I purchased an alternator for my 2006 Ford Freestyle Limited and the cheapest I found was on Rockauto.com. I ordered it and it came fast. My husband just put the alternator in yesterday and it fit and worked. It charged my battery. My ford went from not starting without the use of jumper cables to it starts right up now. Thank you Rock Auto. Definitely a repeat customer. Keep up the great work.
A great option to have, shipping was slooowww, but never the less, i'll recommend it to all.
All I can say about Rockauto is... Thank God for giving us this. Even if the discount code is only 5% just think about what you would actually pay at a parts store. So if you go to a parts store you will pay double for the product . With Rockauto you pay half price and a 5% discount. So Thank God for Rockauto they are the best!!!!!!!
I ordered a bumper cover for my car and when I opened it, it was cracked and of no fault of the shipping company and rock auto would do NOTHING to right the situation and now I'm stuck with a $120 part that's complete junk.
"RockAuto...!!!"..very nice, really helpful, easy and perfect place to shopping parts online.... Worldwide shipping. I'm always happy do bussines with you "RockAuto"
All around great website! easy to navigate, and the cheapest parts
great job guys saved over 150 dollars part was on time an was the right one local parts stores have a problem with that.
always a pleasure to find the parts I need - in stock!!!!!!
My experience with Rockauto has always been fantastic. Rockauto has made owning a US built vehicle in Australia so much easier (I've had 3 now) and if it wasn't for Rockauto's competitive pricing and excellent customer service, I don't think I could afford to own my favourite US made vehicles!
Ordering process has been surprisingly unexpected and completely efficient. Recommend to all.
I have dealt with these guys twice now for parts great prices, easy to find parts for older vehicles that the stores no longer carry, and they keep you up to date as to when you should receive your order, if you order the wrong it's very easy to ship the part back for refund or credit or getting the right part shipped as in my case I messed up ordered the right part but for the wrong year. These guys are the best I have found to deal with.
Sincerely,
James Grear
Excellent store, the best on the internet. I congratulate you to send to Mexico!
Just ordered a motor mount from Rock Auto for my wife s Camry. Paid about $35. But at my local auto parts store, same exact part was over $100. The power steering pump on my truck went out yesterday, and a new one from R/A was $33. But I couldn t wait for it to ship. So went down to Advanced Auto, same pump- $103! Rock Auto customer for life!!
Love this site! I have ordered a lot of parts though them and never one problem. Truly a great site!
great parts with fast shipping and the best prices. everybody should be pleased with this online parts store.
RockAuto continues to be a no-hassle source for parts. When our local vendors are not able to supply us, I have become very confident in ordering from RockAuto. On time every time with no issues.
very cheap, quality service and trusted! recommended
Great customer service. Lots of options to choose from. Excellent service even after the sale.
Rockauto does not care about customer service at all.
I ordered 2 headlights and one air filter and payed for shipping as well after one week I received 2 headlights in very bad condition due to the poor factory assembly and I requested the return label) from Rockauto and returned the items to them.
Here are the issues:
A: I returned All 3 items to Rock Auto as they sent me pretty much bunch of garbage but their customer service saying the have received only 2 headlights from the retuned package! and they did not received the 3rd item which was being packed in the same box!
B: They have issued me less than %40 of what I payed for!
C: they charged me full payment again for the return shipping! ( %70 of my money went for 2 times shipping and returning the items just because they sold some garbage which I gave it back to them.
D: Now I sent several emails to their customer service but no response!
I never buy anything again from Rockauto and will never recommend this company to anyone for any kinds of service.
The first place I check when I need something for my car. Great prices and quality. Loyal and happy customer.
Rock Auto sells BAD parts w/ missing pieces. Horrible Company!
Working on a old truck, ordered several parts. Most of the parts had something wrong or a missing piece. They had been repackaged. I know someone else was missing a custom bolt as was in a box and didn't go with the item. I contacted there website as instructed, they told me the part came that way. How can you have a lower ball joint w/ no boot to hold the grease? I could pay to ship it back and then they would take away the original shipping which was for the whole order. So they get the part back to sell again for someone else to go thru it, then give me zero refund. They are a online business, they will not speak with you on the phone. They say if they wanted to talk on the phone they would not be a on line business. I know there parts are a little cheaper than other places at times, when you get a cheaper part that is not usable then it is no good to have the cheaper part! There are many other places to get the same part cheaper than the parts store around the corner. Rock Auto does not care about the customer at all. They want the dollar and do not care who they steal it from by selling bad parts and not standing behind them. You might as well stand on the street and give the money away at least at the end of the day you will feel good about helping someone. With Rock all you will get is bad parts and stress. I know other people who have purchased and had the same problems! Wish I would have heard the issues before I purchased from them!!!
