Disgusting behavior. By telephone you will get peo...

Disgusting behavior. By telephone you will get people on the line who seem to understand nothing if you want an explanation about an invoice or an outstanding amount. I call for an explanation, but in the end it doesn't make me any wiser. Before the month has passed I will be sent to a collection agency for a mere 20 euros that has not yet been paid, without any message! Then I see that it has been settled with the service costs, from which I have never received a letter. They will say they are, but they could also email me other things will be emailed. There will be an additional 120 euros and the new month must also be paid immediately. So now I understand those bad reviews. In 2014 I had already received advice through the legal counter to go to the rent committee with an issue that I had still had with them but I had let it go because I was offered a temporary solution at the time, but now I will also take them back. Do they check their reviews compared to other housing associations?