Masters of Beckenham Review

I brought my new car from Renault a few months ago. Andrew who dealt with my enquiry was amazing. Very professional, listened and there was no pressure. Andrew talked me through the whole process I wished to use (PCP, lease etc) and once chosen he kept in contact with me for regular updates as to when my car would be ready to collect. When picking up my car he talked me through all the aspects of my car and even followed this up with a aftercare phonecall. I'd definitely recommend speaking to Andrew or the team at Renault.

My all round experience of Masters Beckenham was very positive. The salesman who dealt with me (Bobby) was helpful, courteous and respectful. I appreciated his unpatronising and unpushy approach.

I traded in my Duster for a New Duster and I am so happy with the advancement, a great car and a pleasure to drive. Thanks to Nathan and Tarjan who looked after me like I was one of the family. Great service from a great bunch of guys, Excellent and well deserving of 5*'s

Ide like to Thank Andrew at Renault for His 1st Class Service and getting me a 1st Class Car.Thank You.

Very good car service dealership. Great customer service.
Very experience and caring staff, they go all the way to make sure the customer is happy with their service.

It's always a pleasure to visit this dealership the staff here is very helpful the guys in the parts department is very quick no standing around waiting, I have been to this dealership numerous occasions and never been disappointed. Keep up the good customer service

Very Happy with the service when buying my new Dacia Duster.
Sorry to have to part with my old Duster - had it 5 years best car I ve ever had and best value. Immensely relaible and great fun off road.

Bobby was both friendly and knowledgeable throughout the whole process of purchasing my new car. He was informative and very professional maintaining the right balance of communication without being pushy. The other sales team were equally friendly and enhanced the whole sales experience for me. Unfortunately one staff member Mr D. Cummins, I found extremely pushy, and overbearing. He regularly tried to intervene detrimentally with his colleagues which was very off putting. Had it not been for his excellent colleagues, his behaviour would have been sufficient to put me off buying and go elsewhere.

I had a great experience buying our used car here - Andrew looked after us really well.. thanks!

From the start, the process of buying my New Renault Captur was a pleasure. I spoke to Nathan on the phone and talked through my mobility needs and options available. I arranged a test drive and felt confident that the Captur was the car that met all my needs. I chose Ocean Blue with a black roof, and to say that I was delighted when I saw the car, is the understatement of the year! It is absolutely a dream to drive and I am looking forward to many miles of happy motoring.

If you want a dealership that:-
Puts you first
Ensures you buy the right car for you
Puts excellent Customer service at the top of their list
Does not over promise and under deliver
Keeps you completely in the loop at every stage of the process
Give you an estimated delivery date and actually deliver on time
Explain the controls and functions of the car before you drive away

The last car I bought was from a dealership based in a shopping centre, no showroom and no conversation about my needs. Needless to say, the car turned out to be a disaster and I cancelled the lease after 3 months.

I know you can buy your car online, but why would you want to with such outstanding, knowledgeable Sales people in an excellent dealership that actually has cars!

Many thanks Nathan and Tarj for all your help and excellent advise; you have a customer for life.

Purchased my second Renault Captur from Masters, thanks to the team and Tarjan for being so helpful.

Recently we contacted a number of Renault dealers with a view to purchasing a pre-registration/demo Captur. Fortunately one of the enquiries was to Masters of Beckenham. From our original telephone contact with Andrew through to our visit to the showroom we were made to feel most comfortable and welcome. Andrew very patiently went through all the options of new/demo/pre-registration/secondhand cars with us including the pros and cons of petrol/diesel/eco to suit our needs. We ended up purchasing a very low mileage secondhand Captur with lots of goodies, and in our opinion excellent value for money. Our new car is serving us well, and we much appreciate the friendly advice and service given to us by Masters, and in particular Andrew. Thank you.

Bought my renault capture today from Nathan Postil, amazing peoples skills. Answered all my questions made sure I understood every detail, very knowledgeable and I didn t feel pressured into buying. 11 put of 10 for customer service. Masters of Beckenham are lucky to have him would definitely recommend you and if I need a car again I will be coming back, hopefully Nathan will still be there Lol. Thanks again Nathan it was a pleasure doing business with you. PS have bickies next time to go with the tea.

