Redfoot Shoes Reviews

I returned my trainers and am waiting for a refund ...nothing as yet !!

This seller is a scammer, order a pair for a good price, but the order never arrived, it was canceled a few days before delivery. To flee !

Good faulty, comfortable house shoe/slippers.

Purchased ANN LADIES CHOCOLATE SHEEPSKIN SLIPPER BOOTIE

Having previously bought expensive brands for sheepskin slippers I was really impressed with the quality of these slipper booties which are at least as good and very comfortable and about a third of the price. More practical and warm than the non-bootie style. Liked mine so much I ordered another pair for my daughter.

Most of the defective products and do not correspond to the description, they tell you that if you return they will refund your money, that is a LIE these scammers DID NOT REFUND ME all the money I paid for the shoe. I denounced and recommend that you do the same. DO NOT BUY ON REDFOOTO EITHER ON THE INTERNET OR IN THE STORE IT IS A BIG SCAM. I LOST MY MONEY, DON'T LOSE YOURS

Wow some impatient people on here giving reviews, no one seems to realise we are in the middle of a pandemic. My order was delayed over the Xmas period, received emails and texts confirming it would be delayed. Finally got them start of Jan. Absolutely amazing, cosy and comfy, and at a bargain price. Well worth the wait!! I will be back.

Order not delivered!! I ve been trying to contact them but no communication..... poor customer service !! You ve took my money and gave me no product, technically you are thieves at this point of time..... disappointed

Very bad customer service. I admit the products are decent but honestly you are better buying your shoes elsewhere the hassle isn't worth it.

I ordered a pair of slippers for my dad on Groupon, in description it is noted wool of sheep, good quality rubber sole ... Price 32.99 anyway
Result: received today, disappointed the pair is ugly and I have a huge doubt ... it is not wool but rather synthetic. At this price there is a scam limit ...
Next time I will buy on Isotoner.

Ordered slippers on the 12 November for a christmas present and they haven't turned up. Customer phone line is not picking up and my emails haven't been either. Avoid at all costs!!!!!!

I have emailed several times about my order that I had purchased and payed for weeks ago and I ve not received any response or confirmation of order, nor can I get anywhere with a refund. I will not be ordering off this site again and wouldn t recommend to anyone else!

My order of 2 pairs of slippers arrived quickly & well packaged.
The items were very good quality but unfortunately I had to return both pairs as they were too big & I felt the smaller size wouldn t fit .. between sizes.
I read some very negative reviews stating dissatisfaction with the order & delivery process which was certainly not my experience.
I was understandably concerned whether a refund would be forthcoming especially as I was unable to make contact by phone.
I returned the item by tracked Royal Mail (expensive but I felt I needed the security of proof of delivery )& they were delivered the next day. Although my email correspondence was not returned the same day ,when I did receive a reply it was helpful & professional & I have now received my refund.
I would not be put off by the negative reviews & will certainly look at the website again.
COVID restrictions must undoubtedly affect business.

Fantastic

Purchased CHIPP BLACK LEATHER MOC TOE BOOT

Excellent quality. Very low price. Speedy delivery.

Excellent value for money, highly recommend this place for your footwear. Quick delivery.....will most definitely buy from here again...

I have bought 4 pairs of boots, both leather and suede and a pair of suede shoes so far, and every pair have been as described. Fantastic value. Lovely design and arrived really quickly. Honestly, I can t understand the negative reviews. I would highly recommend, as I have only have positive experiences so far.

not recommend! I placed an order through Amazon. Shoes came with a defect, plus differed in color from the photo posted by the seller. I sent the return on September 3rd... And I'm still waiting for at least some response from the seller, not to mention the refund.

I ordered a pair of Boots on their website on the Monday and asked for next day delivery. I am still waiting and its Thursday!! I have tried to call the shop and they won't accept calls or messages. I have also sent a message on Facebook messenger and no response. I am now worried that I have paid for shoes I will never receive!!

Very disappointed too, indeed on the site Groupon, the shoes Redfoot appear of a very good quality leather and appearance. At the reception, very disappointed, plastic quality. It is not leather with a plastic shell on the front of the shoe. In short I will not recommend this brand.

Deliciously easy buying from Redfoot
Only hard decision is deciding on what pair to buy first Quick, easy, painless. Although it can be addictive!!

