Christine Charles

Review of Rise Management

The only thing they are prompt with is collecting ...

The only thing they are prompt with is collecting the HOA fee. I have three work orders submitted over the last three years that have yet to be completed.

My first experience with them was when I first moved here in July of 2017 and they decided to switch out all the mailbox keys. In order to get the new keys, we had to drive all the way out to their office in West Houston during regular business hours because the property manager came a grand total of two days during a two-hour period when no one with a regular job was available (most people work in the medical field). Needless to say, it was a fun two weeks trying to get out of work early, beat the med center traffic and get out to Wilcrest Drive while my vital mail piled up.

Unfortunately it was all downhill from there. They decided to give us new parking tags last spring and gave us two weeks to go to the concierge office with copies of our car insurance and our deeds(?!) or else our vehicles would get towed. It was explained to us that they did not have updated copies of deeds and that's why they wanted the copy, but then how were they sending us the HOA assessments every month? Enough people complained and that was done with quickly.

When you call the office, the poor receptionist transfers you to the powers that be and you stay on hold for 6-10 minutes until the system hangs up on you. Sometimes the receptionist will say that they will contact the property manager (ours is Shalisa Abonyi) but I've never heard back.

Their philosophy is: nothing is our responsibility and we come up with fun and impractical rules that you can't say boo about because you can't get ahold of us. I've owned condos in other states and this management group is just plain abysmal. No semblance of competency or responsiveness.