I love using RockAuto! Prices are almost always super low compared to retail stores and other online sellers. Price are low enough to compensate for inevitably high shipping charges on heavy parts. If you have time to plan ahead and don't need the part immediately, always check RockAuto first!
Love buying car parts from here, competitively priced and large selection
I have 4 different vehicles that I maintain between me, my wife, and our kids. I can get parts delivered to my home faster than the local retailers can "Special Order" them in, and they are half the price. For example I bought a power steering pump and paid less with the core charge, than the post core price of the local guy, and received it 2 days sooner. Not one issue, top notch shipping. Have never had to call for service, because they get it right, each time. Thank you Rock Auto, for helping me keep my cars on the road.
Ordered a part from them that they advertised it would fit my car. The part didn't fit my car and caused $100 worth of damage to my car. They wanted me to pay for another part and refused to refund me or reimburse me for the added cost for it being the wrong part.
Said part would fit on website. Part was not even close and clearly had been returned before. Refused to give full refund claiming was not their fault. Will never order from them again.
Created label not ship out for 6 days, still ask wait. Customer service help nothing and hang up the phone with me.
Great prices choice of brand name or discount parts always great quality
last purchase bought a new brand name alternator cheaper than local rebuild.
The Lamest Customer Service Ever
Never thought I would write this about Rockauto. Trouble started when I ordered parts and later checked the tracking. The trouble is that the shipment is going to Florida, I'm in NJ. I called FedEx but their policy is that only the shipper can reroute the package. No prob, right? Unfortunately, no such way the Rockauto CSR, Jason, would do that. The package was in Kansas, enroute to FL, but like I said the CSR refused to help, blaming me for inputting a wrong address.
Hint - the shipping confirmation does not say where the package is going.
For the third time, I have not received my order on time when it has been shipped thru FEDX. Will not be ordering again if FEDX is used for shipping.
I have placed quite a few orders with this company. Great pricing. When I've had problems they have made it right . Their newsletter is funny and very informative! I highly recommend RockAuto as a parts source. When you can't find it on their site, you can talk to a live person ( in English ) , toll free. My only concern is, sometimes the shipping charges may make you rethink your purchase. Yes, I do checkout other parts sites. But, in most cases, it is RockAuto that I go to.
worst website ever, tried several times to order parts for vehicles and can't find the parts I need anywhere. they don't have a live chat and I couldn't find a phone number to speak with someone in person
Received and installed the part I ordered. It worked for exactly 35 days then became defective. Took a while to find contact info, when I did the customer service at rock auto told me because it s past the 30 day return policy there s nothing they will do for me.
They tried to insist I order another.
I have been a mechanic for over 45 years. When I go to the auto parts store I'm usually told that "they don't have it in stock and they have to order it". I started shopping Rock Auto a few years ago and am completely and totally satisfied with the inventory, pricing and delivery speed. If you need a "hard to find" part, Rock Auto usually has it. In all the buying experience I've had, each and every part I've received is exactly what I was looking for, and in "new in box" condition. These folks really know their stuff.
AFTER COMPARING ROCKAUTO WITH MY LOCAL AUTO-PARTS STORES, I WAS INTRIGUED AND DECIDED TO GIVE THEM A SHOT. DEFINITELY LOWER PRICES FOR GOOD QUALITY PARTS. THE SHIPPING WAS OUTSTANDING. I HIGHLY RECOMMEND ROCKAUTO.
Excellent parts at great prices, never any problems! Thanks Rock Auto!
Bad customers sevice over the phone today. I couldn't finish my sentence or ask my question without out the man talking all over me. This company came highly recommended from my mechanic, but they have lost my busy. You need people that to work for you with better customers sevice, and communication skills than what u have..this company do not deserve any stars far as I'm concern, but I had to give one to make a complaint. Shity customers service
Rockauto will ship you the wrong part and then deny you a refund. They no longer offer customer support, and if you call their corporate headquarters a very rude "receptionist" will repeatedly hang up on you. They may have once been a trustworthy company, but now they are nothing more than scammers and criminals. Having left me with no other recourse, I will recover my money from my credit card company, and will make sure that RockAuto's terrible reputation is spread far and wide.
I have never encountered a company which cares less for customer satisfaction, or fixing their errors. They'll close your tickets without a response, and tell you that your only recourse is to keep sending emails. I wonder if they are familiar with the term "mail fraud" and the consequences of committing it.