Order #72109
Do NOT use this company. Their lack of customer service is awful - 3 emails and a DM On Instagram and no response. No contact has been made to me to explain where my order is - that was promised to be delivered before Christmas (I ve checked my junk emails and nothing there either) and rather than posting one post on your Facebook you should email your customers who have given you their money.
I wouldn t mind there being a delay with everything that has gone on this year but you should keep your customers properly informed.

I ordered some sheepskin slippers on line on Saturday 23rd of January and got an email yesterday that they had been dispatched and I received them today 26th of January. Very happy with my slippers and how quickly they arrived. Will definitely be using them again. Well impressed.

Order not received and no response to email. Phone line is switched off. Have had to purchase elsewhere as were supposed to be a christmas present. Would like a refund please

Really poor customer service, no correspondence after I've sent them 2 emails.
Ordered at the beginning of December and paid for delivery as the item showed in stock.
I've now been told that they won't arrive until after Christmas as they are stuck in a port, strange as their website claim they are made in the UK.

I paid for next day delivery, tracking says it's been delivered but still have not received anything, no delivery note, not with any neighbours, no news and no response from the emails I've sent. So disapointed. :(

Refunded promptly. Massive change from how they used to be

Placed order 11 December, paid delivery, nothing from them since. Phone number doesn't work and automated email says don't send more than one email as you go to the back of the queue. Must be getting a lot of complaints. Give me my money back. And stop bombarding me with offers when you can't supply my order!

I have placed an order on the 12 of November my order number is #72451. No reply to emails and phone number is not taking calls. Not a tracking number or anyone to talk to regarding my order that I have not received. I will be taking this further.

Ordered a pair of slippers on 5th December and paid for them to be delivered within 5 days. Got a text message 6 days later saying they will not be dispatched until the 23rd December! They were a Christmas gift so not good enough. I have emailed them to cancel order but had no response! No other contact details. Seem dodgy to me wish I had read reviews first. Hopefully the refund me. They are quick to take your money but then you get nothing in return, also no way to contact them. AVOID

LOVE my slippers

Purchased ANN TAN AUSTRALIAN SHEEPSKIN SLIPPERS

Comfortable & cosy. Perfect for these winter nights & they are British made!

I didn't see all the recent poor reviews until I made my purchase. Glad I didn't as it would have put me off. Whatever problems Redfoot had appear now to have been resolved as I had immediate delivery, slippers and shoes as ordered, and both seem good value - especially my dream sheepskin slippers!

My first ever Google review but had to in order to make others aware of how poor the service has been. Order 72036 placed 10/12/20 for a Christmas present. Received a text on 11/12 saying they'd be dispatched week commencing 14/12 "in time for Xmas". I emailed, 18/12 and 22/12 to chase, and 28/12 to cancel order. No response to any email, and phone lines not connecting calls or allow messages to be left. 4/1/21 I get an email to say my item has been shipped, so now I have to go to the cost and inconvenience to return to item for a refund, less the postage cost to ship to me. Port closures may be out of your control, but reading and responding to emails really aren't.

Edit - less than 2 hours to respond to this, yet no email response from over 2 weeks ago. Also, don't believe the emails were sent with updates as I, without doubt, did not receive any communication. As mentioned, port closures have zero impact on replying to emails. I'm not spending my time leading up to Christmas checking the social media of everyone I've bought from in case they think that's a reasonable way to deal with customer issues. Delivery won't be accepted as I expect a full refund.

Excellent online shoe store. Good prices and fast delivery, considering that I am from Spain, in 2 weeks at home.

Great Slippers!

Purchased ANN BLUE AUSTRALIAN SHEEPSKIN SLIPPERS

Great product, lovely colour and very cosy.

Ordered 2 pair of slippers as a Christmas present and have heard nothing from the company from the emails I've sent. I have had to get slippers from elsewhere so I'm now out of pocket. Can't even get in touch with them by phone, I know there has been problems but not replying to emails and not letting the customer know what's happened with his order is just bad practice. Very disappointed customer

Dreadful company. I paid for slippers in early December as a Christmas present. To date no slippers have arrived, no email has been answered and I've discovered that the published phone number doesn't accept incoming calls. I don't think I've ever come across customer service as bad as this before.