Absolutely delighted with the care and professionalism of 0liver Maine who helped me purchase my Dacia Stepway. l don't underestimate this fine young man has good potential and will further in his career. He was so helpful in every aspect and l really couldn't have asked for better. The car is an absolute dream and l am so glad l chose Dacia .

Have to say that the service provided by Martin Wood was second to none. Straight talking - no bull. Gave me a good deal on my trade in and advised how I could save some money on the new car. Very smooth change over. Would recommend this dealer.

Just got my new Kadjar today. Really happy with Tarjan and David. They were very helpful, answering all my questions and my phone calls. Really recommend them.

Having successfully bought 2 cars from Renault masters, my dad was very keen to have the help of Tarjan again to sort out my new car. He was so quick and sorted out everything for us within a week. He respected the budget and provided the most beautiful car for me!
So happy with it and couldn't have asked for a better service!
Thanks Tarjan + Masters!
M P xx

Very helpful sales people and management. I bought a car from there and they were very polite, courteous and seem to be a very happy team. well done, keep up the good work!

I received excellent service from Oliver from talking me through the part exchange to the purchase of my Renault Captur which I am delighted with. Oliver took the time to explain the pros and cons of the various vehicles on offer in a professional manner. He was happy to talk my family members through the final purchase options too and we all came away very impressed and more than satisfied with our experience. I would thoroughly recommend Oliver and the Dealership.

Very helpful informative staff Andrew and David were incredibly knowlegeable and made the buying of my new car easy and without drama. Would have no hesitation in recommending

From start to finish the service was first class and David and Andrew have to be applauded for delivering. I would 100% recommend if you are looking for your next vehicle these are the guys to speak to. We drove away with our brand new Renault Captur within 2 weeks and we love it! Thanks guys.

I am a retired lady and I wanted a nice little used car after an accident that left me feeling very nurvous and lack of confidence in getting back on the road; but with the understanding personal attention i recieved from Nathan, when i walked into Masters, was very helpful.
Everything explained when i did test drive and i felt specially looked after and confident when i drove off with my perfect car.
Many thanks to you all at Masters.

Absolutely amazing customer service from Nathan, he truly went above & beyond to ensure I was happy with my new car (which I am!). Thank you Nathan!

Great service, including being picked up from the station in a thunderstorm when I collected my new (used) car. Tarjan is a total pleasure to do business with.

Bought new car good service from sales person kind good and funny

I've never been a fan of buying cars, generally a stressful experience - but Tarjan, at Masters Renault in Beckenham, was an absolute pleasure to deal with. Always happy to answer my endless questions and requests, went out of his way to get the deal closed and car ready as quickly as possible - and even made me a good cup of tea. Thanks Tarjan and Masters. One happy daughter in her new Clio!

What a pleasure it was throughout the whole process of buying my new Sandero from Oliver (and handed over on the day by Tarjan). I was made to feel at ease and feel that I had made the right choice all round.
Love my new car and would not hesitate to highly recommend all the Team at Masters Beckenham . Thanks all !

Nathan made the whole experience very easy and always answered my queries quickly and succinctly where he could and when he couldn't was quick to find out the answer by speaking to the right person.
A, on the ball, salesman with the friendly touch making the whole horrible business a great pleasure.
A big thank you from both Barbara and I.

Recently bought a car from the dealership and can not fault the service. Team is friendly and Andrew (sales) kept me up to date with all aspects of the vehicle prior to me picking it up.

Fantastic

The team were accommodating, helpful and supportive. Nathan in particular went the extra mile helping me take delivery of my new car. I would highly recommend this team.

I received a very good service from Oliver Mean the Sales Executive that helped me make decisions on which car was the right car for me. I was able to test drive a couple of cars and didn't feel under pressure to make any rushed choice. Oliver was patient and understanding of my requirements. I did decide to buy a new car and Oliver guided me through all the various gizmos that were new to me.