They have deleted every attempt I have made to contact them through social media, they refuse to be accountable for their error, and show no intention of fixing it to prevent this issue from happening to anyone else. I am a professional mechanic who has been in the industry for many years, I would not recommend RockAuto to anyone for any reason.
Ordered parts for my Sprinter and paid $225 for next day shipping and parts did not come until the following Monday which was too late. The return process is very painful as they do not provide an option for returning a package due to not arriving on time. I've contacted support from rockauto and have not gotten a response yet. I was obligated to run somewhere else to get my brakes done since they didn't arrive on time. I will be updating this review if they do indeed refund any of my money.
****Update****
I was given a refund after sending the parts back, but wasn t given full refund of the rush delivery I had paid. So I still lost a little bit of money. And I also lost time. I ve increased the stars to 2 for the partial refund.
Very happy with purchase, great price and delivery rate shipped right to Burnaby BC. Thanks!
Motor mounts cost 1/10th of the exact same ones locally
Rear struts cost less than 1/2 of the exact same ones locally
Super fast shipping
Parts were exact fit and appeared to be excellent quality
Very fast customer service when I purchased an incorrect part
Awesome service!!!Great Parts!! Best Deals on quality parts unlike the stores that always have to order your headlight.
I was foolish for years and kept going to the "stores". No longer. Great prices, service and quick shipping.
Lied about shipping on my order and abruptly closed my ticket with no resolution
Part was not OEM as stated by RA Had an unknown brand name on it. Only online communication with RockAuto, very presorted responses. So first they lie about the part they supply, then if you don't like it you have to pay return shipping and the original shipping. I've had it with RockAuto never will buy from them again. Fortunately i entered a disputed on my Costco Citi bank credit card and I got all the shipping back after a month.
If you appreciate good customer service, you will not get it here. You cannot talk to a real person unless they call you, which they won't if they can avoid it. They don't answer emails either. Oh, and good luck on getting that credit you were "given" for the returned part. Be sure your credit card has good CS and good protection. Would I use RA again? Probably not. One star is being generous, IMHO. Good CS means a lot and I don't mind the slight up charge it costs. Unless there is a dramatic improvement in RA's cusomer relations, I will take my future business elsewhere.
By the way, their website does not allow you to use their promo codes nor is there anyway to apply the "credit" they give you for your returned items.
Wish I had read the Google reviews first. The false spam style 5 star reviews are easy to detect. The one star reviews are hard to dismiss ans sometimes painful to read. At least I only lost 60 bucks with this dishonest business.
had a great experience! Cost was low, shipping was fast and returns worked out well!!
Part's are good and cheaper then your local auto store though customer service is horrible. When I google RockAuto I get no business listed and when I search their site for contact info it's in a page within another page. For a business who can afford commercials and compete with the top dogs you'd think customer service would be 2nd to none... Nope. I have better customer service with vendors on ebay.
Great prices on Catalytic Converters and Fast shipping!
No customer service = no customers. Pat attention Rockauto
The best place to shop,great prices and fast shipping .
I've had nothing but success in my dealings with RocAuto. They were helpful and pleasant when I first talked to them on the phone.....They suggested ancillary parts that I needed to complete the first job; which made the work simpler and the outcome better.
Their prices were about 40-45% less than the local parts store's and the shipping is very inexpensive or, free in some cases depending on the total cost of the order. Things are well packaged and shipped promptly.
I should probably add, that I was working at a parts store and I wasn't able to get a better price....and sometimes even get the part!
(good prices) Highly recommended cheap & best warranty anywhere reasonable shipping prices..??? Thanks & keep up the good work.?? Fast shipping also..!!!!$$$$$#!@&()
clean site, easy to use. shipped quick and will be here three days sooner than expected. prices are way better than parts stores. and suggestions for good makers between cheap and pricey. i'll be back.
Bought lots of parts and always the right ones. Cheaper than I get in Canada.
Only takes a week to get. Just bought 4 shocks for my truck and saved 30 bucks. Most of the parts I have bought, I have saved way more that 30. I needed a starter so I bought a reman from near home. 6 months later it started on fire. Paid 20 dollars more for a new one from Rockauto and have had no problems. Best selection ever on parts as well. Some other people have had some issues it seems but I will continue to buy from them and recommend them.
Easy to use website. Great prices and quality parts, they offer everything from economical to high end brands. Shipping is always fast too. My most recent purchase of MOOG sway bar end links was to arrive Tuesday but actually arrived 3 days early on Saturday. I had 1 shipment I wasn't satisfied with but they happily exchanged it after an e-mail to customer service. I always shop around online and locally and 9 out of 10 times Rockauto is the best value. I'm glad I found them a few years back. Everything I've ordered has been good parts and work great. Thanks Rockauto keep up the good work!
