Been ordering parts from them a long time (almost ...

Been ordering parts from them a long time (almost 10 years). Unfortunately they seem to be cutting costs where ever they can. In the past if there was something wrong with an order, a quick call sorted it out.
Recently however, ordered a part, the box was correct, but the part inside does not appear to be the right one. Go through their self help return process and it says it's not my fault or their fault that the part won't fit, since the manufacturer listed that the part fits. Try don't list a phone number for customer support, after some digging called their headquarters. Their automated system tells you near the beginning of the message that the headquarters does not provide customer support over the phone... They seem to be fine with taking a customers money then have the customer lose money because part in the box they sold the customer did not work as advertised on their site.
Unfortunately I will not buy from them again. It was good while it lasted.