Ordered 2 pairs of slippers on 6th December and paid for next day delivery. Advised that they would be delivered week commencing 14th December, still nothing and no correspondence.
If you do not have the stock then do not sell the product. They have taken our money and would advise that this company is not used. It is difficult out there, but DO NOT OVER PROMISE AND UNDER DELIVER

Wow well I wish I had read the reviews before buying from this family run business . I bought a pair for my brother in law from groupon which came next day and decided after seeing them to buy my brother a pair. What a mistake it was More

After placing an order on the 5th December I contacted the company via Facebook. The first message they responded to me saying there was a delay with the shipment container and would I like to wait or have a refund. I replied asking when are they likely to ship and they blocked me!
I wasn't rude in the slightest and was purely enquiring as initially I wanted to go ahead with the order and I know these things can happen.
I read previously on their Facebook this happening to another customer so its clearly something they do on the regular.
So I emailed them about 4 days ago only to hear NOTHING. Absolutely appalled by their unprofessional manner.
Do not buy anything with this company for if you come across any issues you will not get a response or be treated correctly. I still haven't received a refund and can only hope that I will.
Disgraceful company.

Cosy and beautiful

Purchased ANN LADIES CHOCOLATE SHEEPSKIN SLIPPER BOOTIE

They are just perfect so cosy and very beautiful,I just love them .

Slippers/indoor shoes

Purchased ANN LADIES CHOCOLATE SHEEPSKIN SLIPPER BOOTIE

Very comfortable indeed. Supportive as well as softly warm. Love them.

Ordered some slippers 11/12/20 paid for fast delivery . Received confirmation email about order and payment . But no email about despatch . Emailed twice tried calling and even messaged on social media but no response

Avoid! I ve never given a one star review before - been shopping online for years but it looks like I ve been caught out by this company as others. I wish I d seen these poor reviews prior to giving Redfoot my money. Received an order confirmation email straight away & 2 weeks later nothing. They haven t responded at all to my email of a week ago & their phone number isn t accepting any messages. If I don t hear something soon I ll have to see if Trading Standards can help at least get my money back. This is 100% not worth the hassle

Excellent service

Purchased ANN LADIES CHOCOLATE SHEEPSKIN SLIPPER BOOTIE

Bought as a present for my mother. Size is perfect which is unusual in slippers of this nature. Warm and comfortable. One happy mother, one very happy daughter.

Snuggley warm sheepskin

Purchased ANN PINK AUSTRALIAN SHEEPSKIN SLIPPERS

My sheepskin slippers are so warm and cosy. Would recommend them 100%!

I am very angry!! Ordered two pairs of slippers 434158. Received an email on 22nd Dec stating shipment delayed. Emailed back immediately same day requesting them to cancel my order and make refund. Slippers turned up two days ago. Went to return but says I have to pay return postage. I DON'T THINK SO!! NOT MY MISTAKE!!. Have sent two emails and tried to phone several times. Not taking calls. I'ts a disgrace, not only did I have the stress of finding slippers for xmas gifts on 22nd Dec whilst shielding. I now have the stress of trying to converse with Redfoot. I leave you to make your own mind up.

I ordered some slippers before Christmas unfortunately they were too big. I returned them on 31 December with proof of sending from the post office. I have not heard anything from them. I have sent three emails but again have not heard from them. I also tried to phone but there is only a voicemail saying they are not taking any calls at present. Very disappointed.

I placed an order and paid for next day delivery.
Not a sign of being dispatched and delivery.
It wouldn't be so bad if I was told when it was being delivered.
Cannot get through on the phone and nobody has got back to me via email.
I have paid my money with nothing in return...

Great boots, perfect for wet weather

Purchased RUTLAND UNISEX TAN SUEDE LEATHER GROUND FORCE MAX BOOT

Very warm boots! Ordered just in time for the heavy snowfall & they kept my feet toasty warm and dry. They also have good grip for icy conditions.

I placed an order on the redfootshoes website. Now to look forward to my one pair of shoes. 4 days go by and no shoes. I send an email and inquire where they are. The reply came to explain I had inputted the wrong address details. I bought them using the Pay Pal platform so I did not understand this excuse as every other company I had bought from using the same payment method had resulted in my items be delivered. Once I had mentioned this I had another reply that the person did not know this and thought I had written the wrong details.7 more days passed by and still no shoes. I emailed again, this time the reply mentioned a 40% refund due to the on going issue. I was then told next day delivery. Well 2 more days past by and I again emailed to find out the reply was that the shoes had been damaged in transit to my home. YOU COULD NOT MAKE IT UP. I thought at least I would receive my shoes before I go away on my up coming holiday. NO that was not the case. Rather than sort the issue out red foot shoes decided to refund the rest of the money and wash there hands completely. I sent another email and explained as this issue was not of my making surly you would compensate me by sending the shoes as a way of saying SORRY for all this. The reply has still not come. It seems that if they go silent then I will go away quietly and forget this ever happened. Actually I believe that both good service and BAD service should be shared around so every body knows what they could be in for should the same issues happen if they buy a pair of shoes. In my opinion, supplying a pair of shoes because if you think of it. Offering a 40% refund when I had waited many days was a given but when another issue happens i just get nothing. I run and own 3 businesses and if this ever happened to any of my customers I would do the right thing and give the customer the refund and send the shoes. I guess we are not all the same.

