Standards become half an hour on hold disconnected...

Standards become half an hour on hold disconnected call you back you hear that you should have called sooner because the department is closed 5 minutes ago
and that is the most normal conversation I had with these Mongols !!!
no decent hot water? fine we solve within a few months
Altans if you can believe the employee I spoke about here in 2014, 2015 and 2016 !!!!!!!!!!!!!!
find it too retarded for words that I have to give 1 star for this kind of behavior !!!!!!!!!!!!!!!