I would like to say how fantastic Andrew and the team are at Masters at Beckenham , I went in a few weeks ago thinking about leasing a Dacia Sandero , he was very friendly and not all pushy like some salesman can be . He professionally explained everything to me , I went back after a few days and brought my new car . The whole process from ordering to picking it up was very quick .and explained throughout. I am extremely grateful for their care and time . I would also recommend the Dacia Sandero .

Masters Beckenham was one of a number of dealers (including another large Renault dealer) we visited over a few days looking for a small SUV. The Captur was one of the options for us. It was important for us to get a car delivered within 3 weeks. Masters took up the challenge and all staff, especially Oliver who was particularly helpful, succeeded in getting us the car we wanted pretty much on time. Excellent service!

11/10 - I was dealing with a man named Nathan Postill'e. He wasn't there to try to tie me up and rush me in and out. He spent good time going through a variety of deals to find the right one for us, and sure enough he did. He did what I would expect and more, which from our previous experiences is not an easy thing to come by. Would highly recommend and I will be going here again when we next want a new set of wheels...

I visited Masters today with my partner looking at the Renault Karjar. After a bad experience at our local dealer we found Tarjans approach refreshing and proffesional. We have now ordered and cannot wait to collect, thank you again Tarjan for your fantastic personable people skills and for the laughs.

Muriel and Bjorn

A very good and easy experience of buying a car here. Sam was really helpful and able to accommodate any requests. The purchase was stress free - no added pressure - and Sam has been quick to respond to any afterthoughts/things I forgot to ask - via email. And a lovely car.

Fantastic service! I initially did a lot of running around to sort out my wheel locking key and they helped me out by going out of their way to get it to me quickly.

Having just part exchanged my old car for a nearly new Clio, I would highly recommend Masters of Beckenham and Tarjan Narsoy in particular. From the first contact to arrange a test drive to the handover of the new car, Tarjan was friendly, helpful and professional. I am very pleased with the service I received from Tarjan and I am very happy with the new car.

People should be aware of rodents chewing cables underneath their carsyou would think that somebody would come up with an idea like some kind of sheath over the pipework to stop them doing it it's just cost me

Hi

Purchasing my car recently from Renault Masters,
Pretty nervous but soon at ease with Oliver who made it easy and straight forward for me.
Very professional and friendly

Thanks Oliver
And my thanks to Renault Masters

I purchased my Clio in August 2017. Nathan help me through the whole process. He was polite and friendly and not at all pushy. I had many questions and he was able to answer them all openly and honestly. All the staff at the showroom were friendly as I did visit a few times! I would not hesitate in recommending Masters and Nathan to any friends or family. In fact I have already do so. Thank you.

Having just bought a Captur from Masters I just wanted to say how pleased we are with the service we received from Tarjan. He was extremely professional, without being pushy, and prompt to respond to any questions we had. Thanks !

Great service from Oliver and the team. Really pleased with the sales process and car.

Very happy with my experience in purchasing my Dacia Sandero Stepway. Special thanks to Andrew for his courteous service and keeping me informed when there was a delay which was out of his control. I am pleased with the car, great value.

We have been with Renault for about 22 years, and with Masters for the last 12 or so. Nathan lived up to the high standard that we have come to expect from Masters, and he certainly brought some colour to buying our new Scenic. He helped us decide what to have, and even gave it a name for us! We look forward to many more years with Julian, Graeme and the Service Department who also brighten up our lives!

Bought my third car from this dealership, brilliant customer service from Nathan from the first phone call , any issues were quickly resolved and he kept in contact until I picked up the car. Thanks a lot :)

Despite being an awkward customer and taking up all of his day while I made up my mind, Nathan gave me a 5* service. Not a con artist he told me honestly what to definitely have, what to definitely not have and what I needed to make up my own mind on. Didn't try to sell me more than I wanted and didn't make me feel under-pressured to buy.
Top bant, genuinely nice guy and great at his job.. Hopefully doesn't get complacent with all these great reviews..!
Lovin' the new car, thanks Nat,
Keep up the great work ;P

Excellent customer service from all who work there. Very knowledgeable about their products and helping the customer to choose what suits the customer situation. Thank you Nathan (Disability/Mobility) for your invaluable help in getting my Renault Captur and upgrade to Renault Kadjar.

