRP to meet my budget. If you re in the Austin area and you re shopping for a car, go see these guys. They re the best!

I purchased a 2020 Tacoma TRD Pro yesterday at Round Rock Toyota. My homework served me well especially my choice of dealership. GM Tracy Gurnett and her team are obviously on a mission to change the worlds stereotypical perceptions of car dealerships. The sales person, Adam Fuller, treated my wife and I well. He was very professional, friendly and approachable. As a result, the transaction was very transparent.

Advice to Buyers; Do the homework! Choose an honest dealership that values customers and choose a sales person you like. You cannot go wrong with Tracy and here team at Round Rock Toyota! Most importantly, ALWAYS treat people the way you want to be treated.

Thanks again Tracy for the great experience! You ve earned a customer for life!

David and Natasha Roberts
Georgetown, Texas

I had an appointment to service my 4Runner. My technician, Allan Schrillo checked me in within a couple of minutes after I arrived and had me back in my car within thirty minutes. He handled my service very efficiently. I would definitely recommend Toyota of round rock for service of your Toyota.

Many are our experiences with car purchases that came with no small number of problems. Our experience with Toyota Round Rock was not one of these!
The staff was highly knowledgeable and easy to work with--in particular, the salesperson Saeed made this process a smooth one--and consistently provided excellent service while respecting what we as customers wanted.
Round Rock Toyota goes out of its way to honor the needs of its customers. The salesperson Saeed even brought our license plates directly to our home at 10 PM! The level of customer service offered by Round Rock Toyota is bar none. This is our second car purchase with this company, and we will certainly provide them more business in the future.

The service is great. My technician has been very diligent in making sure I understand what I need to optimize my mileage and make sure my car runs efficiently!

Thanks to Roger Summers we had a great buying experience at Round Rock Toyota. We don't buy a car very often but his knowledge of the vehicles and no pressure approach made for a pleasant buying experience. We are happy customers!

Randall Sanchez helped me out choosing the right car for me and gave me what I wanted! Good, economic cars.

Round Rock Toyota did a wonderful job of repairing my car and kept to the schedule they set. Their shuttle driver was polite AND was an excellent driver.
While they had my car, I asked them to also clean the car s interior. When they were finished it was beautiful!!! Very best results I ve ever received from any car cleaning service!
Thank you!

Doris was beyond outstanding. As a saleslady, she knew her product, and she demonstrated that. I would recommend her without any reservations. Doris is a super star.

Doris perez/ clock is awesome. Shes full of positive energy and lovely personality then u Can trust her.

We thoroughly enjoyed the car buying experience!! Bob Taggert took great care of our needs and made it easy for us to make a sound decision by offering realistic options that align our interests. Great job everyone!

Good service and friendly representatives, good refreshments at waiting area. They do a good job on my car every time I go.

Great service, comfortable place to work while service was taking place. Saved $100 because associate told me I didn't need a particular service because it was completed during my 60K check last time. Great job!

Took 2003 Tundra truck to have starter replaced ( intermittent starting and not starting) happy with service and total cost. AAA 15% discount .

I was upfront with my salesman (Adam) on what I wanted & what my desired price was.

As a result, we were able to conclude our negotiations on a positive note as I walked away with a brand new hybrid rav4. I could tell that the interest of the staff here was set on creating a fair trade between buyer & seller.

The overall experience was a pleasure and I would recommend Round Rock Toyota to anybody considering on purchasing a vehicle.

Giving it 4 stars because they said it would be an hour to an hour and 15 min for my car. It ended up being 2 hours total. Luckily I had someone to pick me up. Sally is my service advisor and she is great! She explains everything that's done in good detail. If they could just make the times shorter it'd be great!

Had a wonderful experience as always. Just bought my 2015 Highlander XLE from my favorite salesman Mohammed Merchant. As always, no pressure and took excellent care of my car buying experience. The finance dept was great as well. This is our 4th vehicle we have bought from him and will continue to do so. Service dept has never failed us either. I use to hate to buy a vehicle because of at the mess you have to go through with high pressure sales. I would rather have my teeth pulled with no meds than to buy a car. Not since I started buying from Mohammed and RR Toyota. It's been a pleasant experience every time. We will continue being a Toyota family and buy from these guys. M. Fox GTown Texas

After a full afternoon of of shopping for an affordable used car, for our daughter, we arrived at Round Rock Toyota hot and tired. We were greeted with a friendly smile and hearty handshake from sales rep., Gary Walshire. He walked with us while my daughter and I looked at all the used vehicles on both lots and was quick with answers--but no pressure. When we needed to test drive he was right there and after several test drives we felt confident we found the one. The next day, on his day off, Gary joined us at the dealership to process the sale.

We really appreciated the no-pressure approach Gary gave, his friendliness, and consideration of how we liked to shop. Thank you Gary!

Also thanks to your dealership in posting prices and car details on every car on your lot. It made shopping so much easier since we had in mind what price range & year model we were looking for. After being at some dealerships, won't name names, that had ZERO information on the car except make, year, & color it was a welcome relief not to rely on the sales rep for information on the every single vehicle.

Not many options for used cars, had to go through the website on my own to figure out which cars were available with them.

I went and bought a car June 1 on my birthday and they made sure and gave me a great deal, worked with me on my needs as well as made my birthday very special! Thank everyone:)

After looking all over town, I ended up finding the BEST deal on my Camry here at RR Toyota. Our Consultant, Randall Sanchez, was super knowledgable and thoughtful, very friendly and made the entire process a breeze. It was my best car shopping experience yet.

From the start to the finish Adam Fuller was so nice and helpful. He did everything he could to get me in the right car for the right price. If you are looking for a car go visit him and he will help you!

Nathan is a highly qualified and thorough professional. I'll definitely ask for him to take care of servicing my Prius again.

I'm very happy that I went to Toyota to buy a new used car. The service was amazing and the workers are friendly. I would recommended this place if anyone wants to buy a vehicle. I would definitely come back again to buy my husband a vehicle. Thank you so much for everything. I'm very grateful to them.

This is my first Toyota and what an amazing experience it was. Everyone was so friendly. Thank you Tracy, Arik, Brad, and mostly Debbie! I love my new 4Runner!