good experience, fairly quick to arrive, but definitely worth the wait as the shoes are a great price and are really comfy! I will be back!! A***

As already mentioned by others. Ordered Christmas presents which did not turn up. No actual way to speak to anyone at the company and emails ignored. Avoid these people like the plague. I emailed them twice to not send the slippers as they were no longer needed after Christmas and they still sent them then asked me to pay to send them back. It's crazy

I have bought the slippers and after few days the fur started to come off. They are really comfortable and looked so nice. I wrote to the company and didn't hear back. Wrote message on Instagram got ignored. Then commented on their posts on Instagram they removed the posts. It is definitely not right. I am so disappointed as in this current environment you'd think businesses would appreciate people's custom and care better. Shame really.

I never write reviews but I though I would help others AVOID this website. My order ( #75549 ) was placed and after a confirmation email and payment being taken from my account, there was no communication whatsoever. I wrote to enquire when I could expect it, and when there was no response for a whole week, tried the telephone number and it's not working! I then wrote to cancel the order and ask for a refund. Days have gone by without any acknowledgement or response.

Do not be fooled by the low prices, do not buy anything from this website!!

This is one of the worst shopping experiences I have ever had and I shall never use this company again. I placed an order online and paid by PayPal. I did not see anywhere to enter my address and assumed that they would pick up my address from PayPal as other companies do. My order was delivered to an address they say I entered and which I DID NOT ENTER. When I mentioned to Redfoot about the address they virtually called me a liar by claiming that I had put in the address when I didn t. The shoes were delivered to a garden centre. The garden centre they sent the order to returned the goods to Hermes. However. Redfoot have completely washed their hands of this and say since it was delivered, it Is no longer their problem. If I send them the return tracking number, which I don t have since I didn t make the return, they will refund my money, when they receive the order back. They also said that I should reorder the goods, which have now increased in price by 25% and does not include postage. So far numerous emails have been exchanged with Redfoot and so far I have got nowhere. This is the worst customer service I have ever experienced. EVER!

I could write an essay about the appalling way I feel have been treated, but instead I will just implore you to avoid this company at all costs unless you also want to be treated this way. I would give them zero stars if it were an option.

Don't waste your money absoloutely shocking customer service. My wife ordered some sheepskin slippers for an xmas present on 10/12/20 ORDER#71987. Its now 11/01/21 and haven't received a thing, no slippers, no message, no email. We emailed them on 21/12/20 to tell them we hadn't received anything and didn't get an answer. We have been calling the number on google and don't get an answer. I have just sent an email from my address hoping to get some kind of reply, to receive an automated email telling me to wait 2 days for an answer and all the things they won't/don't do..... They obviously have plenty of experience in customer complaints and returns/refunds to need all this inplace and nothing else.

Ordered a pair of the Chipp Moc Toe boots, arrived exceptionally quick and was extremely happy with the quality and look of them. So I ordered another pair and they arrived literally the next day.

I must say I'm very impressed

Will be ordering again for sure.

Many thanks.

I love this retailer. I think I probably have nearly every pair of shoes they sell now! The comfiest shoes, great quality and superb prices. I've never had an issue with delivery/returns either. Highly recommended.

Shocking service

No response to messages and no items.

My order is 72317 I ordered ages ago on the 10th of December, got a text to say they'll be dispatched the 16th.. however still nothing

How are you even still operating? Ship your orders.

Couldn't be happier

Purchased ANN TAN AUSTRALIAN SHEEPSKIN SLIPPERS

I have bought a couple of pairs of slippers from well known shops recently and both pairs have only asted a month. I reluctantly bought these with some scepticism but I am delighted with them. They fit true to size and I can walk in them! I absolutely love how cosy they are.

