Rise Management Review

Chantal and Celeste with Rise Management are a delight to work with as a tenant and a realtor. Both are very prompt and professional!

Property: Courtland Park Condominiums
Very disappointed with this management with our concerns that was reported since 12/17/18, 1/14/19, 1/28/19 no call backs or a simple email in regards of unknown fees and bad issues with so call property president that s very very rude in communicating with tenants and not resolving any issues at all

After communicating with ms (XXXX) over e-mail and via telephone, I can only but thank her on how expeditiously and courteous manner in which she took care of my requests and concerns. It feels very reassuring that both the residents and management company can work together to make our small community a safe and pleasant place to live. Looking forward to future interactions through our monthly meetings, e-mails and phone conversations.
I also want to thank ms (XXXX) for listening and any assistance in the completion of these small projects.

Chantal helped us resolve a bunch of issues with the billing, and she's been a pleasure to work with. I would hope, though, that Rise can improve their systems so that owners of multiple units can have one account that is over all of their properties. The current system forces the owner to log into separate accounts for each unit, which is extremely time-consuming.

Rise recently took over the property management at my condo complex a few weeks ago and I have already noticed a positive change around the premises. The property looks better and issues seem to be resolved faster and more professionally than before. I recently called management about a water issue in my neighbors unit that had affected my unit. They assured me that they were already aware of the situation and were on top of it. This was after 10pm! I didn't believe them but 30 minutes later a maintenance guy knocked on my door to let me know he fixed the problem in the unit next door and was available to take care of any issues in my unit. He was a young bearded fellow who was very courteous and professional and knew what he was doing. I wish more young people these days had this work ethic and manners!

Chantl helps me to go through my account and figure out what I should do. Very helpful! Thank you!

I recently had an issue with some work that was done to my condo and Jessica was AMAZING at resolving my problem. She s kind, courteous and very knowledgeable. So happy you have a great person administrating our community.

I am very pleased with Rise. They have a great group of people on their team. I especially enjoy our account representative Crystal Anderson, who always shows sincere and genuine account assistance. Thank you Rise and keep up the great work!

There was some confusion on my account and Deissy O. got it all straightened out. She had a great helpful attitude. Went the extra mile to provide great customer service. Thanks Deissy.

The only thing they are prompt with is collecting the HOA fee. I have three work orders submitted over the last three years that have yet to be completed.

My first experience with them was when I first moved here in July of 2017 and they decided to switch out all the mailbox keys. In order to get the new keys, we had to drive all the way out to their office in West Houston during regular business hours because the property manager came a grand total of two days during a two-hour period when no one with a regular job was available (most people work in the medical field). Needless to say, it was a fun two weeks trying to get out of work early, beat the med center traffic and get out to Wilcrest Drive while my vital mail piled up.

Unfortunately it was all downhill from there. They decided to give us new parking tags last spring and gave us two weeks to go to the concierge office with copies of our car insurance and our deeds(?!) or else our vehicles would get towed. It was explained to us that they did not have updated copies of deeds and that's why they wanted the copy, but then how were they sending us the HOA assessments every month? Enough people complained and that was done with quickly.

When you call the office, the poor receptionist transfers you to the powers that be and you stay on hold for 6-10 minutes until the system hangs up on you. Sometimes the receptionist will say that they will contact the property manager (ours is Shalisa Abonyi) but I've never heard back.

Their philosophy is: nothing is our responsibility and we come up with fun and impractical rules that you can't say boo about because you can't get ahold of us. I've owned condos in other states and this management group is just plain abysmal. No semblance of competency or responsiveness.

update: one of light issue was reported 3mth back still yet looked at nor they have closed it with other ticket and when you ask to reopen it or if they even looked at it they dont reply back to you.... just reopen high chargeable item....

Yes it doest make sense? I know they dont currently so bad... for me..