Big thank you to Tarjan Narsoy for guiding me through the process of buying a year old RS Clio Trophy. He maintained a professional manner throughout the process and took time to walk through the various options in terms of their current stock of RS cars. He conducted his business in a transparent manner and never pushed me in any particular direction. Would highly recommend dealing with him and look forward to catching up at each of the clio's service intervals over the next few years.

Professional, efficient and friendly
I would recommend Masters and their staff to anyone looking for a new car.
I was assisted by Andrew , he was helpful and always willing to be sure all was explained properly.
I love the car and have been pleasantly surprised by the after care .

It was such a good experience,we came to view a car, we bought it and left with it on the same day,under 3 hours.Nathan was pleasant and efficient,he made us feel really comfortable and confident....
who would have known that we will name our son after him. A really great guy. thanks Nathan...

Just finished ordering a new Renaultsport Clio with Tarjan's help who was very helpful throughout. Looking forward to picking up my new car soon.

Called ahead and spoke to Andrew Berkeley, an absolute Gentleman. Met him on arrival & within 15 minutes I was test driving a lovely Sandero Stepway. Andrew was professional and explained everything I needed to know. He tuned in the radio for me & set up my Bluetooth on my phone before I drove away Thoroughly recommend this dealership, Andrew is a great asset to the company. Thankyou

I had never bought a new car before but Nathan was so helpful, we went in an old car and drove out in a new car.
Nathan spent so much time with he went above and beyond to get the deal.
Very smart in his suit too.

I just bought a Captur from Masters. The customer service I received was absolutely excellent. I emailed on a Sunday evening and got a reply from David who is the Sales Manager. I was very impressed! The service and care I received from Andrew was first class. It was clear Masters are committed to ensure their customers make the right purchase and want the whole experience to be excellent. Thanks so much!

After an appalling customer services experience at Renault Orpington I switched to Masters of Beckenham and they have been an absolute pleasure to deal with. Very happy with the levels service, I would definitely recommend this dealer. Thank you Andrew & David, great work!

I have now bought three Renaults from Masters and have had all of them regularly serviced there. The sales and service staff are always very polite and helpful. And I am VERY pleased with my recent purchase of an all-electric Renault Zoe - it's fab!

I recently purchased a Clio. The whole process from start to finish was speedy, efficient and seamless. Thanks again to Andrew, who was very helpful throughout.

I originally purchased a second hand Megane RS from masters of Beckenham, trading in my Renault Wind, and was very fortunate to have been assisted by Tarjan, who made the whole process simple, quick, and trouble free. He was extremely helpful. His after sales were excellent. So much so I then decided to buy my second car, a Renault Capture from Masters. I contacted Tarjan and again he could not have been more helpful. Yet again he made the whole process a pleasure. I have now purchased my 3rd car from Masters, the Megane RS 275. Again being helped by Tarjan. Nothing was too much trouble. Infact Tarjan was very patient as I asked a lot of questions but he was the ever helpful person especially when I was adding all the bits to the car. It's not often that I write reviews but I think this is a well deserved one. I definitely recommend Mastes of Beckenham

Absolutely amazing service and experience buying a car from Nathan. The whole team is so friendly, you made me feel so at ease and buying a car not a scary process but extremley enjoyable one :-) Tarjan was also very welcoming. I got exactly the new car I was looking for and I love it. Woud highly recommended you going to Masters of Beckenham for a wide range of cars, friendly approach and a great sales team.

Excellent Customer Service from Tarjan Narsoy who we went back to see after considering other makes of car, If Masters of Beckenham have a Employee Award Scheme then Tarjan should br given the highest award possible.
Tarjan is a credit to Masters of Beckenham and to the Masters Group. Many thanks Tarjan, 5 Stars well deserved.

absolutely first class service from Sam Anderson!!! this is the second time i have purchased a new car from masters. excellent service throughout the process. Sam Anderson is an asset to masters Beckham.

Nathan found me the perfect car and was super efficient in arranging finance and sorting out the paperwork - Thank you!

