Rijswijk Wonen Reviews

service charges everywhere for questions about repairs

renting from a cupboard to the wall would be a better name.
What a terrible company and how badly you are helped, nothing but drama. all poorly finished, complaints are simply not registered.
not a good word for that.

If it is not possible to rent here, homes are delivered poorly and dirty. Repairs vary between 2 weeks and still not resolved after 3 months. Call back is not done and agreements are not met at all. And if you still have complaints, it is simply said that we simply do not respond anymore. For people who also have problems, they probably only solve something if you arrange it through the rent commission, it costs you 25euro

The answer is very weak and absolutely unsatisfactory

A bad organization that does not live up to its agreements. In addition, communicating and planning is very difficult for them. They also only look at their own interests, but they are not interested in the interests of the tenant / buyer. Advice: Broom through it, road director and employees who are not functioning.

I have been renting a house from them for 7 months. Ben very neatly helped house was neatly delivered and the contractor had forgotten the plinths and neatly reported it and that has also been resolved.
When the corona started we received a letter that they were only going to implement the rent increase 3 months later.
They don't have to do that.
So if you are not satisfied, see if you can rent a house elsewhere from another housing association.

You are pure crooks! 5 months later and still nothing repaired from all repair requests we have made. Don't you dare to give one star !! So many flaws in this house. If we address this, we get a response that a supervisor comes to see. Then the relevant gentleman comes by and says that he will contact us. One week later, we call this scam company again to hear that someone else is passing by to check it out. These scammers keep us on a leash all the time and are dangling money from you without doing anything. I do not understand what I as a tenant pay service costs for. Certainly call-out costs for the supervisors who of course have to be paid out of our pockets. This continues with the same state of affairs as we now also experience problems with other defects in the house. We would like to hear how this will be resolved in the short term, otherwise we will be forced to take further steps.

Repair bills are not handled or handled badly, no call back.

Difficult when dealing with complaints about flooding. Hassle with key transfer. Pay 25 euros per key. 240 euros for kitchen cupboard door.

Heating does not work !!!! Boiler must be replaced but they do not work. I'm tired of sitting in the cold every time.

Sad how you treat tenants or future tenants ... outrageous to you

Lousy service. Just before the weekend you are invited to view a house on the same Monday, so you do not have enough time to arrange important documents with the municipality. Then they reject you because you do not have all the documents ready.

Yep give them a big min .... do appointments very bad .. and when you call again are they doubly irritated? No do not have a good word about them ... and the mold in HOUSE is my responsibility .... halllooo has been living there for just 4 years! And if you come with this complaint you will get very professional answers ... from the lady behind the counter ... well yes I do not bother a house! WtH

Houses are poorly maintained by this house building where will the money remain .. if any mechanic or caretakers come and can 9 of 10 x mean nothing? Well, keep listening! Where can I vote for review Very Bad housing corporation of the century!

Only collect money. But the tenant to help, but ho.

They do not let anyone in because of Corona. Every other company takes measures to receive. Rijswijk therefore refuses to do this. Ridiculous

Several times / months already arranging something that is not in order. Are promising things said that they call back and that someone would come by but nothing .... Monday for the 6th time but try again ..

A house that is only interested in receiving money and has little left for the tenants ...... has been in misery for 14 years ....... I was accused of racism the last time and I would have an employee held hostage ...... where is the report then.
I have more than 5000.- damage due to overdue maintenance, but pay ho but ..... everything is for my own account.
In 14 years I have already had a lot of contracting companies over the floor, but none could solve the problems.

This company is a gang of thieves

Standards become half an hour on hold disconnected call you back you hear that you should have called sooner because the department is closed 5 minutes ago
and that is the most normal conversation I had with these Mongols !!!
no decent hot water? fine we solve within a few months
Altans if you can believe the employee I spoke about here in 2014, 2015 and 2016 !!!!!!!!!!!!!!
find it too retarded for words that I have to give 1 star for this kind of behavior !!!!!!!!!!!!!!!

What a sour people in the reviews. Want to sit in the front row for a dime. It doesn't work like that. You may rub your hands that you can rent a house below the social rent limit. If you want more, more beautiful or better, you have to put down more flaps, that's how it works.

Disgusting behavior. By telephone you will get people on the line who seem to understand nothing if you want an explanation about an invoice or an outstanding amount. I call for an explanation, but in the end it doesn't make me any wiser. Before the month has passed I will be sent to a collection agency for a mere 20 euros that has not yet been paid, without any message! Then I see that it has been settled with the service costs, from which I have never received a letter. They will say they are, but they could also email me other things will be emailed. There will be an additional 120 euros and the new month must also be paid immediately. So now I understand those bad reviews. In 2014 I had already received advice through the legal counter to go to the rent committee with an issue that I had still had with them but I had let it go because I was offered a temporary solution at the time, but now I will also take them back. Do they check their reviews compared to other housing associations?

Very nice living with Rijswijk Wonen. Much is being done to improve quality even further.

Hard to reach, do not solve problems, make mistakes, can use a course in professional services and communication. I have had a malfunctioning shower and heating for 9 months now. 8 technicians later, many complaints later, no solution. Now I would get a new boiler (because now they have finally admitted that 16 years is old for a boiler) and it was promised that the contractor will contact me .. the contractor in question knows nothing, Another week later, an inspection of the 8th mechanic is now planned and I had to take another day off. Unheard of! There is also no substantive response to my complaints. I'm crazy that I have more gas consumption on my own than an entire family. Crazy that I have not been able to shower normally for 9 months. Update: 11 months later. Boiler has already exploded in February, 300 liters of water in the house in winter, at night, traumatic. Could have been prevented, nml had informed me by the supervisor that he had ordered the installation of a new boiler, but this has not happened. In two years' time, practically all oral and written agreements with the landlord have not been fulfilled. Too much to mention. Now still working on the settlement, so there was now a small compensation promised which would be deposited in November .. No, of course. Calling and e-mailing again and appointments not kept.

It is maddening. Advice; in case of similar misery (when I hear the reviews and my neighbors this is common) immediately go to the Rental Committee. The Hague law shop is also handy and there is still the disputes committee living South Holland. Keep a record. Write down who you talked to when and make sure you have as much black and white as possible.

Only think of themselves. It's all about money. The tenant can go for it. Narcissistic capitalists and egos.

When canceling the rent, I had a huge argument with the person who came to inspect my home on behalf of Rijswijk Wonen. I finally had to pay money for a kitchen cupboard that would have been damaged by me. The damage, however, had nothing to do with me, but with the wear and tear that every kitchen cabinet is subjected to. But what is most outrageous is that when I entered into the lease I got a very dirty, poorly maintained rental home and I refurbished this completely without help from Rijswijk. And then when I leave the house I get a flight of stairs through unjustified costs for a kitchen cupboard. Worthless!!

Who knows single-family houses without double glazing or cavity wall insulation, only at Rijswijk Wonen! Unfortunately many flaws this is not living but stress!

Telephone repair employee from the repair department responded very unprofessionally and gave rude answers while we just asked a normal question about maintenance of the house.

I give Rijswijk a 0! The staff is very rude and appointments have not been fulfilled several times. This organization is really outrageous!