Update: they fix the problem but google review replier(?) doesnt have up to date notifications.
All the done is with my updates i gave them

Rise said they send panel repair guys multiple times to repair it but it was only one person and he told me it came here once... there is more to this repair story but I dont waste too much time...

And i also put another ticket to get other repair done.... but there is no updates on that issue for 1 mths

If your complex have money than they might do yall favor but i guess we are too small of building for them to care...

If yall want honest business done i dont know if they are the management company. At least to me they arent very clear nor direct of any process.

Old: My building management company changed about a year ago to Rise

Every time some problem arises. They said they will take care of it but I end up keeping tabs on everything and checking status of the issues.

Also, they waste time on resolving issues. When issues arise they dont fix it and they point fingers at each of their agents or managers... for not being properly taking care of problem.

We pay for some management but instead agents blaming one another for the problem not being taken care properly. And i get to waste my time and money into this management company.

I want to thank Linda Trimble Davidson for
providing excellent customer and
solving my problem.

Chantel Fuller gets a 5 star review from me for being so helpful. I have had a frustrating experience at times with a few of the Rise staff members managing our property and she has gone above and beyond to fix any issues. Good work Chantel and please keep it up!

Jessica was so helpful when I reached out for assistance. Friendly, professional, and she has provided great customer service. Thank you!

I called RISE in regards to questions over my HOA statement and changes that I needed to make. Chantal was very helpful and timely in getting answers for me. THANKS!

Quick and respectful service! We appreciate the RAM group for all they do for our community.

As first time "loft style living" residents my husband and I had no idea how to navigate all the intricacies of adjusting to urban living. Matthew Maier, the property manager of our building, Kirby Lofts, made our transition from suburbia to downtown seamless. We have now lived at Kirby Lofts almost a year and he continues to be an invaluable asset to us and our community. He is knowledgeable, unwaveringly polite and a consummate professional. Matthew organizes and conducts quarterly and annual meetings to keep the community well apprised of relevant information and provide a format to discuss community concerns. The ongoing improvements to the property are endless- think brighter lighting, key (fob) less entry, hallway renovation. Did I mention that he even has doggy bones to greet our four-legged friends??

Great Company & Great People! I recently had an inquiry as a homeowner regarding a cost breakdown of what our HOA covers and was needing to get this information quickly as we are trying to sell our home. I spoke with Jessica Martinez at the Houston office and she emailed me exactly what I needed within an hour! This type of customer service is exceptional and it was a pleasure to speak with Jessica. She even followed up with me the following day to ensure I received the documentation I needed. GREAT CUSTOMER SERVICE!

This is a review of Matthew Maier, General Manager of Kirby Lofts Condominium Association. Rise took over our Association in February 2019. We weren t managed well by our last company, and our Board of Directors decided to switch management companies. I remember them trying to decide on a new management company, and finally they said it really doesn t matter about the company, it matters who the general manager is they send to us. This turned out to be very true, and Matthew has been a godsend! He s friendly, ambitious, helpful, and prods the board into doing things they need to do. Much has been done in the last year to improve our Association for the comfort and safety of our residents. Thanks Matt, you are very appreciated for a job well done! Thank you also for the extra help that you give to this crazy old man.

I have been struggling to get an answer on the HOA increase since last 4 months. I have not received any notification as to why was HOA raised by 25% from last year. The front gate of the community was not working for the majority of 2018 year and we still do not have a remote to the front gate to exit and enter without entering the gate code. There are still 5 unsold lots on the property that belongs to the builder. Anum and Linda have been pleasant to talk to and the stars are for them. But I still await answers

Total lack of RESPONSE in every way. They just collect their monthly fees and hope YOU will GIVE UP trying to get a response. ABSOLUTELY go with another company!!!
Update 8/13 Courtney called me and was professional. I will give her credit. But our current Property Manager keeps my score at 1 star. Update 1/18/2020 our property has gone through a couple new "managers" and the latest never responded to 2 emails and the Admin Asst. never bothered responding to an email we were required to submit documents. This company obviously does not provide any support unless you write a negative review about them. Plain and simple. UPDATE 01/30/2020 sent a email to our admin asst on the 27th and still have not received any response. Mine are simple questions, not complaints or anything complicated. And yet they can't be bothered to respond to the very people who are paying them for their poor "service".