Its the best place ever. Never had trouble installing the parts i have ordered. Rock Auto has changed the way i shop online because it is the only place it shop at. Truly, you are the best.
I'm new but RockAuto had every part I could think of possibly needing and even let me know when they were down to their last piece of any particular item! I'm so stoked to find a place to get my parts at warehouse pricing! I'll never shop anywhere else!
Thanks RockAuto
I bought some parts for my car and they sent me a different brand and different parts #. They wants me to pay the return , they made the mistake so the have to pay not me. I'll NEVER BUY AGAIN IN THAT PIECE OF SH.. WEB SITE. DON'T WASTE YOUR MONEY AND YOUR TIME.
Great prices,fast service and parts are of good Quality and for those that aren't happy I'm sure they won't miss you. When I did have returns typically it was my fault but they resolve the issue quickly.
They sent the wrong parts - not what I ordered, and then refused to replace with the correct parts because the 30 days had already passed. Unwilling to solve their mistake, and didn't even apologize. I'll take my business elsewhere.
easy navigation on web site, knowledgable customer service if you need them, great prices, access to parts other stores dont even show in their catalog and a way to avoid going back to the dealer who would sell you whatever you wanted for double the cost!
Unless it's an emergency, I wouldn't buy auto parts anywhere else!
My 04 Suburban has special rear shocks with integrated airbags to level the vehicle. I ordered Monroe OEM-replacement parts for these shocks, and a new air compressor. RockAuto shipped me two different shocks, mislabeled in the box, and the compressor. I sent back the shock which was wrong, and they sent me a replacement: the same, wrong shock. When I called the fellow appologized. I decided to send back the two shocks and the compressor as RockAuto seems unable to fill the order correctly. I am now being charged return shipping for the compressor (which is useless without the two shocks) becuase I "did not want it". When I pointed out to RockAuto that the compressor is useless without the shocks, and they don't see able to send me the correct shocks, the response I received was "Well, you could source the shocks elsewhere and then use our compressor with them." I have ordered from RockAuto many times. I have always been very impressed by them. They have utterly failed me this time. Time to find a new place to order parts from.
I ordered a tune up kit for a jeep 4.0 motor. the picture had a fuel filter and autolite plugs. The description left out the fuel filter and never mentioned that champion plugs would replace the autolite plugs. I threw out the champion plus and purchase a fuel filter and plugs locally. Buyer beware. I failed to pickup the bait and switch or misleading information. that will not happen again.
RockAuto shopping capabilities or above-average great list of parts for most cars and always great Dependable delivery service!
Excellent all around, item right, price great, and delivered real quick
I have ordered several times from Rock Auto, and every time, I have received correct parts made by a good manufacturer, and the price was the best. I recommend Rock Auto.
Webpage said part would be delivered by Thursday. It is Friday am and the part is "shipped" but no confirmation from FedEx. RA says their definition if shipped is "ready to be picked up" as they can't control the shipper?? Anyway, so much for paying extra for speedy shipping. Bless us all if I open that box to a wrong part!!
Rock auto is the only place that I get parts for my truck I ordered cv axles for my truck Thursday and they came in Saturday in the the same week if u need parts go on rock autos website and get ur car or truck fixed or running again ROCK AUTO is the only place that gets my truck up and running again everyday
Many many many times I have used Rock auto always happy with the experience. Usually a 2/3
day delivery depending on the amount of items ordered. Rebuilt my wife's 03 explorer,4 wheel bearings,4upper and 4lower ball joints 4 strut's and both tie rod end's for 30% of what Auto Zone wanted with all the same name brand parts and warranties.
The service is good and have good prices but people like me in a territory of the USA the price in shipping killing wat you save on the part.
Great and easy site to manage, outstanding pricing compared to all other commercial auto stores (Autozone, oreillys, discount auto part)
I RECENTLY PURCHASED BRAKE CALIPERS FOR
MY HONDA PILOT (CARDONE ULTRA CALIPER'S)
A FRIEND OF MINE INSTALLED THEM ON MY
CAR, WE WERE VERY CAREFUL THAT THE OIL
WAS NOT GOING TO LEAK, WE PUT THEM BACK IN THE SAME BOXES THE PARTS CAME IN AND I
SHIPPED THEM BACK IN THE SAME BOX THAT THE
PARTS WERE SHIPPED IN. CORE RETURN IS 56.00 EACH.