Was very impressed with the young very knowledgeable and personable salesperson. He was not at all pushy and even suggested not making up our minds on the first visit, but to go away and think about it. This made a refreshing change compared to other salespeople I have come across. He took the time to explain the whole process and showed us where everything was on the car when we picked it up. This dealer was a long way from home but I would still go back there as my local Dacia dealer was not quite as good

Just finished buying a new car and the added problem of having private plates put on. All done without fuss and the paperwork dealt with by Masters. Good professional deal struck, thank you Nathan and for your good humour throughout. Great back up service as well from David and Tarjan. A good team to deal with.

Tarjan at Renault Masters of Beckenham was a knowledgeable, helpful and friendly salesperson. He spoke in my language, and helped me feel ok to ask questions. Buying my new car was a really good experience, and I would recommend him and this dealer.

I rate Masters Beckenham 10stars out of 5!!! My experience here was totally awesome. Needed a new car and heard about their services from a friend. From the get go, service was Uber awesome and Nathan certainly proved a very knowledgeable salesman willing to go over and beyond our expectations. We got outle lovely car in the end and will definitely continue this relationship with them! Thanks guys!

Our Masters experience from start to finish was exceptional. Tarjan provided us with a professional yet friendly service, he was such a pleasure to deal with and his attention to detail was phenomenal.
We can highly recommend Masters @ Beckenham

Can't thank Nathan enough, such a nice experience all round and so excited to get our new car next week. See you next Tuesday!

The whole team at beckenham were extremely friendly and helpful, especially Nathan who went out of his way to help me buy my new car. Thank you.

Tarjan and Lee were both absolutley amazing with helping me pick my new fancy car. Knew absolutley nothing and they made everything so clear from the start! Cannot thank you both enough for helping me get my car for all the right prices and all the amazing help, helping me understand and dumbing things down for me and all the advice (and the silly questions i probably repeated a million times). I m loving it!! So glad to see the back of my old beaten up KA! Thank you guys you re amazing!!!

Tarjan at Masters Renault was a delight to do business with. When I first contacted him by telephone he was really helpful, offering a number of suggestions and then when we all came in to see the cars and do the test drive, the whole process was a pleasure - not something you can usually say about a car purchase negotiation. Would definitely recommend.

For the last ten years ,we have been regularly changing our car for a new ford model every three years, but this time we wanted to be economical and so approached this dealership to enquire about moving to a new make, a Dacia Duster.
From the first moment we chatted on the phone with Nathan, to picking up our brand new Dacia Duster, we have nothing but praise for all at this dealership: for Justin the manager for being involved and effective in securing us the car on time, whilst other dealers failed to offer anything for several months,. but especially for Nathan who had that right balance of being a low key salesman, yet passionate , personable, and efficient so that the whole sales process felt smooth and enjoyable.
We are so thankful that we found this dealership! the car is amazing by the way!

Great buying experience with Nathan at Masters Beckenham, couldn't be happier with the service and had a lot of fun in the process! If you've been turned off by the industrial approach at the manufacturer-owned shops, highly recommend spending some time with the team here.

We had a wonderful experience from start to finish. Nathan was very professional and had all the answers to our questions. Would definitely recommend.

This place is great, recently bought a Dacia Duster from here and the customer service was great. The staff is so helpful. I went with my mum and looked bit confused, the staff there actually helped us out to solve the confusion, they not at all pushy or try to impose there marketing strategies on customers. They are very efficient with there service and knowledge.I was served by Tarjan Narsoy, great guy who helped us to buy the better model then what i though I was going to buy.

Recommend this place for your next Dacia

Really Decent Aftersales

Took my 57 Plate Grand Scenic and carried out a Service and some maintenance bits. Really happy with Julian and the team.

Couple of bits I got called for feedback and texted by sales despite saying my phone was for contact about my car and ok for emails for marketing.

Hopefully if this last bit can resolved then that would be fab.

Really excellent service from Tarjan. Took ages for our car to be manufactured but the communication was great and we are really happy with the car.