If you call Linda, know that you are in good hands!!!!

Recently a young lady from Rise asked me to rate the homeowner experience. I just want to say that ever since Rise took over management for my condominium. I have been pleased with Rise. In my opinion their response time could use improvement, but if that s the only complaint I have then I really don t have a complaint. Crystal has provided EXCEPTIONAL customer service. I appreciate her concern and compassion she expressed towards me in resolving my account issues. I am very pleased with Rise and their entire team and I look forward to the future.

I placed a work order request with Jessica. She handled my request timely and professionally. Thank you Jessica!

I would like to recognize Crystal with Rise Management. Crystal is outstanding and all always available, knowledgeable and efficient in providing us with statement of accounts and/or information to expedite our process to a successful closing. Erica at StarTex Title

This company was a bunch of lazy ........ before the virus. Now there just plain .......

Very Nice and good service from Chantal. She is wonderful, so grateful for her support every time.

I work in a Property Management Company and deal with apartments, condos and homes and often have to call HOA's for violations or billing. In this case I called Rise Mgmt and spoke to Arial in regards to billing issues I had from the HOA's assessment going up. She was not only pleasant but very informative and helpful.

Over priced... charges late fees and interests in to of that and does not reply back when I left a voice message to the accounting department.

Called about a billing issue and spoke with Ariel Michael who was very courteous and helpful! Appreciate all the help!

Very responsive management company, Linda has been instrumental in helping us and is the best person I have ever worked with at a management company.

Ariel was an incredible helpful lady and she was a pleasure to work with. Thank you for all your help Ariel.
Nella Ivie -MST

John,

I wanted to send a quick note to let you now that I am extremely pleased with the performance of Rise during our transition. Anna has been valuable with her knowledge, experience and attention to detail. We have experienced several issues and her positive, quick and thorough attention has resulted in a seamless transition to the other owners. I know that she has spent more time with us than expected and I hope that once the transition is complete we will not be as demanding on her time moving forward.

Thanks Again,
Dave Garza
President, Board of Directors Morrison Midrise Condominiums

Great company with owners who are very involved in the business to make sure all of their clients are well taken care of.

They are very helpful. Jessica O'Brien is the best at Rise. If you have a problem, she does CALL back!

I have always had great service with Rise Association Management Group and their professional and responsiveness adds good quality and excellent value to their client relationship. A special shout out to Jessica O'Brien for her zeal and initiative in addressing and supporting our issues in a timely manner until till their resolution.

Worst management company ever that does not care about the homeowners. I moved in just a few months ago and have already run into several issues at the property. The dumpster was not being picked up as scheduled despite other homeowners calling them several times to report it and there was garbage being thrown everywhere. A recent break-in which resulted in a change of building access codes - including my own - but I was never notified. Come home at night with groceries and can t get into my own property. Let s make a female stand in the dark alone following a break in - great way to treat the homeowners. I had to follow up with them several times the next day to get a new code - completely unacceptable seeing as I was locked out until I had a new code from them. It shouldn t take an entire business day to handle that. Parking not being enforced- guests parking in the resident parking areas and upon reporting it, Chantal basically tells me I have to take it up with the individual myself even though it s a rule that guests aren t allowed to park in the gated area (why do we even have assigned spaces then??). Won t allow any contact with board members - am told we have to go through her (aka it ll go nowhere and I ll never be heard as an owner). Also called Chantal to report A/C units that are about to fall over due to damage to the platform they were installed on. I followed up several weeks later and nothing had been done about it - she didn t even seem to care to alert the homeowners- and she seemed to have no clue what to do, except to say she d have to talk to Hector (who also is never responsive). She also has trouble answering basic questions about the occurrence of board meetings. Is there anything this management company DOES do other than collect money???

