I have used Rock Auto for my business but the last...

I have used Rock Auto for my business but the last time I had a problem with my order and made a phone call to a customer service and was informed in a recording that in order to keep costs down they did not offer customer service over the phone and directed me to the self service/customer service page. I have serious problems using any company that views person to person customer service as an unnecessary expense. Unless Rock Auto made some serious changes to their business practices, I would not order from them again.