No response from them on when my purchase will be dispatched 2 weeks after my purchase. They don't even reply to your emails. Won't be using again

Absolutely fuming... still advertising to order for Christmas delivery and can't even send our hundreds of orders placed from November! Everyone's struggling ..... I've emailed , left comments on Facebook and since been blocked. You try and ring and they aren't accepting phone calls. DO NOT ORDER FROM THIS SO CALLED FAMILY'S RUN BUSINESS!! I'm furious I had to even give them 1 star they don't deserve it

Felt it was only fair to submit my honest review after reading the, what I'd say - unfair reviews, that I've read. My shoes (I've had for nearly a year now) are in really good shape, after wearing almost daily for nearly a year. They still look great, can't believe the cost - so cheap (I didn't expect them to be such good quality for the price!) I still get compliments on them (the blue suede and tan leather ones); I actually bought another pair a few after the first pair as I wanted to have another for when these eventually wear out. Which going by the current state, will be a while. 10 out of 10, honest review.

Ordered on the 8th December and still nothing. No replies to emails but they find time for promotion tweets about delivery before Xmas. Shocking

Further to your response...
I have not received any e-mails from Redfoot. The only reply received is to this google review (I assume because this is public). My order number is 71145. Please cancel the order and refund ASAP.

Very good shoes with up to date fashion I am very satisfied

Can you tell me the quality is not what I thought for the price and the photo?
Plastic sole
leather on C not?
Sound like Chinese?
Answer me

They look good on photos, but in real life they look terrible

Fabulous boot

Purchased RUTLAND UNISEX TAN SUEDE LEATHER GROUND FORCE MAX BOOT

Fabulous boot very well made, keeps my feet warm and dry.

Excellent Product - great price !

Purchased RUTLAND UNISEX TAN SUEDE LEATHER GROUND FORCE MAX BOOT

Really great pair of boots .... as advertised, super speedy delivery and excellent value for money !

I ordered slippers for my Nan s Christmas present 16th December, it s the 24th December now and no slippers. I have emailed with no response and the telephone answer message says this person isn t taking calls.
Shoddy. I would like a refund please. My order number is #74222.

My wife ordered 3 pairs of Slippers from them on 6/12, Order number 70266, had a text saying being dispatched, Still not received and no answer to emails! Phone number is not working! Shockingly bad service!!

Not impressed to say the least!! I ordered a Christmas present on 11th December and despite numerous attempts to contact no response. I haven t even had an email to explain why. It s now the 29th of December Christmas present I don t think!!

Avoid this company at all costs. Ordered slippers for my daughter for Christmas they took my money and no slippers . Like other reviewers I have sent numerous emails which have been ignored and tried their phone number which is unattainable . Total dodgy company avoid at all costs. Looks like I will never see my money or slippers again.

On the site the shoes look perfect and of good quality. We are told that they are leather. Package received I am VERY disappointed. Everything is plastic it is only a bad imitation leather.
It's a scam!
I DO NOT RECOMMEND ABSOLUTELY

Stolen my money and not responding to my emails.
Very disappointed.

I was given some Redfoot slippers for Christmas, which were lovely, but unfortunately the wrong size. They were returned on 27th December by the relative who purchased them. Having not heard anything, she tried calling the number in the Google listing, which seems to be permanently unavailable. She emailed on 5th January to check if the return had been received, but has not had a response. I messaged on Facebook yesterday and am writing this review for lack of another route to take!

Redfoot, your product is good but your customer service is unfortunately poor. Please get in touch. Order 66031.

Not impressed at all.I have been sent the wrong product , Sent them an email no response. Sent back the wrong shoes (spending extra money through no fault of mine). No sign of returned order being delivered Via Royal Mail signed for. Can't get through to them ,Can't get an exchange.Worst company I've had to deal with. Very Unprofessional.order #75584

Sheepskin slippers

Purchased ANN LADIES CHOCOLATE SHEEPSKIN SLIPPER BOOTIE

Excellent

Purchased DAN CHESTNUT SUEDE DESERT SHOE

These shoes are comfortable and have a true to size fit. Very nice colour and texture, easy to walk
around in with no rubbing or pinching, and unlike some shoes do not need breaking in. Downside they can be difficult to drive in, but that could just be me.

Lovely slipper

Purchased ALLEN NAVY SHEEPSKIN SLIPPERS

I bought these slippers for my boyfriend for valentines, iv yet to see if they fit or if he likes them but im sure he will.

Great quality sheepskin slippers at bargain price. Would definitely recommend

I would put 0 if I could. I placed an order on the 29th NOVEMBER still have not received the order. I have contacted multiple times and have very little or no response. Very disappointing customer service and I still don't have what I paid for. Disgusting. I understand delays with COVID and Christmas but really? This is an absolute joke, especially when I paid for postage and ordered in plenty of time for Christmas.