This management company recently took over my condominium complex. Their communication is bad, their timeliness in response to maintenance requests is even worse, and their customer service is atrocious. Just a couple things that have occurred in the 2 months since they have taken over the complex:
1. Request to replace a light bulb outside of my building took over 4 weeks to complete, despite reminder calls every few days.
2. Hot water repair took 4 days. Water was turned off entirely to affected buildings for 5+ hours without notice.
3. Fence was being repaired under previous management. Rise Management abandoned this project, and shoddily patched up where the prior fence repairs ended. The result looks like a kid's popsicle stick craft project.
Do NOT recommend this management company to any complex looking for new personnel.

Ms. Fuller was very helpful with my account and auto pay set up!

Rise Management provides services at my condo, and I am supremely happy with them!! Incredibly responsive, friendly, and proactive, Rise has made significant improvements to the building and environment since starting work here. I feel safer and more secure knowing that they are looking after my home. I highly recommend their services to other condo owners who are looking for a management company.

Before RAM, we were dealing with a property management company that didn t focus on our needs as a condominium community. Our board was fed up with feeling like we were taking a back seat This company focuses on our community s needs and is able to provide in house facilities management services with amazing results. We also saved a lot money switching to RAM!

Good Afternoon, My only review is that everytime I call and speak with Ms. Linda Davidson she's always on top of matters. She has perfect communication with us. I truly enjoy conversating with her. She's a A+. Ever since we've been doing business wuth Rise. She's totally helpful.
Hat's off to you Ms. Linda.

The reason I am giving Rise 5 stars is for one reason, Candace Brassel. She has been the most amazing manager we, as a community, have ever had. I've owned my home for many years and several other homes and have been on quite a few boards and have never had such as pleasant experience. Candace is an exemplary employee that others can learn from. She is the only one the ever replies to my emails and returns my phone calls the same day. It doesn't matter what time of the day it is, she is always there when we need her. She definitely deserves a promotion and recognition for her hard work. I don't even think she ever takes time off because she cares so much. THANK YOU RISE FOR HIRING CANDACE AND thank you CANDACE FOR YOUR SERVICES!!!

Matt has made huge improvements in the building. Rise has also insured our mechanicals are in proper working order, inspected, and maintained. They caught a water pump going out before it was too late. We also had a fire nextdoor that they handled perfectly.

Rise management has been "managing" our property since January 2018. In this short amount of time we have had ineffective, inexperienced, indifferent, property managers. Just this month we were assigned YET ANOTHER ( #3) property manager, Candace Brassel. While I am hopeful that Candace will be different from previous property managers, I am loosing confidence in Rise Management Group.

Amazing Home Owners Association. fast, friendly and responsive. They make everything so easy by staying up to date with technology. Jessica is amazing! Keep up the good work.

Rise is our condo association management company and they have been unbelievable. Thank you for the great service!

As a homeowner at the Oaks of West University, I have had very positive experiences working with the Rise Association Management Group. I have been very satisfied with the professional and courteous service that was provided to me by Ariel Michael. I appreciate the prompt and timely manner in which she handled my request for assistance.

Great customer service and very efficient when transferring management services.

Find Another Company

I'm not sure what this company does aside from collect fees.

If you email them, with an issue, you get no response.

If you message them directly from their site, you get no response.

If you call and leave a message you get no response.

Lack of communication is NOT good service.

Have another company manage your property.

***Update to response***

Your team returned my call almost a week later at the end of the business day on a Friday, so when I immediately returned their call, they were not available. Again, This is NOT Good Service.

