Michael J Robertson Review of RockAuto, LLC
I learned a valuable life lesson from RockAuto. Lo...
I learned a valuable life lesson from RockAuto. Low prices come at a cost: sometimes it is quality, but more often than not, it is a loss in customer service. If you know exactly what you want and you are certain that it will work, RockAuto is the place for you; but if not, beware. Their customer service is abysmal and their website is little better. Unless you know your vehicle trim and special details about the part you want to replace, you might as well spend your money at your local auto parts store where they accept returns and actually have customer service. The trim specific parts are mixed in with all the other parts. Unless you know this ahead of time, you will likely be buying the wrong parts. RockAuto is where you go for the brake pads you have replaced a million times before. Never go to RockAuto for your first fix. Unless you know exactly what you need, forget it.
Comments: