Rock Auto sells BAD parts w/ missing pieces. Horri...

Rock Auto sells BAD parts w/ missing pieces. Horrible Company!
Working on a old truck, ordered several parts. Most of the parts had something wrong or a missing piece. They had been repackaged. I know someone else was missing a custom bolt as was in a box and didn't go with the item. I contacted there website as instructed, they told me the part came that way. How can you have a lower ball joint w/ no boot to hold the grease? I could pay to ship it back and then they would take away the original shipping which was for the whole order. So they get the part back to sell again for someone else to go thru it, then give me zero refund. They are a online business, they will not speak with you on the phone. They say if they wanted to talk on the phone they would not be a on line business. I know there parts are a little cheaper than other places at times, when you get a cheaper part that is not usable then it is no good to have the cheaper part! There are many other places to get the same part cheaper than the parts store around the corner. Rock Auto does not care about the customer at all. They want the dollar and do not care who they steal it from by selling bad parts and not standing behind them. You might as well stand on the street and give the money away at least at the end of the day you will feel good about helping someone. With Rock all you will get is bad parts and stress. I know other people who have purchased and had the same problems! Wish I would have heard the issues before I purchased from them!!!