Rise is one of the worst Management group I have had the unfortunate luck of being stuck with. For over a year with constant emails and phone calls to them along with the property management group who maintains the town home i live in, have been trying to get a water shut off valve replace. Not only do they have no clue where their own shut off valve is, they kept claiming to have a work order in to fix it, till recently where now they say it's the home owners responsibility to replace it. The 1st time i called them the boss of the woman who manages Fondren Place Town Homes either never gave her subordinate my information to take care of the issue or she lost it. Instead of them actually fixing anything here they have tow stickers placed on vehicles in front of their homes due to registration or for having a flat tire.

for residents this company does a very poor job and since covid 19 with no office staffing it has gotten worse. the residents pay for the service you
provide!!

Jessica was super helpful with several questions I had; she both called and emailed to reach me. Great and quick service!

This is the third management company I ve had to deal with and let me say, Rise and Jessica have been the most pleasant by far. She was very patient and knew what she was talking about. She worked diligently to resolve them in a timely manner and we are very pleased with the outcome. Kudos to Jessica!

For the most part I have struggled with property management agencies as they always seemed to drop the ball. When we began working with Rise Management particularly Jessica it has been as smooth as one could ask for. I have been very pleased with the attention she has provided administrating our property.

Rise Management is a JOKE all they care about is making money. The home owners in are complex most of them are NOT happy with them. It takes months for things to get done in our community that should take days there is always excuses. I purchase 2 yrs ago and we have had 4 property managers from Rise on our property and they still can't get it together. I can go on and on about them and only owned my place for 2yrs that in itself speaks volumes. DON'T USE THEM!!!!

Nice people, but will take forever to get anything done.. Wish we had a more professional management group for our community.

Rise quotes is savings when switching management companies which unfortunately has proven to be false. Candace has very poor follow up and offers zero assistance. They led us to believe we would save money and noticed they set us up with a landline that costs $300 a month. I did a 1 min search and found a dual landline for $140 a month. This company should be helping us not hurting us.

Poor management, not responsive, lack of professional attitude, incompetent property managers

I have some issues with recurrent violation and Ariel Michael managed to help me solved that in less than 1 hour. Kudos to Ariel for the prompt actions!

Amazing service by Chantal. Had questions related to by condo unit and she responded quickly with helpful information. Kudos Chantal.

We have been working with Ms. Ariel Michael. We are renting one of her properties. She has been very professional and courteous. She takes the time to provide support and explanation should questions arise. Thank you, Ariel!

Ariel was very helpful and solved the issues. Before this I had called 3 times before and talked different people and was of no help. Thanks Ariel.

Rise Management, and Ms. Jessica, have been very responsive to any of my inquiries; opening word orders were appropriate. Thank you

Jessica O Brien is our go to person for anything we need here at London Townhomes. Jessica is extremely professional, knowledgeable, caring and very passionate about what she does. Attitude is so important and truly one of the keys that Jessica carries each and every day. Her continuity of efforts don t go unnoticed. If ever I hear anything about Rise it s Oh I just love Jessica . She is truly great asset to Rise and we are very blessed London Townhomes has Jessica.

I am going to talk about 7313 gulf freeway very badly if before the rise it was bad, now it is worse since more than two months since you have to fix the Chirrok on the porch and nothing ... but with its well established rules I am I agree that in all properties I add them, but it is not fair that some of them, like me, would like to remove the satellite, but I see many antennas, they still seem very discriminatory, but what can we expect if everything is wrong? they pick up the garbage when they are cut by the gates that are always open the gate all full of dogs that the owners do not raise in the end a disaster

I would give it 0 stars. This is not a management company at all, they don't manage anything. Very disorganized none of our tenants are happy with them from one month to another they raised the maintenance fees by $100.00. We do not have maintenance on property. For things to happen or get done many many many phone calls and emails have to be made. This is not a management company, this place is ran by thieving, lazy, uncaring people who only care about themselves.

Jessica helped me today with my issue of a broken window. Even though the outcome wasn t what I expected, she was great at resolving my problem and getting back to me right away. She even went a step further and emailed me the section of the deed where it stated it is the homeowners responsibility. SHE WAS AWESOME! Thanks again Rise!

Unethical, dishonorable and very unprofessional people.. Contacted them numerous times in regards to water damage to my unit in the Westchase district but cannot get a manger to call back. I emailed and called over 20 times and they keep giving me the run around. On a different note, they claimed that several maintenance payments were submitted late and charged us "late fee", knowing that all checks were submitted early but they did not deposit them till late.

Living as far as I do from the Greater Houston area.. I sleep well knowing Rise has my property covered.

3525 Sage built in 1985 is a hidden treasure . The old lady has gone through a lot . I have lived here 6 plus years. Jennifer our manager with Rise and her awesome Team is turning the highrise condo around .. Steve Williams with Perpetual Construction is making a difference In Construction of upgrading unit that need a facelift. I m proud to live at 3525 Sage. Tonight we had a Music celebration on the highrise Parking garage to thank all the workers that are essential here and other places. It was a great welcome to the many of us Staying Home to fight this horrible disease from spreading and taking so many lives . I m am truly grateful to 3525 Sage/Rise management for making us safe during this difficult time. Sincerely JohnathanPerry O Brien

Jason worked with my high rise and he made it an easy and smooth process. The communication was always there and he was very attentive! Highly recommended!

Jessica helped my mother and I a great deal with our situation in our community. She s very kind and understanding and always has a great attitude! Super impressed by Jessica and Rise!

Deissy, always provide Amazing service with a smile and she has responded quickly with helpful information to any questions I have. Thanks Deissy for putting the customer first.

The management here in courtland condominiums 6305 westward is the worst ever is lots trash everywhere the gates always broken always complains about crack windows about stupid stuff they don t look at the stuff they need to fix. Is always about money they raise the extra parking space from 275.00 to 450.00 really crazy cause they probably need money I report them to the city and call Telemundo the television Poor Management

I am absolutely disgusted with the lack of humanity this association has shown. They wouldn t even discount me a measly $5 late fee which was THEIR FAULT, even after they charged me thousands upon thousands of dollars which I paid as soon as I found out about. I have emailed Lynette multiple times and she simply doesn t care and doesn t bother to respond. I m so disappointed in how stingy and miserly this company is over a mistake that they made and refused to correct. It is not about the $5 , it s about the principle of knowing when you re wrong and showing humility. These people just want to be right. Doesn t matter if it s to the detriment of the home owners. I wouldn t wish this company on my worst enemy.

This is my first time living a condo and since RISE took over it been amazing. They installed more security measures almost immediately, they ve kept the property beautiful and made it so my friends are jealous of where I live. Linda recently responded to an incident I had and she was wonderful. She answered within hours and had someone out to address it. I am 100% confident that any issues in the future will be addressed quickly.

I have been very pleased with how well Kerry Anderson and Ariel Michael are taking care of matters regarding Versante Champions. They respond promptly and do their jobs efficiently.

Poorly run and disorganized HOA management company. I tried unsuccessfully to obtain an entry gate access remote control for a property in which I had recently purchased a condo.... 3 DAYS IN A ROW! I left a few messages for the manager in charge of this property, but she never returned my call. Everytime I called, she was either busy or in a meeting! I finally gave up and went to the property without the entry gate remote and to to wait for a long time until another incoming resident opened the gate and I could follow them in. My advice... Don't buy any property managed by this company, or if you are on the Board of Directors if an HOA, avoid contracting with this "management" company at all costs.
POSTSCRIPT: Adding insult to injury, Rise had not sent us any bills for HOA dues for the same condo for which we had been trying to get gate entry access. We finally managed to get a statement from them, with a HUGE balance due for several months, that also included administrative fees and interest. When we complained about the added fees, they said they could not remove them because it was our duty to find out what we owed and pay it in a timely manner (which we had done already, including several calls to various property "managers.") Just imagine if the power company or phone company did not bill you for several months, then sent you a huge bill that included late fees and interest and demanded full payment immediately.... !!! These management companies need to be government regulated!