My order was canceled because the seller put an attractive price to have more visibility. It is simply unacceptable. I do not recommend this site.

Placed an order at the start of December for a Christmas present and its now 28th Dec and they are still not even dispatched!!! Absolutely disgraceful customer service!

Placed an order on the 11/12/2020 for some slippers, still yet to receive and order confirmation email. Tried to email the help email over 72 hours and still no response. This present was a Christmas gift that I clearly will not be receiving in time.awful

Ordered shoes on 30/12. Dispatch note sent. Tracking then shows no items received from seller. Emailed to enquire. No response. Please sort this out before I report you to trading standards.

I read plenty of negative responses to this company. I purchased some boots from them and to be honest they are excellent. If I may say I got some boots from a well known company they actually split in the first month. In fairness I got a More

Shocking service. Placed an order on 12th December and nine days later, just 4 days before Christmas, they've still not arrived. I have reached out to the customer service team via email and telephone but no one responds. Only today have I managed to get hold of someone briefly via messenger, who have informed me that they don't have the item in stock. A horrible inconvenience given that it's a present for Christmas! Having read previous reviews this appears to be a common theme! DO NOT ADVERTISE AND TAKE THE PUBLIC'S MONEY WITHOUT EVEN HAVING THE PRODUCT TO SEND!!

Review not published on their site as didn't give them at least 4 stars!

Was asked to leave a review by Redfoot but have checked & it has not been published. I can only assume that as I highlighted I was unhappy with the slippers - they smelt fishy (maybe glue used?), they chose not to use it. The reviews are all strangely 4 or 5 stars & gush about how wonderful they are however it's clear from this site it's not true. Thought I would leave a review on Trustpilot instead but oddly Redfoot have prevented customers doing this by stopping any further reviews (didn't eve know you could do that)! I imagine because they were not getting 4 or 5 stars again! Unacceptable manipulation of feedback.

Placed an order on the 17th December, 7 days have now gone by and I still haven't received my item - bearing in mind I paid for delivery too. I made an account to check on my order as no one has got back to me via email and it turns out the order hasn't even been fulfilled.

I had been looking online for a pair of Saltwater sandals for my daughter when I found the Redfoot website. I had never heard of them and I was a bit sceptical due to some bad reviews, but they were much cheaper than elsewhere so I went ahead. My order arrived next day and the product is perfect so thank you so much. I will definitely order again!

"Got there in the end" is the tone of this review.

Initially purchased on 10th Dec 2020, items were in stock according to the website and described as dispatched same day if bought before 10am (all good!) Until i didn't get a dispatch email. I chased them via email 14th Dec, again on 17th Dec. I checked the website after also getting no response on their social media (--this is clearly outsourced to a media company as they delete any query or negative comments or don't respond to DM's--) web page had been updated to "shipping 23rd - preorder"... not the thing you want to see after getting no response and paying for goods under the impression a company could fulfil an order in ample time before Christmas. I finally got an email back on the 19th advising their stock was stuck at customs in the container. FAIR ENOUGH! I have worked in a business where this has happened and understand.. but to not send a blanket email out to everyone and prevent probably thousands of angry customers? It's really not that hard. The website was updated - and we should have been as well. *I even had people messaging me on social media asking if i had heard* - to which at this point i could suggest their order might have been stuck on a container with mine. They were grateful as had not heard and this was closer to Christmas. I wouldn't purchase from again just due to the lack of communication & customer service. NOTE: the product is great and as described, just a month late.

I placed an order on 28th Nov. I received a confirmation email, which is meant to have a clickable order number which leads to the tracking details.

Nothing on my email is linked to any tracking details, all my emails have been ignored, the money has been taken from my account and I have no idea when I am supposed to expect my delivery.

They say its usually 5 working days, but even with slight delays due to Xmas / Covid, I m still nearly 3 weeks without a single update or delivery.

Unacceptable, your company is behaving like fraudsters.

I want an answer and my items delivered ASAP or I will escalate this further.

I have ordered 3 weeks ago.

order number is 100585

I have not received anything yet. The phone lines don t work and no one responds to your emails. This is a scam. Don t fall for it.

Really bad experience, slippers had a fault and returned using their own process in December. As today nothing has been received either by refund or replacement. Emails sent but not replied to or telephone calls not answered, PayPal case opened order 62351 placed 10th October 20. I really cannot recommend this company!!