I am ecstatic! Both with the excellent service I received from Sales Executive Maison Brand, who went above and beyond my expectations through every step of my purchase, and with my beautiful new demo top of the range Kadjar. I am also very pleased to own my second Renault, after having another make for 4 years, as all the staff at Masters Renault Beckenham treat me like family. Highly recommended!

First class service from a first class team. Nathan was superb from start to finish, great humour which kept us going throughout the process. He is not the typical sales man who try to push things on you and try to get you to buy. Good friendly team overall. I will be back

Thanks to Andrew and Tarjan - and the man who made us a coffee - am really pleased with my new car. Thanks especially to Tarjan for keeping me informed along the way - and for setting my radio stations and phone through Bluetooth! Greatly appreciated.

It was time to change my car and I was looking for a small EV replacement.

Ollie at Master of Beckenham was very knowledgeable and clearly explained the key issues of running an electric car. I enjoyed my test drive (even more so, when Ollie explained that the car had a inbuilt 'safety noise' at low speed, to alert pedestrians).

I'm really happy with my Renaut Zoe, it's a lovely car to drive and would definitely recommend the Zoe and Masters of Beckenham

Fabulous service recieved from martin wood, throughout the process from a test drive to signing papers! Great honesty and made it a easy, comfortable process as i am a first time buyer! Ive had my car just over a week now and absolutely love it! As well as that if anything was to go wrong or i have any questions i feel comfortable to ask any question, or welcomed into the branch and i am confident they will assist with any issues! 5star servixe all the way! Thank you!!

Altogether the car buying experience was a pleasure, both Andrew Berkeley and Tarjan were very helpful. The vehicle [RS200] was checked over [including oil change] and valetted, in fact presented as new. Many thanks.

Great sales staff, picked up my first car from here and I am impressed with everything so far.

I have bought many cars over the years but never experienced the fantastic one to one service at Masters of Beckenham. Nathan was so helpful when I bought my Renault Clio. He went above and beyond and could not fault him in anyway. Would like to thank him again for all his help and I have recommended him to others.

Purchased my Renault from Tarjan, couldn't be happier with the whole experience, he is a credit to Masters! thanks again!

Having been given a 10 year old Megane early this year, this was my first experience with the Renault group. The booking stage was very easy when I called Masters of Beckenham. Took all the details and we agreed a date for the service and MOT. Took the car down today and I must say that I was very impressed. Everything was smooth and easy in respect of dropping off, collecting and communication in between. Alan K served me and the gentleman was very polite, warm and friendly. I've never really thought of ever buying a Renault but based on this experience and the 5 year warranty that was posted on the cars in the showroom my interest has been piqued. Maybe a Zoe is the next move. Thank you to everyone involved in this transaction from the person who took my initial call, the mechanic who did the Service & MOT to the cleaner who cleaned the car up. It's never looked so good since I've had it. Nice touch too having face masks gloves and hand gel at the entrance. A*****

Absolutely first class, professional service from Nathan Postil and Dave. Amazing Renault Clio nav s, highly recommend for disabled Motability customers

I was quite nervous entering into a PCP contract but Tarjan very patiently explained it all to me. He listened to what I wanted and matched me to what is possibly the best car I have ever had. He was professional and friendly and nothing was too much trouble for him. He kept me updated throughout the whole experience. I would highly recommend Masters of Beckenham, and if you get Tarjan, you won't go wrong.

Good customer service. Previously owned and driven toyota cars but due to there limited range and somewhat overpriced vehicles switched to renualt. So far cannot fault them. On the last service they not only texted me to inform me about the progress of the service , but they also sent me a video of the car and the checks they done. Well done renualt! I am well impressed.

Being a motorbility customer Ive had the pleasure over a few years to be under the professional wing of Stuart Owlett. He made me feel relaxed enough to arrange four different test drives in four different vehicles in the space of a few weeks. His calm manner put me at ease - he is an excellent Motorbility Sales Executive. His advice and attention to detail has been invaluable - and was always helpful . He was always keen for me to have the vehicle - that suited my needs , not keen for commission - something I had experienced elsewhere. I usually name my cars with female names - however on this occasion Stuart sounds just fine lol.
Thanks so much.