I have had a few minor issues arise lately, but what I like about RISE Management is that they handled each situation expeditiously. Especially Jessica O'Brien...She is courteous, professional and timely in resolving and updating you on issues. I appreciate her and the RISE family.

My wife and I have lived here at Sage 3525 for 10 years now. She is an engineer and I am a Doctor who both run several company's and understand business. With our new manager Jennifer, it is a breath of fresh air to see someone who actually cares about this building and its residents like she does, not just in her words but in her actions. Our place with it's large trees overshadow the property like no other. With great management like we have now, our place is like being at a resort when sitting out by the pool. It's just really nice to know that our voices are heard here at our place we call home.

Chantal Fuller has been an excellent Rise representative who is always responsive to my questions and provides a comprehensive explanation when needed. She is always accountable and follows-up when she says she will, doing so with a pleasant attitude. I highly recommend her for any assistance that is needed.

I've been living here for almost four years and it's so great to be living in a place that i have so little to worry about, and believe me i appreciate it. back in Denver, a condo like this would cost in the $1-million range, so you can't top the value, and the amenities, pool, fitness center etc. are like a luxury hotel (i often joke that i feel like i live in the Grand Hotel)

a lot of that is because of the fantastic staff we have here. Jennifer, Daniel, Josh, Melvina, (and I know that all of the other names escape my memory at this point) are all first rate, they care for this building and those living here as if we were their own family.

you could not find a better place or a more well run building

If I could give the negative stars I would. 1. They have known that I have 2 UNSAFE balconies and have not responded to this in several months 2. They charge late charges randomly 3. Never received payment booklets 4. The fact that they don't accept automatic withdraw from the banks 5. Anytime you call they have the attitude as if you are bothering them, if you get to speak to anyone at all 6. The garbage is often late with pick up and the response from Rise is non-existent ... I can go on and on... HOA board members, pls do yourself and your fellow owners a favor DO NOT HIRE THIS COMPANY It will be very difficult to sell your condo if you do. Their incompetence will devalue your property due to lack of maintenance and reviews from previous owner. We have, for the first in 11 yrs I've lived in the property, seen long months of no new renters / owners. We now have numerous vacant condos sitting for months!!! DO NOT HIRE THIS COMPANY

Worked with Chantal today regarding an accounting issue. She was extremely polite, professional and knowledgeable of the account. Her assistance in finding a positive outcome was greatly appreciated.

DO NOT SELECT THIS COMPANY TO MANAGE YOUR PROPERTY! They are focused on being BIG, not QUALITY! It appears that the only way to get them to do their job is through legal action.

Before RISE was retained to manage the Kipling property, I personally got references from some of their other properties. All references checked out, but half mentioned their concern about RISE growing too fast and quality suffering as a result. They were right!

The quality of RISE services is definitely subpar. Their mindset is to just close tickets (within a particular time frame) even if the problem hasn't been solved. Poor training, Poor Service...

You will get the "Dog and Pony Show" and promises from the owner when you are being courted. They will also give you their highest skilled property manager for 2-3 months, then switch to someone that they have not properly trained (no fault of that person if they haven't been properly trained). Then it's downhill from there.

Chantal was excellent! I was having trouble logging into my account, and she offered to walk an old woman through it. She was very polite and knowledgeable. Thank you again Chantal! You really made the process a breeze!

This is my second HOA company I have interacted with and I must say that Rise has been a breath of fresh air. I have been working with Chantal and she has been great. She follows back up with any updates she has and really goes the extra mile to make sure my husband and I are happy and that goes a long way. Its nice to interact with such a genuine person. Thank you for all you do.

Chantal Fuller was both extremely helpful and pleasant in sorting out a billing issue. She was responsive and quickly available to address a small matter that had been open for several months. I will be happy to work with her in future.

Jessica has helped me with my account and I am very pleased. She continues to work hard on my issues at my community. Thanks Rise!