I SHIPPED ON TUESDAY THEY RECEIVED ON WEDNESDAY I RECEIVED AN EMAIL FROM THEM
THAT I PUT THEM IN THE WRONG BOXES.
WHAT DO WE HAVE TO DO TAKE PHOTOS OF WHAT WE ARE RETURNING. I HAVE BEEN BACK AND FORTH THE LAST COUPLE OF DAYS TRYING TO RESOLVE THE ISSUE.
MY ADVISE TO ANYONE BUYING AND RETURNING
TO THIS COMPANY IS TO TAKE PHOTOS.
OF COURSE THERE IS NO ONE TO TALK TO
EVERYTHING IS VIA EMAIL.
Wonderful, experience take the time you will not regret it..Thank You "ROCK AUTO "
Poorly packaged windshield arrived cracked. Experienced customer service pushback when I requested expedited service to compensate for the time that has been wasted, and the money I will now have to spend for either towing or storage as a result.
Do not rely on these guys unless you have made lots of room and time for error.
The one-star experiences are accumulating.
I still use them, but only for closeout items. Too easy to get better service and prices elsewhere now.
My husband has been repairing his Ford diesel truck and has been buying parts online from Rock Auto. Parts come quickly and good quality parts too. We have been very satisfied with parts and service. We had one part that was defective and didn't fit and the return was handled very well. Highly recommend them.
Each and every time I ordered parts from Rock Auto they have been delivered on time and sometimes the day before. Never received a wrong part and customer service has been great for processing refunds when I goofed.. Thanks Rock Auto....
I have purchased many parts this year from Rock Auto, each time I got the correct part, a great price, and quick shipping! Very happy! I am in Canada, and even with shipping costs, I save big time! Thankyou Rock Auto!!
I've used this site for almost all of my auto parts needs, and it always delivers. A simple, easy to navigate interface, easy checkout, and fast delivery. Never had a bad part or problem. Keep up the good work.
Parts were shipped promptly and with no issues to Canada. It was awesome that all duties and taxes were charged up front, so there were no surprises when the package arrived. Even with the shipping charges, the parts were half the price from what I could get from Lordco or Napa.
Ordered two $110 OEM Timken bearings photo showed made by Koyo Japan as the manufacturer which is what I took off my car. Bait and switch. Sent Timken made by China failed in less than a year. Second time this has happened with rock auto. They do not reimburse labor and they give you a automated system hassle for an exchange for the garb they sold you. $110 for made in China lowest end part you can find. I am sticking to AutoZone made in Taiwan and Korea Lifetime no hassle guarantee. Rock auto will go down for selling counterfit/re-branded parts
Very bad customer service. Will be going through local store from now on.
Great Parts Store for a Professional Mechanic that knows what he/she is in need of
l have been a customer for years and have spent thousands of dollars at rockauto. Earlier this year I received a reconditioned part, some weeks later I fitted the part and it did not work. After a call I learned that I had missed the refund window and now needed to do a warranty claim..no problem- printed shipping label put part back in box, mailed box, received new part. Now its September and I've been informed that the part I returned was not the one I originally received, I owe the money for the warrantied part and must pay before they will do anymore business with me. I have tried 3 times to fix this mess, they are sticking to their guns - pay up or no more business. During my last call I was told that because I said it was a female that authorized the return that is the reason they are dumping me, apparently it was a male.
So if you like being held at ransom due to sloppy warehousing and petty customer service Rockauto is the place to go.
I own a licensed Auto repair shop with a valid resale permit. Rock auto claims to have a path for those that are exempt for paying sales tax. They Lie. Every time I attempt to enter my valid resale permit number, the same one I use to pay the sales tax I collect each month, rock auto says it is not valid...they lie, I hate liars. I would not be likely post this, but since they have no path to remedy this situation this is my only way to maybe get a response from them. Their system is broke and there is no way to get help to get it fixed. I will get my parts from amazon I guess, they know my permit is valid.
Very good prices and service..I would recommend them to anybody.
This is my one and only source of auto parts RockAuto has very fair prices and very reasonable shipping charges. I always receive my orders in a timely manner. I always recommend to everyone.
I ordered a cabin air filter for my 2008 hyundai. The site provided several options to pick from. I selected one on the list. It was made in Korea but was the wrong size (too big). Since it was small I made it fit by forcing it into the slot provided (it's only paper). It was inexpensive so I wasn't about to pay postage again to send it back.
Wonderful Website ; Superb Service ; Great range of components at very competetive prices. Impressive !
rockauto.com
